SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Sub-Sub-Field: (Domain):Business and Organisational Communication 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2023-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy of Training and Allied Services Pty Ltd 
    4. Academy of Training and Development 
    5. Acorser Corporate & Business Consulting t/a Acorser Academy 
    6. Advanced Assessments and Train 
    7. Affirmations Training 
    8. Afric Training Centre and Security Studies PTY LTD 
    9. Afrika Tikkun 
    10. Akadon Trading (Pty) Ltd 
    11. All Access Holdings 
    12. All Nation Group Five Trading and Projects 
    13. Alpha Business Consultants 
    14. Amadi Institute of Management And Technology (Pty) Ltd 
    15. Amilak Training Center 
    16. Angie Technologies 
    17. Answer The Call Skills ands En 
    18. APEXEA 
    19. Asiphokuhle Training and Research Institute 
    20. ATTI (Advanced Technonogy Training Institute) 
    21. ATTI IT SOLUTIONS (Bloemfontei 
    22. ATTI Kimberley 
    23. ATTI Nelspruit Pty Ltd 
    24. Atvance Academy Pty Ltd 
    25. Atvance Institute (Pty) Ltd 
    26. Atvance Learning PTY LTD 
    27. Awona Technologies cc 
    28. AWRISE 
    29. Azania Academy 
    30. Bacom Computers 
    31. Balefile Trading and Services 
    32. Bantubanye Skills 
    33. Basadipele Skills Development and Training 
    34. Bavelile Consultants and Training Pty Ltd 
    35. BDCE (Pty) Ltd 
    36. Bells Technical College 
    37. Blue Ora Pty Ltd 
    38. Boland College 
    39. Bonitas Unversity College 
    40. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    41. Brainwave Projects 1430 cc 
    42. Bristol Training College 
    43. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    44. Cape Innovation Technology Initiative 
    45. Careers IT 
    46. Change Strategies Consulting Services CC 
    47. City College 
    48. Claas Illustration 
    49. Clean Heat Academy 
    50. College Africa Group (Pty) Ltd 
    51. COLUMBUS TECHNOLOGIES PTY LTD 
    52. Comfortable Tech 
    53. Commitech Consulting 
    54. Common Vision Young Specialist Trading cc 
    55. Competence computer and business management 
    56. Compus training institution 
    57. Cradle Stars Trading Enterprise 
    58. CSL Accountants 
    59. CTC College(PTY) LTD. 
    60. CTU Training Solutions 
    61. CYBAX SYSTEMS 
    62. CYBER-CITY IT SOLUTIONS 
    63. DAB Health Care Centre 
    64. DC Dynamic College of Commerce 
    65. Dee's Training (Pty) Ltd 
    66. Delight Computer Training 
    67. Dibana Business Consultants 
    68. Digital Media Arts College 
    69. Digital Paper (Pty) Ltd 
    70. DOGOODCIRCLE 
    71. DVG Media Training 
    72. DYNAMIC DNA (PTY) LTD 
    73. Dynamic Dyvention Trading and 
    74. EAST LONDON MANAGEMENT INSTITUTE 
    75. ED-U Options Academy 
    76. Edging Forward Training and Co 
    77. EHLANZENI TVET COLLEGE 
    78. Ekasi IT Solutions Centre 
    79. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    80. Elchees Software Solutions 
    81. Elective Training Institute Enterprise CC 
    82. Embroser Solutions Pty Ltd 
    83. Epitome Villa (Pty)Ltd 
    84. Eshybrand Pty Ltd 
    85. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    86. Falcon Business Institute (Pty) Ltd 
