SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Operate a chip and cash and coin float 
SAQA US ID UNIT STANDARD TITLE
258035  Operate a chip and cash and coin float 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7797  Operate a chip and cash float  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
Each learner must know how to accurately verify cash and chips and be able to perform buy-ins and cash-outs for customers. The individual must understand the impact on the organisation if this is not done accurately, as well as the importance of dealing with customers promptly and efficiently.

In particular, on completion of this unit standard, the learner is able to:
  • Handle chips correctly.
  • Handle cash and vouchers correctly.
  • Describe the possible impact of not verifying cash and checking for forgeries.
  • Check and operate floats accurately.
  • Ensure good customer service. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Mathematical Literacy at NQF Level 2 or equivalent.
  • Communication at NQF Level 2 or equivalent. 

  • UNIT STANDARD RANGE 
    The typical scope and context of this unit standard is the operating of a chip and cash float within any casino in South Africa. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Check the opening and return floats. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The opening and return floats are checked to ensure accuracy in line with relevant company procedure and Gaming board requirements. 

    ASSESSMENT CRITERION 2 
    Variances encountered when checking float are reported immediately according to company procedure. 

    ASSESSMENT CRITERION 3 
    The importance of opening the position quickly is explained in accordance with company policy. 

    ASSESSMENT CRITERION 4 
    The importance of having more than one person sign for the accuracy of the opening and closing float inventories is explained focusing on the consequences of not having more than one person sign. 

    ASSESSMENT CRITERION 5 
    Adequate float levels and mix of notes and tokens are maintained according to business requirements. 

    ASSESSMENT CRITERION 6 
    Provincial Gaming Board requirements and company procedures when dealing with float control are explained with examples of practical implementation. 

    SPECIFIC OUTCOME 2 
    Handle chips. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Provincial Gaming Board requirements and company procedures when dealing with casino chips are explained with examples of correct procedures. 

    ASSESSMENT CRITERION 2 
    Various chips are handled correctly. 
    ASSESSMENT CRITERION RANGE 
    Chips include but is not limited to oversized, value, plaques/French, non-negotiable, competition, promotional.
     

    ASSESSMENT CRITERION 3 
    The use of each type of chip is demonstrated correctly and an explanation given of its purpose. 

    ASSESSMENT CRITERION 4 
    Appropriate measures are taken when presented with "foreign" chips. 

    ASSESSMENT CRITERION 5 
    Forged chips are identified and an explanation given of how they have to be dealt with. 

    SPECIFIC OUTCOME 3 
    Handle cash and vouchers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Customers are cashed out accurately and quickly. 

    ASSESSMENT CRITERION 2 
    An explanation is given of the importance of checking and reconciling the cash before handing it to the customer. 
    ASSESSMENT CRITERION RANGE 
  • Cashing out includes but is not limited to all chip varieties, vouchers/promotional value items.
  • Cash includes but is not limited to Rand Monetary Area currencies (where applicable), local currency.
     

  • ASSESSMENT CRITERION 3 
    The cash buy-in process is recorded accurately and according to legislative procedure. 

    ASSESSMENT CRITERION 4 
    An explanation is given of the legislative obligation of attaching the customer's name to cash. 

    ASSESSMENT CRITERION 5 
    Vouchers and promotional value items are checked and an explanation is given of the system. 

    ASSESSMENT CRITERION 6 
    Provincial gaming board requirements and company procedures are stated when dealing with cash. 

    SPECIFIC OUTCOME 4 
    Describe the possible impact of not verifying cash and checking for forgeries. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The impact of forged currency on the casino industry in general is described with reference to total income loss. 

    ASSESSMENT CRITERION 2 
    The specific impact of forged currency on cashiers is described with reference to productivity and efficiency. 

    ASSESSMENT CRITERION 3 
    Various ways in which cash is verified and forgeries are checked is described according to company procedures. 

    SPECIFIC OUTCOME 5 
    Make payments from the float. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Coins and tokens are exchanged and an explanation given of the importance of checking and reconciling the cash received from the customer. 

    ASSESSMENT CRITERION 2 
    A customer is cashed out and an explanation given of the importance of checking and reconciling the value before handing it to the customer. 

    ASSESSMENT CRITERION 3 
    Cash buy-ins are recorded and an explanation is given of the importance of attaching the customer's name to the cash. 

    ASSESSMENT CRITERION 4 
    The efficient dealing of customer queries and payouts is explained in terms of the impact on the organization. 

    SPECIFIC OUTCOME 6 
    Check and operate floats accurately. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of checking the opening and closing floats is stressed with emphasis placed on reporting variances immediately. 

    ASSESSMENT CRITERION 2 
    The importance to the company of opening the position quickly is explained according to company policy. 

    ASSESSMENT CRITERION 3 
    Having more than one person sign the opening and closing cashier float reconciliation sheets is insisted upon in alignment with company policy and procedure. 

    ASSESSMENT CRITERION 4 
    Provincial Gaming Board requirements and company procedures are stated when dealing with float control. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, includes:
  • Relevant provincial gaming Board requirements and company procedures.
  • Relevant gaming legislative requirements.
  • Aspects of handling chips.
  • Relevant company policy and procedure.
  • Methods of forging currency and the identification thereof.
  • Relevant customer care. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution is evidenced when handling an issue involving a customer and giving reasons for the decision. 

    UNIT STANDARD CCFO COLLECTING 
    Information is evaluated when handling chips correctly. 

    UNIT STANDARD CCFO COMMUNICATING 
    Good communication skills are employed when dealing with customers promptly and efficiently. 

    UNIT STANDARD ASSESSOR CRITERIA 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7797, "Operate a chip and cash float", Level 3, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.