SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Executing general office administration 
SAQA US ID UNIT STANDARD TITLE
8015  Executing general office administration 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner accredited with this standard will be able to effectively utilise the skills and knowledge acquired in an administrative function where emphasis is placed on:

1. Quality service to the customer and
2. Efficiency of practice. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • NQF 1 or General Education and Training Certificate;
  • 'Operating Computer Systems';
  • 'Communicating and conducting interpersonal relations in industry'. 

  • UNIT STANDARD RANGE 
    The applied competence expressed in this standard covers established and familiar office routines in a freight handling environment, where the learner must demonstrate full responsibility for quality and timeousness of output. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Consider the method(s) for collating, recording, storage and retrieval. 
    OUTCOME NOTES 
    Consider the method(s) for collating, recording, storage and retrieval of information and workplace records. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods (e.g. dictaphone, typing, writing, verbal, electronic data interchange) and mediums. 

    ASSESSMENT CRITERION 2 
    2. Receive, respond to, and disseminate information timeously using different methods of communication. 

    ASSESSMENT CRITERION 3 
    3. Prioritise a list of given activities, giving reasons for the priority status of the activities. 

    ASSESSMENT CRITERION 4 
    4. Choose and justify his/her choice of communication medium in a given situation. 

    ASSESSMENT CRITERION 5 
    5. Draw up a schedule of actions which may improve general office administration practice. 

    ASSESSMENT CRITERION 6 
    6. Demonstrate the ability to courteously receive and appropriately refer visitors and clients. 

    SPECIFIC OUTCOME 2 
    Respond timeously and appropriately to the receipt of communications. 
    OUTCOME NOTES 
    Respond timeously and appropriately to the receipt of communications and the dissemination of information to internal and external customers (written, verbal, and/or electronic). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods (e.g. dictaphone, typing, writing, verbal, electronic data interchange) and mediums. 

    ASSESSMENT CRITERION 2 
    2. Receive, respond to, and disseminate information timeously using different methods of communication. 

    ASSESSMENT CRITERION 3 
    3. Prioritise a list of given activities, giving reasons for the priority status of the activities. 

    ASSESSMENT CRITERION 4 
    4. Choose and justify his/her choice of communication medium in a given situation. 

    ASSESSMENT CRITERION 5 
    5. Draw up a schedule of actions which may improve general office administration practice. 

    ASSESSMENT CRITERION 6 
    6. Demonstrate the ability to courteously receive and appropriately refer visitors and clients. 

    SPECIFIC OUTCOME 3 
    Generate communications (e.g. document style). 
    OUTCOME NOTES 
    Generate communications (e.g. document style) in accordance with prevailing organisational and industry requirements and norms. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods (e.g. dictaphone, typing, writing, verbal, electronic data interchange) and mediums. 

    ASSESSMENT CRITERION 2 
    2. Receive, respond to, and disseminate information timeously using different methods of communication. 

    ASSESSMENT CRITERION 3 
    3. Prioritise a list of given activities, giving reasons for the priority status of the activities. 

    ASSESSMENT CRITERION 4 
    4. Choose and justify his/her choice of communication medium in a given situation. 

    ASSESSMENT CRITERION 5 
    5. Draw up a schedule of actions which may improve general office administration practice. 

    ASSESSMENT CRITERION 6 
    6. Demonstrate the ability to courteously receive and appropriately refer visitors and clients. 

    SPECIFIC OUTCOME 4 
    Select the correct medium to use. 
    OUTCOME NOTES 
    Select the correct medium to use in the generation, handling and processing of documents and communication (e.g. e-mail, Internet, fax). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods (e.g. dictaphone, typing, writing, verbal, electronic data interchange) and mediums. 

    ASSESSMENT CRITERION 2 
    2. Receive, respond to, and disseminate information timeously using different methods of communication. 

    ASSESSMENT CRITERION 3 
    3. Prioritise a list of given activities, giving reasons for the priority status of the activities. 

    ASSESSMENT CRITERION 4 
    4. Choose and justify his/her choice of communication medium in a given situation. 

    ASSESSMENT CRITERION 5 
    5. Draw up a schedule of actions which may improve general office administration practice. 

    ASSESSMENT CRITERION 6 
    6. Demonstrate the ability to courteously receive and appropriately refer visitors and clients. 

