SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process mail parcels 
SAQA US ID UNIT STANDARD TITLE
114501  Process mail parcels 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in, or planning entry into, the postal industry. A person credited with this unit standard will be able to process parcels according to given categories and according to organisational policies, standard operating procedures and set standards.

This unit standard will contribute to the full development of any learner within the postal industry by providing recognition, further mobility and transportability within the field.

The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following knowledge, skills, attitude and/or equivalent are assumed for a learner embarking on the unit standard:
  • Communication and literacy, NQF level 2
  • Mathematical literacy, NQF level 2
  • Internal sorting of mails items (previous Unit Standard) 

  • UNIT STANDARD RANGE 
    This unit standard includes the processing of parcels, missorts/redirected parcels by using sorting presses, bags, trolleys, roll containers, mini containers. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and verify parcels for further preparation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Parcels received are verified for correctness. 

    ASSESSMENT CRITERION 2 
    2. Non-deliverable parcels are identified and appropriately dealt with, according to organisational policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Violated parcels are identified and dealt with appropriately, and according to organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Relevant postal equipment is identified and utilised within health and safety standards. 

    ASSESSMENT CRITERION 5 
    5. Parcels are received and verified ethically and professionally according to organisational policies and procedures. 

    SPECIFIC OUTCOME 2 
    Prepare parcels for processing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Parcels are prepared according to priority. 

    ASSESSMENT CRITERION 2 
    2. Relevant postal equipment is identified according to organisational policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Postal equipment is utilised within health and safety standards. 

    ASSESSMENT CRITERION 4 
    4. Parcels are prepared in accordance with operating schedules. 

    SPECIFIC OUTCOME 3 
    Process parcels for delivery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Parcels are sorted according to correct distribution destinations. 

    ASSESSMENT CRITERION 2 
    2. Parcels are processed according operating schedules. 

    ASSESSMENT CRITERION 3 
    3. Relevant postal equipment is identified according to organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Relevant postal equipment is utilised within health and safety standards. 

    ASSESSMENT CRITERION 5 
    5. Non-deliverable parcels are identified in accordance organisational procedures and policies. 

    ASSESSMENT CRITERION 6 
    6. Non-deliverable parcels are transferred to the relevant processing location.. 

    ASSESSMENT CRITERION 7 
    7. Violated parcels are identified and dealt with appropriately, according to organisational policies and procedures. 

    SPECIFIC OUTCOME 4 
    Check parcels for adherence to quality standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Parcels are checked according to organisation policies and procedures and operating schedules. 

    ASSESSMENT CRITERION 2 
    2. Parcels are checked according to quality standards. 

    ASSESSMENT CRITERION 3 
    3. Irregularities are reported according to organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Parcels are checked according to health and safety standards. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
    1. Names, functions, locations of physical things, process, concepts
  • Postal equipment
  • Scanning equipment

    2. Procedures and techniques
  • Organisational policies and procedures related to the purpose of this unit standard
  • Track and trace procedures
  • Health and safety regulations

    3. Theory - rules, agreements and principles
  • Professional conduct procedures
  • Product knowledge
  • Process flow
  • Customer orientation
  • Scanning of parcels
  • Distribution matrix related to internal sorting
  • Distribution network related to the Postal Service
  • Counting and weighing of parcels 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems

    Evident in specific outcome

    Receive and verify parcels for further preparation

    Evident in assessment criteria

  • Non-deliverable parcels are identified and appropriately dealt with, according to organisational policies and procedures
  • Violated parcels are identified and dealt with appropriately, and according to organisational policies and procedures
  • Relevant postal equipment is identified and utilised within health and safety standards
  • Parcels are received and verified ethically and professionally according to organisational policies and procedures 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    Evident in specific outcome
    Process parcels for delivery

    Evident in assessment criteria
  • Non-deliverable parcels are transferred to the relevant processing location 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    Evident in all specific outcomes

    Evident in all assessment criteria 

    UNIT STANDARD CCFO COLLECTING 
    Manage information

    Evident in specific outcome
    Receive and verify parcels for further preparation

    Evident in assessment criteria
  • Non-deliverable parcels are identified and appropriately dealt with, according to organisational policies and procedures
  • Violated parcels are identified and dealt with appropriately, and according to organisational policies and procedures
  • Relevant postal equipment is identified and utilised within health and safety standards
  • Parcels are received and verified ethically and professionally according to organisational policies and procedures 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    Evident in specific outcome
    Process parcels for delivery

    Evident in assessment criteria
  • Non-deliverable parcels are transferred to the relevant processing location 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    Evident in specific outcomes
  • Receive and verify parcels for further preparation
  • Prepare parcels for processing
  • Process parcels for delivery

    Evident in assessment criteria
  • Parcels are received and verified ethically and professionally according to organisational policies and procedures
  • Postal equipment is utilised within health and safety standards
  • Relevant postal equipment is identified according to organisational policies and procedures 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Understand Contextual world-systems

    Evident in specific outcomes
  • Receive and verify parcels for further preparation
  • Check parcels for adherence to quality standards

    Evident in all assessment criteria 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.