SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 
SAQA US ID UNIT STANDARD TITLE
242902  Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for officials involved in service delivery functions within the public sector. On completion of this standard the learners will be able to contribute to the improvement of service delivery trough the cultivation of more effective administration and people skills.

The qualifying learner is capable of:
  • Demonstrating an ability to locate problems within a wider public sector context.
  • Demonstrating an ability to perceive problem-solving as a process and manage problem-solving objectively.
  • Identifying levels of authority and protocols relating to the resolution of problems.
  • Engaging in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives.
  • Identifying and applying the principles of risk management to problem analysis and decision-making. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be competent in:
  • Communication NQF Level 3.
  • Mathematical Literacy NQF Level 3.
  • Computer Literacy NQF Level 3. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an ability to locate problems within a wider public sector context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The public sector context is analyzed and described in terms of macro and micro performance categories. 

    ASSESSMENT CRITERION 2 
    Concepts of 'problem' are analysed and distinguished. 
    ASSESSMENT CRITERION RANGE 
    'Problem' concepts include, but are not limited to, positive and negative mal performance, risk, risk frequency and severity, quality deviation, damages and consequential damages, hidden and unforeseen consequences, social and political perceptions and repercussions.
     

    ASSESSMENT CRITERION 3 
    Root cause analysis, process modelling and brainstorming concepts are described and applied to the analysis of problems in the wider public sector context. 

    ASSESSMENT CRITERION 4 
    The roles and functions of continuous improvement, quality and risk management teams and functions are described in the context of problem location. 

    SPECIFIC OUTCOME 2 
    Demonstrate an ability to perceive problem-solving as a process and manage problem-solving objectively. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of process is understood and explained in the context of problem solving. 

    ASSESSMENT CRITERION 2 
    The concepts of systems analysis and process engineering are understood and described in the context of problem solving. 

    ASSESSMENT CRITERION 3 
    Negative concepts of 'problem-solving' are explored and their harmful consequences explained. 
    ASSESSMENT CRITERION RANGE 
    Negative 'problem solving concepts' include but are not limited to, blaming, ridicule, personal attacks, negative concepts of 'perfectionism', irrationality, covering-up, subjectivity, distributive problem solving, conflict, divisive.
     

    ASSESSMENT CRITERION 4 
    The benefits of objective 'problem solving are understood and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Benefits include, but are not limited to, inclusive problem solving, rationality, harmony, partnering, team work, building trust, hard on the problem soft on the people approach, outcome orientate.
     

    SPECIFIC OUTCOME 3 
    Identify levels of authority and protocols relating to the resolution of problems. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of authority within the public service, and own department or section, context are explained and described. 

    ASSESSMENT CRITERION 2 
    The necessity of different levels of authority is understood general and explained in the context of problem solving. 

    ASSESSMENT CRITERION 3 
    The purpose, nature and content of protocols is understood and described generally and the rational for implementing problem-solving protocols is understood and explained. 

    ASSESSMENT CRITERION 4 
    Problem solving protocols are identified within own department and levels of authority explained in the context of problem solving. 

    SPECIFIC OUTCOME 4 
    Engage in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Decision making models and process are described generically and the context of problem solving in the public sector. 

    ASSESSMENT CRITERION 2 
    Public sector objectives are classified according to levels of generality and high level objectives re isolated and described. 

    ASSESSMENT CRITERION 3 
    The process by which lower level objectives are subsumed into high level objectives is described and understood. 

    ASSESSMENT CRITERION 4 
    The principles of outcomes based problem solving are understood and explained. 

    ASSESSMENT CRITERION 5 
    Participate in decision-making teams and processes in the context of outcomes based problem-solving in public sector context. 

