SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Receive and prepare mail items 
SAQA US ID UNIT STANDARD TITLE
114479  Receive and prepare mail items 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in, or planning entry into, the Postal Industry. A person credited with this unit standard will be able to receive and prepare mail items for further processing and utilise equipment according to organisational policies, standard operating procedures and set standards.

This unit standard will contribute to the full development of any learner within the postal industry by providing recognition, further mobility and transportability within the field.

The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following knowledge, skills, attitude and/or equivalent are assumed for a learner embarking on the unit standard:
  • Communication and Literacy, NQF level 2
  • Mathematical literacy, NQF level 2 

  • UNIT STANDARD RANGE 
    This unit standard includes the preparing of letters, flats, fastmail, registered mail, packets and missorts/redirected items by using trays, bags, trolleys, sorting tables, roll containers, mini containers. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and verify external mail items for further preparation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items received are verified for correctness. 

    ASSESSMENT CRITERION 2 
    2. Non-deliverable mail items are identified and appropriately dealt with. 

    ASSESSMENT CRITERION 3 
    3. Different mail types are identified, described and appropriately dealt with. 

    ASSESSMENT CRITERION 4 
    4. Required postal equipment is identified and utilised within health and safety practices. 

    SPECIFIC OUTCOME 2 
    Prepare mail items for further processing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are categorised for further processing. 

    ASSESSMENT CRITERION 2 
    2. Mail items are prepared according to priority. 

    ASSESSMENT CRITERION 3 
    3. Required postal equipment is identified and utilised as per health and safety requirements. 

    ASSESSMENT CRITERION 4 
    4. Mail items are prepared whilst adhering to housekeeping rules. 

    SPECIFIC OUTCOME 3 
    Transfer mail items to specified internal locations/sections. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are prepared according to priority. 

    ASSESSMENT CRITERION 2 
    2. Sorting location is identified according to area selected for distribution. 

    ASSESSMENT CRITERION 3 
    3. Required postal equipment is identified and utilised as per health and safety requirements. 

    ASSESSMENT CRITERION 4 
    4. Mail items are transferred in line with operating schedules and health and safety practices. 

    SPECIFIC OUTCOME 4 
    Check mail items for adherence to quality standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are checked according to protocol. 

    ASSESSMENT CRITERION 2 
    2. Mail items are checked for compliance to quality standards. 

    ASSESSMENT CRITERION 3 
    3. Internal sampling and testing of mail items are according to the profession`s standards. 

    ASSESSMENT CRITERION 4 
    4. Irregularities are reported according to organisational policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
    Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.

    The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:

    Relevant names, functions, locations of physical things, processes, concepts Postal equipmentScanning equipment
  • Weighing equipment
  • Organisational policies and procedures
  • Health and safety regulations
  • Product knowledgeProcess flow
  • Customer orientationScanning of mail items
  • Distribution matrix related to internal sorting
  • Distribution network related to the Postal Service
  • Counting and weighing of mail items 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems

    Prepare mail items for further processing

    1. Mail items are categorised for further processing.
    2. Mail items are prepared according to priority.
    3. Required postal equipment is identified and utilised as per health and safety requirements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    Irregularities are reported according to organisational policies and procedures. 

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Receive and verify external mail items for further preparation.
    2. Prepare mail items for further processing.
    3. Transfer mail items to specified internal locations/sections.
    4. Check mail items for adherence to quality standards.


    1.1 Mail items received are verified for correctness.
    1.2 Non-deliverable mail items are identified and appropriately dealt with.
    1.3 Different mail types are identified, described and appropriately dealt with.
    1.4 Required postal equipment is identified and utilised within health and safety practices.

    2.1 Mail items are categorised for further processing.
    2.2 Mail items are prepared according to priority.
    2.3 Required postal equipment is identified and utilised as per health and safety requirements.
    2.4 Mail items are prepared whilst adhering to housekeeping rules.

    3.1 Mail items are prepared according to priority.
    3.2 Sorting location is identified according to area selected for distribution.
    3.3 Required postal equipment is identified and utilised as per health and safety requirements.
    3.4 Mail items are transferred in line with operating schedules and health and safety practices.

    4.1 Mail items are checked according to protocol.
    4.2 Mail items are checked for compliance to quality standards.
    4.3 Internal sampling and testing of mail items are according to the profession`s standards.
    4.4 Irregularities are reported according to organisational policies and procedures. 

    UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Receive and verify external mail items for further preparation.
    2. Prepare mail items for further processing.
    3. Transfer mail items to specified internal locations/sections.
    4. Check mail items for adherence to quality standards.


    1.1 Mail items received are verified for correctness.
    1.2 Non-deliverable mail items are identified and appropriately dealt with.
    1.3 Different mail types are identified, described and appropriately dealt with.
    1.4 Required postal equipment is identified and utilised within health and safety practices.

    2.1 Mail items are categorised for further processing.
    2.2 Mail items are prepared according to priority.
    2.3 Required postal equipment is identified and utilised as per health and safety requirements.
    2.4 Mail items are prepared whilst adhering to housekeeping rules.

    3.1 Mail items are prepared according to priority.
    3.2 Sorting location is identified according to area selected for distribution.
    3.3 Required postal equipment is identified and utilised as per health and safety requirements.
    3.4 Mail items are transferred in line with operating schedules and health and safety practices.

    4.1 Mail items are checked according to protocol.
    4.2 Mail items are checked for compliance to quality standards.
    4.3 Internal sampling and testing of mail items are according to the profession`s standards.
    4.4 Irregularities are reported according to organisational policies and procedures. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    Check mail items for adherence to quality standards
  • Irregularities are reported according to organisational policies and procedures 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.