SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Record mail information 
SAQA US ID UNIT STANDARD TITLE
114492  Record mail information 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in, or planning entry into, the postal industry. A person credited with this unit standard will be able to Record mail information related to the sorting and delivery of postal articles on relevant documents or systems and according to organisational policies, standard operating procedures and set standards. This unit standard will contribute to the full development of any learner within the postal industry by providing recognition, further mobility and transportability within the field. The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following knowledge, skills, attitude and/or equivalent are assumed for a learner embarking on the unit standard:
  • Communication and literacy, NQF level 2
  • Mathematical literacy, NQF level 2 

  • UNIT STANDARD RANGE 
    This unit standard includes the recording of information on the following systems/documents:
  • Tick sheets, logbooks, process control books, computerised systems (e.g. Mail centre information system, depot information system). 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Select documents and/or systems for mail reporting. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Documents/systems related to mail sorting are identified for various purposes. 

    ASSESSMENT CRITERION 2 
    2. An appropriate document/system is selected for a particular capturing tasks. 

    ASSESSMENT CRITERION 3 
    3. Document/system is obtained from relevant source according to organisation`s procedures. 

    ASSESSMENT CRITERION 4 
    4. Integrity of obtained document/system is checked according to quality standards. 

    SPECIFIC OUTCOME 2 
    Document the volumes of postal articles processed for recording purposes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Volumes of postal articles processed are recorded ethically and according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Information recorded is correct and accurate according to quality standards. 

    ASSESSMENT CRITERION 3 
    3. Information recorded is complete according to organisation`s policies and procedures and quality standards. 

    ASSESSMENT CRITERION 4 
    4. Captured data is checked for accuracy and completeness. 

    SPECIFIC OUTCOME 3 
    Record mail irregularities according to organisation`s protocol. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Organisation`s protocol with regard to documenting irregularities is determined, to guide behaviour. 

    ASSESSMENT CRITERION 2 
    2. Irregularities are identified and acted on according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Mail violations are recorded ethically and according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Missorts/redirected postal articles are recorded according to organisation`s policies and procedures. 

    SPECIFIC OUTCOME 4 
    Forward recorded information to the relevant section/department. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Relevant department is identified for dispatch of recorded information. 

    ASSESSMENT CRITERION 2 
    2. Information is forwarded to appropriate section/department according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Receipt of documentation is verified according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Copies and proof of dispatch of information is filed physically or electronically. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Organisational policies and procedures related to the purpose of this unit standard. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems.

    Evident in Specific Outcomes:
  • Select documents and/or systems for mail reporting.
  • Document the volumes of postal articles processed for recording purposes.
  • Forward recorded information to the relevant section/department.

    Evident in Assessment Criteria:
  • Integrity of obtained document/system is checked according to quality standards.
  • Captured data is checked for accuracy and completeness.
  • Receipt of documentation is verified according to organisation`s policies and procedures. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Evident in Specific Outcome:
  • Forward recorded information to the relevant section/department.

    Evident in Assessment Criteria:
  • Information is forwarded to appropriate section/department according to organisation`s policies and procedures. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Evident in all Specific Outcomes.

    Evident in all Assessment Criteria. 

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Evident in all Specific Outcomes.

    Evident in all Assessment Criteria. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in Specific Outcome:
  • Forward recorded information to the relevant section/department.

    Evident in Assessment Criteria:
  • Information is forwarded to appropriate section/department according to organisation`s policies and procedures. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Evident in Specific Outcomes:
  • Select documents and/or systems for mail reporting.
  • Forward recorded information to the relevant section/department.

    Evident in Assessment Criteria:
  • Documents/systems related to mail sorting are identified for various purposes.
  • An appropriate document/system is selected for a particular capturing tasks.
  • Copies and proof of dispatch of information is filed physically or electronically. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems.

    Evident in Specific Outcome:
  • Forward recorded information to the relevant section/department.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.