SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Handle complaints and problems 
SAQA US ID UNIT STANDARD TITLE
244179  Handle complaints and problems 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
11500  Receive, report and react to customer complaints within a security environment  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to equip learners with the necessary skills, knowledge and attitudes that will enable them to handle customer complaints in a given environment or area of responsibility. This unit standard is to provide persons with the competencies to deal with customers, understand their complaints and use various strategies to resolve complaints.

A person credited with this unit standard will be able to:
  • Assess customer needs and complaints.
  • Respond to customer inquiries and problems.
  • Communicate with customer to resolve problems and complaints. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF Level 2 or equivalent.
  • Mathematical Literacy at NQF Level 2 or equivalent. 

  • UNIT STANDARD RANGE 
    The term customer also refers to internal and external customers and clients as well as stakeholders and role-players integral to an organisation or business.

    A given situation may refer to but is not limited to case studies, role-plays and structured scenarios. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assess customer needs and complaints. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Customer needs are identified in order to assist in the provision of customer service. 

    ASSESSMENT CRITERION 2 
    Customer concerns are identified to anticipate potential complaints. 

    ASSESSMENT CRITERION 3 
    Customer enquiries are assessed to determine the actions and responses to the enquiry. 

    SPECIFIC OUTCOME 2 
    Respond to customer enquiries and problems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Causes of customer dissatisfaction are identified to inform possible reaction strategies. 

    ASSESSMENT CRITERION 2 
    Methods to resolve problems are assessed in order to match them with specific problems. 

    ASSESSMENT CRITERION 3 
    A selected method is used to resolve a customer complaint. 

    ASSESSMENT CRITERION 4 
    Negotiation and communication techniques are applied in order to reach agreement. 

    ASSESSMENT CRITERION 5 
    A solution is implemented according to reached agreement. 

    ASSESSMENT CRITERION 6 
    The importance of recording and actioning of complaints are described in terms of their future influence on the organisation. 
    ASSESSMENT CRITERION RANGE 
    Recorded may include but is not limited to in occurrence book, pocket book, customer visit document, digital, etc, Communicated may include but are not limited to Two-way radio, telephone, verbally, digital, etc.
     

    SPECIFIC OUTCOME 3 
    Build and maintain customer relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of customer relations is described in terms of their potential consequences on the organisation. 

    ASSESSMENT CRITERION 2 
    Customer service techniques are described in terms of their uses within a specific organisation. 

