SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Deliver mail items 
SAQA US ID UNIT STANDARD TITLE
114482  Deliver mail items 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in, or planning entry into, the postal industry. A person credited with this unit standard will be able to deliver mail items to the correct destination and according to given categories and according to organisational policies, standard operating procedures and set standards. This unit standard will contribute to the full development of any learner within the postal industry by providing recognition, further mobility and transportability within the field. The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following knowledge, skills, attitude and/or equivalent are assumed for a learner embarking on the unit standard:
  • Communication and literacy, NQF level 2.
  • Mathematical literacy, NQF level 2.
  • Internal sorting of mail items (Postal Services Unit Standard).
  • Valid motorbike licence, where motorbike is used for delivery. 

  • UNIT STANDARD RANGE 
    This unit standard includes the receiving and preparing of letters, flats, fastmail, registered mail slips, packets and missorts/redirected items.

    Mail items can be delivered using the following method:
  • By foot
  • Bicycle
  • Motorbike n(proviso: valid motorbike licence)

    Mail can be delivered at the following destinations:
  • Home/street
  • Post box
  • Private bag.

    Irregularities may involve: Walk extension, customer complaints, bicycle or vehicle accidents, injuries.

    Quality checks include the checking of quality of letters, flats, fastmail, registered mail slips, packets. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and verify mail items to prepare for accurate delivery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items received are verified for correctness. 

    ASSESSMENT CRITERION 2 
    2. Violated mail items are identified according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Violated mail items are appropriately dealt with according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Misrouted mail items are identified according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 5 
    5. Misrouted mail items are appropriately dealt with according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 6 
    6. Relevant postal equipment is identified and utilised within health and safety standards. 

    SPECIFIC OUTCOME 2 
    Prepare mail items according to geographical distribution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are prepared according to organisation`s policies and procedures and in line with operating schedules. 

    ASSESSMENT CRITERION 2 
    2. Mail items are categorised according to geographical distribution. 

    ASSESSMENT CRITERION 3 
    3. Relevant postal equipment is identified according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Postal equipment is prepared according to health and safety procedures. 

    SPECIFIC OUTCOME 3 
    Deliver mail items according to geographical destination. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Delivery destinations are verified according to mail items. 

    ASSESSMENT CRITERION 2 
    2. Relevant postal equipment is identified and prepared according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Postal equipment is utilised according to health and safety procedures. 

    ASSESSMENT CRITERION 4 
    4. Mail items are delivered in line with operating schedules. 

    ASSESSMENT CRITERION 5 
    5. Mail items are delivered in line with professional conduct protocol. 

    SPECIFIC OUTCOME 4 
    Report irregularities to appropriate party. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Parties for reporting irregularities to, are identified according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Parties for reporting irregularities to, are accessed according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Incidents are reported in line with health and safety protocol. 

    ASSESSMENT CRITERION 4 
    4. Accidents are reported according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 5 
    5. Professional conduct procedures related to the reporting of transgressions and irregularities are adhered to. 

    SPECIFIC OUTCOME 5 
    Check mail items received at depot. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are checked according to organisational quality standards. 

    ASSESSMENT CRITERION 2 
    2. Mail items not meeting requirements are removed and appropriately handled, according to organisational policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Internal sampling of mail items are performed according to quality standards. 

    ASSESSMENT CRITERION 4 
    4. Testing of mail items is performed according to quality standards. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:

    Names, functions, locations of physical things, process, concepts
  • Geographical knowledge of the delivery area
  • Postal equipment
  • Scanning equipment

    Procedures and techniques
  • Legislation, policies and procedures related to the purpose of this unit standard
  • Health and safety regulations

    Theory - rules, agreements and principles
  • Product knowledge
  • Process flow
  • Customer orientation
  • Scanning of parcels
  • Geographical knowledge related to the Postal Service 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems.

    Evident in Specific Outcomes:
  • Receive and verify mail items to prepare for accurate delivery.
  • Deliver mail items according to geographical destination.

    Evident in Assessment Criteria:
  • Violated mail items are appropriately dealt with according to organisation`s policies and procedures.
  • Misrouted mail items are appropriately dealt with according to organisation`s policies and procedures.
  • Relevant postal equipment is identified and prepared according to organisation`s policies and procedures. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Evident in Specific Outcomes:
  • Report irregularities to appropriate party.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Evident in all Specific Outcomes.

    Evident in all Assessment Criteria. 

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Evident in Specific Outcomes:
  • Report irregularities to appropriate party.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in Specific Outcomes:
  • Report irregularities to appropriate party.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Evident in Specific Outcomes:
  • Receive and verify mail items to prepare for accurate delivery.
  • Prepare mail items according to geographical distribution.

    Evident in Assessment Criteria:
  • Relevant postal equipment is identified and utilised within health and safety standards.
  • Relevant postal equipment is identified according to organisation`s policies and procedures.
  • Postal equipment is prepared according to health and safety procedures. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems.

    Evident in Specific Outcomes:
  • Receive and verify mail items to prepare for accurate delivery.
  • Report irregularities to appropriate party.
  • Check mail items received at depot.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.