SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate and apply knowledge and understanding of the basic components and fundamental skills of effective communication 
SAQA US ID UNIT STANDARD TITLE
110506  Demonstrate and apply knowledge and understanding of the basic components and fundamental skills of effective communication 
ORIGINATOR
SGB Economics 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are, or seek to be, employed in an area where communication with others as individuals and in groups is vital to effective functioning.

People credited with this Unit Standard are able to:
  • Identify and explain the key factors used to understand the target audience of the communication.
  • Discuss the core components of effective verbal communication.
  • Illustrate the effective elements of effective written communication.
  • Communicate with a range of stakeholders. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Communication concepts include: sender; receiver; message; noise.
  • Audience factors include: literacy and/or numeracy levels; language preference; size; accessibility.
  • Communication methods include: verbal - one-on-one; radio; TV; small or large groups and written - e mail; newspapers; letters; posters; reports; presentations. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain the key factors used to understand the target audience of the communication. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Key audience factors are identified that affect communication with a specified audience in own work context. 

    ASSESSMENT CRITERION 2 
    2. Audience factors and communication methods are linked for a specified audience in own work context. 

    ASSESSMENT CRITERION 3 
    3. Audience factors and message content are linked for a specified audience in own work context. 

    SPECIFIC OUTCOME 2 
    Discuss the core components of effective verbal communication. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A range of verbal communication methods is identified by referring to examples in the local economic development environment. 

    ASSESSMENT CRITERION 2 
    2. A description of what constitutes effective verbal communication is provided and illustrated by giving examples from own work context. 

    ASSESSMENT CRITERION 3 
    3. The basis for confirming the effectiveness of verbal communication is explained by referring to an appropriate feedback process. 

    ASSESSMENT CRITERION 4 
    4. Each example of a verbal communication method identified is compared to this description and a judgement made as to whether it is effective or not. 

    SPECIFIC OUTCOME 3 
    Illustrate the essential elements of effective written communication. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A range of written communication methods is identified by referring to examples in the local economic development environment. 

    ASSESSMENT CRITERION 2 
    2. A description of what constitutes effective written communication is provided and illustrated by giving examples from own work context. 

    ASSESSMENT CRITERION 3 
    3. The basis for confirming the effectiveness of written communication is explained by referring to an appropriate feedback process. 

    ASSESSMENT CRITERION 4 
    4. Each example of a written communication method identified is compared to this description and a judgement made as to whether it is effective or not. 

    SPECIFIC OUTCOME 4 
    Communicate with a range of stakeholders. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Stakeholders are communicated with in writing using the correct register, and protocols. 

    ASSESSMENT CRITERION 2 
    2. Stakeholders are communicated with orally so that they know that their needs and queries are understood and they receive the correct information. 

    ASSESSMENT CRITERION 3 
    3. Oral presentations are made to groups using available, applicable technology. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or will assess this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Social conventions of communication in different cultures.
  • Styles of verbal and written communication.
  • Audience analysis.
  • Technical vocabulary and language of local economic development.
  • The communication process including giving and receiving feedback on verbal communication (e.g. body language) and written communication (e.g. a response form with a self-addressed envelope). 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for Specific Outcome "Identify and explain the key factors used to understand the target audience of the communication." 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization and community by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication." 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by, e.g.
  • Comparing and judging the effectiveness of verbal communication according to assessment criterion "Each example of a verbal communication method identified is compared to this description and a judgement made as to whether it is effective or not."
  • Comparing and judging the effectiveness of written communication according to assessment criterion "Each example of a written communication method identified is compared to this description and a judgement made as to whether it is effective or not." 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication."
  • Discussing the core components of effective verbal communication according to the assessment criteria listed for specific outcome "Discuss the core components of effective verbal communication."
  • Illustrating the essential elements of effective written communication according the assessment criteria listed for specific outcome "Illustrate the essential elements of effective written communication." 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/ or language skills in the modes of oral and/ or written presentation by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication."
  • Discussing the core components of effective verbal communication according to the assessment criteria listed for specific outcome "Discuss the core components of effective verbal communication."
  • Illustrating the essential elements of effective written communication according the assessment criteria listed for specific outcome "Illustrate the essential elements of effective written communication." 
    		•

    UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally and aesthetically sensitive across a range of social contexts by, e.g.
  • Identifying and explaining the key factors used to understand the target audience of the communication according to the assessment criteria listed for specific outcome "Identify and explain the key factors used to understand the target audience of the communication." 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Core  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  50334   National Certificate: Occupationally Directed Education Training and Development Practices  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. Abinet Training and Development 
    3. Academy Training Group 
    4. Accreditation & Training Services 
    5. Advantage Training Services cc 
    6. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    7. Aldabri 106 Institute for Quality (Pty) Ltd 
    8. Amabamba Recruitment 
    9. Amaqamu Project Management and Consulting 
    10. Amyoli Consulting 
    11. AQUARIUS SKILLS SOLUTION 
    12. ASORIP NPC 
    13. AVAX SA 481 CC. T/A Mandisa Development Services 
    14. Avenida (Pty) Ltd 
    15. Bavelile Consultants and Training 
    16. Bohlali Provider Support 
    17. Brainwave Projects 1997 CC 
    18. Bright Storm Projects 
    19. Brilliant Affairs 
    20. Bull's Business and Skills Training Institute 
    21. Business Intelligence Trading 48 (PTY) LTD 
    22. Cale Developments 
    23. Central Institute of Professional Studies and Services 
    24. Colleen Osorio Skills Development Consultancy cc 
    25. College of Cape Town - Athlone Campus 
    26. Compass Academy of Learning 
    27. Corporate Safety Training Academy PTY Ltd 
    28. D M Management and Consulting 
    29. Dee s Training PTY LTD 
    30. Dru-A Professional Training Consultancy 
    31. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    32. Edutraining Business College 
    33. Emergence Learning Academy (Pty) Ltd 
    34. Empirical Training Agency (PTY) Ltd 
    35. Enjo Consultants (Pty) Ltd 
    36. Environment and Language Education Trust 
    37. Giamanje TVET College 
    38. Glentech Innovative Design Concepts 
    39. Goldfields TVET College 
    40. Gotsec Skills Training 
    41. HEART Solutions 
    42. Inkwazi Learning Network 
    43. IQ Skills Academy (PTY) LTD. 
    44. Isibani Skills Academy 
    45. Isibani Soluntu Development Trust 
    46. IYAM Investments (Pty) Ltd 
    47. Jabukile Consultancy 
    48. Jobafrik Consulting 
    49. Josmap Training Institute 
    50. Karabo Info Centre and Trading 
    51. Kgaka Kgolo Institute (Pty) Ltd 
    52. KITSO TRAINING AND DEVELOPMENT 
    53. Learn Ability and Training Development t/a LearnAbility 
    54. Learnership Support Systems (Pty) Ltd 
    55. Learning Performance Link 
    56. Leronsa Trading Enterprise 
    57. Lewerb Holdings (PTY) Ltd 
    58. Life Long ABET Consulting 
    59. M3i Skills Development 
    60. MACCAUVLEI LEARNING ACADEMY (PTY) LTD 
    61. Madingoane and Family Construction 
    62. Makhuba Development Projects CC 
    63. Makoti Skills Development Solutions 
    64. Mamuhle Academy 
    65. MANCOSA Pty (Ltd) 
    66. Marematlou Training Institute 
    67. MI Learning & Development Consultancy 
    68. MIET Africa 
    69. Mortarboard Training Solutions 
    70. Ndwamato Training Solutions PTY LTD 
    71. Ndzalama Training 
    72. Nelson Mandela University 
    73. Nemalale Eagles Consultancy CC 
    74. Neopeo Trading & Projects 
    75. Nero Training Consultants cc 
    76. Netgrow Training Solutions 
    77. Networx for Career Development 
    78. Next Step Academy (Pty) Ltd 
    79. Nomagwanishe Investments cc 
    80. NTI College 
    81. OMNI HR CONSULTING PTY LTD 
    82. Opehst Trading 
    83. Pachedu Skills Solutions 
    84. Pachi Global Foundation 
    85. Paradise Skills Development 
    86. Pebetse Training and Consulting 
    87. Petra institute of Development (PTY) Ltd 
    88. PFIM Trading (Pty) Ltd 
    89. Pitt Institute T/A Imithombo Institute 
    90. PND Academy of Learning cc 
    91. PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD 
    92. Professional Development and Training Institute (Pty) Ltd 
    93. Progressive School of Business and Engineering (Pty) 
    94. PTDEV (Pty) Ltd 
    95. QPD CONSULTANTS 
    96. Reflections Development Institute 
    97. Regent Business School (Pty) Ltd t/a Regent Business School 
    98. Resonance Institue of Learning 
    99. Resonance Institute of Learning 
    100. Retshetse Training Project 
    101. S A Skills Solutions (Pty) Ltd 
    102. Saint Colonel Graduate Institute (PTY) Ltd 
    103. Sebenzisanane Human Capital 
    104. Silalele Consulting CC. 
    105. Siza Nesu Training and Consultants 
    106. South African Corporate Training Association 
    107. SPS Consulting (Pty) Ltd 
    108. T Mabuya & Associates CC 
    109. Tachfin Holdings 
    110. Tasc Business Consulting and Training 
    111. Tau and Tau Training Enterprises Pty Ltd 
    112. TEAM CONSULTANTS CC 
    113. Tembe Service Providers 
    114. The Iscariota Group (Pty) Ltd 
    115. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    116. Thinking Mind Trading 
    117. Train 2 Teach (PTY) Ltd 
    118. Trainers Without Borders 
    119. Training Answers 
    120. Trainyoucan (Pty) Ltd 
    121. Transafric Consulting Pty Ltd 
    122. Tshepo Hope Consulting 
    123. Tshireletso Multi-skills and Training 
    124. TSHIROLOGO DISABILITY TRAINING SERVICES PTY TLD 
    125. Tshwane Training Institute (PTY) LTD. 
    126. Umqondo Consultancy 
    127. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    128. University of Johannesburg 
    129. University of Venda 
    130. VERYCOOLIDEAS 
    131. Zisukumele Training Academy (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.