SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Communicate in an assertive manner with clients and fellow workers

SAQA US ID	UNIT STANDARD TITLE
9506	Communicate in an assertive manner with clients and fellow workers
ORIGINATOR
SGB Air-conditioning Refrigeration and Ventilation
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 06 - Manufacturing, Engineering and Technology			Engineering and Related Design
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

ABET level 4 literacy

UNIT STANDARD RANGE

Understand passive, aggressive and depressive behaviour.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify assertive behaviour and discuss the advantages.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The concept assertiveness is understood and explained.

ASSESSMENT CRITERION 2

2. Different types of assertive behaviour are identified.

ASSESSMENT CRITERION 3

3. Advantages of assertive behaviour are listed and discussed.

SPECIFIC OUTCOME 2

Understand the importance of assertiveness as an important tool to use to communicate effectively.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Different ways of communicating with fellow-workers are identified and discussed.

ASSESSMENT CRITERION 2

2. The advantages of assertive behaviour are listed discussed.

ASSESSMENT CRITERION 3

3. Different situations where assertive behaviour will be to the advantage are listed and discussed.

SPECIFIC OUTCOME 3

Use different techniques to be assertive.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Different assertiveness techniques are identified and explained.

ASSESSMENT CRITERION 2

2. Techniques are role-played.

ASSESSMENT CRITERION 3

3. Strengths and weaknesses of different techniques are listed and discussed.

ASSESSMENT CRITERION 4

4. Assertiveness techniques are used within context.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Understanding the value of assertive behaviour.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively

Using language skills

UNIT STANDARD CCFO CONTRIBUTING

Learner and societal development

Contribute to the full development of each learner and the social and economic development of the society at large because learners gain confidence through their ability to communicate effectively

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	20721	National Certificate: Air Conditioning, Refrigeration and Ventilation	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2004-06-13	Was MERSETA until Last Date for Achievement
Fundamental	21006	National Certificate: Automotive Component Manufacturing and Assembly	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2008-11-01	Was MERSETA until Last Date for Achievement
Fundamental	22860	National Certificate: Autotronics	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2012-06-30	MERSETA
Fundamental	48474	National Certificate: Electrical Engineering	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2009-02-18	Was EWSETA until Last Date for Achievement
Fundamental	22871	National Certificate: Engineering Fabrication (light or heavy)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2007-08-16	MERSETA
Fundamental	23259	National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	23275	National Certificate: Mechanical Engineering: Fitting	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2008-06-25	MERSETA
Fundamental	23256	National Certificate: Mechanical Engineering: Fitting and Machining	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2008-10-22	Was MERSETA until Last Date for Achievement
Fundamental	23279	National Certificate: Mechanical Engineering: Machining	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2008-10-22	Was MERSETA until Last Date for Achievement
Fundamental	22772	National Certificate: Mechatronics	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2012-06-30	MERSETA
Fundamental	21016	National Certificate: Metal and Engineering Manufacturing Processes	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2011-02-16	Was MERSETA until Last Date for Achievement
Fundamental	20890	National Certificate: Plastics Manufacturing	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2005-04-13	Was MERSETA until Last Date for Achievement
Fundamental	36153	National Certificate: Polymer Composite Fabrication	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	21013	National Certificate: Power and Telecommunication Cable Manufacturing	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	48796	National Certificate: Quality Assurance of Tyre Manufacturing Processes	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	24218	National Certificate: Thermoplastic Fabrication	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	48799	National Certificate: Tyre and Tyre Component Manufacturing	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	24216	National Certificate: Welding Application and Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2006-12-03	MERSETA
Elective	79407	National Certificate: Polymer Compound Manufacturing	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Elective	63409	National Certificate: Wholesale and Retail Operations	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	79986	Further Education and Training Certificate: Dance Instruction	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	48962	Further Education and Training Certificate: Manufacturing and Assembly Logistics (M&AL)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Elective	91925	Further Education and Training Certificate: Mechanical Engineering: Machining and Tooling	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64209	Further Education and Training Certificate: Metals Production	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	79246	Further Education and Training Certificate: Wild Land Fire Fighting	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	FPMSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	ENB TRAINING SERVICEPTYLTD
2.	Legal Environment Safety & Health Requirements cc
3.	METSKILL PTY LTD
4.	Phambile Skills Training (Pty) Ltd
5.	UMBUSO TRAINING SERVICES
6.	Visual Excellence Trading 508 (Pty) Ltd