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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Operate in a professional manner utilising trouble shooting techniques while applying creative thinking processes 
SAQA US ID UNIT STANDARD TITLE
115835  Operate in a professional manner utilising trouble shooting techniques while applying creative thinking processes 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
People credited with this unit standard are able to behave in a professional manner and discuss the significance of a professional approach for business advisors. They will also be able to use thinking processes that show a creative streak. The learner will also be in a position to use trouble-shooting techniques when dealing with clients in a business advising capacity.

The qualifying learner is capable of:
  • Describing professionalism for business advisors
  • Explaining and applying creative thinking to business advising practices
  • Identifying and utilising trouble-shooting techniques 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in:
  • Computer Literacy at NQF Level 3
  • Mathematical Literacy at NQF Level 4
  • Accountancy and Communications at NQF level 4 or its equivalent 
    		•

    UNIT STANDARD RANGE 
  • Creative thinking methods will include brainstorming, generating alternatives, challenging assumptions, testing theories, seeking input from others and reversal techniques.
  • Professional relationships will include owners, managers, consultant, employees, staff and suppliers.
  • Codes of practice will include recognised codes of practice, organisational policies, standard operating procedures, ethical behavior, accepted norms and current legislation governing workplace behaviors. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe professionalism, for business advisers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The criteria for professionalism are identified and illustrated according to set guidelines. 

    ASSESSMENT CRITERION 2 
    The ethics governing professional behaviour are illustrated according to common business practise. 

    ASSESSMENT CRITERION 3 
    Codes of practice are described and implemented for business advisers. 

    ASSESSMENT CRITERION 4 
    Relationships between business advisers are described and illustrated in a professional manner. 

    ASSESSMENT CRITERION 5 
    The implications of professional behaviour for business advisers are interpreted for SMME requirements. 

    SPECIFIC OUTCOME 2 
    Explain and apply creative thinking to business advising practices. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Creative thinking, concepts are identified in line with purpose and set objectives. 

    ASSESSMENT CRITERION 2 
    Creative thinking concepts are interpreted and the implications described for SMME's. 

    ASSESSMENT CRITERION 3 
    Effects, which stimulate or frustrate creative thinking are identified and described in terms of business practice. 

    ASSESSMENT CRITERION 4 
    Processes for stimulating creative thinking are identified and implemented to ensure success in the business. 

    SPECIFIC OUTCOME 3 
    Identify and utilise trouble-shooting techniques. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Trouble-shooting principles and techniques are explained according to SMME special requirements. 

    ASSESSMENT CRITERION 2 
    Conditions are assessed to use trouble-shooting techniques. 

    ASSESSMENT CRITERION 3 
    Problems are identified to determine trouble-shooting requirements. 

    ASSESSMENT CRITERION 4 
    Special trouble shooting-techniques are selected according to SMME and circumstance requirements. 

    ASSESSMENT CRITERION 5 
    A trouble-shooting plan is developed that would address the root cause of the problem. 

    ASSESSMENT CRITERION 6 
    The trouble-shooting plan is implemented according to the developed plan. 

    ASSESSMENT CRITERION 7 
    Implemented trouble-shooting solutions are monitored, reviewed and modified to ensure effectiveness. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Problem solving principles methods and techniques.
  • Types of codes of practice affecting SMME's and business advisors.
  • Creative thinking techniques and their application.
  • Planning principles and practices and their application.
  • Trouble shooting principles, methods and practices. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems inherent to all the specific outcomes of this unit standard. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in deriving creative solutions and their implementation in the SMME. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities in terms of actions required and the thinking that has to be done and the activities that have to be organised. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to be able to act professionally, think creatively and to solve problems by using trouble-shooting techniques. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in the process of applying creative thinking and trouble-shooting principles. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems by understanding the impact professionalism, creative thinking and trouble-shooting has on others in the process. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts in that people see things in different ways and have different values. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48886   National Certificate: Business Advising  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2010-11-11  Was SERVICES until Last Date for Achievement 
    Fundamental  63769   National Certificate: Business Analysis Support Practice  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  58395   National Certificate: Project Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  59589   National Diploma: Music  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Elective  63689   Bachelor of Arts: Geographical Information Science  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30   


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Afrika Tikkun NCC 
    2. ASMO INSTITUTE OF BUSINESS AN 
    3. Clean Heat Academy 
    4. Epitome Villa (Pty)Ltd 
    5. FACULTY TRAINING INSTITUTE PTY LTD 
    6. Finweb Business Consultancy 
    7. Foster-Melliar (Pty) Ltd 
    8. HAVOHEJ CONSULTANCY 
    9. HILLCROSS BUSINESS SCHOOL (PTY 
    10. Jeppe College of Commerce and 
    11. MBOWA COLLEGE PTY LTD 
    12. Metanoia Ratings PTY LTD 
    13. OPELONG BUSINESS INSTITUTE (PT 
    14. Sisekelo Sustainability Institute 
    15. SUPREME ICT CONSULTANTS 
    16. Terry Computer Services cc 
    17. TSP COLLEGE 
    18. VUTHLARI MARKETING CONSULTING 
    19. YITRO INNOVATIONS 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.