SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
SAQA US ID UNIT STANDARD TITLE
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:
  • Explaining the concept of mentoring.
  • Describing the characteristics of a good mentor.
  • Explaining the importance of knowledge in mentoring.
  • Applying the skills and techniques required of a mentor. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is ethics and the learner.
  • Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of mentoring is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties. 

    ASSESSMENT CRITERION 4 
    4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored. 

    ASSESSMENT CRITERION 5 
    5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals. 

    SPECIFIC OUTCOME 2 
    Describe the characteristics of a good mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship. 

    ASSESSMENT CRITERION 2 
    2. The characteristics of a good mentor are identified based on personal experience and reflection. 

    ASSESSMENT CRITERION 3 
    3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment. 

    ASSESSMENT CRITERION 4 
    4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality. 

    ASSESSMENT CRITERION 5 
    5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples. 

    SPECIFIC OUTCOME 3 
    Explain the importance of knowledge in mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to determine knowledge level in a specific situation. 

    ASSESSMENT CRITERION 3 
    3. Information required to fill knowledge gaps is accessed for a specific situation. 

    SPECIFIC OUTCOME 4 
    Apply the skills and techniques required of a mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 2 
    2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills. 

    ASSESSMENT CRITERION 3 
    3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review. 

    ASSESSMENT CRITERION 4 
    4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual. 

