SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Perform general heritage administrative tasks 
SAQA US ID UNIT STANDARD TITLE
114524  Perform general heritage administrative tasks 
ORIGINATOR
SGB Heritage Management Studies 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 02 - Culture and Arts Cultural Studies 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner achieving this unit standard will be equipped with the skills and knowledge required for the management of information and office procedures necessary for effective administration within a heritage based institution or organisation. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
No prior learning is assumed. However the learner will need to have achieved competency in Language and Communication: one language at NQF Level 2 and another language at NQF Level 3. 

UNIT STANDARD RANGE 
Administrative procedures may include:
  • Opening and distributing external and internal mail
  • Telephone etiquette
  • Taking messages
  • Photocopying documents
  • Filing
  • Faxing documents
  • Sending or receiving material
  • Office management
  • Safety and security

    Office equipment may include:
  • Telecommunications equipment
  • Answering machine
  • Fax machine
  • Photocopier
  • Computer
  • Modem
  • Calculator
  • Safety equipment

    Software programmes may include:
  • Word processing
  • Spreadsheet

    Appropriate personnel may include:
  • Supervisor
  • Office Manager
  • Management
  • Technical staff

    Information received from colleagues and/or customers may be received via any of the following:
  • Telephones
  • Written communications - letters, memos, faxed communications, emails
  • Computer work station terminal - via internet

    Follow-up action may include the provision of further information or service. Forms may include:
  • Time sheets
  • Personnel sheets - leave forms, overtime sheets
  • Banking procedures
  • Petty cash forms
  • Financial reconciliation forms

    Services may include:
  • Front of house procedures
  • Safety and security procedures 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Perform administrative duties in a heritage based institution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Required administrative procedures and processes are identified and performed accurately. 

    ASSESSMENT CRITERION 2 
    A schedule of activities is accurately compiled. 

    ASSESSMENT CRITERION 3 
    Office equipment is selected and used appropriate to the task specified. 

    ASSESSMENT CRITERION 4 
    Office equipment is used in accordance with operators instructions and the requirements of the organisation. 

    ASSESSMENT CRITERION 5 
    Office supplies are ethically and securely handled. 

    SPECIFIC OUTCOME 2 
    Gather and process heritage information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information needs are determined and the required sources are identified for further action. 

    ASSESSMENT CRITERION 2 
    Information sourced or received is processed in a prompt and courteous manner. 

    ASSESSMENT CRITERION 3 
    Information is prepared in a format suitable for analysis and dissemination. 

    ASSESSMENT CRITERION 4 
    Information is disseminated to appropriate personnel. 

    ASSESSMENT CRITERION 5 
    Follow-up information processing action is referred to appropriate personnel. 

    SPECIFIC OUTCOME 3 
    Produce and/or complete documents/forms for heritage administration. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Correspondence and reports are drafted as required by the organisation. 

    ASSESSMENT CRITERION 2 
    Documents are produced which include all relevant information and excludes the superfluous. 

    ASSESSMENT CRITERION 3 
    Forms are accurately completed and processed in accordance with the organisation`s policies and procedures. 

    ASSESSMENT CRITERION 4 
    Documents are appropriately disseminated. 

    SPECIFIC OUTCOME 4 
    Operate computers for heritage administration. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Computer/s and relevant software are operated in accordance with specified procedures. 

    ASSESSMENT CRITERION 2 
    Information is entered into files or retrieved, edited, saved and or printed when required. 

    ASSESSMENT CRITERION 3 
    Information technology peripherals are used as required and to ensure overall efficiency and effectiveness. 

    ASSESSMENT CRITERION 4 
    Computerised documents are generated which are of required standard in terms of content and presentation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by a relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • Heritage Institution or organisation customer care (front of house operations)
  • Organisational management
  • General safety and security procedures
  • Effective communication techniques 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when compiling heritage administration documents. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when gathering administrative information. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves performing heritage administrative duties in general. 

    UNIT STANDARD CCFO COLLECTING 
    Evaluate information when producing heritage documents. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when producing heritage documents. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology when operating computers for heritage administration. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems performing heritage administration in general. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48812   Further Education and Training Certificate: Heritage Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.