SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply problem-solving techniques to make a decision or solve a problem in a real life context 
SAQA US ID UNIT STANDARD TITLE
244611  Apply problem-solving techniques to make a decision or solve a problem in a real life context 
ORIGINATOR
SGB Life Skills 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114952  Apply problem-solving techniques to make a decision or solve a problem in a real life context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
In this unit standard learners should acquire basic problem solving skills and be able to use those skills in dealing with problems or making decisions in their own lives. The focus is on authentic situations that may require a decision or be a problem for the learner.

The qualifying learner is capable of:
  • Distinguishing between problems, challenges and matters requiring a decision.
  • Investigating techniques for solving problems and making decisions.
  • Identifying a problem in a real life situation.
  • Applying a problem solving process or technique to propose a solution or make a decision. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard is real life problems in the learner's own context. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Distinguish between problems, challenges and matters requiring a decision. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of a problem is explained with examples. 

    ASSESSMENT CRITERION 2 
    The concept of a challenge is explained with examples. 

    ASSESSMENT CRITERION 3 
    The difference between a problem, challenge and a matter requiring a decision is discussed with reference to real life examples and experiences. 
    ASSESSMENT CRITERION RANGE 
    Differences include, but are not limited to symptoms and results.
     

    SPECIFIC OUTCOME 2 
    Investigate techniques for solving problems and making decisions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of brainstorming in problem solving and decision-making is explored and an indication is given of the power of group decision-making and accountability for personal decisions. 
    ASSESSMENT CRITERION RANGE 
    Brainstorming for group and personal decisions.
     

    ASSESSMENT CRITERION 2 
    Different techniques for solving problems or making decisions are explored and an indication is given of when each is appropriate. 
    ASSESSMENT CRITERION RANGE 
    May include, but is not limited to, lateral and creative thinking, scenario planning, de Bono's thinking hats and problem solving shoes, risk management type processes, research type process, SWOT, Drill down, Flow Chart, Reversals, Wheel of Life and PMI-weighing pros and cons.
     

    ASSESSMENT CRITERION 3 
    The impact of own attitude on problems and challenges is discussed and an indication is given of how own attitude can help or hinder solutions. 

    SPECIFIC OUTCOME 3 
    Identify a problem in a real life context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A real life situation or issue is identified and described and an indication is given of the source/origin and extent of the problem or challenge. 

    ASSESSMENT CRITERION 2 
    The identified problem or challenge is analysed to determine the actual problem. 

    SPECIFIC OUTCOME 4 
    Apply a problem solving process or technique to propose a possible solution or make a decision. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information relating to the problem, challenge or decision is gathered to inform the decision-making process. 

    ASSESSMENT CRITERION 2 
    A problem solving technique or process is applied to identify potential solutions. 

    ASSESSMENT CRITERION 3 
    Potential solutions are compared and a decision is made as to which is the most appropriate in a specific situation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this unit standard must be registered as an assessor with the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems and make decisions in applying a problem solving process to propose a possible solution and make a decision. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work as a member of a team in exploring group decision-making processes. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself in proposing a possible solution to a real life problem in own context. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information to inform the decision-making process. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in brainstorming and engaging in group decision-making. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 114952, "Apply problem-solving techniques to make a decision or solve a problem in a real life context", Level 3, 2 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64769   National Certificate: Community Health Work  Level 3  NQF Level 03  Reregistered  2023-06-30  HW SETA 
    Core  60369   National Certificate: Strata Control Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 
    Core  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Core  73298   Further Education and Training Certificate: Photography  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Elective  74189   National Certificate: Cereals, Snacks, Pasta and Condiments Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2023-06-30  ETDP SETA 
    Elective  58862   National Certificate: Electro-Mechanical Winding  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  67589   National Certificate: Equine Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Elective  59386   National Certificate: Fresh Meat Processing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  91926   National Certificate: Mechanical Engineering: Machining and Tooling  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  72049   National Certificate: Pharmacist Assistance  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63929   National Certificate: Spirits Production  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63869   National Certificate: Winemaking  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  66489   Further Education and Training Certificate: Foundry Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2013-11-07  MERSETA 
    Elective  78143   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Elective  59889   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2010-01-25  Was SAS SETA until Last Date for Achievement 
    Elective  78003   Further Education and Training Certificate: Visual Arts  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    2. Barloworld South Africa (Pty) Ltd T/A Barloworld-Equipment (ISANDO) (T 
    3. Candy Nxusani Trading 
    4. Childline South Africa 
    5. Coastal Kzn F.E.T. College - Swinton Road Campus 
    6. Coastal Kzn F.E.T. College - Umbumbulu Campus 
    7. College of Production Technology 
    8. EXECUTIVE COACHING AND FACILITATION 
    9. Gijima AST Holdings (Pty) Ltd T/A Fundi Training Centre (BENONI) (TP) 
    10. Glicam Trading Enterprise 
    11. Greenfield Management Solutions 
    12. HIV SA 
    13. Indalo Health And Wellness (PTY) Ltd 
    14. InnerOut Training Solutions 
    15. Intercept Consulting and Training Solutions 
    16. Izizwe Training Centre (Pty) Ltd T/A Simtech Training (NORTHDENE) (TP) 
    17. Lesedi Hospice 
    18. Mpule Management and Training 
    19. Northlink College - Wingfield Campus 
    20. Operational Process Improvements (Pty) Ltd 
    21. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    22. SA ARMY GYMNASIUM 
    23. SEDIBENG TRAINING CENTRE 
    24. Sodic Training and Development 
    25. SOUTH AFRICAN AIR FORCE COLLEGE 
    26. Toyota Academy Toyota SA Motors (Pty) Ltd (ISIPINGO) (TP) 
    27. Wavelength T.T.I 
    28. Wine Training South Africa 
    29. World Focus 382 cc T/A Richards Bay Technical Training & Assessment Centre (ZCBF) (RICHARDS BAY) (TP) 
    30. Yetfu Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.