    ASSESSMENT CRITERION 3 
    Customer service techniques are applied in a given situation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically to:
  • Principles of conflict resolution.
  • Company policy and workplace procedures.
  • Interpersonal skills and customer needs.
  • Customer care. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to customer complaints and problems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to bring about the speedy resolution of customer complaints and problems. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities so that causes of customer dissatisfaction are identified and dealt with in accordance with workplace procedures. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to the handling and responding to customer complaints and problems regarding security services rendered. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with customers and superiors in order to solve complaints and problems that arise. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding the world as a set of related systems in that if customer inquiries are not attended to according to workplace procedures and company policy it could lead to loss of business. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: Being culturally and aesthetically sensitive across a range of social contexts when dealing with customer complaints and problems. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 11500, "Receive, report and react to customer complaints within a security environment", Level 3, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  SAS SETA 
    Elective  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. 20TH CENTURY RISK AND SATETY CONSULTANCY 
    3. 24/7 Security Services 
    4. Abalandi Holdings 
    5. ABAPHICOTHI SECURITY SOLUTIONS 
    6. ABONGILE MNYANDA TRADING CC T/A EKO KOBRA 
    7. ADT SECURITY SERVICES PTY LTD 
    8. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    9. AFIKA AMECEBO CC 
    10. Afri Guard(pty)ltd 
    11. AGB SAFETY AND SECURITY 
    12. AIM TRAINING 
    13. AIM TRAINING ACADEMY 
    14. AIM TRAINING ACADEMY - BUNDU 
    15. AIM TRAINING ACADEMY - CURLEWS 
    16. AIM TRAINING ACADEMY ASM 
    17. AIM TRAINING ACADEMY CAMP LETABA 
    18. AIM TRAINING ACADEMY CAMP SKUKUZA 
    19. AIM TRAINING ACADEMY MANYALETI 
    20. AIM TRAINING ACADEMY PHALABORWA 
    21. AIM TRAINING ACADEMY STEELPOORT 
    22. AKAF BODYGUARDS 
    23. AKHOLEKILE (PTY) LTD 
    24. Alfred Koks Pty Ltd 
    25. Alpha K9 Solutions Pty Ltd 
    26. ALUTE SA PTY LTD 
    27. Amukelani Training and Compliance 
    28. Aqua Training Centre Pty Ltd 
    29. Arctic Fox Security 
    30. Arise and Shine Security 
    31. ASEZASECURITY AND PROJECTS 
    32. ASIKHULUME SECURITY SERVICES 
    33. Avscan Training Cape Town 
    34. Avscan Training Durban 
    35. AVSCAN TRAINING PTY LTD BOKSBURG 
    36. BAGATLAMEDI SECURITY AND CLEANING SERVICES 
