SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply administrative principles in the implementation of public sector procedures and work schedule 
SAQA US ID UNIT STANDARD TITLE
242900  Apply administrative principles in the implementation of public sector procedures and work schedule 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for public sector officials involved with the service delivery activities in order to render services to the communities, stakeholders and other related role players that interact with the public sector. With the completion of this unit standard the learners will improve their administration skills and contribute to the improvement of service delivery in the South African public sector.

The qualifying learner is capable of:
  • Utilising administrative systems within a public sector to support service delivery.
  • Demonstrating an understanding of the procedures relating to compliance with public sector requirements.
  • Recording and maintaining administrative information.
  • Demonstrating the ability to maintain information at the required level of confidentiality.
  • Processing filing and indexing of important documentation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be competent in:
  • Communication NQF Level 3.
  • Mathematical Literacy NQF level 3.
  • Computer Literacy NQF Level 3. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the nature of office administrative systems within a municipality. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A list of all administrative systems within own public sector department are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Administrative systems include but not limited to staff administrative systems, filing systems, service delivery systems.
     

    ASSESSMENT CRITERION 2 
    The resources necessary for the functioning of the administrative systems within the public sector environment are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    The resources include but are not limited to personnel, office space, information technology, and finances.
     

    ASSESSMENT CRITERION 3 
    The channels for assessing the administrative systems are identified and applied in own work context. 

    ASSESSMENT CRITERION 4 
    Information for meetings is received, collected and processed in formats that guide proceedings of meetings. 

    ASSESSMENT CRITERION 5 
    Work related information is recorded for future reference in order to provide input to relevant reports required by manager. 

    ASSESSMENT CRITERION 6 
    Working practices designed to maximise safe and healthy environment working environment are discussed with reference to personal health and safety. 

    SPECIFIC OUTCOME 2 
    Demonstrating an understanding of the procedures relating to compliance with public sector requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The control systems relating to administrative procedures in the public sector environment are explained in relation to own work context. 

    ASSESSMENT CRITERION 2 
    Non-conformances to the control systems and administrative procedures by personnel are noted and recommendations made for improvements. 

    ASSESSMENT CRITERION 3 
    Corrective actions are implemented in accordance with public sector and related departmental policies. 
    ASSESSMENT CRITERION RANGE 
    Corrective action includes but is not limited to the public sector codes of conduct and ethics, dispute resolution codes of conduct.
     

    ASSESSMENT CRITERION 4 
    Stock control procedures for ordering, handling and issuing office stationary and supplies are discussed in the context of cost minimisation. 

    ASSESSMENT CRITERION 5 
    Stock control forms, cards and requisitions are completed in order to comply with public sector administrative procedures. 

    SPECIFIC OUTCOME 3 
    Record and maintain administrative information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Information is provided to internal and external stakeholders and customers in accordance to public sector routine requirements and once off requests. 

    ASSESSMENT CRITERION 2 
    Records and documentation are stored according to municipal requirements. 
    ASSESSMENT CRITERION RANGE 
    Documentation and records include but not limited to financial records, internal correspondence, copies of outgoing correspondence.
     

    ASSESSMENT CRITERION 3 
    Outdated information is archived in accordance to administrative procedures in a public sector environment. 

    ASSESSMENT CRITERION 4 
    Opportunities for improving the management and archiving of information are identified and explained with examples. 

    ASSESSMENT CRITERION 5 
    Legal documentation relating to office administration in own public sector department is identified and used to guide service delivery. 

    SPECIFIC OUTCOME 4 
    Demonstrate the ability to maintain information at the required level of confidentiality. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The information required to be kept confidential is identified and maintained in accordance with public sector internal and legal requirements. 

    ASSESSMENT CRITERION 2 
    The systems applied for keeping administrative information and records confidential are explained with examples. 

    ASSESSMENT CRITERION 3 
    The mandates applicable for access to confidential information are identified for administrative staff and other personnel according to their roles, responsibility and authority. 

    ASSESSMENT CRITERION 4 
    Risks to confidentiality of information and records within own workplace are identified and recommendations made to ensure risk minimisation. 
    ASSESSMENT CRITERION RANGE 
    Risks include but are not limited unathorised access, employee negligence, breach of confidentiality.
     

    ASSESSMENT CRITERION 5 
    Current communication facilities are used to enhance productivity of office administrative functions. 
    ASSESSMENT CRITERION RANGE 
    Communication facilities include but are not limited to telephone systems, fax, view data and electronic mail.
     

    ASSESSMENT CRITERION 6 
    Advantages and disadvantages of different telecommunication services are listed with reference to public sector departmental service delivery objectives. 

