SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Interact appropriately with a range of tourists

SAQA US ID	UNIT STANDARD TITLE
11336	Interact appropriately with a range of tourists
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
ABET Level 4	Regular	Level 1	NQF Level 01	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2002-08-14	2005-08-14	SAQA 0643/02
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2006-08-14		2009-08-14

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

A learner assessed as competent against this unit standard will be able to:

Conduct a simple conversation with a range of tourists and appreciate the cultural diversity of tourists.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

A learner taking this unit standard is assumed to have language, literacy and communication skills at an ABET 1 level or equivalent - the ability to communicate reasonably effectively in English will be an advantage.

UNIT STANDARD RANGE

Guides to the scope and complexity of the specific outcomes are provided beneath each specific outcome. These are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. These are intended only as a general guide to the scope and complexity of what is required.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Greet and exchange basic personal information with a range of tourists

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1.Introduce him/herself to tourists.

ASSESSMENT CRITERION 2

2.Give basic personal information.

ASSESSMENT CRITERION 3

3.Listen and respond to personal information given by a tourist.

SPECIFIC OUTCOME 2

Describe the local community and places of interest to tourists

OUTCOME RANGE

Information on local population
A minimum of three places of interest (historical, cultural, religious, natural etc.)

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1.Research basic information on the different communities in your local environment

ASSESSMENT CRITERION 2

2.Discuss the community with tourists

ASSESSMENT CRITERION 3

3.Discuss safety awareness with tourists

ASSESSMENT CRITERION 4

4.List places of interest

SPECIFIC OUTCOME 3

Demonstrate an awareness of the cultural diversity of tourists

OUTCOME RANGE

A minimum of three similarities and three differences such as food, type of clothing, ways of greeting, standing or sitting on arrival, eye contact, bringing food when visiting etc.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1.Discuss cultural similarities between different tourists and the local community

ASSESSMENT CRITERION 2

2.Discuss cultural difference between different tourists and the local community

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with relevant ETQA.
3. Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQAs policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQAs (including professional bodies); and in terms of the moderation guideline detailed under point 4 immediately below.
4. Moderation must include both internal and external moderation of assessments as exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described in the qualification.

Anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Working effectively with others as a member of a team, group, organisation or community

UNIT STANDARD CCFO ORGANISING

Organizing and managing oneself effectively

UNIT STANDARD CCFO COLLECTING

Collecting, analysing, organising, evaluating information

UNIT STANDARD CCFO COMMUNICATING

Communicating effectively

UNIT STANDARD CCFO SCIENCE

Using science and technology effectively

UNIT STANDARD CCFO DEMONSTRATING

Demonstrating an understanding of the world as a set of related systems

UNIT STANDARD CCFO CONTRIBUTING

Developing the whole person

UNIT STANDARD ASSESSOR CRITERIA

When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed. They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge. Assessment criteria have been included under each specific outcome.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. Further guidelines on assessment of Unit Standards at this level can be found in the ABET Assessment Action Plan published by the Department of Education and from the relevant ETQA.

Method of assessment:

Guidelines on the full range of assessment methods are given in the ABET Assessment Action Plan. Methods could include:

Direct observation

Compiling a portfolio of evidence

Written or oral assessments

Testimony from a third party

Integrated assessment

It maybe more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	71751	General Education and Training Certificate: Adult Basic Education and Training	Level 1	NQF Level 01	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	73249	General Education and Training Certificate: Adult Basic Education and Training: Academic Curriculum	Level 1	NQF Level 01	Passed the End Date - Status was "Reregistered"	2023-06-30	UMALUSI

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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