SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Welcome clients and establish service to be rendered 
SAQA US ID UNIT STANDARD TITLE
114813  Welcome clients and establish service to be rendered 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard will be able to welcome and receive clients and to establish the client's needs in a professional manner. This will enhance the quality of the service or product provided to the client.

The qualifying learner is capable of:
  • Receiving clients and establishing a relaxed relationship while caring for client's needs.
  • Preparing clients for the service to be rendered.
  • Receiving and dealing with appointments.
  • Consulting with clients in a professional manner whilst analysing the treatment area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence against unit standards in mathematical, computer, numerical and communication studies at NQF Level 1 or equivalent. 

    UNIT STANDARD RANGE 
  • A client record card includes client's personal details, contact details, lifestyle, medical information in accordance with organisational requirements
  • Professional ethics and conduct is applied at all times 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive clients and establish a professional relationship while caring for client's needs. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A professional appearance is projected at all times in accordance with organisational requirements. 

    ASSESSMENT CRITERION 2 
    Clients are acknowledged and greeted in a polite and friendly manner as per organisational requirements. 

    ASSESSMENT CRITERION 3 
    Introductions are made to the client following organisational procedures. 

    ASSESSMENT CRITERION 4 
    The client's requirements are verified using questioning techniques. 

    SPECIFIC OUTCOME 2 
    Prepare clients for the service to be rendered. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The client is assisted to remove appropriate clothing where required. 

    ASSESSMENT CRITERION 2 
    Jewellery, parcels and packages are recorded and safely stored away if required. 

    ASSESSMENT CRITERION 3 
    Client is made comfortable in accordance with instructions. 

    SPECIFIC OUTCOME 3 
    Receive and deal with appointments/telephonically. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The professional manner is used to answering telephones in the organisation name is stated. 

    ASSESSMENT CRITERION 2 
    If information is sought, the client's enquiry is responded to according to organisational procedures. 

    ASSESSMENT CRITERION 3 
    Estimated time required for each service is conveyed to the client verbally. 

    ASSESSMENT CRITERION 4 
    The correct procedure for completing the appointment book is demonstrated according to organisational requirements. 

    SPECIFIC OUTCOME 4 
    Consult with clients in a professional manner whilst identifying the service required areas. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Client consultation is conducted in a professional manner. 

    ASSESSMENT CRITERION 2 
    The specific requirements are established through questioning. 

    ASSESSMENT CRITERION 3 
    The client's hair is examined physically and/or visually. 

    ASSESSMENT CRITERION 4 
    Where applicable suggestions are made to client regarding their requirements. 

    ASSESSMENT CRITERION 5 
    Information is recorded per organisation requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A understanding of correct procedures to receive clients and to maintain successful client relationships
  • A understanding of completing an appointment book correctly ensuring smooth operations
  • Basic understanding of the need for a Client Record Card, and of the information it should contain
  • A broad understanding of verbal communication skills
  • A broad understanding of the way in which the reception should be concluded
  • A comprehensive understanding of the principles, methods and techniques of telephonic operating procedures
  • A general understanding of the sources of telephone numbers
  • A comprehensive understanding of the organisational policies and procedures for record keeping 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
  • Collect, analyse, organise and critically evaluate information in order to establish the area to be treated and to record the information 

  • UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively in order to be of service to the client 

  • UNIT STANDARD CCFO SCIENCE 
  • Use science and technology effectively and critically in order to analyse, record information and make recommendations 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64652   National Certificate: Hairdressing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2009-04-08  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.