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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify and describe the rights and responsibilities of housing consumers and other role-players 
SAQA US ID UNIT STANDARD TITLE
262906  Identify and describe the rights and responsibilities of housing consumers and other role-players 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Physical Planning, Design and Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 1  NQF Level 01 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114290  Identify and manage rights and responsibilities of housing consumers and other role-players  Level 1  NQF Level 01   

PURPOSE OF THE UNIT STANDARD 
Learners who achieve this standard will be able to demonstrate awareness of the relationship between the rights and responsibilities as a homeowner or a tenant, regarding financial, legislative, technical, communal and environmental aspects. They will also be aware of the rights and responsibilities of providers of housing; whether these are sellers, lenders or landlords.

Awareness of rights and responsibilities help learners become active housing consumers. This contributes to a stable and safe housing environment in which individuals and families can lead a quality life and develop to their fullest potential. This will ultimately contribute to the social and economic transformation of South Africa.

Learners will be able to:
  • Understand the roles and responsibilities of various role-players in housing provision.
  • Show critical awareness of the relationship between rights and responsibilities of consumers.
  • Understand the various rights and responsibilities of homeowners in financial, legislative, technical, communal and environmental contexts.
  • Use appropriate strategies to exercise housing consumer rights. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Literacy, communications skills and numeracy at ABET Level 3. 

    UNIT STANDARD RANGE 
  • Consumers: Owners and tenants.
  • Role-players: Different tiers of government, financial institutions, developers, builders etc. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and describe the roles and responsibilities of various role-players in housing provision. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Various role-players in housing provision are identified and listed in terms of their roles and responsibilities at different levels of housing delivery within the context of government and private housing. 

    ASSESSMENT CRITERION 2 
    Various role-players are identified and described in terms of their functions in housing provision. 

    ASSESSMENT CRITERION 3 
    Various duties and liabilities are identified and described in relation to each role-player in housing. 

    SPECIFIC OUTCOME 2 
    Show critical awareness of the relationship between rights and responsibilities of consumers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The problems associated with corruption are identified and described in housing provision and development arena. 

    ASSESSMENT CRITERION 2 
    Different types of corrupt practices in housing delivery are identified and described with examples. 

    ASSESSMENT CRITERION 3 
    The importance of reporting corrupt practices to relevant authorities using relevant mechanisms is explained with examples. 

    ASSESSMENT CRITERION 4 
    The relationship between rights and responsibilities of homeowners is explained and described in relation to housing provision and ownership. 

    ASSESSMENT CRITERION 5 
    The relationship regarding rights and responsibilities of homeowners vs. role players that provide housing is discussed within context. 

    SPECIFIC OUTCOME 3 
    Identify and describe the various rights and responsibilities of homeowners in financial, legislative, technical, communal and environmental contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Financial rights and responsibilities of homeowners are listed and explained in terms of the National Credit Act and relevant legislation. 

    ASSESSMENT CRITERION 2 
    Legislative rights and responsibilities of homeowners are identified and exercised to meet own needs and expectations. 

    ASSESSMENT CRITERION 3 
    Technical rights and responsibilities of homeowners are recognised in order to take action where applicable. 

    ASSESSMENT CRITERION 4 
    Communal rights and responsibilities of homeowners are described with examples. 

    ASSESSMENT CRITERION 5 
    Environmental rights and responsibilities of homeowners are discussed within context. 

    SPECIFIC OUTCOME 4 
    Use appropriate strategies to exercise housing consumer rights. 
    OUTCOME NOTES 
    Use appropriate strategies to exercise housing consumer rights and be able to design possible recourse. 
    OUTCOME RANGE 
    Housing consumers, owners and tenants, government structures, financial institutions, developers, builders etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Practical examples of possible abuse of rights and responsibilities of role players in respect of financial, legislative, technical, communal and environmental aspects are given and explained according to consumer rights. 

    ASSESSMENT CRITERION 2 
    Information on consumer protective resources and organisations that are available can be accessed and discussed in terms of consumer rights. 

    ASSESSMENT CRITERION 3 
    Consumer problems can be reported to the right organisations and necessary measures taken and implemented for possible recourse according to consumer rights strategies. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An assessor, accredited with a relevant NQF Level 4 or higher qualification, will assess the learner's competency. Only an Assessor with suitable first hand experience in process operations will assess the learner's competency.
  • Anyone assessing a learner or moderating the assessment of a learner against the qualification must be registered as an assessor with the relevant Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this qualification must be accredited as a provider with the relevant Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant Education, Training, Quality, Assurance (ETQA) Body, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the ETQA's policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described in the associated unit standards.
  • Anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems:
  • Considering strategies to exercise consumer rights. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively:
  • Through organizing relevant documents and contact information in consumer protection rights. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting analysing organising and critically evaluating information:
  • Through finding out and acting upon information relating to consumer rights. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 114290, "Identify and manage rights and responsibilities of housing consumers and other role-players", Level 1, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65969   General Education and Training Certificate: Human Settlements Development  Level 1  NQF Level 01  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.