SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Create a guided experience for customers

SAQA US ID	UNIT STANDARD TITLE
8478	Create a guided experience for customers
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The qualifying learner achieving this unit standard in combination with context expertise standard(s) will be able to create and conduct a local guided tourist experience, based on local natural and cultural resources, that entertains and informs visitors.

This unit standard in combination with other context expertise standard(s) will enable the qualifying learner to be a competent guide operating within a local area. In addition they will be well positioned to extend their learning and practice at level 2 into other areas of tourism, or to strive towards guiding standards and practice at higher levels.

Competent qualifying learners in guiding will provide quality experiences to tourists and thus strengthen the profession and tourism in general.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

There are no specific learning assumptions made about qualifying learners entering a programme leading to this unit standard, although the ability to communicate effectively in spoken English will be an advantage as this is, in most cases, the medium of interpretation.

UNIT STANDARD RANGE

Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in ranges/points beneath each. These are prefaced by "e.g." since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. These are intended only as a general guide to scope and complexity of what is required.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Establish needs, limitations and expectations of tourists.

OUTCOME RANGE

Some knowledge of where tourists come from and what might interest them.

The ability to assess individual and group interests and adapt the experience accordingly.

Safely and effectively use necessary equipment according to specified local operational procedures. e.g. radio, spot lighting, technical equipment, jacks, vehicles.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

Method of assessment:
Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

A range of assessment methods should be used, including:

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
Product sample - examine the outcomes previously produced by the practitioner
Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
Questioning (verbal or written) - ask relevant questions linked to the unit standard
Testimony - collect a portfolio of evidence from suitable people (eg: reports from a third party)

Integrated assessment:
It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 2

Identify and assess locally accessible heritage resources and plan a guided experience.

OUTCOME RANGE

Identify sites that may be of interest to visitors that are easily accessed on foot or in the visitor's own car.

Conduct research into aspects of local history that are especially significant using mainly oral sources - but integrating these into the wider historical context where relevant.

Conduct research into local material culture such as hut architecture, craft production, music and performance traditions, oral traditions, poems, etc.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 3

Provide informed and entertaining commentary.

OUTCOME NOTES

Provide informed and entertaining commentary on the sites, resources and experiences of the tourists - recognising that some sites and resources have differing significance for different groups (e.g. opponents in a battle site).

OUTCOME RANGE

Be able to comment informally as the group proceeds

Ensure that knowledge and interpretation is at an appropriate level for the group.

Use knowledge and interpretation to enrich the experience.

Ensure that information is correct. And interpretation is credible/authentic/valid.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 4

Apply a set of professional ethics.

OUTCOME NOTES

Apply a set of professional ethics to ensure the integrity of the cultural, environmental and interpersonal aspects of the experience.

OUTCOME RANGE

Know and follow local operational procedures.

Observe the Guiding Code of Conduct; respectfully manage issues of cultural sensitivity; removal of shoes; no photography; respect for elders.

Know and apply environmental sensitivity with respect to laws and regulations.

Manage the group in a professional manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 5

Ensure the health and safety of tourists on the guided experience with legal requirements.

OUTCOME RANGE

Dealing with non-routine emergencies;

Avoiding circumstances, which may lead to personal risk: rough terrain, wet surfaces, use of equipment.

Take into account specific medical conditions of members of the group.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 6

Ensure legal requirements pertaining to the guided experience are adhered to.

OUTCOME RANGE

Adhere to contract by delivering at least the minimum service sold to a customer.

No changing the itinerary without concrete and justifiable reasons.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 7

Reflect on the guided experience.

OUTCOME NOTES

Reflect on the guided experience, and on own performance in order to improve future practice and learning.

OUTCOME RANGE

Evaluate the success of the guest experience; Evaluate own performance; Report orally on the success or problems of a tour.

Decide on changes to enhance the experience.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a qualifying learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.
3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The qualifying learner is able to demonstrate knowledge and understanding of:
1. Relevant aspects of legislation and regulations appropriate to:

Tourism and guiding.

Occupational health and safety.

Culture, heritage and conservation.
2. Detailed knowledge of local heritage, culture and environment, especially indigenous knowledge.
3. Basic techniques of interpretation and presentation through primarily informal commentary.
4. Diverse tourist groups, their interests, limitations and related expectations.
5. People management skills.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Problem solving relates to all specific outcomes.

UNIT STANDARD CCFO WORKING

Team work relates to the following specific outcomes:

Establish needs, limitations and expectations of tourists.

Identify and assess locally accessible heritage resources and plan a guided experience.

Apply a set of professional ethics to ensure the integrity of the cultural, environmental and interpersonal aspects of the experience.

Ensure the health and safety of tourists on the guided experience with legal requirements.

Reflect on the guided experience, and on own performance in order to improve future practice and learning.

UNIT STANDARD CCFO ORGANISING

Self-organisation and management relates to all specific outcomes.

UNIT STANDARD CCFO COLLECTING

Information evaluation relates to all specific outcomes.

UNIT STANDARD CCFO COMMUNICATING

Communication relates to the following specific outcomes:

Establish needs, limitations and expectations of tourists.

Identify and assess locally accessible heritage resources and plan a guided experience.

Apply a set of professional ethics to ensure the integrity of the cultural, environmental and interpersonal aspects of the experience.

Ensure the health and safety of tourists on the guided experience with legal requirements.

Ensure legal requirements pertaining to the guided experience are adhered to.

UNIT STANDARD CCFO SCIENCE

Use of science and technology relates to the following specific outcomes:

Establish needs, limitations and expectations of tourists.

Identify and assess locally accessible heritage resources and plan a guided experience.

Apply a set of professional ethics to ensure the integrity of the cultural, environmental and interpersonal aspects of the experience.

UNIT STANDARD CCFO DEMONSTRATING

Inter-relatedness of systems relates to all specific outcomes.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Demonstration of the knowledge and skills outlined in this unit standard must be consistent with the principles of the South African Bill of Rights, and in particular, accepting and maintaining a non-discriminatory attitude towards diversity including, for example, differences in gender, race, religion, physical ability and culture.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	17174	National Certificate: Tourism: Guiding	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	22190	General Education and Training Certificate: Tourism	Level 1	NQF Level 01	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Wildlife and Environment Society of SA