    ASSESSMENT CRITERION 7 
    Procedures used to process incoming and outgoing mail are described in the context of provisions associated with postal and non-postal mail. 

    ASSESSMENT CRITERION 8 
    A system used by the public sector to circulate mail and internal communications is described in a manner that demonstrates an understanding of the need to improve official communication channels. 

    SPECIFIC OUTCOME 5 
    Process filing and indexing of important documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Principal classification systems are identified and used to file important public sector departmental administration documents. 
    ASSESSMENT CRITERION RANGE 
    Classification includes but is not limited to alphabetical, numerical, subject, geographical and chronological methods.
     

    ASSESSMENT CRITERION 2 
    Advantages and disadvantages of different filing and indexing systems are identified with reference to improved filing procedures for own public sector department. 

    ASSESSMENT CRITERION 3 
    Suitable cross reference cards are devised and used in an office environment. 

    ASSESSMENT CRITERION 4 
    Basic rules for operating a filing system, including retention policy are applied with reference to municipal by-laws. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Public sector policies and procedures pertaining to administration.
  • Departmental policies and procedure pertaining to administration.
  • A good understanding of all legal documents and records.
  • A good understanding of the administrative policies and procedures.
  • Filing and indexing procedures.
  • Recording systems. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to manage administrative systems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure the management of personnel procedures relating to compliance to administrative procedures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure that filing, indexing and administrative records are updated and maintained on an ongoing basis. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to maintain administrative systems and process filing and indexing in a proactive manner. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to index administrative record systems. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in maintaining record keeping and administrative systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that administrative problem-solving contexts within the public sector do not exist in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by ensuring the confidentiality of important information and managing administrative systems proactively in order to ensure efficient service delivery. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  58624   National Certificate: Library and Information Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-03-13  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. Africa Governance Transformation 
    4. Africa Institute For Public Administration 
    5. Amandla Obunye Training Academy 
    6. Aphro Collective 
    7. Asiphokuhle Training and Research Institute 
    8. AVAX SA 481 CC. T/A Mandisa Development Services 
    9. Avenida (Pty) Ltd 
    10. Bavuse Trading Enterprises cc 
    11. Bephaswana Skills Development (Pty) Ltd 
    12. Black Thari Trading Enterprise 
    13. Bo-Ndu Traiding 
    14. Bohlokoa Business Consultancy 
    15. Boikgantsho Consulting & Events 
    16. Break The Chains Development Services 
    17. C Ngubane & Associates Inc. 
    18. Cale Developments 
    19. CB Willemse Training 
    20. Concepts of Sustainable Management (CSM) 
    21. Destiny Management Consultants (Pty) Ltd 
    22. Development Bank of Southern Africa (DBSA) 
    23. DialNx Consultants 
    24. Ditirelo Skills Development Services 
    25. DotCentre Business Consulting 
    26. E-Login Business Institute (Pty) Ltd 
    27. Eastern Rose Enterprise 
    28. Edutel Public Service Company 
    29. Edutraining Business College 
    30. Elective Training Institute Enterprise CC 
    31. Escaderode Training Enterprise 
    32. Ethembeni Multi Service Enterprise (Pty) Ltd 
    33. Fachs Business Consulting and Training 
    34. Faith and Jennifer Maintanance and Construction 
    35. Fort Hare Trading Solutions (Pty) Ltd 
    36. Free State Training and Development Institute 
    37. Gleyding Management Institute (Pty) Ltd 
    38. Global Steel Merchants (Pty) Ltd 
    39. Growth Management Consulting 
    40. Harvestine Investments (Pty) Ltd 
    41. Harvitex cc 
    42. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    43. IALE School of Advanced Learning Education 
    44. Ilinge Labantu Debt Solution 
