SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify and explain the core and support functions of an organisation 
SAQA US ID UNIT STANDARD TITLE
242814  Identify and explain the core and support functions of an organisation 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
13919  Investigate and explain the structure of a selected workplace or organisation  Level 3  NQF Level 03  10  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard provides an understanding of the core and support functions of an organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
  • Explaining the various core functions of an organisation.
  • Explaining the support functions of an organisation.
  • Explaining the role of a selected work unit in an organisation, in relation to the core business.
  • Investigating and explaining the difference between line and support functions in an organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Core activities are directly related to income generated by an organisation.
  • Support functions are functions which support and indirectly contribute to the main purpose and include, but are not limited to, human resources, training and development, salaries, IT, auditing, marketing, legal, accounting/credit control and communications.
  • 'Area of responsibility' includes, but is not limited to, cost centre, section, department or team.
  • 'Work unit' includes, but is not limited to, department, section, component and category.
  • 'Junior managers' include, but are not limited to, team leaders, supervisors, foremen and section heads.
  • 'Standard Operating Procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.
  • 'Organisation' includes but is not limited to, workplace, work context, work unit, company, department or section. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain the core business of an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of core business is explained, with examples. 

    ASSESSMENT CRITERION 2 
    The relationships between the different core activities of an organisation are described, with examples. 

    ASSESSMENT CRITERION 3 
    A value-adding process within an organisation is explained, with examples. 

    SPECIFIC OUTCOME 2 
    Explain the types of work done within the various core activities of an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various activities of an organisation are identified, with examples. 

    ASSESSMENT CRITERION 2 
    The work done in three different activities is explained, with examples. 

    SPECIFIC OUTCOME 3 
    Explain the role of a selected work unit in an organisation in relation to the core business. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The function of the selected work unit within an organisation is explained, in relation to the core business. 

    ASSESSMENT CRITERION 2 
    The value adding contribution that the work unit adds to the organisation is identified, with examples. 

    ASSESSMENT CRITERION 3 
    The inter-relationship between work units in achieving organisational objectives is explained. 

    SPECIFIC OUTCOME 4 
    Identify and explain the difference between the line and support functions within a selected organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of line and support functions is explained with examples. 

