SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1 Classie Africa 
    2. A Z Community Services 
    3. African Apex Apparel (Pty) Ltd 
    4. Aranda Textile Mills Pty Ltd 
    5. Arden School of Management (Pty) Ltd 
    6. Assured Vocational Skills Institute (Pty) Ltd 
    7. Avad Projects (Pty) Ltd 
    8. Ayasaphe Trading cc 
    9. Bold Venture Trading (Pty) Ltd 
    10. Btech 
    11. Camblish Training Institute (Pty) Ltd 
    12. CANDYS UNLIMITED COLLECTION Pty Ltd 
    13. Cape Business & Engineering College (Pty) Ltd 
    14. Capricorn TVET College 
    15. Cre8tion Projects 6 PTY LTD 
    16. CS Hentiq 1121 
    17. Cumlaude Institute (PTY) Ltd 
    18. Dlamini The Siba PTY LTD 
    19. Do It Again Academy (Pty) Ltd 
    20. Duzi-Corp 56 
    21. Ekurhuleni Artisans & Skills Training Centre (Pty) Ltd 
    22. Esayidi FET College - Central Office 
    23. ESKOM KOEBERG - EE - GENERATION & TRADE TEST CENTRE 
    24. Faithworks Development Consultants (Pty) Ltd 
    25. Fezile Fashion Skills Academy (Pty) Ltd 
    26. Flavious Mareka TVET College 
    27. FOREK INSTITUTE OF TECHNOLOGY 
    28. Furniture World Training Centre 
    29. Gauteng City College 
    30. GG SQUARED PROJECTS 
    31. Green Earth Training & Development (Pty) Ltd 
    32. Greenrim Training 
    33. HLUVUKA TRAINING AND CONSULTING 
    34. Honey Cube Projects & Services (Pty) Ltd 
    35. Hoseah Training and Manufacturing NPC 
    36. I Care Resource Centre 
    37. Imbewu Development Institute (Pty) Ltd 
    38. Impela Trading cc 
    39. INTERMASIKO CC 
    40. Inyathi Visions 
    41. Kelmik Training Centre (Pty) Ltd 
    42. KHOSITHI TRAINING 
    43. Kingdom Varsity College (Pty) Ltd 
    44. Knoop Academy NPC 
    45. Kotton Wear (Pty) Ltd 
    46. LERONSA TRADING ENTERPRISE 
    47. LFS DESIGNS 
    48. Longata Consultant 
    49. Lucky Neo (Pty) Ltd 
    50. Maluti TVET College 
    51. MARULENG TRAINING ACADEMY 
    52. Matatiele Fashion Design Academy (Pty) Ltd 
    53. Mavco Engineering 
    54. Meals on Wheels Community Services - South Africa 
    55. Mlasimbi Catering Primary Co-operative Limited 
    56. Mnambithi TVET College 
    57. Modiehi Consulting & Projects (Pty) Ltd 
    58. Mphahle Consultancy (Pty) Ltd 
    59. Ngaphakathi Investments 
    60. Ngcebo Consulting (Pty) Ltd 
    61. Nhlanzi Investments (Pty) Ltd 
    62. Nolwazi Dev Centre (Pty) Ltd 
    63. Nomzumbe Trading & Projects (Pty) Ltd 
    64. Nosino Projects (Pty) Ltd 
    65. NTLEMO PROJECTS 
    66. Nurture-Nature Resources (Pty) Ltd 
    67. Optimi Workplace 
    68. Optimum Capacity (Pty) Ltd 
    69. PAULINE MATHLAELA & ASSOCIATES 
    70. Positive Thinking Consultants CC 
    71. Premier Agric (Pty) Ltd 
    72. Primeserv Corporate Solutions (Pty) LTD 
    73. Protech Training (Pty) Ltd 
    74. PROTECH TRAINING JET PARK 
    75. Redefined Skills Training & Development (Pty) Ltd 
    76. Sedibeng TVET College 
    77. Sew Africa Training Centre 
    78. Silungokuhle (Pty) Ltd 
    79. Sinovuyolethu Trading (Pty) Ltd 
    80. Talent for Sewing 
    81. Tebkhan Investments (Pty) Ltd 
    82. The Brokers Learning Centre 
    83. The Finishing College (Pty) Ltd 
    84. The Institute of Fashion and Garment Technology (Pty) Ltd 
    85. Thuto Skills Development 
    86. Tlhole Foundation (PTY) LTD 
    87. Trade Call Investments Apparel (Pty) LTD 
    88. Trade Call Investments Apparel (Pty) Ltd (Mobeni) 
    89. Try Easy Electrical Solutions 
    90. Tshwane North College 
    91. U AND G TRAINING (PTY) LTD 
    92. Ubucubu Home Industries 
    93. Ubuhle Bengcebo 
    94. Uyabusisa Arts and Development Pty Ltd 
    95. Value at Hand (Pty) Ltd 
    96. Vijay Bhagwan Consultancy and Solutions cc 
    97. VINE APPAREL (PTY)LTD 
    98. VPK BUSINESS VENTURE C C 
    99. Western Cape Clothing and Textiles Service Centre 
    100. Womens Leadership & Empowerment Initiative 
    101. World Pace Development & Training Institute (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.