    37. Bahale Monakedi Trading & projects pty Ltd 
    38. BAKHOANA MANAGEMENT AND BUSINESS COLLEGE PTY LTD 
    39. BAMBILIZWE INVESTMENTS HOLDINGS 
    40. Bankam Security Services Cc 
    41. BEETEES CABS CC 
    42. BEST CHOICE TRADING AND TRAINING 
    43. Bheka Funda Pty Ltd 
    44. BIGSCREEN SECURE SOLUTIONS 
    45. BITLINE SA 368 CC 
    46. BKL Group Pty Ltd 
    47. BLACKEN SECURITY SERVICES 
    48. BM SKILLS DEVELOPMENT (PTY) LTD 
    49. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    50. BOKANG CONSULTING SERVICES (PTY) LTD 
    51. Bolle Technologies 
    52. BONGA AND PRAISE 
    53. BONGUMUSO SECURITY TRAINING AND SERVICES (PTY) LTD 
    54. BOTHAKGA PROTECTION AND SECURITY HOLDINGS (PTY) LTD 
    55. BRAINWAVE PROJECTS 1928 
    56. Bravospace 139 cc T/A Metro Skills Academy (PORT ELIZABETH) (TP) 
    57. BRIGHTSTAR SECURITY SERVICE AND CLEANING CC 
    58. BRM Management Solutions Pty Ltd 
    59. BTC TRAINING AFRICA PTY LTD 
    60. BUHLE SECURITY AND CLEANING SERVICES 
    61. BULCOF SECURITY AND CLEANING SERVICES 
    62. Buyisa Security Services 
    63. BYL Security Group Pty Ltd 
    64. BZN SAFETY AND SECURITY ACADEMY PTY LTD 
    65. C G S CORPORATE SECURITY SERVICES PTY LTD 
    66. Calaska Trading 189 
    67. CALVARY ENTERPRISE 
    68. Campbell Credit Control cc 
    69. Campus and School Safety Training institute 
    70. CAPE CANINE SERVICES 
    71. CAVE SECURITY AND TRAINING 
    72. CC PROTECTION AND INVESTIGATION SERVICE PTY LTD 
    73. CEDMAD TRADING AND PROJECTS 
    74. CHE GUEVARA SECURITY AND TRAINING ACADEMY (PTY) LTD 
    75. CHILLIE CHILD BUSINESS CONSULTING 22 CC 
    76. Chithi Holdings 
    77. Chithi Holdings Bloemfontein 
    78. Chithi Holdings Polokwane 
    79. Chithi Holdings Witbank 
    80. CODE SOLOMON PROTECTION 
    81. COLLINS SEBOLA FINANCIAL SERVICES (PTY) 
    82. Combined Private Investigations Pty Ltd 
    83. Constellis SA Pty Ltd 
    84. COUNTERINTELLIGENCE SAFETY AND SECURITY 
    85. COUVER SECURITY SERVICES CC 
    86. CSG Skills Institute 
    87. DA CHAMP DISTRIBUTION 
    88. DE MAK TRADERS AND SECURITY SERVICES CC 
    89. DENVINLEE WILDLIFE MANAGEMENT CC 
    90. DEPARTMENT OF PUBLIC WORKS PS 
    91. DHW SECURITY AND TRAINING SERVICES 
    92. Dikha Security Cleaning Services 
    93. DIMASI TRAINING PROVIDERS 
    94. Dipfi Pty Ltd 
    95. DK SPECIALIZED SECURITY SERVICES 
    96. DLAMBULO INVESTMENTS PTY LTD 
    97. DOGS AND ALL 
    98. DOUBLE ACTION SECURITY TRAINING ACADEMY MPUMALANGA 
    99. DOUBLE OPTION TRADING 120 (PTY) LTD AND SECURITY TRAINING CENTRE 
    100. DUIWELSKLOOF ARMED RESPONSE 
    101. Duluma Financial and Security Services 
    102. DWANDZANI PROJECTS CC 
    103. DYNAMIC ALTERNATIVES PTY LTD 
    104. E E L PROTECTION SERVICES 
    105. E FOCUS ENTERPRISE (PTY) LTD 
    106. EAST LONDON TECHNICAL T/A BUFFALO CITY COLLEGE (BUFFALO CITY TVET COLLEGE) 
    107. EASY SECURITY AUTO GATES AND GUARDS CC 
    108. EC SECURITY SERVICES 
