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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Use a computer based workforce management system 
SAQA US ID UNIT STANDARD TITLE
246683  Use a computer based workforce management system 
ORIGINATOR
SGB Telecommunications 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing, engineering and technology. This skill forms the basis for using centralised workforce management systems in specific occupations at NQF Levels 3, 4 and 5.

The qualifying learner is capable of demonstrating:
  • An understanding of a workforce management system.
  • The ability to perform operations on a workforce management system.
  • The ability to interpret and process a work order.
  • The ability to conclude a work order for normal and abnormal jobs.

    The learning outcomes in this unit standard contributes to the exit level outcomes which provide qualifying learners with access to a range of further learning in this field at NQF Level 3 and above, in the form of workplace based learning programmes for occupationally focused qualifications. Qualifying learners also have an understanding of the science and technology which underpins these activities. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners acquiring this standard will be learning towards obtaining a national qualification or are working within a computer and information technology environment, where acquisition of competence against this standard will add value to a learner's job, or chances of finding employment.

    The qualifying learner is capable of:
  • Understanding the terminology of the workforce management system.
  • Operating a personal computer and communicating via electronic data interchange.
  • Managing work on a personal computer.
  • Creating professional documents.
  • Creating professional numerical and financial reports.

    The learning assumed to be in place should be on the same level of this unit standard or higher:
  • Communication, Language and Literacy.
  • Numeracy.
  • Computer literacy.

    The credits allocated to this unit standard assumes that a learner is already competent in communications and numeracy at ABET Level 3. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the workforce management system. 
    OUTCOME RANGE 
    The management system includes, but is not limited to Features, Functions and User Profiles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Demonstrate an understanding of the company specific terminology of the management system by using the specific terminology appropriately in a real life situation. 

    ASSESSMENT CRITERION 2 
    Demonstrate an understanding of the features of the management system by illustrating the specific features appropriately in a real life situation. 

    ASSESSMENT CRITERION 3 
    Demonstrate an understanding of the functions of the management system by using the specific functions appropriately in a real life situation. 

    ASSESSMENT CRITERION 4 
    Demonstrate an understanding of the various user access profiles of the management system by using the user access profiles appropriately in a real life situation. 

    SPECIFIC OUTCOME 2 
    Demonstrate the ability to perform operations on the workforce management system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Demonstrate the ability to gain access to- and log off successfully from the workforce management system. 

    ASSESSMENT CRITERION 2 
    Demonstrate the ability to configure settings correctly on the workforce management system. 

    SPECIFIC OUTCOME 3 
    Demonstrate the ability to interpret and process a work order. 
    OUTCOME RANGE 
    The processing of a work order includes, but is not limited to the following: order acceptance, interpretation, completion and suspension:
  • Usage.
  • Work order process. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Demonstrate the ability to gain access to the list of work orders correctly. 

    ASSESSMENT CRITERION 2 
    Demonstrate the ability to accept and interpret a work order correctly. 

    ASSESSMENT CRITERION 3 
    Demonstrate the ability to process the work order correctly as per company specific work processes. 

    SPECIFIC OUTCOME 4 
    Demonstrate the ability to conclude a work order for normal and abnormal jobs. 
    OUTCOME RANGE 
    The conclusion of a work order includes, but is not limited to the following:
  • Referral, suspension and documentation. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Demonstrate the ability to conclude a successful work order and related documentation correctly. 

    ASSESSMENT CRITERION 2 
    Demonstrate the ability to successfully suspend a work order for further processing. 

    ASSESSMENT CRITERION 3 
    Demonstrate the ability to refer a work order successfully for alternative processing. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA and have specific expertise in the work force management system.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant SETA/ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Skill, knowledge and understanding of:
  • Workforce management.
  • Work order process.
  • Documentation. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify issues and arranging their activities by processing the information on the work orders. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with all stakeholders to complete orders. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organise their activities to ensure that work orders are completed. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, evaluate, organise and critically evaluate information pertaining to work order completion. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively with others to ensure that work orders are completed. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use technology to assist in executing the work order process. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to explain the management system as a set of interrelated processes used to dispatch, accept, refer, suspend and complete work orders. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Comment on this unit standard should reach SAQA no later than 26 October 2007.
    Supplementary Information:

    The learner must be assessed using integrated assessment:
  • Theoretical component (written or oral). The results of course examinations contributing to the achievement of this unit standard are acceptable evidence.
  • Practical/skills demonstration:
    > The learner must be assessed in a simulated environment or in-situ.

    The learner can compile a Portfolio of Evidence.

    The assessment of this unit standard should involve a task or tasks which integrate(s) a number of activities, several functions and a range of tools.

    Notes to Assessors:

    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessments at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Ensure that the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59057   Further Education and Training Certificate: Telecommunication Network Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Learn (Pty) Ltd 
    2. BEE Clinic Pty Ltd 
    3. Mpande Technologies cc 
    4. Mufuka Business and Technical 
    5. Nolwazi Stem Education for The 
    6. OPELONG BUSINESS INSTITUTE (PT 
    7. Progressive School of Business 
    8. QUARPHIX (PTY) LTD 
    9. SUCCESS BUILDERS INTERNATIONAL CC 
    10. SUPREME ICT CONSULTANTS 
    11. TELKOM SA SOC LIMITED 
    12. Ukwazi Academy and Corporate S 
    13. Varsity Institute of Science & Technology (Pty)Ltd 
    14. Victor Optic Fibre Solutions 
    15. Wellinkwise Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.