    UNIT STANDARD CCFO WORKING 
    Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are capable of communicating effectively mentoring an individual. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Core  72050   Further Education and Training Certificate: Pharmacist Assistance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  AgriSETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. AAH Skills and Development 
    3. ACT SKILLS DEVELOPMENT 
    4. Adimire Operators Skills Training Centre 
    5. Akane Training Academy 
    6. Alpha Business Consultants 
    7. Amangile Academy (Pty) Ltd 
    8. Andebe Group 
    9. Asiphokuhle Training and Research Institute 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. Azitjhewi Construction 
    12. Bantubanye Skills 
    13. Bembani Group 
    14. Betterskills Academy 
    15. Bev Short Training Consultants 
    16. Bikologix Projects 
    17. Biva Investments (Pty) Ltd 
    18. Blue Crane Skills Development 
    19. BO Support Services CC 
    20. Boikgantsho Consulting & Events 
    21. BORDERGATE EVENTS MANAGEMENT AND PROJECTS 
    22. BRC Solutions (Pty) Ltd 
    23. Centre for Logistics Excellence (Pty) Ltd 
    24. Charnash Enterprise Solutions Pty Ltd 
    25. Clearline Consulting Pty Ltd 
    26. Continuing Education Programme 
    27. CTC College(PTY) LTD. 
    28. DE-VI Education and Training PTY Ltd. 
    29. Dean Institute Of Learning (Pty) Ltd 
    30. Devolden Group 
    31. Ditirelo Skills Development Services 
    32. Ditlou Solutions 
    33. Dynamic Safety Solutions 
    34. Edge Training Consultancy 
    35. Edutraining Business College 
    36. Elective Training Institute Enterprise CC 
    37. Environmental Leadership Academy 
    38. Esayidi FET College - Central Office 
    39. ESS Holdings (PTY) Ltd 
    40. Essential Skills 
    41. Fort Hare Trading Solutions (Pty) Ltd 
    42. GAEGOLELWE CONSULTANCY (PTY) LTD 
    43. Glere Skills and Consultants 
    44. GOLDEN ARROW BUS SERVICES PTY LTD 
    45. Gravitazz Consulting 
    46. GREENRIM TRAINING PTY LTD 
    47. Growth Management Consulting 
    48. Halfway Service Station 
    49. He and She Driver Training Centre 
    50. HLUVUKA TRAINING AND CONSULTING 
    51. Icando 
    52. Ikwanda Customs Consultants CC 
    53. Independent Development Trust 
    54. Inkqubela Consultants 
    55. Innovative Shared Services 
    56. Integrated Waste and Recycling Services(IWARS) 
    57. Inter-Coastal Business & Property Services cc 
    58. INTERNATIONAL HOSPITALITY INSTITUTE 
    59. IQ Skills Academy (PTY) LTD. 
    60. Izingaah Group 
    61. Jobafrik Consulting 
    62. Josmap Training Institute 
    63. Kahisano Skills Development and Training 
    64. Kay Beez Development Projects 
    65. Kgakishe Trading and Projects (PTY) LTD 
    66. Kgotla Trading Enterprise 
    67. Khulani HR Consultancy (Pty) Ltd 
    68. KLM Empowered Human Solutions Pty Ltd 
    69. Lapa La Afrika Farming and Projects 
    70. Lekopani Training Institute 
    71. Little Treehouse Holdings (PTY) Ltd 
    72. Lorpen Investments 
    73. M.I.C. Training and Development 
    74. Madabukela Code 14 Drivers Training 
    75. MadibengGeneral Suppliers 
    76. Madidi Supply Chain Institute & Business Consultant 
    77. Makavila Suppliers CC. 
    78. Makwedeng Training 
    79. Mangalani Business Enterprises 
    80. Margie Angamuthu Training (Pty) Ltd 
    81. MashMP Holdings 
    82. Mashphe Logistics Services 
    83. Mementos Training Pty Ltd 
    84. Mgwezane Training and Events Management CC. 
    85. Miczo's Enterprise 
    86. Mimosa Business Consultants 
    87. Mintirho Development Services 
    88. MML Consulting CC. 
    89. Mod-Mosh Projects and Consulting (PTY) LTD 
    90. Mohlaje Solutions (Pty) Ltd 
    91. Moripe Business and Training Consultants 
    92. Mpofu Engineering Projects 
    93. National School of Government (NSG) 
    94. Nemalale Eagles Consultancy CC 
    95. Nhlahle Development Agency 
    96. NOSA LOGISTICS PTY LTD 
    97. Ntsoaki Driving School 
    98. Nyankwavi Investment CC. 
    99. PAL PASSENGER BUS SERVICES 
    100. PBM Solutions 
    101. People Agility 
    102. PFIM Trading (Pty) Ltd 
    103. Phendula Advancement Institute (Pty) Ltd 
    104. Phephani Learnerships cc 
    105. PMA Holdings (PTY ) LTD. 
    106. POTCH - UTC (PTY) LTD 
    107. Power Rush Trading 170 CC. 
    108. Precision skills development and training 
    109. Prestige Leaders Consulting (Pty) Ltd 
    110. RCH Investments (Pty) Ltd 
    111. Reflections Development Institute 
    112. RILAY OPERATORS (PTY) LTD 
    113. RMCII Solutions (Pty) Ltd 
    114. S-Squared Training Solutions (Pty) Ltd 
    115. Sakhisisizwe Projects 
    116. Sanda Skills Development (Pty) Ltd 
    117. SC Training 
    118. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    119. Segaole Driving School 
    120. Senelo Trading CC 
    121. Shakaneng Trading 
    122. Sherq Technical Solutions (Pty) Ltd. 
    123. Siljeur Training Academy 
    124. Simtho Investments (PTY) LTD 
    125. Sinengomso Training Development Centre Pty Ltd 
    126. Siza Nesu Training and Consultants 
    127. South African ABET Development Agency SAADA 
    128. South African Transport Centre of Excellence 
    129. Southern Seas Institute CC 
    130. SPINA Consultancy cc Cape Town 
    131. Step Ahead Academy (Pty) Ltd 
    132. SVA Training 
    133. SWARANANG MANAGEMENT CONSULTING CC 
    134. TC Skills Development & Training Centre 
    135. Thando Consulting Services 
    136. Thansa Trading Pty Ltd 
    137. The Crimson CO CC. 
    138. The Skills Authority 
    139. Thembeni Skills Development Trading and Projects 
    140. Thubelihle Graduate Institute 
    141. Thuto Lere Community Empowerment Programme 
    142. Thwala Training Services (Pty) Ltd 
    143. Tlaletso Consultants 
    144. TLD Consulting 
    145. Tradesman Consulting and Training Solutions 
    146. Try Beta Skills Pty Ltd 
    147. Try Easy Electrical Solutions Pty Ltd 
    148. Tsebong Training Centre 
    149. Tshepang Consulting & Project 
    150. Twin Peak Technologies 
    151. Ubuqhawe Consulting (Pty) Ltd 
    152. Ukhamba Quality Skills 
    153. Ukwakhile Projects Pty Ltd 
    154. Umqondo Consultancy 
    155. University of Venda 
    156. Ursivox Interactive Systems 
    157. Various Aligned Safety And Training 
    158. Vhutshilo Health And Training Organisation 
    159. VSL General Trading CC 
    160. Vumilia Africa Group 
    161. Ya Hina Management Consulting and projects 
    162. Yes We Can Consulting Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.