SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop and implement sustainable processes and procedures 
SAQA US ID UNIT STANDARD TITLE
116781  Develop and implement sustainable processes and procedures 
ORIGINATOR
SGB Manufacturing and Assembly Processes 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Engineering and Related Design 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
In order to run a sustainable business service (technical services or manufacturing processes), qualifying learners will have to ensure that the technical or manufacturing processes are consistent, functional, effective, efficient and sustainable. To achieve this, they will have to develop and capture descriptions of activities and standards. These will typically comprise such elements as policies, procedures, work instructions and standard operating procedures. These are particularly important where safety, health and environmental impacts are possible.

In order to do this effectively, qualifying learners will be able to:
  • Research and develop documentation to govern all aspects of service or manufacturing processes
  • Monitor and evaluate the effectiveness of the policies, procedures and guidelines contain in the relevant documents.

    In doing this, the learner will also know and understand:
  • Concepts, principles and issues relating to technical and regulatory requirements
  • Approaches to achieving efficiency and effectiveness
  • Approaches to implementing and maintaining the consistency such processes and procedures.

    Learners can be assessed against this unit standard in any of the following contexts:
  • A small or micro business
  • A semi-autonomous business unit within a larger organisation.

    Learners operating in the context of a larger organisation may not require the skills and knowledge in this unit standard for their day-to-day activities. The skills and knowledge required in this unit standard are, however, important in the contribution they make to the larger organisation's viability and sustainability.

    The skills, the knowledge and the values reflected in this unit standard form part of the exit level outcomes required for the National Diploma in Master Craftsmanship NQF Level 5. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credits for this unit standard assume that learners have an NQF Level 5 certificate qualification in a technical occupation or a Certificate in Master Craftsmanship at NQF level 5. It is also assumed that learners are working towards their qualification as part of a learning programme which integrates all the required unit standards.

    Learning time will increase if learners do not have:
  • A relevant NQF Level 5 certificate qualification
  • Experience in a relevant field.

    Learning time will be decreased if they have experience in this field because:
  • Their learning programmes will be adjusted to build on what they already know
  • They can apply to have that prior learning recognised 

  • UNIT STANDARD RANGE 
    Process includes manufacturing, maintenance installation and other technical services. For the owner of a small enterprise, the processes would encompass all aspects of the business. For the learner in a larger organisation, the processes would be restricted to changes as the result of changing circumstances.

    Additional ranges are reflected under the relevant item within the unit standard 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse systems, services or manufacturing processes and identify relevant activities that require procedures. 
    OUTCOME RANGE 
  • Systems include any sets of related rules which govern the performance of technical functions, eg health and safety systems, quality systems, management information systems
  • Services include any technical activity provided to support a client, or the clients assets
  • Manufacturing processes include any sequence of technical activities which result in the manufacture of articles, components or products 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All relevant systems, processes and activities are analysed, identified and described 

    ASSESSMENT CRITERION 2 
    Appropriate analytical and descriptive techniques are selected and used 

    ASSESSMENT CRITERION 3 
    Consequences of not identifying relevant processes or procedures is explained and discussed 

    SPECIFIC OUTCOME 2 
    Gather and analyse relevant technical data on the applicable systems, services or processes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Technical data is relevant and up to date 

    ASSESSMENT CRITERION 2 
    All systems and processes are accommodated 

    ASSESSMENT CRITERION 3 
    Appropriate data resources are investigated 

    ASSESSMENT CRITERION 4 
    Relevant data analysis techniques are selected and used 

    ASSESSMENT CRITERION 5 
    Analysis of data is effectively completed 

    ASSESSMENT CRITERION 6 
    Typical problem areas are identified 

    SPECIFIC OUTCOME 3 
    Develop cost effective processes and procedures to ensure sustainability and quality. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All processes and procedures are documented in the appropriate formats 

    ASSESSMENT CRITERION 2 
    Appropriate development techniques are selected and validly applied 

    ASSESSMENT CRITERION 3 
    Relevant development standards and quality are achieved 

    ASSESSMENT CRITERION 4 
    Sustainability criteria are identified and used in the development process 

    ASSESSMENT CRITERION 5 
    Relevant safety, health, environmental and quality aspects are included 

    ASSESSMENT CRITERION 6 
    Typical problem areas are countered 

    ASSESSMENT CRITERION 7 
    Consequences of ineffective delivery are described and discussed 

    SPECIFIC OUTCOME 4 
    Prepare worksite, implement and refine the processes and related procedures. 
    OUTCOME RANGE 
    Prepare worksite includes briefing and training personnel, making changes to layout, machinery and equipment, purchase of additional equipment, tools and consumables 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Implementation is properly planned and communicated 