    109. EDOLGRE EVENT MANAGEMENT SOLUTIONS PTY LTD 
    110. EEL PROTECTION SERVICES THEMBALUVHILO 
    111. Efficiency Private Security and Cleaning services 
    112. EKHURHULENI SHOOTING AND TRAINING ACADEMY 
    113. Ekurhuleni East College For TVET 
    114. EKURHULENI EAST TVET COLLEGE 
    115. EKURHULENI WEST TVET COLLEGE 
    116. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    117. ELRMATE COLLEGE 
    118. EMC TRAINING AND CONSULTING (PTY) LTD 
    119. ENGIE SECURITY SERVICES TRAINING AND DEVELOPMENT CENTRE PTY LTD 
    120. ENPOWER TRAINING SERVICES PTY LTD 
    121. EXPRO PROTECTION SERVICES CC 
    122. EYABANTU BUSINESS & SKILLS DEVELOPMENT T/A EYABANTU SAFETY AND SECURITY ACADEMY DURBAN 
    123. EZINGENI SECURITY AND CLEANING PTY LTD 
    124. FAKUDE FAMILY SECURITY CC 
    125. FALCON FIREARM ACADEMY 
    126. FAST CATCH SECURITY AND TRAINING SERVICES CC 
    127. FIDELITY SECURITY CORPORATE SERVICES CAPE TOWN 
    128. Fidelity Security Services 
    129. FIDELITY SECURITY SERVICES DURBAN 
    130. FIRMSTONE CONSULTING AND SECURITY ACADEMY 
    131. Fohla Business Enterprise 
    132. FORUM SEKURITEIT 
    133. G AND S SECURITY SOLUTIONS AND TRAINING 
    134. G4S SECURE SOLUTIONS (SA) (PTY) LTD BOKSBURG 
    135. G4S SECURE SOLUTIONS (SA) (PTY) LTD CAPE TOWN 
    136. G4S SECURE SOLUTIONS (SA) (PTY) LTD ROSSLYN 
    137. G4S SECURE SOLUTIONS (SA) (PTY) LTD KZN 
    138. G4S SECURE SOLUTIONS (SA) (PTY) LTD PORT ELIZABETH 
    139. G4S SECURE SOLUTIONS - PRETORIA 
    140. GAJENI SE GROUP 
    141. Gaodav Protection & Training 
    142. GENESIS K9 GROUP (PTY) LTD 
    143. George B Security Seervices 
    144. Getsmarter 
    145. GINGIRIKANI SECURITY SERVICES CC 
    146. GLOBAL SAFESKYZ 
    147. Gogontle Security and Maintanacy Services 
    148. GOLDFIELDS TVET COLLEGE 
    149. GOLDMAN COLLEGE (PTY) LTD 
    150. GS PROTECTION GROUP 
    151. GUNDO SECURITY & SUPPLY CC 
    152. Gundo Security and Supply LebowaKgomo 
    153. Hafha Security and Training 
    154. HAZOEMA TRADING ENTREPRISE CC 
    155. Heavenly Button Trading 
    156. HENQUE 3375 CC 
    157. HIGH RISK TRAINING PTY LTD 
    158. HJN POLOKWANE BRANCH PTY LTD 
    159. HJN PROTORIA BRANCH 02 
    160. HLAESEKANI SECURITY SERVICES 
    161. HLUMA SECURITY SERVICES 
    162. HUMAN RESOURCE DEVELOPMENT CENTRE PRETORIA 
    163. HUMAN RESOURCE DEVELOPMENT CENTRE: NORTH RAND 
    164. ICARUS GUARDING SERVICES PTY LTD 
    165. ICON SECURITY SERVICES GROUP (PTY) LTD 
    166. Ihawu VIP Protection and security Services 
    167. IJABA INTERGRATED SECURITY SERVICES (PTY) LTD 
    168. Ikhwezi Training Institute (Pty) Ltd 
    169. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    170. IMVULA SKILLS DEVELOPMENT ACADEMY 
    171. IMVULA SKILLS DEVELOPMENT ACADEMY (PTY) LTD CAPE TOWN BRANCH 
    172. INFANTRY SCHOOL 
    173. INGELOSI TRADING 192 CC 
    174. Inkwe Sekuriteit Bk 
    175. INSIMBI SECURITY TRAINING CENTRE 
