SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Contribute to effective human relationships on board a vessel 
SAQA US ID UNIT STANDARD TITLE
114002  Contribute to effective human relationships on board a vessel 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard will be able to observe working standards and contribute to improving people's performance and relations on board a vessel. They are also able to handle and resolve conflicts in the workplace because they spend extensive time in a confined environment.

People credited with this unit standard are able to:
  • Explain effective human relationships onboard a vessel.
  • Observe standards of work and behaviour onboard a vessel.
  • Resolve conflicts. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit calculation is based on the assumption that learners are already competent in terms of the following outcomes or areas of learning when starting to learn towards this unit standard:
  • Communication at NQF Level 1 or equivalent.
  • Mathematics Literacy at NQF Level 1. 

  • UNIT STANDARD RANGE 
    The following scope and context applies to the whole unit standard:
  • This unit involves the skills and knowledge required to contribute to effective human relationships onboard a commercial vessel, including performance of allocated duties and observation of expected standards of work and behaviour on board a vessel.
  • Work involves the application of established standards towards work and social behaviour on board a vessel. Contribution to the maintenance of good human and working relationships with others onboard a vessel is involved. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain effective human relationships onboard a vessel. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Social responsibilities to other members of the crew onboard a vessel are fulfilled in accordance with vessels policies on social responsibilities. 

    ASSESSMENT CRITERION 2 
    Actions contribute to the achievement of a harmonious working environment onboard a vessel and avoid or prevent harassment of others in the crew. 

    ASSESSMENT CRITERION 3 
    General attitude is positive and assists and encourages others in meeting their workplace activities. 

    ASSESSMENT CRITERION 4 
    Participation in interpersonal mediations and negotiations is fair, honest and effective, and contributes to the solution of conflicts. 

    ASSESSMENT CRITERION 5 
    Personal standards of hygiene and cleanliness are considerate towards others in the shipboard community, and comply with company requirements. 

    ASSESSMENT CRITERION 6 
    Communication with others in the course of social and work activities is in line with organizational standards in order to promote good relations and an effective work enviroment. 

    ASSESSMENT CRITERION 7 
    Credit for achievements is shared with others in the crew in line with vessel Human Resources policy and procedure.. 

    ASSESSMENT CRITERION 8 
    Example to others is as a responsible, fair, sympathetic, equitable and diligent member of the shipboard team. 

    SPECIFIC OUTCOME 2 
    Observe standards of work and behaviour onboard a vessel. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Work is carried out individually and in association with others in accordance with established performance standards 

    ASSESSMENT CRITERION 2 
    Feedback on assessed work performance is acknowledged, discussed and acted upon where action is an appropriate response. 

    ASSESSMENT CRITERION 3 
    Personal skills and knowledge are developed through onboard training and other means to ensure contribution to shipboard work activities. 

    ASSESSMENT CRITERION 4 
    Employment conditions are known, understood and applied in accordance with standards and procedures. 

    ASSESSMENT CRITERION 5 
    Individual rights and responsibilities onboard a vessel are known, understood and applied in accordance with standards and procedures. 

    ASSESSMENT CRITERION 6 
    Drug and alcohol abuse are avoided as required by company and vessel`s policy and procedures and regulatory requirements. 

    SPECIFIC OUTCOME 3 
    Resolve conflicts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Conflict situations are recognised and assistance is sought to resolve the conflict with the personnel involved in accordance with vessel`s procedures. 

    ASSESSMENT CRITERION 2 
    Participation in mediation procedures is positive, and promotes conflict resolution in accordance with Industrial Relations and Human Resources protocol. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation Options:
    Providers of learning towards this unit standard will need to meet the accreditation requirements of relevant ETQA.

    Moderation Option:
    The moderation requirements of relevant ETQA must be met in order to award credit to learners for this unit standard. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate`s performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solve problems related to conflict situations on board a vessel. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when solving drug and alcohol related problems on board a vessel. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when preparing to give feedback on performance to crew members. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when resolving conflict situations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when performing social and work activities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented.
  • Make sure that evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Terms have been clarified as far as possible through the use of range statements. Further clarification of terms is provided as follows:

    SAMSA: South African Maritime Safety Authority.
  • This body is responsible for issuing certificates of competence at all levels in terms of the Merchant Shipping (Training and Certification) Regulations, 1999.
  • Issued by the Minister of Transport, under section 356 of the Merchant Shipping Act, 1951 (Act No. 57 of 1951).
    > GG 20772/RG 6707.

    ISM: International Safety Management
  • This refers to a safety management system stipulated by regulation of the International Maritime Organisation. (IMO)

    SOPEP: Ship Oil pollution Emergency Plan
  • Pollution plan in place for a particular ship, as required by the marine pollution regulations (MARPOL) legislated by IMO.

    FFA: Fire fighting Appliances

    LSA: Life saving Appliances

    IOPP: International Oil Pollution Prevention

    MARPOL: Marine Pollution 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58433   National Certificate: Fishing Operations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  TETA 
    Core  48535   National Certificate: Maritime Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2017-10-26  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Limadi Industrial Projects 
    2. Siyaloba Training Academy 
    3. South African Fire and Medical Academy (SAFMA) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.