    SPECIFIC OUTCOME 5 
    Identify and apply the principles of risk management to problem analysis and decision-making. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The risk management process is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 2 
    Risk identification understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 3 
    Risk quantification is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 4 
    Risk handling is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 5 
    Risk feedback and improvement is understood and explained generically and in the context of public service problem analysis and decision making. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Public sector policies and procedures.
  • Interpersonal skills and conflict management.
  • Basic principles of risk management.
  • Problem-solving and analysis techniques.
  • Levels of authority and decision-making protocols within public sector. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to ensure proactive contribution to overall public sector objectives. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to engage in problem resolution. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to effectively solve problems within given timeframes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate how problems impact on work goals, objectives and decisions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to advise others on decisions and engage them in problem resolution and analysis. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool for problem solving and analysis. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem solving contexts within the public sector do not exist in isolation and that a variety of internal and external factors can the overall outcomes of communication. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that problem resolution contributes to a wider need and does not affect roleplayers negatively. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. Africa Governance Transformation 
    4. Africa Institute For Public Administration 
    5. Amandla Obunye Training Academy 
    6. Aphro Collective 
    7. Asiphokuhle Training and Research Institute 
    8. AVAX SA 481 CC. T/A Mandisa Development Services 
    9. Avenida (Pty) Ltd 
    10. Bavuse Trading Enterprises cc 
    11. Bephaswana Skills Development (Pty) Ltd 
    12. Black Thari Trading Enterprise 
    13. Bo-Ndu Traiding 
    14. Bohlokoa Business Consultancy 
    15. Boikgantsho Consulting & Events 
    16. Break The Chains Development Services 
    17. Brilliant Affairs 
    18. C Ngubane & Associates Inc. 
    19. Cale Developments 
    20. CB Willemse Training 
    21. Concepts of Sustainable Management (CSM) 
    22. Destiny Management Consultants (Pty) Ltd 
    23. Development Bank of Southern Africa (DBSA) 
    24. DialNx Consultants 
    25. Ditirelo Skills Development Services 
    26. DotCentre Business Consulting 
    27. E-Login Business Institute (Pty) Ltd 
    28. Edutel Public Service Company 
    29. Edutraining Business College 
    30. Elective Training Institute Enterprise CC 
    31. Escaderode Training Enterprise 
    32. Ethembeni Multi Service Enterprise (Pty) Ltd 
    33. Fachs Business Consulting and Training 
    34. Faith and Jennifer Maintanance and Construction 
    35. Fort Hare Trading Solutions (Pty) Ltd 
    36. Free State Training and Development Institute 
    37. Gleyding Management Institute (Pty) Ltd 
    38. Global Steel Merchants (Pty) Ltd 
    39. Growth Management Consulting 
    40. Harvestine Investments (Pty) Ltd 
    41. Harvitex cc 
    42. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    43. IALE School of Advanced Learning Education 
    44. Ilinge Labantu Debt Solution 
    45. Innovative Technology Design 
    46. Instant Corporate Suppliers 
    47. Institute for Capacity Development 
    48. Institute of Busines Management of Southern Africa 
    49. Integrated Corporate Skills Solution 
    50. Isipho Equiping (Pty) Ltd 
    51. Jezilla Projects 
    52. Jobafrik Consulting 
    53. Josmap Training Institute 
    54. K Boneng Consulting Services (Pty) Ltd 
    55. K-Leng Touch, Events and Skills Development 