    176. INSTITUTE FOR PERSONAL CLOSE PROTECTION 
    177. INTEGRATED SECURITY AND MANGEMENT SOLUTIONS (PTY) LTD 
    178. IPID Investigation 
    179. IRW SECURITY CLEANING AND LABOUR RECRUITMENT CC 
    180. ISASA SECURITY TRAINING CC 
    181. ITO FOCUS PHOLE 
    182. JABULANI SECURITY 
    183. JFH Holding Pty Ltd 
    184. JJM SECURITY 
    185. JODIGYN (PTY) LTD 
    186. JOHN FAZA ENTERPRISES 
    187. K9 REVELATION SERVICES 
    188. KALLVEST (PTY) LTD 
    189. KEDISANG SECURITY 
    190. KHOMBO SECURITY AND TRAINING CC 
    191. KNO SECURITY AND SUPPLY SERVICES (PTY) LTD 
    192. Kunzima Training Centre and Projects 
    193. Kwamandla Protection 
    194. L AND L TRAINING 
    195. LAMS KWENA RESCUE 
    196. LEBZ PEKEDI CONSTRUCTION AND TRAIDING (PTY) LTD 
    197. Lempitse Trading Enterprise 131 Pty Ltd 
    198. Lesedi Security And Training Servic Es 
    199. LIFESHIELD HOME SECURITY AND PROJECTS PTY LTD 
    200. LIVHU NA MASHUDU SECURITY AND TRADING CC 
    201. LUANAMETRADING ENTERPISE 
    202. LUFAFLO SOLUTIONS PTY LTD 
    203. LUFATINGE CONSTRUCTION AND GENERAL TRADING 
    204. LWAZI ACADEMY OF LEARNING 
    205. M and T Risk Solutions 
    206. M SIBANGO INTERNATIONAL SECURITY PTY LTD 
    207. MA SECURITY TRAINING AND PRIVATE INVESTIGATION 
    208. MABASO HOLDINGS 
    209. MABOTWANE SECURITY SERVICES CC 
    210. MADUNA PROTECTION SERVICES CC 
    211. MAGLESH FACILITIES MANAGEMENT PTY LTD 
    212. Magomani Training and Security Services Pty Ltd 
    213. Magugununu Paul Zwane Pty Ltd 
    214. MAHAMOTSA TRADING ENTERPRISE CC 
    215. MAJUBA TVET COLLEGE 
    216. Makhuva Trading 
    217. Maktshif Security Training Services Pty Ltd 
    218. MALOPE PHAHLA TRADING AND PROJECTS 
    219. MALUTI TVET COLLEGE KWETUSONG CAMPUS 
    220. Manganda Security 
    221. MANGWEVU SECUTRITY SERVICES PTY LTD 
    222. Mapasa Security Security Services Pty Ltd 
    223. MARY AND DAUGHTERS PROPERTIES 
    224. MAS SAFE SECURITY CC 
    225. Mason Consultancy Pty Ltd 
    226. MASUTHA TRAINING AND SECURITY SERVICES 
    227. Mathole Security & Cleaning Services Pty Ltd 
    228. MATIM BUSINESS CONSULTANTS 
    229. MATIMBA SAFETY AND SECURITY (PTY) LTD 
    230. MATOME AND MOLOTO PROTECTION SERVICES 
    231. MAXIMUM NOTIONS PRIVATE INVESTIGATORS CC 
    232. MBUDZANA DZANGA TRADERS CONSTRUCTION AND SECURITY 
    233. MDIDWA SECURITY SERVICES 
    234. MEC TRAINING (PTY) LTD 
    235. Metro 50 Security Services 
    236. Metrorail Cape Town 
    237. Metrorail Durban 
    238. Metrorail WITS 
    239. Mgwambani Security & Projects Pty Ltd 
    240. MIDI GENERAL TRADING PTY LTD 
    241. MIDRAND TRAINING ACADEMY PTY LTD 
    242. MILITES DEI SECURITY SERVICES (PTY) LTD 
    243. MILLCREEK TRADING CC 
    244. MILZET HOLDINGS (PTY) LTD 
    245. MISHO''S INVETMENTS 
    246. MJAYELI SECURITY (PTY) LTD 
    247. MMAPHUTHI SECURITY CC 
    248. MMASEBKO TRAINING SECURITY CENTRE 
    249. MODE SECURITY MPUMALANGA 