    ASSESSMENT CRITERION 2 
    The relationship between a line and support function is explained, with reference to own work unit. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information when identifying and explaining the line and support functions in an organisation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems by identifying the work performed in own work unit in relation to the work of the rest of the organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 13919, "Investigate and explain the structure of a selected workplace or organisation", Level 3, 10 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58785   National Certificate: Production Technology  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Core  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  71989   National Certificate: Automotive Components: Manufacturing and Assembly  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  78923   National Certificate: Autotronics  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2018-06-30  TETA 
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 
    Elective  74189   National Certificate: Cereals, Snacks, Pasta and Condiments Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2023-06-30  ETDP SETA 
    Elective  59365   National Certificate: Freight Forwarding and Customs Compliance  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  59386   National Certificate: Fresh Meat Processing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63929   National Certificate: Spirits Production  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63869   National Certificate: Winemaking  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 4U 
    2. ABRAHAM JOSEPH SIAME 
    3. ABUNDANT HUMAN CAPITAL SOLUTIONS PTY LTD 
    4. ADINVALE PTY LTD 
    5. AFRICA COMPETENCY DEVELOPMENT (PTY)LTD 
    6. AFRICA SKILLS TRAINING SOLUTIONS PTY LTD 
    7. AFRICAN GLOBAL SKILLS ACADEMY 
    8. AFRO ENTERPRIZE NETWORK 
    9. All Access Holdings 
    10. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    11. Arden School of Management 
    12. ARDENT BUSINESS SOLUTIONS 
    13. ARKENSTONE PTY LTD 
    14. ASHIKA DEEPCHUND AND ASSOCIATES CC 
    15. Asiphokuhle Training and Research Institute 
    16. Aspidus 209 T/A 3D Solutions (UITENHAGE) (TP) 
    17. Aubrey Nyiko Business Enterprise cc 
    18. BANA BA THARI MINING TRAINING AND DEVELOPMENT ACADEMY (PTY) LTD 
    19. Bell Equipment Company SA (Pty) Ltd (ALTON) (TP) 
    20. BIDVEST LAUNDRY GROUP 
    21. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    22. BPC HR Solutions (PRETORIA) (TP) 
    23. Bravospace 139 cc T/A Metro Skills Academy (PORT ELIZABETH) (TP) 
    24. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    25. BUILDING COMPETENCY PTYLTD 
    26. BUSINESS MADE SIMPLE CONSULTING CC 
    27. CAREER EMPIRE PTY LTD 
    28. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    29. CAREER SKILLS PTY LTD 
    30. CENTRAL BUSINESS ACADEMY PTY LTD 
    31. Centre for Logistics Excellence (Pty) Ltd 
    32. Chartall Business College 
    33. CHERE CONSULTING PTYLTD 
    34. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    35. Classic Human Capital Solutions 
    36. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    37. College of Production Technology 
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    39. Compass Academy of Learning 
    40. Compuscan Academy 
    41. CREATIVE FOUNDATION TRAINING 
    42. CREDO BUSINESS COLLEGE PTY LTD 
    43. Dawsons Training Academy (Pty) Ltd (DURBAN) (TP) 
    44. DAYTIME MOVE TRADING T/A TRIOPLUS DEVELOPMENT 
    45. DE BEERS SIGHTHOLDER SALES SOUTH AFRICA PROPRIETARY LIMITED 
    46. DESTO PTY LTD 
    47. DIBANISA LEARNING 
    48. DISASTER MANAGEMENT SOLUTIONS (PTY) LTD (DMS) 
    49. DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD 
    50. DYNA TRAINING PTY LTD 
    51. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    52. EDGE TRAINING CONSULTANCY C 
    53. EDGE TRAINING CONSULTANCY PTY LTD 
    54. EDIDOR 182 PTY LTD 
    55. EMPILWENI MANAGEMENT SOLUTIONS CC 
    56. ERGO BUSINESS DEVELOPMENT ACADEMY 
    57. EVEREST LEADERSHIP CC T/A EL INTERNATIONAL 
    58. EXCELGROW GROUP HOLDINGS PTY LTD 
    59. EXECU PRIME TRAINING 
    60. FILPRO 
    61. FLOWHR PTY LTD 
    62. FUNERAL ACADEMY FOR AFRICA 
    63. FUTURE LEADERS YOUTH TRADING 
    64. FUTURE PERFORMANCE TRAINING PTY LTD 
    65. Global Maritime Legal Solutions Pty Ltd 
    66. GREENCHILD PROJECT 
    67. GROWTH POINT LEARNING SOLUTIONS PTY LTD 
    68. HEIRS TRAINING AND DEVELOPMENT PTY LTD 
    69. HOSPITALITY PROFESSIONAL 
    70. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    71. IIR TRAINING 
    72. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    73. Imperial Technical Training Academy (WADEVILLE) (TP) 
    74. INFINITUS TRAINING SOLUTION PTY LTD 
    75. InnerOut Training Solutions 
    76. Institute for Telling Development T/A ITD Training (MENLYN PARK) (TP) 
    77. Intercept Consulting and Training Solutions 
    78. IQ Skills Academy (PTY) LTD. 
    79. ISIDIMA GLOBAL TALENT MANAGEMENT 
    80. ITO Focus Reagile 
    81. JESUA CONSULTANTS (Hartenbos) (WA) 
    82. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    83. Jobafrik Consulting 
    84. JOZI GAP YEAR PROGRAMME PTY LTD 
    85. KAJAL & ASSOCIATES 
    86. Kalideen Management 
    87. Karabo Info Centre and Trading 
    88. KBC MANAGEMENT CONSULTANTS PTYLTD 
