SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop quality plans and ensure overall quality of products or services in a small business or business unit 
SAQA US ID UNIT STANDARD TITLE
116778  Develop quality plans and ensure overall quality of products or services in a small business or business unit 
ORIGINATOR
SGB Manufacturing and Assembly Processes 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Engineering and Related Design 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
In order to run a sustainable business, a technically qualified learner will ensure that the products or services are consistent, meet customer expectations and conform to any quality standards required for that product or service. In order to do this effectively, a qualifying learner will be able to:
  • Convert general and specific requirements into specifications
  • Develop processes and procedures to ensure that the product or service conforms to the specifications
  • Evaluate and adapt the specifications.

    In doing this, a learner will also know and understand:
  • Concepts, issues and conventions relating to quality standards and specifications
  • Procedures and techniques to develop specifications
  • Approaches to developing a quality system.

    Learners can be assessed against this unit standard in any of the following contexts:
  • A small or micro business
  • A semi-autonomous business unit within a larger organisation.

    The skill, the knowledge and the values reflected in this unit standard form part of the exit level outcomes required for the National Certificate in Master Craftsmanship NQF Level 5. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credits for this unit standard assume that learners have an NQF Level 4 qualification, as well as experience, in a trade or technical occupation. It is also assumed that learners are working towards their qualification as part of a learning programme which integrates all the required unit standards.

    Learning time will increase if learners do not have:
  • A relevant NQF Level 4 qualification
  • Experience in a relevant field.

    Learning time will be decreased if they have experience in this field because:
  • Their learning programmes will be adjusted to build on what they already know
  • They can apply to have that prior learning recognised.

    Specifically, learners are assumed to be competent in the following:
  • Principles of quality systems at NQF Level 4
  • Technical processes at NQF Level 4
  • Computer literacy in software for word processing, data storage and manipulation, drawing. 

  • UNIT STANDARD RANGE 
    The ranges as indicated under the specific outcomes determine the scope and level of this unit standard. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse the specifications and the specific site, product or service requirements and develop a quality plan. 
    OUTCOME RANGE 
  • Components and materials include production requirements, maintenance spares, cleaning materials, materials with a designated shelf-life, consumables.
  • Services include maintenance, repairs, installation, sales, commission and design.
  • Includes technical processes, e.g. manufacturing, designing, assembling. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Quality plan is appropriate for the process or service. 

    ASSESSMENT CRITERION 2 
    Quality plan is effective, comprehensive and correct. 

    ASSESSMENT CRITERION 3 
    Evidence of process analysis of product or service is valid, fair, accurate and adequate. 

    ASSESSMENT CRITERION 4 
    All check points and measurement methods are developed. 

    SPECIFIC OUTCOME 2 
    Measure and analyse product aspects against specifications and drawings. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Measurement methods are shown and described. 

    ASSESSMENT CRITERION 2 
    Specifications and drawings are correctly interpreted. 

    ASSESSMENT CRITERION 3 
    Data is measured and captured accurately according to procedure and communicated to the relevant people. 

    ASSESSMENT CRITERION 4 
    Data is correctly analysed and results are properly identified. 

    SPECIFIC OUTCOME 3 
    Inspect and test final product or service for conformance to standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate test methods are demonstrated according to required standards. 

    ASSESSMENT CRITERION 2 
    Customer requirements are met, captured and reported. 

    ASSESSMENT CRITERION 3 
    An acceptable balance between quality and quantity is demonstrated. 

    SPECIFIC OUTCOME 4 
    Manage non-conformance of components. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Explain the consequences of poor analysis and planning. 

    ASSESSMENT CRITERION 2 
    Appropriate corrective actions are taken; continuous improvement is demonstrated. 

    ASSESSMENT CRITERION 3 
    Reports are completed according to procedure and communicated to the relevant people. 

    ASSESSMENT CRITERION 4 
    Quality plan is successfully implemented. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body, which has jurisdiction over this field of learning. The assessor will be accredited and have a Diploma in Master Craftsmanship at NQF Level 5 or an equivalent NQF Level 5 qualification and experience in the running of a small or medium business or autonomous business unit within a larger organisation. Since it is unlikely that there will be sufficient qualified people in the early stages of the life of this qualification, ETQAs should be allowed to make interim arrangements such as:
    1. Assessor panels
    2. People experienced in the field but without formal qualifications, e.g. current or retired owners of successful businesses or respected managers in organisations.

    Learners can be assessed in the language of their choice although if they have to report incidents or conditions to someone else, they will be assessed on their ability to report in the language commonly used in the working environment.

    They will be assessed in a workplace but can submit documents, projects, test results and assignments that were not produced in the workplace.

    They can be assessed against this unit standard to obtain credits or as part of an integrated assessment for a qualification. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The activities in this unit standard require an extensive practical experience integrated with a thorough knowledge and understanding of theory and the options related to the technical field and to general principles of organising work. It is assumed that the learners being assessed will have participated in formal structured learning processes to acquire the relevant knowledge. What follows are broad guidelines to the kind of content of such structured learning processes.

    1. Names and functions of:
  • Products or services

    2. Purpose of:
  • Products or services

    3. Attributes, descriptions, characteristic and properties:
  • Products or services

    4. Sensory cues:
  • Smell
  • Taste
  • Appearance

    5. Processes and events:
  • Quality control

    6. Causes and effects, implications of:
  • Non-conforming products or services

    7. Procedures and techniques:
  • Quality control
  • Product or service improvement
  • Measurement techniques

    8. Regulations, legislation, agreements, policies, standards:
  • Quality standards

    9. Theory, rules, principles, laws:
  • Quality control
  • Measuring and testing

    10. Relationships, systems:
  • Demand and quality
  • Competition 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made:
  • With respect to data analysis, continuous improvement solutions and technical reporting. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information:
  • Regarding product or service. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate with technical staff effectively using visual, mathematics and/or language skills in the modes of oral and/or written persuasion:
  • Regarding controlling the quality within technical process. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems:
  • Competition
  • Purpose of quality control 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information

    How credits were determined:

    Activity & hours:
  • Classroom learning: 40 hours
  • On-the-job learning: 30 hours
  • Self directed learning: 20 hours (Assignments, projects)
  • Coaching required: 5 hours (One-to-one passing on of tips and expert practice)
  • Other: 5 hours (Preparation of portfolios)
    Total: 100 hours
    Credits: 10 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  60070   National Certificate: Inspection and Assessment (Non-Metallics)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MERSETA 
    Core  49061   National Certificate: Master Craftsmanship (Electrical)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Core  57122   National Certificate: Printing and Manufacture of Packaging  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Core  60549   National Diploma: Aeronautical Information Management Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  57607   National Certificate: 3D Animation and Visual Effects  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  58348   National Certificate: Perishable Produce Export Technology  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  AgriSETA 
    Elective  58977   National Certificate: Publishing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. NEMISA 
    2. South African Film Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.