    250. Mode Security PTY LTD 
    251. MODISE COMPUTER COLLEGE 
    252. Mogale Protection Services 
    253. MOLAO ACADEMY 
    254. MOLAPO-MOTLE ENTERPRISES 
    255. MOLEMA DEVELOPMENT TRAINING 
    256. MOLEMA GROUP HOLDINGS 
    257. MOLWANTWA TRADING CONSTRUCTION 
    258. MONTANA KONSTRUKSIE 
    259. MOTLATLA PROSPERITY HOLDINGS 
    260. MOTLHABANE RISK MANAGEMENT SERVICES 
    261. Mtomntwana Roadmarking Pty Ltd 
    262. MUBENGA LA FAMILLE PTY LTD 
    263. Mulanga Security Guard and Training 
    264. MUSTEK UNLIMITED 
    265. MUTENDA SECURITY SERVICES CC 
    266. Muteo Security Solution & Cleaning Services 
    267. MUTHAMANI GENERAL SECURITY SERVICES 
    268. Mvikeli Production Services 
    269. MZILANKALA DEVELOPMENT AND PROJECTS CC 
    270. Nanikie Security Guard 
    271. Nare Security Training and Protection Services 
    272. NATIONAL PROFESSIONAL SECURITY SERVICES CC 
    273. National Security and fire Pty Ltd 
    274. NCEDA CLEANING AND SECURITY SERVICES 
    275. NDIVHUWO SECURITY TRAINING 
    276. NEMJA SECURITY AND PROJECTS CC 
    277. NEWAY SECURITY 
    278. NINA WIZ TRADING ( PTY ) LTD 
    279. NKANGALA TVET COLLEGE 
    280. Nkhangwe Trading Enterprise 
    281. Noctuam Training Academy 
    282. NOMADUKU SECURITY SERVICES CC 
    283. NOMAGWANISHE INVESTMENT CC 
    284. NORTHERN GOURMET TRADERS AND SECURITY SERVICES CC 
    285. NORTHERN PROVINCE TRAINING ACADEMY 
    286. NS 64 BUSINESS ENTERPRISE 
    287. Nsirhelelo Security Services Pty Ltd 
    288. Ntsako Risk Solutions Pty Ltd 
    289. NU LAW FIREARMS COMPLIANCE 
    290. Nyaluvhani Project 
    291. NYANDENI SECURITY SERVICES 
    292. OMEGA RISK SOLUTIONS 
    293. Onalenna Security Services and General Trading Pty Ltd 
    294. ONGOTI RISK MANAGEMENT SERVICES 
    295. Orbis Security Solutions Pty Ltd 
    296. ORBIT TVET COLLEGE 
    297. PASE ADVANCED TRAINING CONCEPT PTY LTD 
    298. Pearl Coral Securities 
    299. PERFOMANCE DEVELOPMENT INSTITUTE 
    300. Phakama Security 
    301. PHEPHENG TRAINING (PTY) LTD 
    302. PHUHLISO TRAINING ACADEMY 
    303. PHUMLA MANGWENIS TRADING AND PROJECTS PTY LTD 
    304. PIONEER BUSINESS CONSULTING (PTY) LTD 
    305. PIROT SECURITY SERVICES 
    306. POSEIDAN SECURITY SERVICE PTY LTD 
    307. PRO ARM FIREARM TRAINING ACADEMY 
    308. PRO SECURE PTY LTD 
    309. PROTEA COIN GROUP (ASSETS IN TRANSIT AND ARMED REACTION) 
    310. PROTOCOL K9 PTY LTD 
    311. QHAKUPHELA TRADING 
    312. Qhawe Training and Services 
    313. QHIMECI TRADING ENTERPRISE 
    314. Quiver Security Services Cc 
    315. R Protections Pty Ltd 
    316. Rallele Trading 
    317. RAMAZWI SECURITY SERVICES CC 
    318. REVOLT GROUP TRADING( PTY) LTD 
    319. RHEE SECURITY SERVICES 
    320. RI A LINDA SECURITY SOLUTIONS 
    321. RIA SEBETSA SECURITY SERVICES CC 
    322. RIALIVHUWA SECURITY SERVICES 
    323. RISENGASECURITY TRAINING SERVICES 
    324. ROMULA BUSINESS ENTERPRISES T/A SIYAFUNDA SECURITY ACADEMY 
