SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Prepare and execute vehicle delivery to the customer 
SAQA US ID UNIT STANDARD TITLE
9851  Prepare and execute vehicle delivery to the customer 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2006-11-07  2008-11-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-26   2012-11-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
259881  Prepare and deliver a purchased vehicle to a customer  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
The learner is capable of making arrangements for and handing over a vehicle to a customer in the Motor Sales and Support Services industry, in such a manner that the customer`s expectations on delivery are met, and that conditions have been created to secure future good customer relations and further sales opportunities. 

UNIT STANDARD RANGE 
Context
  • New and used vehicles
  • Additional work can be sub-contracted
  • Vehicle registration, insurance, Road Worthiness Certificate, warranty, financial agreement, invoice, delivery note, service booklet, owner`s manual
  • Manual and electronic documentation processing
  • New and used vehicles
  • Delivery on premises, off premises, other
  • New and used vehicles
  • Delivery on premises, off premises and other
  • New and used vehicles
  • Vehicle handover can be according to checklist
  • New and used vehicles
  • Follow-up records can be electronically or manually generated

    Level
    A learning programme leading to the award of this unit standard should develop learners who demonstrate:
    (a) A foundational knowledge base as indicated in the embedded knowledge component
    (b) An understanding of the discipline/field`s fundamental terms, rules, concepts and principles
    (c) Familiarity with some of the essential procedures, operations and techniques of this field
    (d) An ability to use a range of procedures to solve routine problems
    (e) Basic information gathering, analysis and presentation skills
    (f) An ability to communicate and present information clearly and reliability following prescribed formats and conventions 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Examine and test vehicle according to company's quality policy and procedures. 
    OUTCOME NOTES 
    Examine and test vehicle according to company's quality policy and procedures and ensure compliance with customers' order specification. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Ensure that requested additional work has been carried out. 

    ASSESSMENT CRITERION 2 
    2. Carry out a vehicle inspection and report deficiencies to the appropriate dept/person. 

    ASSESSMENT CRITERION 3 
    3. Demonstrate the ability of taking prompt action on any variations from the contracted specification/condition of the vehicle and the company's quality policies and procedures. 

    SPECIFIC OUTCOME 2 
    Prepare for handover. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare and process all relevant documentation as per organisation's procedures and relevant legislation. 

    ASSESSMENT CRITERION 2 
    2. Explain the legal implications of each document. 

    ASSESSMENT CRITERION 3 
    3. Describe the organisation's sales follow up programme. 

    ASSESSMENT CRITERION 4 
    4. Describe the organisation's procedures on courtesy material. 

    ASSESSMENT CRITERION 5 
    5. Arrange vehicle handover for an appropriate time and place. 

    SPECIFIC OUTCOME 3 
    Conduct vehicle handover. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Conduct vehicle handover in a manner acceptable to the customer and to the organisation while ensuring that vehicle familiarisation is provided. 

    ASSESSMENT CRITERION 2 
    2. Explain the purpose of each document and legal implications. 

    ASSESSMENT CRITERION 3 
    3. Explain the organisation's follow up programme. 

    ASSESSMENT CRITERION 4 
    4. Explain the organisation's service and support programme. 

    SPECIFIC OUTCOME 4 
    Conduct after sales follow-up programme. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Explain how the organisation's sales follow up programme will generate opportunities for further sales. 

    ASSESSMENT CRITERION 2 
    2. Describe factors affecting customer satisfaction. 

    ASSESSMENT CRITERION 3 
    3. Explain how to assess if customer's expectations of delivery were met. 

    ASSESSMENT CRITERION 4 
    4. Explain company procedures to rectify customer complaints. 

    ASSESSMENT CRITERION 5 
    5. Produce completed follow-up records. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The standard describes competent performance in making arrangements for and handing over a vehicle to a customer, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated.

    Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

    These tools include the following:
  • In-situ (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Candidates are assessed against these assessment criteria. Currently employed candidates are observed carrying out their normal work duties by an assessor. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.

    Training providers offering the qualifications, or part thereof, shall be accredited in terms of the criteria laid down by the relevant SETA/ETQA.

    Qualified Assessors will be appointed by the training institutions offering the qualifications and must be registered and accredited with the relevant SETA/ETQA.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alia:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Factors affecting customer satisfaction
  • Product knowledge
  • Suppliers product knowledge
  • Company quality policies and procedures
  • Organisational structure
  • Organisation`s documentation procedures
  • Relevant legislation
  • Organisation`s policy on sales follow up, courtesy material and support services
  • Factors affecting customer satisfaction
  • Organisation`s on sales follow up programme and support services
  • Factors affecting customer satisfaction
  • Organisation`s documentation procedures
  • Interpersonal skills
  • Relevant legislation
  • Organisation`s follow up programme
  • Factors affecting customer satisfaction
  • Manufacturers CSI 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in making arrangements for and handing over a vehicle to a customer. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in making arrangements for and handing over a vehicle to a customer. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to making arrangements for and handing over a vehicle to a customer. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced unit standard 259881, which is "Prepare and deliver a purchased vehicle to a customer", Level 4, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21003   National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-11-26  Was MERSETA until Last Date for Achievement 
    Elective  48887   National Certificate: Hiring Services and Support  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    2. JESUA CONSULTANTS (Hartenbos) (WA) 
    3. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.