SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process mail items 
SAQA US ID UNIT STANDARD TITLE
114504  Process mail items 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in, or planning entry into, the postal industry. A person credited with this unit standard will be able to sort a variety of mail items manually into given categories and according to organisational policies, standard operating procedures and set standards.

The unit standard will contribute to the full development of any learner within the Postal Service by providing recognition, further mobility and transportability within the field.

The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following knowledge, skills, attitude and/or equivalent are assumed for a learner embarking on the unit standard:
  • Communication, NQF level 2
  • Mathematical literacy, NQF level 2 

  • UNIT STANDARD RANGE 
    This unit standard includes the sorting of letters, flats, fast mail, registered mail, packets and missorts/redirected items by using sorting presses, trays, bags, trolleys, sorting tables, roll containers, mini containers, coding machines. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and verify internal mail items for further processing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items received are verified for correctness. 

    ASSESSMENT CRITERION 2 
    2. Mail items received are dealt with according to professional conduct procedures. 

    ASSESSMENT CRITERION 3 
    3. Non-deliverable mail items are identified and appropriately dealt with, according to organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Different mail types are identified, described and appropriately dealt with according to organisational policies and procedures. 

    ASSESSMENT CRITERION 5 
    5. Relevant postal equipment is identified and utilised within health and safety standards. 

    SPECIFIC OUTCOME 2 
    Sort mail items for processing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Sorting destinations are selected for distribution, which are correct and in line with organisational policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Deliverable items are identified in accordance organisational procedures and policies. 

    ASSESSMENT CRITERION 3 
    3. Non-deliverable items are transferred to the relevant processing location. 

    ASSESSMENT CRITERION 4 
    4. Mail is received in a way compliant with Professional conduct procedures. 

    ASSESSMENT CRITERION 5 
    5. Relevant postal equipment is identified and utilised within health and safety standards. 

    SPECIFIC OUTCOME 3 
    Capture postal codes in line with set standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Postal codes are captured in line with the distribution network. 

    ASSESSMENT CRITERION 2 
    2. Postal codes are captured in volumes (number of postal codes) according to professional standards and operations schedules. 

    ASSESSMENT CRITERION 3 
    3. Relevant computer equipment is identified and utilised according to organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Postal codes are captured are checked at random. 

    SPECIFIC OUTCOME 4 
    Assure quality of mail items for adherence to quality standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are checked according to quality standards. 

    ASSESSMENT CRITERION 2 
    2. Internal mail items are sampled according to quality standards. 

    ASSESSMENT CRITERION 3 
    3. Internal mail items are tested according to quality standards. 

    ASSESSMENT CRITERION 4 
    4. Mail is checked according to professional conduct procedures and health and safety standards. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:

    Names, functions, locations of physical things, process, concepts:
  • Postal equipment
  • Scanning equipment

    Procedures and techniques
  • Organisational policies and procedures related to the purpose of this unit standard
  • Health and safety regulations

    Theory - rules, agreements and principles
  • Product knowledge
  • Process flow
  • Customer orientation
  • Scanning of mail items
  • Distribution matrix related to internal sorting
  • Distribution network related to the Postal Service
  • Counting and weighing of mail items 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems.

    Evident in Specific Outcome:
  • Receive and verify internal mail items for further processing.

    Evident in Assessment Criteria:
  • Mail items received are dealt with according to professional conduct procedures.
  • Non-deliverable mail items are identified and appropriately dealt with, according to organisational policies and procedures.
  • Different mail types are identified, described and appropriately dealt with according to organisational policies and procedures.
  • Relevant postal equipment is identified and utilised within health and safety standards. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Evident in Specific Outcome:
  • Sort mail items for processing.

    Evident in Assessment Criteria:
  • Mail is received in a way compliant with Professional conduct procedures. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Evident in Specific Outcome:
  • Assure quality of mail items for adherence to quality standards.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Evident in all Specific Outcomes.

    Evident in all Assessment Criteria. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in Specific Outcome:
  • Receive and verify internal mail items for further processing.

    Evident in Assessment Criteria:
  • Different mail types are identified, described and appropriately dealt with according to organisational policies and procedures. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Evident in Specific Outcome:
  • Sort mail items for processing.

    Evident in Assessment Criteria:
  • Relevant postal equipment is identified and utilised within health and safety standards. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems.

    Evident in Specific Outcome:
  • Receive and verify internal mail items for further processing.

    Evident in all Assessment Criteria. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.