SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Investigate the structure of an insurance company as a workplace 
SAQA US ID UNIT STANDARD TITLE
8078  Investigate the structure of an insurance company as a workplace 
ORIGINATOR
SGB Financial Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2004-08-11  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-08-11   2008-08-11  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114962  Investigate the structure of a financial services workplace  Level 2  NQF Level 02  3   

PURPOSE OF THE UNIT STANDARD 
This unit standard provides a broad introduction to the financial services industry and the insurance sector. It is the starting point for a learner in insurance.
The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.

The qualifying learner is capable of:
  • Understanding the basic concept of core business and support functions in an insurance organisation.
  • Explaining the role of a section or department in the organisation.
  • Identifying different work roles and the contribution of each to the department or section. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should either
  • Hold a GETC or equivalent qualification. Or
  • Be competent in communication and mathematical literacy NQF level 1. 
    		•

    UNIT STANDARD RANGE 
  • Core business activities include claims, new business, Underwriting, Research and Development, Processing policies, E business
  • Support functions include Human Resources, Training and development, Salaries, IT, Forensic Auditing, Marketing, Adjusting/Assessing, Legal, Accounting/credit control, Investments, communications and PRO, Maintenance 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the core business activities of a selected Insurance organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of core business is explained with an example from the insurance industry. 

    ASSESSMENT CRITERION 2 
    2. Specific core business activities are named with reference to the selected organistation. 

    ASSESSMENT CRITERION 3 
    3. The relationships between the different activities are described for the selected organisation. 

    ASSESSMENT CRITERION 4 
    4. A system or process within a selected work unit is described in the correct sequence. 

    ASSESSMENT CRITERION 5 
    5. Examples are listed of ways in which the core business adds value to the organisation. 

    SPECIFIC OUTCOME 2 
    Identify support functions within a selected insurance organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of support functions is explained with an example from the insurance industry. 

    ASSESSMENT CRITERION 2 
    2. Specific support functions are named with reference to the selected organisation. 

    ASSESSMENT CRITERION 3 
    3. The relationship between one support unit and the other business units of the selected organisation is explained at a basic level of understanding. 

    ASSESSMENT CRITERION 4 
    4. Five examples are listed in which the support unit adds value to the organisation. 

    SPECIFIC OUTCOME 3 
    Explain the role of a selected department or section in an insurance company. 
    OUTCOME NOTES 
    Explain the role of a selected department or section in an insurance company and its contribution to the effectiveness of the organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The main function of the selected department or section is explained in relation to core business or support. 

    ASSESSMENT CRITERION 2 
    2. The roles of at least two other departments or sections that interact with the selected section or department are explained at a basic level of understanding. 

    ASSESSMENT CRITERION 3 
    3. The most senior person in the department is identified with, where applicable, the title of his/her position. 

    ASSESSMENT CRITERION 4 
    4. The line is identified from the senior person in the department or section to the Board of Directors. 

    ASSESSMENT CRITERION 5 
    5. The effect on the organisation if the department or section did not function effectively is described with examples. 

    ASSESSMENT CRITERION 6 
    6. The value that the department adds to the organisation is identified with examples. 

    SPECIFIC OUTCOME 4 
    Investigate the different types of work done in the department. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The different roles in the department are identified and an outline is written of the kind of work done by three people. 

    ASSESSMENT CRITERION 2 
    2. The work done in the department is categorised according to its purpose. 

    ASSESSMENT CRITERION 3 
    3. The importance of each category of work is discussed with reference to the efficiency of the department. 

    ASSESSMENT CRITERION 4 
    4. The work in the department is identified as a part of a set of related systems each with a role and a value. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by INSQA or a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the document obtainable from INSQA:
  • INSQA framework for assessment and moderation. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Learners can identify core business activities of one of the 10 sub-sectors of the insurance industry: Short Term; Long Term, Retirement Funding, Healthcare Benefit Administration, Trust Companies, Funeral Insurance, Sectorial Intermediaries, Financial Advisors, Re-insurance, Unit Trusts, Risk Management and Asset Management. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    This unit standard supports in particular, the following critical cross field outcomes at unit standard level:

    1. Learners are able to collect, organise and evaluate information when identifying and explaining the core business activities and support functions in a selected insurance organisation.
    2. Learners are able to communicate effectively and responsibly when explaining the role of a selected department in an insurance company and the different types of work carried out in that department.
    3. Learners can manage themselves and their activities responsibly and effectively while collecting and preparing information, in order to explain the structure of an insurance company as a workplace.
    4. Learners are able to demonstrate an understanding of the world as a set of related systems by identifying the work performed in a selected department of an insurance company in relation to the work of the rest of the organisation.
    5. Learners begin to explore education and career opportunities through investigating different roles and functions in a department of an insurance organisation.
    6. Learners are able to work effectively with others as a member of an organisation when investigating the activities of a workplace. 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners begin to explore education and career opportunities through investigating different roles and functions in a department of an insurance organisation. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of an organisation when investigating the activities of a workplace. 

    UNIT STANDARD CCFO ORGANISING 
    Learners can manage themselves and their activities responsibly and effectively while collecting and preparing information, in order to explain the structure of an insurance company as a workplace. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information when identifying and explaining the core business activities and support functions in a selected insurance organisation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively and responsibly when explaining the role of a selected department in an insurance company and the different types of work carried out in that department. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems by identifying the work performed in a selected department of an insurance company in relation to the work of the rest of the organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by 114962, which is "Investigate the structure of a financial services workplace " 3 credits, NQF Level 2, as from 11 August 2004. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14657   National Certificate: Insurance Administration  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2004-04-18  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.