SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate Casino arithmetic for dealers 
SAQA US ID UNIT STANDARD TITLE
7902  Demonstrate Casino arithmetic for dealers 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-07-01  2011-07-31  SAQA 0480/09 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Purpose:

Each learner must be able to perform mental addition, subtraction, multiplication and division with accuracy and speed. The learner must be proficient and understand the positive impact, on the customer and the business, of doing this and base performance on this understanding. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learning Assumptions: The learner should have achieved a minimum of ABET level 3 (Current standard 8) Maths before attempting to achieve competence in this unit standard. 

UNIT STANDARD OUTCOME HEADER 
Demonstrated KNOWLEDGE AND UNDERSTANDING 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated KNOWLEDGE AND UNDERSTANDING 
OUTCOME NOTES 
1. Explain the importance of accuracy and speed when doing mental arithmetic.

2. Describe the impact of underpaying or overpaying the punter.

3. Explain the interrelationship between accuracy, speed and customer satisfaction.

4. Describe procedures for communicating payout to customer and supervisor / inspector 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated KNOWLEDGE AND UNDERSTANDING 
ASSESSMENT CRITERION NOTES 
1. Explain the importance of accuracy and speed when doing mental arithmetic.

2. Describe the impact of underpaying or overpaying the punter.

3. Explain the interrelationship between accuracy, speed and customer satisfaction.

4. Describe procedures for communicating payout to customer and supervisor / inspector 

SPECIFIC OUTCOME 2 
Demonstrated ability to make DECISIONS about practice and ACT accordingly 
OUTCOME NOTES 
5. Given a range of situations, do the calculations quickly and accurately demonstrating the correct techniques. (Range of situations: Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table).

6. Communicate information to customers and supervisors clearly and audibly and explain the importance of mandatory announcements.

7. Adjust the components of a payout in accordance with the customer's requests. (Range of payouts: different value chips). 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to make DECISIONS about practice and ACT accordingly 
ASSESSMENT CRITERION NOTES 
5. Given a range of situations, do the calculations quickly and accurately demonstrating the correct techniques. (Range of situations: Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table).

6. Communicate information to customers and supervisors clearly and audibly and explain the importance of mandatory announcements.

7. Adjust the components of a payout in accordance with the customer's requests. (Range of payouts: different value chips). 

SPECIFIC OUTCOME 3 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE 
OUTCOME NOTES 
8. Given specific changes in chip values, table maximum or minimum, describe how performance would be adapted.

9. Given a problem with customers due to incorrect payouts, suggest alternative solutions. (Range of problems: under paying, over paying ) 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE 
ASSESSMENT CRITERION NOTES 
8. Given specific changes in chip values, table maximum or minimum, describe how performance would be adapted.

9. Given a problem with customers due to incorrect payouts, suggest alternative solutions. (Range of problems: under paying, over paying ) 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation / Moderation

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred. The specific outcomes can be applied in a range of contexts. Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally. We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes. If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


UNIT STANDARD ASSESSOR CRITERIA 
Assessment Criteria :

The assessor must :

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
  • This unit standard must be assessed in the workplace or a realistic working environment.

    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.
  • Observation must occur with at least 5 of the following situations. (Range of situations: Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table).
  • Observation must occur with payouts. (Range of payouts: different value chips).
  • This unit should be assessed in conjunction with the unit standard Demonstrate Chip Handling Dexterity.

    3. Use surveillance target reports as an additional assessment tool where necessary.

    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • UNIT STANDARD NOTES 
    1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    2. Range statements are included with specific outcomes as necessary.

    3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.
  • Organise and manage oneself (Specific Outcome 5,6,7,8,9) 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14114   National Certificate: Dealing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was CATHSSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.