SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Sub-Sub-Field: (Domain):Business and Organisational Communication 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Akadon Trading (Pty) Ltd 
    3. Alpha Business Consultants 
    4. Asiphokuhle Training and Research Institute 
    5. Atvance Institute (Pty) Ltd 
    6. Balefile Trading and Services 
    7. Bantubanye Skills 
    8. BO Support Services CC 
    9. Boikgantsho Consulting & Events 
    10. CAMAS SOUTH AFRICA 
    11. College Africa Group (Pty) Ltd 
    12. Commitech Consulting 
    13. CTC College(PTY) LTD. 
    14. Danearl (PTY) LTD 
    15. DDB Zazele Consulting 
    16. Dikalakala Training and Skills Development 
    17. Diversity technology Training Institute 
    18. EHSQ System Matter 
    19. Ekasi IT Solutions Centre 
    20. Elchees Software Solutions 
    21. Elective Training Institute Enterprise CC 
    22. ENVIRO MOBI PTY LTD 
    23. Envirogreen 
    24. Eshybrand Pty Ltd 
    25. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    26. Finweb Business Consultancy 
    27. Forestcom 
    28. Foster-Melliar (Pty) Ltd 
    29. Fourways Private College 
    30. Gauge Architecture 
    31. Giamanje TVET College 
    32. Giant Alive Services 
    33. Global Institute for Capacity 
    34. Green Gain Consulting (Pty)Ltd 
    35. Green Skills Academy 
    36. HILLCROSS BUSINESS SCHOOL (PTY 
    37. Hlanganani ICT (Pty) Ltd 
    38. Icando 
    39. Ikusasa Lethu Projects and Training (Pty) Ltd 
    40. Ikusasalethu Youth Development Project NPC 
    41. Iliso Investment holdings (Pty) Ltd 
    42. Injomane Trading 12 
    43. IQ Skills Academy (PTY) LTD. 
    44. Isibuko Group Pty Ltd 
    45. IT Academy 
    46. Jeppe College of Commerce and 
    47. Jobafrik Consulting 
    48. Johsie Enertprise 
    49. Josmap Training Institute 
    50. K Boneng Consulting Services P 
    51. Kelsey Events and Business Consulting 
    52. Kephama Training Solutions 
    53. Kgantsontso Trading 
    54. kholwa management and training consultancy (pty) Ltd 
    55. Lewerb Holdings (PTY) Ltd 
    56. Londimvelo Consultants 
    57. Loomee Group 
    58. Mabuya Amahle Trading 
    59. Makhuba Development Projects CC 
    60. Mangalani Business Enterprises 
    61. Maxlen Holdings 
    62. McLennan and Associates (Pty) Ltd 
    63. Mementos Training Pty Ltd 
    64. Miczo's Enterprise 
    65. MML Consulting CC. 
    66. Mogapi Education Group (Pty) Ltd 
    67. Mohlaje Solutions (Pty) Ltd 
    68. Mondli Mthemba Consulting Services 
    69. Mosh People Dynamics 
    70. Motshegwa Construction and Accounting Services (PTY) LTD 
    71. Moving Ahead Development Agenc 
    72. MUHANGWENE DEVELOPMENT ENTERPRISE 
    73. NCC Environmental Services 
    74. NEDTEX73 
    75. Nhlahle Development Agency 
    76. Nonunu Projects 
    77. Ntsu Trading 559 CC. 
    78. Nungu Trading 468 
    79. Nyankwavi Investment CC. 
    80. P and R Development and Training (Pty) Ltd 
    81. Peluma Environmental And Training Services 
    82. PFIM Trading (Pty) Ltd 
    83. Pioneer Business Consulting 
    84. Polokwane Technology Institute (Pty) Ltd 
    85. Poshido Training 
    86. Power Rush Trading 170 CC. 
    87. Progressive School of Business and Engineering (Pty) 
    88. QUALITATIVE INNOVATIVE SOLUTIONS 
    89. QUARPHIX (PTY) LTD 
    90. R&M Enterprises Pty Ltd 
    91. Reflections Development Institute 
    92. Richfield Graduate Institute of Technology Pty Ltd 
    93. Rostec Technical FET College (Pty) Ltd 
    94. Sabile Human Resources Consult 
    95. Sanctus Holdings PTY Ltd 
    96. SANDM IT TRAINING (PTY) LTD 
    97. Sebenzisanane Human Capital 
    98. Silulo Ulutho Technologies 
    99. Skills Fly Consulting Group Pty Ltd 
    100. SmartMatta (Pty) Ltd 
    101. South African Institute of Learning (SAIL) 
    102. Spina Consultancy 
    103. Statistical Quality Management Institute for Training and Consultancy 
    104. SWARANANG MANAGEMENT CONSULTING CC 
    105. Tasc Business Consulting and Training 
    106. Techtisa (pty) Ltd 
    107. Thando Consulting Services 
    108. The Finishing College (Pty) Lt 
    109. Thinking Mind Trading 
    110. Thubelihle Graduate Institute 
    111. Timothy Fasheun Group Enviromentors (Pty) Ltd 
    112. Titan Trade Technologies 
    113. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    114. Transafric Consulting Pty Ltd 
    115. Triplo 4 Sustainable Solutions (PTY) LTD 
    116. Try Easy Electrical Solutions Pty Ltd 
    117. Ukhamba Quality Skills 
    118. Vantage Training 
    119. Varsity Institute of Science & Technology (Pty)Ltd 
    120. Vhutshilo Health And Training Organisation 
    121. VSS College (Pty) LTD 
    122. Wellinkwise Pty Ltd 
    123. Whitestone College 
    124. Wongintuthuko Projects 
    125. World Pace Development and Training Institute 
    126. Ya Hina Management Consulting and projects 
    127. Yamangcuse Consulting 
    128. Yonga Umhlaba Waste and Environmental Management Services (PTY) 
    129. ZA WIT (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.