    87. Finweb Business Consultancy 
    88. Forek Institute of Technology (Pty) Ltd 
    89. Foster-Melliar (Pty) Ltd 
    90. Four Stars Communication 
    91. Fourways Private College 
    92. Fullimput108 (Pty) Ltd 
    93. Future Africa Consulting t/a Future Africa Consulting & Training 
    94. Futurekids SA (Fochville) 
    95. Gabasega Consulting and Training Centre 
    96. Gauteng College of Engineering 
    97. GCABS 
    98. Genii Institute PTY LTD 
    99. Giant Alive Services 
    100. Gijima Holdings (Pty) Ltd 
    101. Global Institute for Capacity 
    102. Godisang Development 
    103. Gold Class Group 
    104. Golden Step Campus (Pty) Ltd. 
    105. Green Skills Academy 
    106. Greenview Training and Development Skills Centre 
    107. Growth Management Consulting cc 
    108. Guest Resource Services 
    109. Gurandbuilt Management Development 
    110. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    111. Heartlines College 
    112. HILLCROSS BUSINESS SCHOOL (PTY 
    113. Hlanganani ICT (Pty) Ltd 
    114. Home of Compassion/Grace Ministries 
    115. HUAWEI Technologies Africa (PTY) LTD 
    116. iCollege College 
    117. Ikusasa Technology Solutions 
    118. Ikusasalethu Youth Development 
    119. iLearn Corporate Services PTY LTD 
    120. Impact Sourcing Academy - NPO 
    121. Inafrica General Trading Pty LTD 
    122. Information Technology Resource Centre 
    123. Ingomsotech Solutions and Trai 
    124. Initium 
    125. INSIGHTTECH COMMUNICATIONS Pty 
    126. Institutional Higher Education 
    127. intelliscient Technologies (Pty) Ltd 
    128. Isibuko Group Pty Ltd 
    129. Isivande Projects 
    130. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    131. IT Academy 
    132. IT Labs Consulting 
    133. IT-HI-Q Training (PTY) Ltd 
    134. Ithemba IT Solution 
    135. ITI 
    136. Izwelethu Black Diamond 
    137. Jamela Resources Consulting 
    138. Jeppe College of Commerce and 
    139. Johannesburg Institute of Engi 
    140. Johsie Enertprise 
    141. Jonda Learning Academy 
    142. Josmap Training Institute 
    143. K Boneng Consulting Services P 
    144. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    145. Keep The Dream 285 
    146. Kgolo Institute 
    147. Kholwa Management and training Consultancy 
    148. King Sabata Dalindyebo TVET College 
    149. Kingswood Academy 
    150. KMT Training and Business Solutions 
    151. KT Mobile Services 
    152. Kundani Trading 
    153. Kuyakhula Development Initiatives 
    154. KVR Training and Business Solutions 
    155. Lamus Training Academy 
    156. Lanseria International Airport Pty Ltd 
    157. Learnfast Training Solutions ( 
    158. LEPHAILA PRINTERS 
    159. Lephalale Business & Technical 
    160. Leseding Computer Systems 
    161. LETAGO DEVELOPMENT CONSULTING 
    162. LIMPOPO COMPUTER COLLEGE BK 
    163. LINKINGNOTES 
    164. Londimvelo Consultants 
    165. Loomee Group 
    166. LUPHINDI BUSINESS SOLUTIONS 
    167. Mabhala Consulting 
    168. Makaota Training Consultants 
    169. Makhophila Training 
    170. Makhuba Development Projects CC 
    171. Malope IT Solutions 
    172. Mamelodi Digital Centre cc 
    173. Mamuhle Academy 
    174. MANAGED OUTSOURCED TECHNOLOGY SOLUTIONS PTY LTD 
    175. Mapubo Consulting 
    176. Mash Computer Training 
    177. Masizakhe Leanerships cc 
    178. Matiwane Computer Networks (Pty) Ltd 
    179. MBOWA COLLEGE PTY LTD 
    180. McLennan and Associates (Pty) Ltd 
    181. Mentec Group PTY LTD 
    182. Metanoia Ratings PTY LTD 
    183. Mitek Industries SA ( Pty) Ltd 
    184. Mmamohule General Traders 
    185. Mmanape Private Technical Coll 
    186. MMELA VILLAGE TECHNOLOGIES (PT 
    187. MML Consulting CC. 
    188. MND Training and Projects 
    189. Mogapi Education Group 
    190. Mohlaje Solutions (Pty) Ltd 
    191. MOKALENG IT 
    192. MORTERBOARD TRAINING SOLUTIONS 
    193. Mothusi Management Consultants 
    194. Moving Ahead Development Agenc 
    195. Mpande Technologies cc 
    196. MSC Business College 
    197. Mufuka Business and Technical 
    198. MUHANGWENE DEVELOPMENT ENTERPRISE 
    199. Multi Tech College 
    200. Nape Angwato Trading 
    201. NBC Technologies 
    202. NCC - Vereeniging 
    203. Nchebeko Skills Consultancy (PTY) LTD 
    204. NCM Computer and Business Academy 
    205. NEDTEX73 
    206. Nemja Security and Projects Pty Ltd 
    207. New Trend Computers cc 
