SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1 Classie Africa 
    2. A Z Community Services 
    3. Abakholwe Community Developers (Pty) Ltd 
    4. Abasizi Contractor Development Services Pty Ltd 
    5. Academy for Construction Skills (Pty) Ltd (ACS) 
    6. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    7. AFRICAN ACAD.FOR COM.ASSIS.ENGINEERING 
    8. African Apex Apparel (Pty) Ltd 
    9. AL Development Services cc 
    10. Amber Tower Training 
    11. Amokoro Training (PTY) Ltd 
    12. Aranda Textile Mills Pty Ltd 
    13. Arden School of Management (Pty) Ltd 
    14. Asemhle Trading 
    15. Assured Vocational Skills Institute (Pty) Ltd 
    16. Avad Projects (Pty) Ltd 
    17. Aveng Grinaker -LTA Civil Engineering 
    18. AVUXENI COMPUTER ACADEMY KZN 
    19. Ayasaphe Trading cc 
    20. Bakgoni Empowerment Centre (Pty) Ltd 
    21. BELCOMEC TRAINING 
    22. Better beginning trading and projects pty ltd 
    23. Better Best Agri Development 
    24. BH Training and Consulting (Pty) Ltd 
    25. Big Tree Group (Pty) Ltd 
    26. Bokamoso Competence (Pty) Ltd 
    27. Bold Venture Trading (Pty) Ltd 
    28. Bonenhle Investments 
    29. Bosasa Youth Development Centres (Pty) Ltd 
    30. BP SOUTHERN AFRICA 
    31. Btech 
    32. Buna Construction And Projects 
    33. Buyisiwe Management Services 
    34. Camblish Training Institute (Pty) Ltd 
    35. CANDYS UNLIMITED COLLECTION Pty Ltd 
    36. Cape Business & Engineering College (Pty) Ltd 
    37. Cape Town Workbased Learning Academy 
    38. Capricorn FET College - Central Office 
    39. Capricorn TVET College 
    40. Changing Women 
    41. Chippa Training Academy (Pty) Ltd 
    42. Circleway College 
    43. CKWEI Clothing (Pty) Ltd 
    44. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    45. Construction Resource Development College 
    46. Cre8tion Projects 6 PTY LTD 
    47. CS Hentiq 1121 
    48. Cumlaude Institute (PTY) Ltd 
    49. Cutting Thru Training (Pty) Ltd 
    50. Dego Consultants 
    51. Dinaka Business Management & Consulting 
    52. DINALEDI MANAGEMENT AND SERVICE 
    53. Dlabane Investment Holdings (Pty) Ltd 
    54. Dlamini The Siba PTY LTD 
    55. Do It Again Academy (Pty) Ltd 
    56. Dr M Investments 
    57. Duzi-Corp 56 
    58. Eastcape Training Centre 
    59. ECA (SA) Johannesburg Trade Test Centre 
    60. Educatory Electro Services Trade Test Centre 
    61. Ekurhuleni Artisans & Skills Training Centre (Pty) Ltd 
    62. Ekurhuleni East College For TVET 
    63. Elata Management Consultants 
    64. Elimofo Trading& Projects 
    65. ENTELEKEY GROUP 
    66. Esayidi FET College - Central Office 
    67. ESKOM DISTRIBUTION WESTERN REGION, CAPE TOWN 
    68. ETHEKWININ MUNICIPALITY- SEACOW LAKE 
    69. Faithworks Development Consultants (Pty) Ltd 
    70. False Bay College 
    71. Fezile Fashion Skills Academy (Pty) Ltd 
    72. Flavious Mareka TVET College 
    73. FOREK INSTITUTE OF TECHNOLOGY 
    74. Fundakahle Multi-Purpose Co-operative Limited 
    75. Furniture World Training Centre 
    76. Future Discovery Training Academy CC 
    77. Future Dynamics Learning 
    78. Gauteng City College 
    79. GG SQUARED PROJECTS 
    80. Gia Development Trades 
    81. Glicam Trading Enterprise 
    82. Grandstar Projects 
    83. Green Earth Training & Development (Pty) Ltd 
    84. Green Enviro & Projects (Pty)Ltd 
    85. Greenrim Training 
    86. HHO Enterprise 
    87. Hlumanathi Trading PTY LTD 
    88. HLUVUKA TRAINING AND CONSULTING 
    89. Honey Cube Projects & Services (Pty) Ltd 
    90. Hoseah Training and Manufacturing NPC 
    91. I Care Resource Centre 
