SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Compiling verbal and written communications in Retail/Wholesale practices 
SAQA US ID UNIT STANDARD TITLE
8245  Compiling verbal and written communications in Retail/Wholesale practices 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  20 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is a fundamental standard towards the qualification National Certificate in Retail / Wholesale processes at NQF 2. It provides the fundamental competence to compile verbal and written communications in preparation for core and elective standards at this level. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Basic numeracy at NQF Level 1 and Literacy at NQF Level 1. 

UNIT STANDARD RANGE 
  • Verbal communication techniques including methods and levels of verbal communication, body language, overcoming obstacles and objections?

    Written business communications including letters, memo`s, faxes?

    General administration procedures including filing, diarising follow-up actions, mailing 
    		•

    UNIT STANDARD OUTCOME HEADER 
    The demonstrated ability to make decisions and con 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    The demonstrated ability to make decisions and consider options when: 
    OUTCOME NOTES 
  • Promoting the image of any organisation by acknowledging customer service standards and sound business etiquette when communicating verbally or in writing with internal and external customers?

    Applying a range of verbal communication techniques appropriate to context when interacting with internal and external customers?

    Applying retail/wholesale business terminology in context when communicating verbally or compiling written communications ?

    Compiling a range of written business communications utilising layouts and formats appropriate to retail/wholesale practices?

    Complying with a range of general administration procedures for written communications 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The demonstrated ability to make decisions and consider options when: 
    ASSESSMENT CRITERION NOTES 
  • Promoting the image of any organisation by acknowledging customer service standards and sound business etiquette when communicating verbally or in writing with internal and external customers?

    Applying a range of verbal communication techniques appropriate to context when interacting with internal and external customers?

    Applying retail/wholesale business terminology in context when communicating verbally or compiling written communications ?

    Compiling a range of written business communications utilising layouts and formats appropriate to retail/wholesale practices?

    Complying with a range of general administration procedures for written communications 
    		•


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    Principles of professional business etiquette?

    Organisational internal and external customer service standards?

    Mission, vision and values of the organisation?

    Techniques for conducting effective verbal communication in a range of contexts?

    Retail/Wholesale business terminology and associated meanings?

    Layout and format for a range of written business documents used in retail/wholesale practices?

    Basic general office administration procedures 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when communicating with internal and external customers so that appropriate techniques are applied to promote a positive outcome for all parties concerned 
    		•

    UNIT STANDARD CCFO WORKING 
  • Develop an understanding of the world as a set of related systems by using retail/wholesale business terms in context to facilitate understanding of verbal and written communication 
    		•

    UNIT STANDARD CCFO COLLECTING 
  • Collect, organise, analyse and evaluate information when compiling written communications so that layout and format used is appropriate to context 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively verbally and in writing so that a clear understanding of the information being transferred is gained by the receiver 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    The ability to produce the following evidence:?

    In house memoranda are used to convey messages where a set has been compiled and a set has been reacted on where the objectives set out in the memoranda have been met.?

    A range of retail and wholesale business technologies is defined.?

    Faxes are sent, telephone calls are made, photocopies are made and a set of documents has been filed. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  13718   National Certificate: Retail and Wholesale Processes  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2006-12-03  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. MASSTORES PTY LTD T/A MAKRO 
    2. Owl Business Training PTY LTD 
    3. P AND L HARDWARE (PTY) LTD 
    4. Tefu And Leah Trading And Business Solutions Pty Ltd 
    5. The Foschini Group 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.