    56. Kamanga Skills Projects 
    57. Karabo Ya Karabo 
    58. Kgaka Kgolo Institute 
    59. Khongoloti Training Academy 
    60. Kwazulu Skills Academy 
    61. KWEM Management Solutions 
    62. Le - Mark Training and Development Pty (Ltd) 
    63. LO Tantsi Fire Consultants CC. 
    64. Lorpen Investments 
    65. Lunghisa Trading 72 
    66. M.I.C. Training and Development 
    67. Mahlwehlweni Trading Enterprise 
    68. Maile Consulting 
    69. Majuba Technical Vocational Education and Training 
    70. Makavila Suppliers CC. 
    71. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    72. MANCOSA Pty (Ltd) 
    73. Matash Holdings (Pty) Ltd 
    74. Mgwezane Training and Events Management CC. 
    75. Miczo's Enterprise 
    76. Milpark Education (Pty) Ltd 
    77. Mimoisa Business Solutions CC 
    78. Misol Projects cc 
    79. MJ Mafunisa Consulting (PTY) LTD 
    80. Mmitsa Training Solution Pty Ltd 
    81. MML Consulting CC. 
    82. MMPS Holdings 
    83. Mod-Mosh Projects and Consulting (PTY) LTD 
    84. Mohlaje Solutions (Pty) Ltd 
    85. Mortarboard Training Solutions 
    86. Mosako Wa Kitso 
    87. Mowils Consultants 
    88. Mpumalanga School of Government - MPSG 
    89. MTK Corporate Solutions 
    90. Nemalale Eagles Consultancy CC 
    91. Nghano Training and Development Centre 
    92. NLKN Holdings (Pty) Ltd 
    93. ONALO GENERAL TRADING PTY (LTD) 
    94. Orchards Graduate School (Pty) Ltd 
    95. Pandelani Investment Holdings (PTY) LTD. 
    96. Philani Solutions 
    97. Pioneer Business Consulting 
    98. PMA Holdings (PTY ) LTD. 
    99. Positive Thinking Consultants cc 
    100. Power Rush Trading 170 CC. 
    101. Prestige Leaders Consulting (Pty) Ltd 
    102. Pro-Active Public Services (Pty) Ltd 
    103. Prodigy Business Services 
    104. Prosam Consulting Group (Pty) Ltd 
    105. Prospen Group (Pty) Ltd 
    106. Provincial Training Academy Western Cape 
    107. Pudi's Educational Services And Youth Development 
    108. Ramazwi Security Service and Training Agency (Pty) Ltd 
    109. Rams Professional Training and Conferencing 
    110. Reflections Development Institute 
    111. Regen Institute of Leadership and Management Education 
    112. Regenesys School of Public Management 
    113. Regent Business School (Pty) Ltd t/a Regent Business School 
    114. Riostep (Pty) Ltd 
    115. Ritepath HR Solutions 
    116. Saint Colonel Graduate Institute 
    117. Sebobatho Project Management 
    118. Shekinah Deep Excellence (PTY) LTD 
    119. Sikhokhelwe Co-op Support Specialists CC 
    120. Silalele Consulting CC. 
    121. Sisonke Training and Consulting 
    122. Siyakhula Trust ETD Institute Pty Ltd 
    123. Siza Nesu Training and Consultants 
    124. South African Institute of Learning (SAIL) 
    125. South African ABET Development Agency SAADA 
    126. South African Governance and Business College 
    127. Southern African Institute of Learning 
    128. Step Ahead Academy (Pty) Ltd 
    129. Thandiwenathi (Pty) Ltd 
    130. The Crimson CO CC. 
    131. The Justice 
    132. Thubelihle Graduate Institute 
    133. Thuto Lere Community Empowerment Programme 
    134. Tinotel Communications 
    135. Tippinggate Business Solutions 
    136. Tlaletso Consultants 
    137. Tloumogale Business Development & Consulting 
    138. Tloumogale Business Development & Consulting (Pty) Ltd 
    139. Tonex Management Solutions (Pty) Ltd 
    140. Training at Work (Pty) Ltd 
    141. Tshepang Consulting & Project 
    142. Tshwane Training Institute (Pty) Ltd 
    143. Tsoelopele Leadership Consulting (Pty) Ltd 
    144. Tswelopele Rural Development Network 
    145. Ubuqhawe Consulting (Pty) Ltd 
    146. Ukwakhile Projects (PTY) Ltd 
    147. Umqondo Consultancy 
    148. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    149. Uweso Consulting (Pty) Ltd 
    150. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    151. Vantage Training 
    152. Vhutshilo Health And Training Organisation 
    153. Vuca Institute of Leadership Development 
    154. Vukauzakhe Traiding Enterprise 
    155. Weinvest Investments 
    156. Zizzy Printing & Projects (Pty) Ltd 
    157. ZJ Africa Learn (pty)Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.