    325. Rosco Consultants Pty Ltd 
    326. ROTOVHEDZA SECURITY SERVICES 
    327. SA Crime Patrols Durban North 
    328. SA PROTECTION AND SECURITY UNIT (PTY) LTD 
    329. SA TIGER SECURITY 
    330. SAAF PROTECTION SERVICE TRAINING WING 
    331. SAHARA EDUCATION. TRAINING. DEVELOPMENT 
    332. SAHO INVESTMENT CC 
    333. SAKHI'SIZWE SECURITY SERVICES CC 
    334. SBV SERVICES BLOEMFONTEIN 
    335. SBV SERVICES MIDRAND 
    336. SBV SERVICES PORT ELIZABETH 
    337. SBV SERVICES PRETORIA 
    338. SBV SERVICES RICHARDSBAY 
    339. SBV SERVICES RUSTENBURG 
    340. SCORPION RISK SERVICES CC 
    341. SCOTTIE PROJECTS 
    342. Secure Training Academy Pty Ltd 
    343. SECURITAS SPECIALIZED SERVICES PTY LTD 
    344. SECUTRAIN 
    345. SEDIBENG COLLEGE FET 
    346. SETHIKE TRADING 
    347. SHALUZA PROTECTION FORCE CC 
    348. SHAMARIAH SECURITY AND TRAINING 
    349. SHEPPERD ACADEMY 
    350. Shining Star Security and Projects 
    351. SIBANYE GOLD PROTECTION SERVICES 
    352. SIBANYE GOLD PROTECTION SERVICES (PTY) LTD NORTH WEST RUSTENBURG 
    353. SILWAYIPHI CLEANING SECURITY SERVICES 
    354. SIPHEFU BUSINESS SOLUTIONS (PTY) LTD 
    355. SIPHOCOPS SECURITY 111 KERK STREET MEUBEL SENTRUM JHB 
    356. SIRIUS RISK MANAGEMENT (PTY) LTD 
    357. SIT INVESTMENT HOLDINGS 
    358. SIVA SECURITY SERVICES 
    359. SIYANIVIKELA SECURITY SERVICES 
    360. SIYASEBENTA TRADING ENTERPRISE 
    361. SLAMULELE SECURITY COMPANY 
    362. Sleeve Rolles Ready to Work Pty Ltd 
    363. SNAP SOLUTIONS NETWX PTY LTD 
    364. SOLID PROTECTION SERVICES PTY LTD 
    365. Solutionsupply Pty Ltd 
    366. SOUTH AFRICAN MARSHALL (PTY) LTD 
    367. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION ALL SAINTS 
    368. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION LIMPOPO PROVINCE 
    369. SOUTH AFRICAN POLICE SERVICES MPUMALANGA 
    370. SOUTH AFRICAN RESERVE BANK DURBAN 
    371. SOUTH AFRICAN RESERVE BANK JOHANNESBURG 
    372. SOUTH AFRICAN RESERVE BANK TRADING AS SOUTH AFRICAN BANK NOTE 
    373. SOUTH AFRICAN RESERVE BANK TRADING AS SOUTH AFRICAN MINT 
    374. SOUTH AFRICAN WING SECURITY CC 
    375. Spot Reaction Pty Ltd 
    376. SQUADRON VIKELA SECURITY 
    377. SSG Security Solutions Pty Ltd 
    378. Staff Management Services 
    379. STALLION LEARNING CENTRE PTY LTD 
    380. STALLION SECURITY PTY LTD WESTERN CAPE BRANCH 
    381. STRONG TRAINING ACADEMY THOHOYANDOU 
    382. SVA Training 
    383. TACKLE HOF TRADING 
    384. TACTICAL AND STRATEGIC SECURITY TRAINING 
    385. TACTICAL K9 AFRICA 
    386. Tactical Reaction Services Cc 
    387. TACTICAL TASK FORCE AND TRAINING ACADEMY 
    388. TASA RISK MANAGEMENT 
    389. TDP Enterprise and Projects (Pty) Ltd 
    390. TENSHO PTY LTD 
    391. THE BUSINESS ZONE 607 CC 
    392. THE LADY BOSS SECURITY SERVICES 
    393. THEMBANATHI SECURITY SAFETY AND CLEANING SERVICES 
    394. Thikhedzo Security and Protection Services 
