SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Apply problem solving strategies

SAQA US ID	UNIT STANDARD TITLE
14927	Apply problem solving strategies
ORIGINATOR
SGB Information Systems and Technology
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences			Information Technology and Computer Sciences
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 4	NQF Level 04	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is intended:

to provide fundamental knowledge of the areas covered

for those working in, or entering the workplace in the area of Business and Organisational Communication

as additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:

Define and analyse the problem

Evaluate solutions

Implement the solution
The performance of all elements is to a standard that allows for further learning in this area.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit value of this unit is based on a person having prior knowledge and skills to:

Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)

Demonstrate competence to communicate in English (at least at NQF Level 3)

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Define and analyse the problem.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes

ASSESSMENT CRITERION 2

2. The definition ensures that facts are collected to meet the problem requirements

ASSESSMENT CRITERION 3

3. The analysis ensures that problem components are identified to determine possible courses of action

ASSESSMENT CRITERION 4

4. The analysis ensures that the problem is analysed for cross-cultural implications

SPECIFIC OUTCOME 2

Evaluate solutions.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques

ASSESSMENT CRITERION RANGE

Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.

ASSESSMENT CRITERION 2

2. The evaluation establishes criteria for evaluating solutions to match the type of problem

ASSESSMENT CRITERION RANGE

Duration; Causes; Effects

ASSESSMENT CRITERION 3

3. Possible solutions are evaluated against established criteria

ASSESSMENT CRITERION 4

4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements

ASSESSMENT CRITERION RANGE

Time; Budget; Resources; Legislative requirements

SPECIFIC OUTCOME 3

Implement the solution.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution

ASSESSMENT CRITERION RANGE

Duration; Implications; Effects

ASSESSMENT CRITERION 2

2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required

ASSESSMENT CRITERION RANGE

Practices; Systems; Procedures; Records

ASSESSMENT CRITERION 3

3. The implementation ensures that stakeholders are consulted during implementation

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation).

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of an organisation

UNIT STANDARD CCFO ORGANISING

Organise and manage him/her self and his/her activities responsibly and effectively

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise, and critically evaluate information

UNIT STANDARD CCFO SCIENCE

Use science and technology effectively and critically, showing responsibility towards the environment and health of others

UNIT STANDARD CCFO CONTRIBUTING

Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Sub-Sub-Field: (Domain):Business and Organisational Communication

