SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Receive, consult and direct visitors in a reception area 
SAQA US ID UNIT STANDARD TITLE
14350  Receive, consult and direct visitors in a reception area 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Receiving visitors
  • Determining visitor requirements according to organisational procedures
  • Directing visitors according to organisational requirements 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in numeracy and literacy at NQF Level 1 or equivalent. 

    UNIT STANDARD RANGE 
  • Visitors will include external company employees, clients, general public, delivery / courier services, hawkers, family members, service providers and representatives.
  • Documents / deliveries will include faxes, e-mails, letters, memos, parcels, gifts, flowers etc.
  • Organisational procedures extend to security measures, and standards of professionalism. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive visitors in accordance with organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are acknowledged and greeted according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    2. A comfortable rapport with visitors is established. 

    ASSESSMENT CRITERION 3 
    3. A professional appearance is projected at all times. 

    ASSESSMENT CRITERION 4 
    4. Visitors requirements are verified as per organisational requirements. 

    SPECIFIC OUTCOME 2 
    Process visitor requirements according to organisational procedures 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitor is consulted in a professional manner. 

    ASSESSMENT CRITERION 2 
    2. Person's reasons for visiting are established. 

    ASSESSMENT CRITERION 3 
    3. If information is sought, the visitor's enquiry is attended to promptly. 

    ASSESSMENT CRITERION 4 
    4. Estimated time / waiting period is conveyed to the client. 

    ASSESSMENT CRITERION 5 
    5. Documents / deliveries are documented and dispatched as per organisational requirements. 

    SPECIFIC OUTCOME 3 
    Direct visitors according to organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are directed according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    2. The relevant party is notified of visitors arrival. 

    ASSESSMENT CRITERION 3 
    3. Visitors are given clear directions to the relevant area within the workplace. 

    ASSESSMENT CRITERION 4 
    4. Department and security procedures for visitors are adhered to. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards this standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Basic and appropriate language skills
  • Basic, effective and appropriate communication skills
  • Effective use of company security, telephone, intercoms, public address systems etc.
  • Cultural awareness for dealing with different types of visitors
  • Business etiquette
  • Security procedures 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in order to maintain the reception standards. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities to constantly maintain the reception service levels in line with organistional standards. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to ensure visitors are directed according to their requirements. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when receiving, consulting and directing visitors in order to maintain and enhance a positive image. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Understand the world as a set of related systems where the good reception service promotes the overall image of the organisation. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  23833   National Certificate: Business Administration Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.