SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1 CLASSIE AFRICA 
    2. A Z Community Services 
    3. Abakholwe Community Developers (Pty) Ltd 
    4. Abasizi Contractor Development Services Pty Ltd 
    5. Academy for Construction Skills (Pty) Ltd (ACS) 
    6. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    7. AFRICAN ACAD.FOR COM.ASSIS.ENGINEERING 
    8. African Apex Apparel (Pty) Ltd 
    9. AL Development Services cc 
    10. Al-fidaa Foundation 
    11. Amagema Development Consultants cc 
    12. Amber Tower Training 
    13. Amokoro Training (PTY) Ltd 
    14. Amos / Kgaphamadi Community Organisation 
    15. Aranda Learnership College (Pty) Ltd 
    16. Aranda Textile Mills Pty Ltd 
    17. Arden School of Management (Pty) Ltd 
    18. Asemhle Trading 
    19. Assured Vocational Skills Institute (Pty) Ltd 
    20. Avad Projects (Pty) Ltd 
    21. Aveng Grinaker -LTA Civil Engineering 
    22. Ayasaphe Trading cc 
    23. Bafikile Skills & Consulting Services (Pty) Ltd 
    24. Bakgoni Empowerment Centre (Pty) Ltd 
    25. Becoz Empire Multi-Choice and Trading Primary Co-operative Limited 
    26. BELCOMEC TRAINING 
    27. Better beginning trading and projects pty ltd 
    28. Better Best Agri Development 
    29. BH Training and Consulting (Pty) Ltd 
    30. BHP BILLITON ACADEMY 
    31. Big Tree Group (Pty) Ltd 
    32. Bokamoso Competence (Pty) Ltd 
    33. Bold Venture Trading (Pty) Ltd 
    34. Bonenhle Investments 
    35. Bosasa Youth Development Centres (Pty) Ltd 
    36. BP SOUTHERN AFRICA 
    37. Broadway Sky Trading 
    38. Btech 
    39. Buna Construction And Projects 
    40. Buyisiwe Management Services 
    41. Camblish Training Institute (Pty) Ltd 
    42. CANDYS UNLIMITED COLLECTION Pty Ltd 
    43. Cape Business & Engineering College (Pty) Ltd 
    44. Cape Town Workbased Learning Academy 
    45. Capricorn FET College - Central Office 
    46. Capricorn TVET College 
    47. Changing Women 
    48. Chippa Training Academy (Pty) Ltd 
    49. Circleway College 
    50. CKWEI Clothing (Pty) Ltd 
    51. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    52. Community Water Supply & Sanitation Unit 
    53. Construction Resource Development College 
    54. CRE8TION PROJECTS 6 (PTY) LTD 
    55. CS Hentiq 1121 
    56. Cumlaude Institute (PTY) Ltd 
    57. Cutting Thru Training (Pty) Ltd 
    58. Dego Consultants 
    59. Dinaka Business Management & Consulting 
    60. DINALEDI MANAGEMENT AND SERVICE 
    61. Dlabane Investment Holdings (Pty) Ltd 
    62. Dlamini The Siba PTY LTD 
    63. Do It Again Academy (Pty) Ltd 
    64. Dr M Investments 
    65. Dumolwakhe Academy (Pty) Ltd 
    66. Duzi-Corp 56 
    67. Eastcape Training Centre 
    68. Ebotse Development and Training Centre 
    69. ECA (SA) Johannesburg Trade Test Centre 
    70. Educatory Electro Services Trade Test Centre 
    71. Ekurhuleni Artisans & Skills Training Centre (Pty) Ltd 
    72. Ekurhuleni East College For TVET 
    73. Elata Management Consultants 
    74. Elimofo Trading& Projects 
    75. ENTELEKEY GROUP 
    76. Ergonomic Construction and Managed Disability Projects 
    77. Esayidi FET College - Central Office 
    78. Eshet Chayil Concepts (Pty) Ltd 
    79. Eskilz College (Pty) Ltd 
    80. ESKOM DISTRIBUTION WESTERN REGION, CAPE TOWN 