    45. Innovative Technology Design 
    46. Instant Corporate Suppliers 
    47. Institute for Capacity Development 
    48. Institute of Busines Management of Southern Africa 
    49. Integrated Corporate Skills Solution 
    50. Isipho Equiping (Pty) Ltd 
    51. Jezilla Projects 
    52. Jobafrik Consulting 
    53. Josmap Training Institute 
    54. K Boneng Consulting Services (Pty) Ltd 
    55. K-Leng Touch, Events and Skills Development 
    56. Kamanga Skills Projects 
    57. Karabo Ya Karabo 
    58. Kgaka Kgolo Institute 
    59. Khongoloti Training Academy 
    60. Kwazulu Skills Academy 
    61. KWEM Management Solutions 
    62. Le - Mark Training and Development Pty (Ltd) 
    63. LO Tantsi Fire Consultants CC. 
    64. Lorpen Investments 
    65. Lunghisa Trading 72 
    66. M.I.C. Training and Development 
    67. Mahlwehlweni Trading Enterprise 
    68. Maile Consulting 
    69. Majuba Technical Vocational Education and Training 
    70. Makavila Suppliers CC. 
    71. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    72. MANCOSA Pty (Ltd) 
    73. Matash Holdings (Pty) Ltd 
    74. Mgwezane Training and Events Management CC. 
    75. Miczo's Enterprise 
    76. Milpark Education (Pty) Ltd 
    77. Mimoisa Business Solutions CC 
    78. Misol Projects cc 
    79. MJ Mafunisa Consulting (PTY) LTD 
    80. Mmitsa Training Solution Pty Ltd 
    81. MML Consulting CC. 
    82. MMPS Holdings 
    83. Mod-Mosh Projects and Consulting (PTY) LTD 
    84. Mohlaje Solutions (Pty) Ltd 
    85. Mortarboard Training Solutions 
    86. Mosako Wa Kitso 
    87. Mowils Consultants 
    88. Mpumalanga School of Government - MPSG 
    89. MTK Corporate Solutions 
    90. Nemalale Eagles Consultancy CC 
    91. Nghano Training and Development Centre 
    92. NLKN Holdings (Pty) Ltd 
    93. ONALO GENERAL TRADING PTY (LTD) 
    94. Orchards Graduate School (Pty) Ltd 
    95. Pandelani Investment Holdings (PTY) LTD. 
    96. Philani Solutions 
    97. Pioneer Business Consulting 
    98. PMA Holdings (PTY ) LTD. 
    99. Positive Thinking Consultants cc 
    100. Power Rush Trading 170 CC. 
    101. Prestige Leaders Consulting (Pty) Ltd 
    102. Pro-Active Public Services (Pty) Ltd 
    103. Prodigy Business Services 
    104. Prosam Consulting Group (Pty) Ltd 
    105. Prospen Group (Pty) Ltd 
    106. Pudi's Educational Services And Youth Development 
    107. Ramazwi Security Service and Training Agency (Pty) Ltd 
    108. Rams Professional Training and Conferencing 
    109. Reflections Development Institute 
    110. Regen Institute of Leadership and Management Education 
    111. Regenesys School of Public Management 
    112. Regent Business School (Pty) Ltd t/a Regent Business School 
    113. Riostep (Pty) Ltd 
    114. Ritepath HR Solutions 
    115. Saint Colonel Graduate Institute 
    116. Sebobatho Project Management 
    117. Shekinah Deep Excellence (PTY) LTD 
    118. Sikhokhelwe Co-op Support Specialists CC 
    119. Silalele Consulting CC. 
    120. Sisonke Training and Consulting 
    121. Siyakhula Trust ETD Institute Pty Ltd 
    122. Siza Nesu Training and Consultants 
    123. South African Institute of Learning (SAIL) 
    124. South African ABET Development Agency SAADA 
    125. South African Governance and Business College 
    126. Southern African Institute of Learning 
    127. Step Ahead Academy (Pty) Ltd 
    128. Thandiwenathi (Pty) Ltd 
    129. The Crimson CO CC. 
    130. The Justice 
    131. Thubelihle Graduate Institute 
    132. Thuto Lere Community Empowerment Programme 
    133. Tinotel Communications 
    134. Tippinggate Business Solutions 
    135. Tlaletso Consultants 
    136. Tloumogale Business Development & Consulting 
    137. Tloumogale Business Development & Consulting (Pty) Ltd 
    138. Tonex Management Solutions (Pty) Ltd 
    139. Training at Work (Pty) Ltd 
    140. Tshepang Consulting & Project 
    141. Tshwane Training Institute (Pty) Ltd 
    142. Tsoelopele Leadership Consulting (Pty) Ltd 
    143. Tswelopele Rural Development Network 
    144. Ubuqhawe Consulting (Pty) Ltd 
    145. Ukwakhile Projects (PTY) Ltd 
    146. Umqondo Consultancy 
    147. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    148. Ursivox Interactive Systems 
    149. Uweso Consulting (Pty) Ltd 
    150. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    151. Vantage Training 
    152. Vhutshilo Health And Training Organisation 
    153. Vuca Institute of Leadership Development 
    154. Vukauzakhe Traiding Enterprise 
    155. Weinvest Investments 
    156. Zizzy Printing & Projects (Pty) Ltd 
    157. ZJ Africa Learn (pty)Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.