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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Carry out maintenance of gaming machines

SAQA US ID	UNIT STANDARD TITLE
7914	Carry out maintenance of gaming machines
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-07-01	2011-07-31	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each learner must be able to carry out maintenance of gaming machines so as to maximise revenue and enhance customer service. The learner must be familiar with the relevant maintenance procedures and base performance on the understanding that idle machines earn no revenue.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain the importance of maintaining gaming machines.

OUTCOME NOTES

Explain the importance of maintaining gaming machines and the impact of "out of order" gaming machines on the organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

State the company procedures for maintenance and reporting unserviceable gaming machines.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Explain interrelationships.

OUTCOME NOTES

Explain the interrelationships between clean serviceable machines, technical department, customer satisfaction and maximised revenue.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 4

Explain the reasons for cleaning gaming machines.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 5

List the gaming machine fault codes/messages applicable to your operation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 6

Follow the correct procedures with minimum disruption to players.

OUTCOME NOTES

Given a maintenance problem with gaming machines, follow the correct procedures with minimum disruption to players.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 7

Identify faults and decide whether or not to repair the machine.

OUTCOME NOTES

Given a gaming machine, identify faults and decide whether or not to repair the machine or to arrange for the technical department to make the repair. Give reasons for the decision.

OUTCOME RANGE

Gaming machines: video and reel.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 8

Follow the correct procedures for unserviceable machines.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 9

Follow the correct procedures for cleaning gaming machines.

OUTCOME RANGE

Gaming machines: Video and Reel.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 10

Complete maintenance records correctly and accurately.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 11

Describe how performance would be adapted during maintenance and cleaning.

OUTCOME NOTES

Given specific changes in equipment or technology, describe how performance would be adapted during maintenance and cleaning.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 12

Given different types of machines, describe how performance would be adapted.

OUTCOME RANGE

Vending machines, autobanks.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation supplemented by questioning to cover identification of faults in gaming machines.

Observation supplemented by questioning to cover cleaning of gaming machines.

ASSESSMENT CRITERION RANGE

Gaming machines: Video and Reel machines.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Essential embedded knowledge is dealt with under the outcomes section where "demonstrated knowledge and understanding" is required.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO SCIENCE

Use science and technology effectively - relates to the following outcomes:

Given a maintenance problem with gaming machines, follow the correct procedures with minimum disruption to players.

Given a gaming machine, identify faults and decide whether or not to repair the machine or to arrange for the technical department to make the repair. Give reasons for the decision.

Follow the correct procedures for cleaning gaming machines.

Given specific changes in equipment or technology, describe how performance would be adapted during maintenance and cleaning.

UNIT STANDARD NOTES

Recommendations and Exemplars for the design of:

Learning / Curriculum

Learning should include practise with all types of machines until the candidate can identify all faults and carry out minor repairs and basic maintenance in accordance with the range.

Learning should include familiarisation with all procedure manuals for gaming machines as well as the company maintenance reporting procedure.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 3 months of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14120	National Certificate: Gaming (Slots Operations)	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-17	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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