    92. Ifodo Skills Enterprise (Pty) Ltd 
    93. Ikamvelihle Youth Development (Pty) Ltd 
    94. Ikemeleng Training and Development Services 
    95. IMBAWULA CIVIL ENGINEERING ACADEMY 
    96. Imbewu Development Institute (Pty) Ltd 
    97. Impela Trading cc 
    98. In Time Industrial (Pty) Ltd 
    99. In Touch Community Development & Project Managers 
    100. INDLELA - (OLD COTT) - OLIFANTSFONTEIN 
    101. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    102. INTERMASIKO CC 
    103. Intuthuko Yesizwe Community Organisation 
    104. Inyathi Visions 
    105. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    106. Itemba Development Consultants 
    107. Ithemba Lomphakathi Community Organisation 
    108. Izintombizekhethelo (Pty) Ltd 
    109. Jeppe College of Commerce and Computer Studies 
    110. Jumpstart Training Institute (Pty) Ltd 
    111. kagisho Business Concepts (Pty) Ltd 
    112. Kelmik Training Centre (Pty) Ltd 
    113. KHOSITHI TRAINING 
    114. Kingdom Varsity College (Pty) Ltd 
    115. KNK Largesuccess Construction 
    116. Knoop Academy NPC 
    117. Kotton Wear (Pty) Ltd 
    118. Kusabelele Investments 
    119. KWEM Management Solutions 
    120. La Gratitude Academy 
    121. Lembede Investment Holdings (Pty) Ltd 
    122. LERONSA TRADING ENTERPRISE 
    123. Letaba TVET College 
    124. LFS DESIGNS 
    125. LLSM (Pty) Ltd 
    126. Longata Consultant 
    127. Lucky Neo (Pty) Ltd 
    128. Lwaziphezinhle (Pty) Ltd 
    129. Maboko Skill Development & Projects 
    130. Macsen Construction & Projects 
    131. Maluti TVET College 
    132. Mamuhle Academy 
    133. Masima Training Sa Cc 
    134. Matatiele Fashion Design Academy (Pty) Ltd 
    135. Meals on Wheels Community Services - South Africa 
    136. Mgadaveni Training Projects (Pty) Ltd 
    137. MICROMATICA 384 (PTY) LTD 
    138. Microzone Training CC 
    139. Mkhosana Civils and Skills Development 
    140. Mlasimbi Catering Primary Co-operative Limited 
    141. MMBG Trading & Consulting 
    142. Mnambithi TVET College 
    143. Modiehi Consulting & Projects (Pty) Ltd 
    144. MONDI GTU 
    145. Montana Skills Development Agency 
    146. Mopani South East FET College - Central Office 
    147. Mphahle Consultancy (Pty) Ltd 
    148. Mpilende Training and Technology Solutions 
    149. Mthoms Trading 
    150. Mugazi Consultancy cc 
    151. Mukwevho Training and Development 
    152. MZANTSI TRUCK & BUS (Uitenhage) 
    153. NDIMASE TRADING 
    154. NELLY-SGUEEJE TRADING 
    155. NEMJA SECURITY AND PROJECTS CC 
    156. New Business Initiative Management Consultancy 
    157. Ngaphakathi Investments 
    158. Ngcebo Consulting (Pty) Ltd 
    159. Nhlanzi Investments (Pty) Ltd 
    160. Nkqubela Community Developers 
    161. Nokuthula Dube & Associates 
    162. NOLOSHA 
    163. Nolwazi Dev Centre (Pty) Ltd 
    164. NOMAKU TRADERS CC 
    165. NOMASOJABULA TRAINING CENTRE 
    166. Nomzumbe Trading & Projects (Pty) Ltd 
    167. Northern Cape Rural TVET College 
    168. Northlink TVET College 
    169. Nosino Projects (Pty) Ltd 
    170. NSINGWENI CONSULTING (PTY) LTD 
    171. Nteko Investments 
    172. Ntongenhle Construction Force 
    173. Ntuthuko Projects & Services 
    174. Nurture-Nature Resources (Pty) Ltd 
    175. Nurtured Minds Trading (Pty) Ltd 
    176. Optimi Workplace 
    177. Optimum Capacity (Pty) Ltd 
    178. OTP 
    179. Oyama Kulwazi Training & Consulting (Pty) Ltd 
    180. PAULINE MATHLAELA & ASSOCIATES 
    181. Pectosource (Pty) Ltd 
    182. Penny Lane Fashion School (Pty) Ltd 
    183. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    184. Positive Thinking Consultants CC 
