SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process credit applications 
SAQA US ID UNIT STANDARD TITLE
258177  Process credit applications 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people in the Wholesale and Retail (W&R) industry who deal directly with customers applying for credit.

They communicate organisational policies and procedures for the granting of credit, they process the credit application, they communicate the result of the application and are responsible for the applicable administration.

Qualifying learners will be capable of:
  • Explaining credit legislation and organisational policies.
  • Assessing and validating the credit application and supporting documentation.
  • Communicating the credit decision.
  • Controlling the finalisation of administrative documentation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain credit legislation and organisational policies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The requirements of affordability are explained in terms of legislation and/or organisational policies. 

    ASSESSMENT CRITERION 2 
    The requirements for the granting of credit is explained in terms of organisational policies. 

    ASSESSMENT CRITERION 3 
    The process and time-frames for the granting of credit is explained as it applies to the organisation. 

    ASSESSMENT CRITERION 4 
    The providing of incorrect information by the customer to the organisation is explained in terms of its impact on the customer and the organisation. 

    ASSESSMENT CRITERION 5 
    The providing of incorrect information to the customer is explained in terms of its impact on the customer and the organisation. 

    SPECIFIC OUTCOME 2 
    Assess and validate the credit application and supporting documentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The credit application and supporting documentation is examined for completeness and validity in terms of the organisational and legal requirements. 

    ASSESSMENT CRITERION 2 
    Discrepancies are identified within documentation and analysed following organisation policies and procedures. 

    ASSESSMENT CRITERION 3 
    Incomplete and invalid information is followed up with relevant parties in terms of the organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    Explanations for unresolved discrepancies are reported to relevant parties for further action following the organisation's procedures. 

    SPECIFIC OUTCOME 3 
    Communicate the credit decision. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The process for approving credit applications is explained according to organisational procedures. 

    ASSESSMENT CRITERION 2 
    The outcome of the credit application is communicated according to organisation procedures. 

    ASSESSMENT CRITERION 3 
    Administrative processes and procedures are completed following the organisational and legal requirements. 

    ASSESSMENT CRITERION 4 
    The options open to the customer in the event of their application being rejected are explained in terms of organisational alternatives. 

    ASSESSMENT CRITERION 5 
    The manner in which the customer should conduct the account is explained in terms of legal, security and organizational requirements. 
    ASSESSMENT CRITERION RANGE 
    Items to be managed may include, but are not limited to:
  • Lost/stolen cards, monthly statements, payment requirements, receipts and who may buy on the account.
     

  • SPECIFIC OUTCOME 4 
    Control the finalisation of administrative documentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Documents are authorised according to administrative procedures of the organisation. 

    ASSESSMENT CRITERION 2 
    Documents are distributed to relevant parties according to the organisation's policies and procedures. 

    ASSESSMENT CRITERION 3 
    Storage and filing of retained documentation for future reference is completed to ensure they meet the organisational and legal requirements. 

    ASSESSMENT CRITERION 4 
    Administrative document controls are adhered to in terms of the organisation's policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this unit standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant Education and Training Quality Assurance (ETQA) body.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in the specific outcomes of the unit standard as well as the integrated competence described in the purpose of the unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Applicable credit legislation, organisational credit policies and processes.
  • Organisation credit administration requirements.
  • Organisational credit administrative control procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with processing credit applications by employing responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group or role-players in processing credit applications. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in discharging credit processing duties and responsibilities within the W&R business. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with credit applicants. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to process and control the finalisation of credit applications. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world, as a set of related systems by recognising that problem solving in credit application processing exists in a variety of related contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Edutel Wholesale & Retail Academy 
    2. Nela Kahle 80 cc 
    3. The Ed Agency Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.