    81. ETHEKWININ MUNICIPALITY- SEACOW LAKE 
    82. EZTrade 441 
    83. Faithworks Development Consultants (Pty) Ltd 
    84. False Bay College 
    85. Fezile Fashion Skills Academy (Pty) Ltd 
    86. Flavious Mareka TVET College 
    87. Forthwawe Business Centre 
    88. Fundakahle Multi-Purpose Co-operative Limited 
    89. Fundani School of Thought (pty) Ltd 
    90. Furniture World Training Centre 
    91. Future Discovery Training Academy CC 
    92. Future Dynamics Learning 
    93. Gauteng City College 
    94. GG SQUARED PROJECTS 
    95. Gia Development Trades 
    96. Glicam Trading Enterprise 
    97. GNBR Solutions (Pty) Ltd 
    98. Goodwill Institute of Technology 
    99. Grandstar Projects 
    100. Green Earth Training & Development (Pty) Ltd 
    101. Green Enviro & Projects (Pty)Ltd 
    102. HHO Enterprise 
    103. Hlumanathi Trading PTY LTD 
    104. HLUVUKA TRAINING AND CONSULTING 
    105. Honey Cube Projects & Services (Pty) Ltd 
    106. Hoseah Training and Manufacturing NPC 
    107. Hybrid Dynamics 
    108. I Care Resource Centre 
    109. IALE School of Advance Learning and Education (Pty) Ltd 
    110. Ifodo Skills Enterprise (Pty) Ltd 
    111. Ikamvelihle Youth Development (Pty) Ltd 
    112. Ikemeleng Training and Development Services 
    113. IMBAWULA CIVIL ENGINEERING ACADEMY 
    114. Imbewu Development Institute (Pty) Ltd 
    115. Impela Trading cc 
    116. In Time Industrial (Pty) Ltd 
    117. In Touch Community Development & Project Managers 
    118. INDLELA - (OLD COTT) - OLIFANTSFONTEIN 
    119. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    120. Inkwenkwezi Private Community College & Skills Development 
    121. INTERMASIKO CC 
    122. Intuthuko Yesizwe Community Organisation 
    123. Inyathi Visions 
    124. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    125. Itemba Development Consultants 
    126. Ithemba Lomphakathi Community Organisation 
    127. Ithuteng Learning Academy & Projects (Pty) Ltd 
    128. Ivulandlela (Pty) Ltd 
    129. Izintombizekhethelo (Pty) Ltd 
    130. Jeppe College of Commerce and Computer Studies 
    131. Jumpstart Training Institute (Pty) Ltd 
    132. kagisho Business Concepts (Pty) Ltd 
    133. Kelmik Training Centre (Pty) Ltd 
    134. KHOSITHI TRAINING 
    135. Kingdom Varsity College (Pty) Ltd 
    136. KNK Largesuccess Construction 
    137. Knoop Academy NPC 
    138. Kotton Wear (Pty) Ltd 
    139. Kusabelele Investments 
    140. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    141. KWEM Management Solutions 
    142. La Gratitude Academy 
    143. Lembede Investment Holdings (Pty) Ltd 
    144. Letaba TVET College 
    145. LFS DESIGNS 
    146. Lisakhanya Skills Development Consultants (Pty) Ltd 
    147. LLSM (Pty) Ltd 
    148. Longata Consultant 
    149. Lucky Neo (Pty) Ltd 
    150. Lwaziphezinhle (Pty) Ltd 
    151. Maab Training Management ( Pty) Ltd 
    152. Maboko Skill Development & Projects 
    153. Macsen Construction & Projects 
    154. Majuba TVET College 
    155. Maluti TVET College 
    156. Mamuhle Academy 
    157. Masima Training Sa Cc 
    158. Master Patterns by Rona 
    159. Matatiele Fashion Design Academy (Pty) Ltd 
    160. Maxlen Holdings (Pty) Ltd 