    395. THINETI SECURITY AND TRAINING 
    396. THINGA SECURITY TRAINING SERVICES CC 
    397. THIZRAM 
    398. THLAPI SECURITY AND PROJECTS (PTY) LTD 
    399. THOMPSONS KHUSELA CC 
    400. THOMPSONS SECURITY GROUP (PTY) LTD 
    401. THOPAS SECURITY SERVICES 
    402. THOZAKHE SECURITY SERVICES PTY) LTD 
    403. THREEWAY CONSULTING 
    404. THUBAGUTSA TRADING ENTERPRISE 
    405. TITANCE BUSINESS ENTERPRISES 
    406. TLOTSOPARTNERS 
    407. TRANSNET SCHOOL OF SECURITY - ESSELENPARK 
    408. TRIPPLE THREAT SECURITY SERVICES PTY LTD 
    409. Tsaroga Phoka Security and General Trade 
    410. TSHAKHWILO TRADING ENTERPRISE 
    411. TSHIKALANGE SECURITY SERVICES AND TRAINING 
    412. TSHINGAMO GENERAL TRADING PTY LTD 
    413. Tshisasa Security Services 
    414. TSHITHIKHO SUPPLY AND SECURITY CC 
    415. Tshwane North College for FET - Central Office 
    416. TSHWANE NORTH TVET COLLEGE 
    417. Tshwane South Public FET College - Central Office 
    418. Tshwane South Public FET College - Pretoria West Campus 
    419. TSHWANE SOUTH TVET COLLEGE ATTERIDGEVILLE CAMPURS 
    420. TSHWANE SOUTH TVET COLLEGE ODI CAMPUS 
    421. TSHWANE SOUTH TVET COLLEGE PRETORIA WEST CAMPUS 
    422. TSU PROTECTION SERVICES 
    423. TT ROS BUSINESS ENTERPRISE 
    424. TUMAHOLE AVIATION SECURITY AND PROJECTS PTY LTD 
    425. TYEKS SECURITY SERVICES 
    426. TZANEEN TRAINING CENTRE LIMPOPO 
    427. UBOMI TECHNOLOGIES 
    428. UBUNTU 
    429. ULTIMATE SECURITY AND BODYGUARD TRAINING SERVICES 
    430. UNLOCK INNOVATIONS (PTY) LTD 
    431. UTHUSO TRAINING INSTITUTE PTY LTD 
    432. VALLEY TRAINING ACADEMY 
    433. Vanguard Intergrated Services 
    434. VELSEC SECURITY SOLUTIONS 
    435. VETARAN SECURITY SERVICES 
    436. VETUS SCHOLA BOLAND PTY LTD 
    437. Vexlozone (Pty) Ltd 
    438. VHAZWIMI SECURITY AND PROTECTION DERVICES PTY LTD 
    439. VHUDIKI SECURITY AND GENERAL SUPPLIER 
    440. VHUTHU SECURITY SOLUTIONS (PTY) LTD 
    441. VIMTSIRE SECURITY AND PROTECTION SERVICESS C C 
    442. VITAL SKILLS CC 
    443. VS AFRICA SECURITY TRAINING AND GUARD 
    444. VSS AND TRAINING TRADING AS VALLIENT SECURITY SERVICES 
    445. VUSA - ISIZWE SECURITY (PTY) LTD BENONI 
    446. VUSA ISIZWE SECURITY SERVICES (PTY) LTD 
    447. VUTHELA AFRICA SECURITY SERVICES 
    448. VUWA HOLDINGS (PTY) LTD 
    449. Vuyani Security Services and Projects 
    450. WILDLIFE K9 ACADEMY 
    451. WILLSHIR TRADING 
    452. WINYFIELD SECURITY TRAINING 
    453. WINYFIELD TRADING ENTERPRISE CC 
    454. WISE GUY ACADEMY (PTY) LTD 
    455. Wolf Guarding Solutions Pty Ltd 
    456. Xhobani Security Services Cc 
    457. XONE CONTROL ROOM MANAGEMENT (PTY) LTD 
    458. YIREVES SOLUTIONS 81 CC T/A EXECUTIVE DECISIONS 
    459. ZANMARHEIM CANINE AND SECURITY SERVICES (PTY) LTD 
    460. ZERO TOLERANCE SECURITY 
    461. ZEVOLI 9 PTY LTD 
    462. ZT Security Services 



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