SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Processing credit transactions 
SAQA US ID UNIT STANDARD TITLE
8278  Processing credit transactions 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a core unit standard towards a National Certificate in Retail/Wholesale processes. It is optional within the core to provide relevance to those retail/wholesale outlets who operate on a credit basis. It is also designed to bring credit procedures into line with those outlets considered to be globally competitive 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Basic spoken English or other appropriate language to the equivalent of NQF 1. Computer literacy on basic data capturing. Accounting principles of debit and credit at NQF 1 equivalent. 

UNIT STANDARD RANGE 
  • Credit terms and conditions including repayment terms, interest rates, credit references, banking details
  • Customer information relating to credit transactions including customer cards, invoices, statements, databases, contact information
  • Customer complaints and queries including credit limits, interest charges, readjustment of arrears, over-payments 
    		•

    UNIT STANDARD OUTCOME HEADER 
    The demonstrated ability to make decisions and con 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    The demonstrated ability to make decisions and consider options when: 
    OUTCOME NOTES 
  • Assisting customers applying for credit facilities by identifying and explaining a range of credit terms and conditions relating to credit granting procedures in retail/wholesale outlets?

    Recording a range of credit application details onto customer database systems and updating existing customer records when payment instalments are received for credit transactions in retail/wholesale outlets?

    Processing and distributing invoices/statements to customers and recording payments received for merchandise purchased on credit in retail/wholesale outlets?

    Responding to a range of customer complaints and queries relating to credit granting procedures in retail/wholesale outlets 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
  • The demonstrated ability to make decisions and consider options when: 
    		•
    ASSESSMENT CRITERION NOTES 
    Assisting customers applying for credit facilities by identifying and explaining a range of credit terms and conditions relating to credit granting procedures in retail/wholesale outlets?

    Recording a range of credit application details onto customer database systems and updating existing customer records when payment instalments are received for credit transactions in retail/wholesale outlets?

    Processing and distributing invoices/statements to customers and recording payments received for merchandise purchased on credit in retail/wholesale outlets?

    Responding to a range of customer complaints and queries relating to credit granting procedures in retail/wholesale outlets 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation will be performed by the Retail and Wholesale SETA in its ETQA role. Moderation will be performed by the Banking ETQA 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    Organisational policies and procedures for granting credit to customers?

    Credit application forms used by retail/wholesale outlet and procedures for completing forms?

    Credit terminology and appropriate interest rates for different payment terms?

    Basic principles of accounting (debits and credits)?

    Techniques for capturing and processing customer records?

    Techniques for interacting and negotiating with customers 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when handling customer complaints/queries so that appropriate measures can be implemented to resolve customer conflicts relating to credit transactions 
    		•

    UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and one`s activities so that appropriate documentation and credit information is available for completion by customers applying for credit facilities 
    		•

    UNIT STANDARD CCFO COLLECTING 
  • Collect, analyse and organise information so that customer details and payment information is correctly recorded on databases, cards, invoices and statements 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively so that the terms and conditions of credit transactions are clearly understood by customers completing credit application forms 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    The ability to produce the following types of evidence:

    This evidence should be signed off by the learner`s supervisor?

    Describe organisational procedures for completing credit application forms?

    Demonstrate techniques for assisting customers to complete credit application forms?

    Demonstrate techniques for processing credit applications onto customer database?

    Demonstrate techniques for processing and distributing invoices and statements to customers?

    Demonstrate techniques for receiving and recording payments for credit transactions 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  13718   National Certificate: Retail and Wholesale Processes  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2006-12-03  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Edutel Wholesale & Retail Academy 
    2. LEWIS STORES PTY LTD 
    3. MASSTORES PTY LTD T/A MAKRO 
    4. Owl Business Training PTY LTD 
    5. P AND L HARDWARE (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.