    89. Kgolo Institute 
    90. Kgotla Trading Enterprise 
    91. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTYLTD 
    92. KNOWLEDGE QUEST PTY LTD 
    93. KSA TRAINING CONSULTANTS CC 
    94. KURITI TRAINING AND BUSINESS CONSULTANCY 
    95. Kuyakhula Development Initiatives 
    96. KWINDLA INSTITUTE OF LEARNING AND CONSULTING 
    97. LEARNING AND PERFORMANCE ACADEMY 
    98. Learning Exchange Pty Ltd 
    99. LEDISA ACADEMY PTY LTD 
    100. Leronsa Trading Enterprise 
    101. Letlhokoa Management Services CC 
    102. LIMBA HOLDINGS 
    103. LNR TRAINING AND DEVELOPMENT PTYLTD 
    104. M.C.M. PEACE COMMUNICATIONS 
    105. MacSteel Services Centres SA (WADEVILLE) (TP) 
    106. Madiba Bay Accountancy Training CC 
    107. MashMP Holdings 
    108. McCarthy Academy Cape Town (BLACKHEATH) (TP) 
    109. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    110. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    111. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    112. Metro Minds 
    113. MIKYLE CONSULTING CC 
    114. MILL RIDGE INVESTMENTS PTY LTD 
    115. MILZET HOLDINGS PTY LTD 
    116. ML VILJOEN CONSULTANTS 
    117. Mod-Mosh Projects and Consulting (PTY) LTD 
    118. MOOLMAN BROS CONST CO PTY 
    119. MOSHAKGA BUSINESS ENTERPRISE 
    120. MTHA STRATEGY PLANNING AND DEVELOPMENT CONSULTANCY PTY LTD 
    121. MWG Logistical Services 
    122. Nedbank Ltd 
    123. NEW GENERATION SKILLS 
    124. Nhlahle Development Agency 
    125. NIMICO PTY LTD 
    126. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    127. NOFESA cc 
    128. NORCAZ ACADEMY 
    129. Northlink College - Bellville Campus 
    130. NOSIPHO PHUMELELA TRADING ENTERPRISE 
    131. NTI College 
    132. Ntsangalala Business Enterprise 
    133. OMEIDA TRADING 105 
    134. OnTrack Learning Solutions CC 
    135. Operational Process Improvements (Pty) Ltd 
    136. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    137. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    138. Organisational Development International (TP) 
    139. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    140. P and R Development and Training (Pty) Ltd 
    141. PACHEDU TRADING CC 
    142. PAPPILON LIFE AND BUSINESS COACHING PTY LTD 
    143. PEAKFORD MANAGEMENT CONSULTING 
    144. PEOPLEWISE BUSINESS SOLUTIONS CC 
    145. PHEZULU WORX 
    146. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    147. Production Management Institute 
    148. Production Management Institute of Southern Africa (PMI) 
    149. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    150. Production Management Institute of Southern Africa - Durban 
    151. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    152. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    153. PROEXPERT TRAINING 
    154. Qabuka-Vuka Development Trading 
    155. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    156. Qualitas Training cc (SELBY) (TP) 
    157. QUALITY SOLUTIONS 
    158. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    159. RONALD RECRUITMENT PTY LTD 
    160. ROYALTY TRAINING INSTITUTION PTY LTD 
    161. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    162. Sabela Learning Academy 
    163. SAKHISISIZWE PROJECTS 
    164. SANDA SKILLS DEVELOPMENT PTY LTD 
    165. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    166. School of Shipping 
    167. Senelo Trading CC 
    168. SERVICES SETA AUTHORIZED DUMMY 
    169. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    170. SESTO PTY LTD 
    171. SG Coal (Pty) Ltd (TP) 
    172. SHIRS VISION COMPLEADEV PTY LTD 
    173. SIGNA ACADEMY PTY LTD 
    174. SIMPLE STARLIGHT PTY LTD 
    175. SINIKA UTHANDO LOVE FROM THE FATHER S HEART NPC 
    176. SMART LINK CONSULTANCY PTY LTD 
    177. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    178. SUMMAT INSTITUTE 
    179. Summat Training Institute 
    180. SWARANANG MANAGEMENT CONSULTING CC 
    181. TEBATSO AND MABU TRADE AND PROJECTS 
    182. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    183. The Automobile Association of South Africa T/A AA Training Academy (MO 
    184. THE BUSINESS SCHOOL OF SOUTH AFRICA PTY LTD. 
    185. THE DIAMOND TRAINING SCHOOL 
    186. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    187. THE STAR FACTORY 
    188. Thuto Lere Community Empowerment Programme 
    189. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    190. TRAINING AT WORK PTY LTD 
    191. Training Force (Pty) Ltd 
    192. Training Force (Pty) Ltd (Durban) (TP) 
    193. TRAINING LEADERSHIP CONSULTING 
    194. TRAININGMANIA 
    195. TSEBO TRAINING 
    196. Tsebong Training Centre 
    197. Tshimedzwa Development Centre (Pty) Ltd 
    198. TURNING POINT TRAINING AND DEVELOPMENT CC 
    199. UKWAKHILE TRAINING 
    200. VANCE BUSINESS VENTURES PTY LTD 
    201. VARGASOL TRAINING INSTITUTE 
    202. Vhutshilo Health And Training Organisation 
    203. Vicmat Consultants 
    204. VINTON CONSULTING GROUP PTY LTD. 
    205. Volkswagen of South Africa (Pty) Ltd - Technical Learning Academy (UIT 
    206. WEALTH IN PROGRESS TRAINING PTY LTD 
    207. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    208. WNS GLOBAL SERVICES SA PTY LTD 
    209. WORKWISE CORPORATE TRAINING SOLUTIONS 
    210. YELLOW MEDIA PUBLISHERS PTY LTD 
    211. ZILA MKHONTO TRADING AND PROJECTS 
    212. ZUREL PRIVATE COLLEGE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.