    185. Practice Makes Perfect Training Centre 
    186. Premier Agric (Pty) Ltd 
    187. Prempie Business Solutions (Pty) Ltd 
    188. Primeserv Corporate Solutions (Pty) LTD 
    189. Prispiri (Pty) Ltd 
    190. Professional Training Institute (Pty) Ltd 
    191. PROMINENT EMZANSI PROJECTS 
    192. Protech Training (Pty) Ltd 
    193. PROTECH TRAINING JET PARK 
    194. Qualfurn Training & Projects 
    195. Qualfurn Training & Projects (Pty) Ltd 
    196. Rally Business Consulting PTY LTD 
    197. RAND WATER SCIENTIFIC SERVICES 
    198. Re Tshepeng Holdings 
    199. Reata Services (Pty) Ltd 
    200. Redefined Skills Training & Development (Pty) Ltd 
    201. RUBICON COMMUNICATIONS 
    202. Sakhisizwe Development Training 
    203. Schoolboy Training Centre 
    204. Seacrest Investments 156 (Pty) Ltd 
    205. SEDA Construction Incubator Trust 
    206. Sedibeng TVET College 
    207. Sejamo Construction and Training 
    208. Sekhukhune FET College - Central Office 
    209. Sew Africa Training Centre 
    210. Sibonguthando Projects And Services Cc 
    211. Silalele Consultants (Pty) Ltd 
    212. Silungokuhle (Pty) Ltd 
    213. Sinethemba Visiwe PTY LTD 
    214. Sinovuyolethu Trading (Pty) Ltd 
    215. SITAMELA SIVE TRADING CC 
    216. Somvi General Services 
    217. Souls 4 Life Trading (Pty) Ltd 
    218. South African Advanced Skills Institute 
    219. South African Value Education (Pty) Ltd 
    220. Sphola Consulting CC 
    221. STEP AHEAD BUSINESS TRAINING 
    222. T Mdlatu Trading Enterprise cc 
    223. Talent for Sewing 
    224. Tebkhan Investments (Pty) Ltd 
    225. ThabileTrade 1054 cc 
    226. The Brokers Learning Centre 
    227. The Finishing College (Pty) Ltd 
    228. The Institute of Fashion and Garment Technology (Pty) Ltd 
    229. Thitha Training and Development Services 
    230. Thuto Skills Development 
    231. Tirisano Ya Bakwena Consultants CC 
    232. Tius Consultants 
    233. Tjeka Training Matters Pty Ltd 
    234. Tlhogi''s Consulting and Projects 
    235. Tlhole Foundation (PTY) LTD 
    236. TOVANI TRADING 299 CC 
    237. Trade Call Investments Apparel (Pty) LTD 
    238. Trade Call Investments Apparel (Pty) Ltd (Mobeni) 
    239. True Ruby Trading 1021 cc 
    240. Try Easy Electrical Solutions 
    241. Tshwane North College 
    242. TSK Projects 
    243. U AND G TRAINING (PTY) LTD 
    244. Ubucubu Home Industries 
    245. Ubuhle Bengcebo 
    246. Udumo Services & Projects 
    247. Umfolozi TVET College (Richards Bay) 
    248. Umlozi Skills Centre (Pty) Ltd 
    249. Umnotho We Afrika Foundation NPC 
    250. Umunotho Wealth Management Pty Ltd 
    251. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    252. Uyabusisa Arts and Development Pty Ltd 
    253. Valotech 274 (Pty) Ltd 
    254. Value at Hand (Pty) Ltd 
    255. VEB CELE & Associates (Pty) Ltd 
    256. Vhembe TVET College 
    257. Vijay Bhagwan Consultancy and Solutions cc 
    258. VINE APPAREL (PTY)LTD 
    259. VPK BUSINESS VENTURE C C 
    260. Vuliqgondo Research & Manufacturing Centre 
    261. Wattville Community Learning College 
    262. Western Cape Clothing and Textiles Service Centre 
    263. Wilratty Consultants (Pty) Ltd 
    264. Womens Leadership & Empowerment Initiative 
    265. World Pace Development & Training Institute (Pty) Ltd 
    266. Yahweh Shammah Socio-Economic Development 
    267. Zakhele Jwarha Trading PTY LTD 
    268. Zama Training & Developments 
    269. Zama Zama Training Centre 
    270. Zibuyile Consulting and Projects (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.