    ASSESSMENT CRITERION 2 
    Personnel is briefed and trained 

    ASSESSMENT CRITERION 3 
    Implementation is piloted and evaluated 

    ASSESSMENT CRITERION 4 
    Problems areas are identified and processes and procedures refined accordingly 

    ASSESSMENT CRITERION 5 
    Documentation is updated 

    ASSESSMENT CRITERION 6 
    Consequences of poor implementation and inadequate refinement are described and discussed 

    SPECIFIC OUTCOME 5 
    Monitor and evaluate the implementation, compile all documentation and report results, improvements and issues. 
    OUTCOME RANGE 
    Report - for a small company this would simply be documenting and filing for future reference 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All relevant documentation is defined and completed 

    ASSESSMENT CRITERION 2 
    Documentation is communicated according to requirements 

    ASSESSMENT CRITERION 3 
    Consequences of incomplete documentation is discussed and explained 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body, which has jurisdiction over this field of learning. The assessor will be accredited and have a Degree in Master Craftsmanship at NQF Level 6 or an equivalent NQF Level 6 qualification with experience of running a small or medium business or autonomous business unit within a larger organisation. Since it is unlikely that there will be sufficient qualified people in the early stages of the life of this qualification, ETQAs should be allowed to make interim arrangements such as:
    1. Assessor panels
    2. People experienced in the field but without formal qualifications, eg current or retired owners of successful businesses or respected managers in organisations.

    Learners can be assessed in the language of their choice although if they have to report incidents or conditions to someone else, they will be assessed on their ability to report in the language commonly used in my working environment.

    They will be assessed in a workplace but can submit documents, projects, test results and assignments that were not produced in the workplace.

    They can be assessed against this unit standard to obtain credits or as part of an integrated assessment for a qualification. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The activities in this unit standard require an extensive practical experience integrated with a thorough knowledge and understanding of theory and the options related to the technical field and to general principles of organising work. It is assumed that the learners being assessed will have participated in formal structured learning processes to acquire the relevant knowledge. What follows are broad guidelines to the kind of content of such structured learning processes.

    1. Concepts, names & functions of:
  • Manufacturing concepts and systems
  • Quality management concepts and systems
  • Information management concepts and systems
  • Control concepts and systems

    2. Purpose of:
  • Manufacturing concepts and systems
  • Quality management concepts and systems
  • Information management concepts and systems
  • Control concepts and systems
  • Tools, equipment and components related to the manufacturing process or the technical service

    3. Attributes, descriptions, characteristics and properties:
    Various types of:
  • Manufacturing concepts and systems
  • Quality management concepts and systems
  • Information management concepts and systems
  • Control concepts and systems

    4. Processes and events:
  • Preparation and materials handling processes
  • Manufacturing, installation and maintenance processes
  • Incidents and accidents associated with the manufacturing, installation or maintenance process

    5. Causes and effects, implications of:
  • Deviations and non-conformance
  • Poor documentation of procedures and systems
  • Lack of documented processes and procedures
  • Lack of control

    6. Procedures and techniques:
  • Developing processes and procedures
  • Documentation and version control
  • Developing documentation
  • Implementation
  • Cost management and control

    7. Regulations, legislation, agreements, policies, standards:
  • Applicable safety, health and environmental regulations
  • Applicable manufacturing, installation or service quality management systems

    8. Theory: rules, principles, laws:
  • Sustainability
  • Quality assurance systems
  • Principles of documenting processes and procedures
  • Plain language usage

    9. Relationships, systems:
  • Sustainability, systems, documentation and control
  • Management systems and cost 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems
  • Related to the sustainability of technical and business-related processes 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others
  • Get buy in to new control systems
  • Impose the discipline of working within procedures and processes 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information
  • Related specifications, technical data and process parameters 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively
  • Communicate issues and the need for control systems and sustainability 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems
  • Understanding and working with sub-systems within a larger system 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information

    How credits were determined

    Activity - Hours - Notes
    Classroom learning - 40 Hours
    On-the-job learning - 42 Hours
    Self directed learning - 10 Hours - Assignments, projects
    Coaching required - 5 Hours - One-to-one passing on of tips and expert practice
    Other - 3 Hours - Preparation of portfolios
    Total - 100 Hours
    Credits - 10 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49059   National Diploma: Master Craftsmanship (Electrical)  Level 5  NQF Level 05  Reregistered  2023-06-30  EWSETA 
    Elective  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.