    208. NEWDAY UNITED NPC 
    209. NEWLEIGH BUSINESS COLLEGE 
    210. Nkangala Skills Centre 
    211. Nkqubela Community Developers 
    212. Nolwazi Stem Education for The 
    213. Nonunu Projects 
    214. Ntandokazi Holdings Pty Ltd 
    215. Nyankwavi Inverstment 
    216. Nyathela Business College 
    217. Olrich Home of Technology 
    218. OMNIVISION INSTITUTE 
    219. On the Ball College Pty ltd 
    220. OPELONG BUSINESS INSTITUTE (PT 
    221. Overcomers Training College (P 
    222. P and R Development and Training (Pty) Ltd 
    223. PACE Academia College (Pty) Lt 
    224. Pelican Training (Pty) Ltd 
    225. Petcon Capacity Building Solut 
    226. PHUTHUMA TEL PTY LTD 
    227. Pioneer Business Consulting 
    228. PLATINUM PEAK CONSULTING (PTY) LTD 
    229. Polokwane Technology Institute (Pty) Ltd 
    230. Poshido Training 
    231. Pretoria Technical College 
    232. Priha Projects Pty Ltd 
    233. Progressive School of Business 
    234. Progressive School of Business and Engineering (Pty) 
    235. Prophesy Training College (Pty) Ltd 
    236. PROSERV SA (PTY) LTD 
    237. QUALITATIVE INNOVATIVE SOLUTIONS 
    238. QUARPHIX (PTY) LTD 
    239. Rand International Management and Training Consultants 
    240. Rand Training College 
    241. Rasinkhu Investment (Pty) Ltd 
    242. Reflections Development Institute 
    243. Resisa Logistics cc 
    244. Revival Technologies and Academy 
    245. RHULLYS INNOVATIVE SKILLS TRAI 
    246. Richfield Graduate Institute of Technology Pty Ltd 
    247. Rivoni Training N Communicatio 
    248. Rofane Consulting 
    249. Rostec Technical FET College (Pty) Ltd 
    250. SA College of Technology (PTY) 
    251. Sabile Human Resources Consult 
    252. SANDM IT TRAINING (PTY) LTD 
    253. Sebenzisanane Human Capital 
    254. Silulo Ulutho Technologies 
    255. Sivile Housing Association RSA 
    256. Skills Fly Consulting Group Pty Ltd 
    257. SM SAFETY AND TECHNICAL LEARNI 
    258. Sokwanya Trading (Pty) Ltd 
    259. South Africa Advanced Skills Institute(SAAI) 
    260. South African Business and Tec 
    261. Sparrow FET Enterprises (Pty) Ltd 
    262. Spears Business and Life Couch Consulting (Pty) Ltd 
    263. Spina Consultancy 
    264. SPLS Consultants (Pty) Ltd 
    265. Star Light Consulting 
    266. SUCCESS BUILDERS INTERNATIONAL CC 
    267. Success Christian Training Cen 
    268. Successors Training Institute 
    269. Supreme ICT Consultants 
    270. Synergy Transformation Solutio 
    271. Taal-Net Training Institute 
    272. Talent Emporium Academy (PTY) Ltd 
    273. Tasc Business Consulting and Training 
    274. Tau Ya Mariri Consulting 
    275. TBL Empowerment Hub 
    276. Tech-Com Solutions cc 
    277. Techtisa (pty) Ltd 
    278. Terry Computer Services cc 
    279. Thando Consulting Services 
    280. The Finishing College (Pty) Lt 
    281. The Human Resource Practice 
    282. THE SKILLS DEVELOPMENT CORPORA 
    283. Think Tank T2 (Pty) Ltd 
    284. Thinking Mind Trading 
    285. Thubelihle Graduate Institute 
    286. Tinotel Communications 
    287. TIPP ACADEMY (PTY) LTD 
    288. Titan Trade Technologies 
    289. Tlatlana Trading (PTY) LTD 
    290. Tlou Foundation College 
    291. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    292. Transafric Consulting Pty Ltd 
    293. Triple Desire Trading & Projects 43 
    294. Tshiredo Training Academy 
    295. Tshwane College of Commerce an 
    296. Tsima Consulting Development S 
    297. TSP COLLEGE 
    298. Two Aces Learnerships 
    299. Ukwazi Academy and Corporate S 
    300. Urban Journey 
    301. Varsity Institute of Science & Technology (Pty)Ltd 
    302. Vastratech Pty) Ltd 
    303. Vicmat Consultants 
    304. Visionary Skill Academy 
    305. Vodacom (Pty) Ltd 
    306. VSS College (Pty) LTD 
    307. VUTHLARI MARKETING CONSULTING 
    308. Wavelengths Technology Training Institute 
    309. Wellinkwise Pty Ltd 
    310. Westrand Youth Development 
    311. Whitestone College 
    312. WORK SKILLS RESOURCES CC 
    313. Working Solution International 
    314. World Pace Development and Training Institute 
    315. Xylo Trading 12 (Pty) Ltd 
    316. YAB Business Solutions (Pty)Ltd 
    317. Yamangcuse Consulting 
    318. YITRO INNOVATIONS 
    319. Yonet Training Academy 
    320. Youth Media Movement 
    321. ZA WIT (PTY) LTD 
    322. Zikode Development Trust 
    323. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.