SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Inform customers about tourist and travel information 
SAQA US ID UNIT STANDARD TITLE
116565  Inform customers about tourist and travel information 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to source information and advise rental customers on the major tourist areas. They are able to demonstrate knowledge of the geography of the area and are aware of relevant current events in their area. Learners are also able to inform rental customers of the safety precautions they need to apply while travelling to their destinations and understand any regulations/restrictions that could apply to them.

The qualifying learner is capable of:
  • Sourcing information on major events and tourist attractions in the area.
  • Identifying location and routes to and from a destination for a customer.
  • Communicating destination information to customers.
  • Explaining restrictions on cross-border travel rentals and related conditions to customers.
  • Informing customers about safety precautions to be applied when travelling. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in numeracy and literacy skills at NQF Level 1 or equivalent, and information technology on NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Location destination information includes but is not limited to: dress code, access restrictions.
  • Locations could include but are not limited to: convention centres, arenas, historical sites, accommodation venues, restaurants.
  • Plotted includes but is not limited to; hand drawn map, computer generated map.
  • Travel and safety precautions include but are not limited to: vehicle safety procedures, occupant safety procedures, location/route high risk area safety precautions.
  • Accredited sources will include but is not limited to exhibition, conference and event organisers, hotels, travel agencies, news papers, accommodation establishments, local authorities, government departments and local authorities. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Source information on major events and tourist attractions in the area. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Event details are obtained from accredited sources and listed for specified timeframes, according to geographical area and updated as per company standards and procedures. 

    ASSESSMENT CRITERION 2 
    Tourist attraction information is obtained from accredited sources and listed for specified timeframes, according to geographical area and updated as per company standards and procedures. 

    ASSESSMENT CRITERION 3 
    Event and tourist attraction information is obtained from accredited sources and recorded and stored in required format. 

    ASSESSMENT CRITERION 4 
    Event and tourist attraction information is available as and when required by the customer. 

    SPECIFIC OUTCOME 2 
    Identify location and routes to and from a destination for a customer. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Location venues are obtained from accredited sources and details about the destination are stored according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Routes to and from the destination are plotted and labelled in required format for use by the rental/hire customer. 

    SPECIFIC OUTCOME 3 
    Communicate destination, venue and tourist attraction information to customers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Destination, venue and tourist attraction Information is obtained from accredited sources. 

    ASSESSMENT CRITERION 2 
    Destination, venue and tourist attraction information is communicated to rental/hire customer and understanding is checked through posing of questions in line with customer care policy and procedure. 

    ASSESSMENT CRITERION 3 
    Amendments and alternations to information obtained from accredited sources is recorded in required format and time frames. 

    SPECIFIC OUTCOME 4 
    Explain restrictions on cross-border travel rentals and related conditions to customers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Restrictions on cross-border travel regarding rentals are obtained from accredited sources and recorded according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Travel conditions are obtained from accredited sources and updated in required format. 

    ASSESSMENT CRITERION 3 
    Restrictions and conditions are explained to the rental/hire customers and acceptance is obtained on required company documentation. 

    SPECIFIC OUTCOME 5 
    Inform customers about safety precautions to be applied when travelling. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Travel and safety precautions are obtained from relevant authorities and updated where necessary in accordance with standard operating procedures. 

    ASSESSMENT CRITERION 2 
    Travel and safety precautions are explained to rental/hire customers and acceptance/understanding is obtained on required company documentation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of map reading including symbols and scales.
  • Interpret distance tables.
  • Knowledge of local highways and main roads.
  • Knowledge of traffic flow and peak traffic times on local highways and roads.
  • Knowledge of local attractions and events as well as accommodation establishments in their area.
  • Knowledge of high risk areas and alternative solutions and routes. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to obtaining and distributing tourists and travel information for customers. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure the information obtained and provided is always updated and current. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities to ensure that the gathering and sharing of information regarding events and tourist attractions is always available and current. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information pertaining to major events and tourist attraction, destination locations and local routes, travel restrictions and travel and safety precautions information for customers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when informing rental/hire customers of travel and event information. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when dealing with customers of the business. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48887   National Certificate: Hiring Services and Support  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.