    161. Mberwana Trading Enterprise 
    162. Meals on Wheels Community Services - South Africa 
    163. Media Works 
    164. Mgadaveni Training Projects (Pty) Ltd 
    165. MICROMATICA 384 (PTY) LTD 
    166. Microzone Training CC 
    167. MILNEX - BALFOUR 
    168. Mkhosana Civils and Skills Development 
    169. Mlasimbi Catering Primary Co-operative Limited 
    170. MMBG Trading & Consulting 
    171. Mnambithi TVET College 
    172. Modiehi Consulting & Projects (Pty) Ltd 
    173. MONDI GTU 
    174. Montana Skills Development Agency 
    175. Mopani South East FET College - Central Office 
    176. Motheo FET College - Central Office 
    177. Mphahle Consultancy (Pty) Ltd 
    178. Mpilende Training and Technology Solutions 
    179. Mthoms Trading 
    180. Mugazi Consultancy cc 
    181. Mukwevho Training and Development 
    182. MZANTSI TRUCK & BUS (Uitenhage) 
    183. NDIMASE TRADING 
    184. Ndwamato Training Solutions (Pty) Ltd 
    185. NELLY-SGUEEJE TRADING 
    186. NEMJA SECURITY AND PROJECTS CC 
    187. New Business Initiative Management Consultancy 
    188. Ngaphakathi Investments 
    189. Ngcebo Consulting (Pty) Ltd 
    190. Nhlanzi Investments (Pty) Ltd 
    191. Nkqubela Community Developers 
    192. Nokuthula Dube & Associates 
    193. NOLOSHA 
    194. Nolwazi Dev Centre (Pty) Ltd 
    195. NOMAKU TRADERS CC 
    196. NOMASOJABULA TRAINING CENTRE 
    197. Nomzumbe Trading & Projects (Pty) Ltd 
    198. Northern Cape Rural TVET College 
    199. Northlink TVET College 
    200. Nosino Projects (Pty) Ltd 
    201. Nqothu Projects (PTY) LTD 
    202. NSINGWENI CONSULTING (PTY) LTD 
    203. Nteko Investments 
    204. Ntongenhle Construction Force 
    205. Ntuthuko Projects & Services 
    206. Nurture-Nature Resources (Pty) Ltd 
    207. Nurtured Minds Trading (Pty) Ltd 
    208. Optimum Capacity (Pty) Ltd 
    209. OTP 
    210. Oyama Kulwazi Training & Consulting (Pty) Ltd 
    211. Pectosource (Pty) Ltd 
    212. Penny Lane Fashion School (Pty) Ltd 
    213. Pesac Professional Training (Pty) Ltd 
    214. Phala Projects cc 
    215. Phetho Concepts (Pty) Ltd 
    216. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    217. Positive Thinking Consultants CC 
    218. Practice Makes Perfect Training Centre 
    219. Premier Agric (Pty) Ltd 
    220. Prempie Business Solutions (Pty) Ltd 
    221. Primeserv Corporate Solutions (Pty) LTD 
    222. Prispiri (Pty) Ltd 
    223. Professional Training Institute (Pty) Ltd 
    224. PROMINENT EMZANSI PROJECTS 
    225. Protech Training (Pty) Ltd 
    226. Qualfurn Training & Projects 
    227. Qualfurn Training & Projects (Pty) Ltd 
    228. Rally Business Consulting PTY LTD 
    229. RAND WATER SCIENTIFIC SERVICES 
    230. Re Tshepeng Holdings 
    231. Reata Services (Pty) Ltd 
    232. RUBICON COMMUNICATIONS 
    233. Safe Heavens Properties (Pty) Ltd 
    234. Sakhisizwe Development Training 
    235. Samkeliso Craft NPC 
    236. Sarva Dharma Ashram 
    237. Schoolboy Training Centre 
    238. Seacrest Investments 156 (Pty) Ltd 
    239. SEDA Construction Incubator Trust 
    240. Sedibeng TVET College 
    241. Sefudi Business Solutions 
    242. Sejamo Construction and Training 
    243. Sekhukhune FET College - Central Office 
    244. Sew Africa Training Centre 