    SPECIFIC OUTCOME 5 
    Prioritise activities to facilitate an efficient flow of communication. 
    OUTCOME NOTES 
    Prioritise activities to facilitate an efficient flow of communication and documentation for the enhancement of the organisation's image. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods (e.g. dictaphone, typing, writing, verbal, electronic data interchange) and mediums. 

    ASSESSMENT CRITERION 2 
    2. Receive, respond to, and disseminate information timeously using different methods of communication. 

    ASSESSMENT CRITERION 3 
    3. Prioritise a list of given activities, giving reasons for the priority status of the activities. 

    ASSESSMENT CRITERION 4 
    4. Choose and justify his/her choice of communication medium in a given situation. 

    ASSESSMENT CRITERION 5 
    5. Draw up a schedule of actions which may improve general office administration practice. 

    ASSESSMENT CRITERION 6 
    6. Demonstrate the ability to courteously receive and appropriately refer visitors and clients. 

    SPECIFIC OUTCOME 6 
    Conduct the reception and referral of visitors and/or clients in a courteous and hospitable manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods (e.g. dictaphone, typing, writing, verbal, electronic data interchange) and mediums. 

    ASSESSMENT CRITERION 2 
    2. Receive, respond to, and disseminate information timeously using different methods of communication. 

    ASSESSMENT CRITERION 3 
    3. Prioritise a list of given activities, giving reasons for the priority status of the activities. 

    ASSESSMENT CRITERION 4 
    4. Choose and justify his/her choice of communication medium in a given situation. 

    ASSESSMENT CRITERION 5 
    5. Draw up a schedule of actions which may improve general office administration practice. 

    ASSESSMENT CRITERION 6 
    6. Demonstrate the ability to courteously receive and appropriately refer visitors and clients. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be accredited by the Freight Handling Chamber of the Transport SETA and/or relevant ETQA.

    3. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner can understand, explain and apply:

    1. Documentation collation, storage and retrieval systems.

    2. Organisational and industry structures and work systems.

    3. The full range of business communication skills (written, verbal and/or electronic).

    4. Ethical behaviour in dealing with confidential information.

    5. Different sources of information required for administrative functions, and where to locate such sources (e.g. Bargaining Agreements). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Use initiative in identifying and solving problems by utilising administration systems and providing recommendations to the immediate superior for improvements to such systems. 

    UNIT STANDARD CCFO COMMUNICATING 
    Use initiative and innovativeness in the enhancement of customer service and relations, through communicating ideas and information. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48864   National Certificate: Auctioneering Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was SERVICES until Last Date for Achievement 
    Core  14574   National Certificate: Freight Handling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2006-12-03  TETA 
    Core  48887   National Certificate: Hiring Services and Support  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Core  64829   National Certificate: Lifting Machine Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  48905   National Certificate: Wastewater Reticulation Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-02-19  Was EWSETA until Last Date for Achievement 
    Core  23476   National Certificate: Supervision of Water Reticulation Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-02-09  Was EWSETA until Last Date for Achievement 
    Core  22672   National Certificate: Wastewater Process Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-06-11  Was EWSETA until Last Date for Achievement 
    Elective  59549   National Certificate: Strata Control Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  MQA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A&R ENGINEERING & MINING SUPPLIES PTY LTD 
    2. Adcorp Technical Training 
    3. Africa Training Centre 
    4. ANGLOGOLD ASHANTI LTD (V/R) 
    5. Dee's Training (PTY) LTD 
    6. DQ Staffing Solutions 
    7. Driving Sense 
    8. Fost Training Pty (Ltd) 
    9. GLOBAL LEARNING SERVICES 
    10. Greystones Cargo Systems 
    11. Inkqubela Consultants 
    12. IYANDA HOLDINGS (PTY) LTD 
    13. KHUTALA COLLIERY 
    14. Learning Exchange Pty Ltd 
    15. Makwedeng Training 
    16. MESSINA PLATINUM MINES 
    17. MMESELANE CONSTRUCTION 
    18. NOSA LOGISTICS PTY LTD 
    19. Palabora Copper Pty Ltd 
    20. Phephani Learnerships cc 
    21. Production Management Institute (PMI) 
    22. SA Maritime School and Transport College 
    23. SIBANYE GOLD ACADEMY PROPRIETARY LIMITED 
    24. Staffing Logistics 
    25. WESTERN PLATINUM MINE 
    26. XTRACT TRAINING SERVICES (PTY) LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.