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65010	National Certificate: Aviation Support Operations	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2018-06-30	TETA
Core	49627	Further Education and Training Certificate: e Records Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2012-06-30
Core	78965	Further Education and Training Certificate: Information Technology: Systems Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Core	78964	Further Education and Training Certificate: Information Technology: Technical Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Core	66370	Further Education and Training Certificate: Roof Truss Technology	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	FPMSETA
Core	66789	National Certificate: Environmental Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Fundamental	24294	Further Education and Training Certificate: Information Technology: Systems Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement
Fundamental	24293	National Certificate: Information Technology: Technical Support	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement
Elective	49129	Further Education and Training Certificate (FETC): Management and Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	58801	Further Education and Training Certificate: Environmental Noise Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	LG SETA
Elective	60652	Professional Qualification: Management and Administration	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	61489	National Certificate: Transport Operations	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Elective	49419	National Diploma: Business Consulting Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Academy at Vaal Triangle (AVT
2.	Affirmations Training
3.	Africa Learn (Pty) Ltd
4.	Afrika Tikkun NCC
5.	Amilak Training Center
6.	Atvance Institute (Pty) Ltd
7.	Balefile Trading and Services
8.	Basadipele Skills Development and Training
9.	Bells Technical College
10.	Brainwave Projects 1430 cc
11.	Careers IT
12.	Clean Heat Academy
13.	College Africa Group (Pty) Ltd
14.	Columbus Consulting Pty Ltd
15.	Common Vision Young Specialist Trading cc
16.	CSL Accountants
17.	Dee's Training (Pty) Ltd
18.	Delight Computer Training
19.	Diversity technology Training Institute
20.	EAST LONDON MANAGEMENT INSTITUTE
21.	ED-U Options Academy
22.	Ekasi IT Solutions Centre
23.	Ekurhuleni Artisans and Skills Training Centre Pty Ltd
24.	Elchees Software Solutions
25.	Epitome Villa (Pty)Ltd
26.	Eshybrand Pty Ltd
27.	EYETHU NATIONAL COMPUTER COLLEGE PTY LTD
28.	Finweb Business Consultancy
29.	Foster-Melliar (Pty) Ltd
30.	Fourways Private College
31.	Futurekids SA (Fochville)
32.	Giamanje TVET College
33.	Global Institute for Capacity
34.	HILLCROSS BUSINESS SCHOOL (PTY
35.	Hlanganani ICT (Pty) Ltd
36.	Home of Compassion/Grace Ministries
37.	Ikusasalethu Youth Development Project NPC
38.	iLearn Corporate Services PTY LTD
39.	Information Technology Resource Centre
40.	IQ Skills Academy (PTY) LTD.
41.	IT Academy
42.	IT-HI-Q Training (PTY) Ltd
43.	Jeppe College of Commerce and
44.	Jobafrik Consulting
45.	Josmap Training Institute
46.	K Boneng Consulting Services P
47.	kholwa management and training consultancy (pty) Ltd
48.	KT Mobile Services
49.	Lanseria International Airport Pty Ltd
50.	LETAGO DEVELOPMENT CONSULTING
51.	Lewerb Holdings (PTY) Ltd
52.	LIMPOPO COMPUTER COLLEGE BK
53.	Loomee Group
54.	Makhophila Training
55.	Makhuba Development Projects CC
56.	Malope It Solutions (Pty) Ltd
57.	Mamuhle Academy
58.	Mash Computer Training
59.	Maxlen Holdings
60.	MBOWA COLLEGE PTY LTD
61.	Mementos Training Pty Ltd
62.	Metanoia Ratings PTY LTD
63.	Mitek Industries SA ( Pty) Ltd
64.	MMELA VILLAGE TECHNOLOGIES (PT
65.	Mogapi Education Group (Pty) Ltd
66.	Moving Ahead Development Agenc
67.	Mpande Technologies cc
68.	Mufuka Business and Technical
69.	NBC Technologies
70.	NCC - Vereeniging
71.	Nolwazi Stem Education for The
72.	Ntandokazi Holdings Pty Ltd
73.	Nyathela Business College
74.	Olrich Home of Technology
75.	On the Ball College Pty ltd
76.	OPELONG BUSINESS INSTITUTE (PT
77.	P and R Development and Training (Pty) Ltd
78.	Petra Institute of Development
79.	PFIM Trading (Pty) Ltd
80.	Polokwane Technology Institute (Pty) Ltd
81.	Pretoria Technical College
82.	Priha Projects Pty Ltd
83.	Progressive School of Business
84.	Progressive School of Business and Engineering (Pty)
85.	Prophesy Training College (Pty) Ltd
86.	QUALITATIVE INNOVATIVE SOLUTIONS
87.	QUARPHIX (PTY) LTD
88.	Reflections Development Institute
89.	Richfield Graduate Institute of Technology Pty Ltd
90.	Rostec Technical FET College (Pty) Ltd
91.	Sabile Human Resources Consult
92.	SANDM IT TRAINING (PTY) LTD
93.	Sebenzisanane Human Capital
94.	Silulo Ulutho Technologies
95.	Spears Business and Life Couch Consulting (Pty) Ltd
96.	Spina Consultancy
97.	SPLS Consultants (Pty) Ltd
98.	SUCCESS BUILDERS INTERNATIONAL CC
99.	SUPREME ICT CONSULTANTS
100.	Tasc Business Consulting and Training
101.	Techtisa (pty) Ltd
102.	Terry Computer Services cc
103.	Thando Consulting Services
104.	The Finishing College (Pty) Lt
105.	Think Tank T2 (Pty) Ltd
106.	Timothy Fasheun Group Enviromentors (Pty) Ltd
107.	Titan Trade Technologies
108.	Tlou Foundation College
109.	TORQUE TECHNICAL COMPUTER TRAINING PTY LTD
110.	Transafric Consulting Pty Ltd
111.	Triplo 4 Sustainable Solutions (PTY) LTD
112.	TSP COLLEGE
113.	Ukwazi Academy and Corporate S
114.	Varsity Institute of Science & Technology (Pty)Ltd
115.	Vhutshilo Health And Training Organisation
116.	Visionary Skill Academy
117.	VSS College (Pty) LTD
118.	Vukani Solutions
119.	VUTHLARI MARKETING CONSULTING
120.	Wellinkwise Pty Ltd
121.	Whitestone College
122.	Wildlife and Enviroment Society of South Africa
123.	Xylo Trading 12 (Pty) Ltd
124.	YITRO INNOVATIONS
125.	Yonet Training Academy
126.	ZA WIT (PTY) LTD
127.	Zikode Development Trust