    245. Sibonguthando Projects And Services Cc 
    246. Silalele Consultants (Pty) Ltd 
    247. Silungokuhle (Pty) Ltd 
    248. Sinethemba Visiwe PTY LTD 
    249. Sinovuyolethu Trading (Pty) Ltd 
    250. Sisiziwe Training Centre Co-operative 
    251. SITAMELA SIVE TRADING CC 
    252. Somvi General Services 
    253. Souls 4 Life Trading (Pty) Ltd 
    254. South African Advanced Skills Institute 
    255. South African Value Education (Pty) Ltd 
    256. Sphola Consulting CC 
    257. SPLS Consultants (Pty) Ltd 
    258. STEP AHEAD BUSINESS TRAINING 
    259. SW Skills Wise (Pty) Ltd 
    260. T Mdlatu Trading Enterprise cc 
    261. Talent for Sewing 
    262. TBL Empowerment Hub 
    263. Tebkhan Investments (Pty) Ltd 
    264. ThabileTrade 1054 cc 
    265. THANDEKA VOCATIONAL EDUCATION TRUST (PTY) LTD 
    266. The Brokers Learning Centre 
    267. The Finishing College (Pty) Ltd 
    268. The Institute of Fashion and Garment Technology (Pty) Ltd 
    269. The New Look 
    270. Thitha Training and Development Services 
    271. Thuto Skills Development 
    272. TIBZA Consulting (Pty) Ltd 
    273. Tirisano Ya Bakwena Consultants CC 
    274. Tius Consultants 
    275. Tjeka Training Matters Pty Ltd 
    276. Tlhogi''s Consulting and Projects 
    277. Tlhole Foundation (PTY) LTD 
    278. TOURISM & BUSINESS INSTITUTE OF SOUTHERN AFRICA 
    279. TOVANI TRADING 299 CC 
    280. Trade Call Investments Apparel (Pty) LTD 
    281. Trade Call Investments Apparel (Pty) Ltd (Mobeni) 
    282. True Ruby Trading 1021 cc 
    283. TRY EASY ELECTRICAL SOLUTIONS 
    284. TSHWANE LEADERSHIP AND MANAGEMENT ACADEMY (PREMOS) 
    285. Tshwane North College 
    286. TSK Projects 
    287. U AND G TRAINING (PTY) LTD 
    288. Ubucubu Home Industries 
    289. Ubuhle Bengcebo 
    290. Udumo Services & Projects 
    291. Umbuso Training Services 
    292. Umfolozi TVET College (Richards Bay) 
    293. Umlozi Skills Centre (Pty) Ltd 
    294. Umnotho We Afrika Foundation NPC 
    295. Umtha Developments 
    296. Umunotho Wealth Management Pty Ltd 
    297. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    298. Uyabusisa Arts and Development Pty Ltd 
    299. Valotech 274 (Pty) Ltd 
    300. Value Added Reward (Pty) Ltd 
    301. Value at Hand (Pty) Ltd 
    302. VEB CELE & Associates (Pty) Ltd 
    303. Verge (Pty) Ltd 
    304. Vhembe TVET College 
    305. Vijay Bhagwan Consultancy and Solutions cc 
    306. VINE APPAREL (PTY)LTD 
    307. VMMK Capital Investment (Pty) Ltd 
    308. VPK BUSINESS VENTURE C C 
    309. Vuliqgondo Research & Manufacturing Centre 
    310. Vuthlari Marketing Consulting (Pty) Ltd 
    311. Warona Owethu Projects (Pty) Ltd 
    312. Wattville Community Learning College 
    313. Western Cape Clothing and Textiles Service Centre 
    314. Wilratty Consultants (Pty) Ltd 
    315. Womens Leadership & Empowerment Initiative 
    316. World Pace Development & Training Institute (Pty) Ltd 
    317. Xhamela Development Services 
    318. Yahweh Shammah Socio-Economic Development 
    319. Youth for Survival NPO 
    320. Zakhele Jwarha Trading PTY LTD 
    321. Zama Training & Developments 
    322. Zama Zama Training Centre 
    323. Zibuyile Consulting and Projects (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.