SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide support services to victims 
SAQA US ID UNIT STANDARD TITLE
117436  Provide support services to victims 
ORIGINATOR
SGB Criminology and Criminal Justice 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2004-12-02  2007-12-02  SAQA 1057/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The rationale of this unit standard is based on the importance to provide support services to victims of abuse, as a means of contributing to safety in society by breaking the cycle of victimisation. By identifying the range of services and resources available to the victim and realising the impact that the dynamics in the community has on service delivery, victim care and support can be effectively managed. Applying minimum standards to victim support delivery, are important factors when attaining the outcomes of this standard.

The unit standard will be useful for learners intending to pursue a career in the criminal justice system, education, social development and related fields who have to see to it that support services are provided to victims.

The purpose of this unit standard is to enable learners to:
  • Determine the scope of support and services that victims need
  • Analyse the range of services and resources that are available to victims
  • Evaluate the quality and accessibility of the range of services on a continuous basis 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Communication, and language competencies should be in place before an attempt is made to attain the outcomes of this unit standard. Learners should already be able to engage in sustained oral communication and evaluate spoken text; read, analyse and respond to a variety of text(s); write for a wide range of contexts. 

    UNIT STANDARD RANGE 
  • Victim is any person or group of people that are either directly or indirectly affected by any form of accident, abuse or criminal act
  • The dynamics of victimisation refer to aspects and factors relating to the victimisation event
  • Services refer to any form of support and services provided to victims by a service provider in government, a non-governmental agency or a community based organization
  • Resources include human, financial and infrastructural aspects that are available to victims for support
  • Accessibility includes the physical location, cost, level of specialisation, language used and cultural approach of care and support offered to the victim
  • Minimum standards are those basic requirements as laid down in the SA Constitution, Bill for Human Rights, the Victims' Charter and relevant policy documents such as Batho Pele, and UN and other treaties. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Determine the scope of support that victims need. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The types of victims are identified. 

    ASSESSMENT CRITERION 2 
    A needs analysis of the victim is conducted. 

    ASSESSMENT CRITERION 3 
    The dynamics of victimisation is determined. 

    ASSESSMENT CRITERION 4 
    Professional and ethical working relationships with all participants are maintained. 

    SPECIFIC OUTCOME 2 
    Assess the range of services and resources that are available to victims. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The different kinds of services that are available to victims are identified. 

    ASSESSMENT CRITERION 2 
    Information on the resources available to victims is gathered. 

    ASSESSMENT CRITERION 3 
    The available resources are assessed and analysed. 

    ASSESSMENT CRITERION 4 
    Professional and ethical working relationships with all participants are maintained. 

    SPECIFIC OUTCOME 3 
    Evaluate the quality and accessibility of the range of services on a continuous basis. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The community dynamics that impact on service delivery to victims, is determined. 

    ASSESSMENT CRITERION 2 
    Minimum standards in service delivery to victims, are applied. 

    ASSESSMENT CRITERION 3 
    The accessibility of service delivery to victims in the community, is examined. 

    ASSESSMENT CRITERION 4 
    Appropriate victim support services are recommended. 

    ASSESSMENT CRITERION 5 
    Professional and ethical working relationships with all participants are maintained. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of learner achievements take place at providers accredited by the Council on Higher Education (RSA, 1998b) for the provision of programs that result in the outcomes specified for the qualification. The CHE is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. Those assessing the outcomes of this unit standard should be qualified assessors, registered with the CHE for the assessment of the qualification. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Qualifying learners should understand and explain:
  • Key terminology relating to victimisation
  • Factors that give rise to victimisation and measures to reduce/ prevent victimisation
  • Types of crime and forms of victimisation
  • Principles and processes of support for victims
  • The criminal justice system and its processes
  • The framework of SA Constitution, Bill for Human Rights, the Victims' Charter and relevant policy documents such as Batho Pele, UN and other international treaties.
  • Minimum standards, dynamics and methods of service delivery to victims
  • Victim rights and needs 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by evaluating the quality and accessibility of services to victims. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others by obtaining information on the resources available to victims. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage activities responsibly and effectively by conducting a needs analysis in a specific geographical area. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by assessing the different kinds of services that are available to victims. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by recommending appropriate victim care and support services. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically by evaluating the quality and accessibility of available victim services. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by determining the individual and social dynamics of victimisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    Credits

    Activity Hours

    Classroom learning 40
    On-the-job learning 40
    Self-directed learning 35
    Coaching required 35
    Other
    Total 150
    Total credits 15 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49598   National Diploma: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.