|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|National Certificate: Wholesale and Retail Distribution|
|SAQA QUAL ID||QUALIFICATION TITLE|
|49280||National Certificate: Wholesale and Retail Distribution|
|SGB Retail and Wholesale|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|W&RSETA - Wholesale & Retail Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|National Certificate||Field 11 - Services||Wholesale and Retail|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||120||Level 2||NQF Level 02||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|The purpose of this Certificate is to equip learners to understand and acquaint themselves with the underlying principles of all of the major areas related to distribution within the Wholesale & Retail sector, thus enabling them to become more effective employees. The Certificate further aims to provide career paths through various levels and areas of the Wholesale and Retail environment thus promoting the notion of quality lifelong learning. By assisting in the development of competence in the Wholesale and Retail field (arguably one of the bigger, more labour intensive and therefore important arenas for social and economic transformation in the country), this Certificate will provide a stepping-stone for further learning in the Further Education and Training Band.
The Certificate in Wholesale and Retail Distribution, NQF Level 2, is designed to meet the needs of the learners who are already employed and involved in Wholesale, Distribution or Mail Order Retail within the Wholesale and Retail field. Additionally, however, it may also allow access to, and meet the needs and aspirations of the youth and unemployed who wish to pursue a career in these areas, or in fields where this learning may be useful. This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. As this Certificate may form part of a learning pathway it may allow mobility to persons operating at any level in the field.
This Certificate provides learners with a grounding in all areas of Distribution. This may enable them not only to increase their productivity within the Wholesale and Retail Sector but also to apply their learning in various other business environments.
This qualification reflects some of the needs of the Wholesale and Retail sector both now and in the future as it developed following much discussion with Wholesalers, Distribution Centres and Mail Order Houses. There is presently no Qualification available for employees at Level 2 in all three areas of the sector and there is great synergy between the needs of the three areas. As a result, based on specific needs expressed, the Certificate in Wholesale and Retail Distribution was developed. The impact of this Certificate on society and the economy is reflected in the multiple job roles and careers within three distinct arenas that can stem from the qualification.
The added value of the skills, knowledge and understanding developed by the Certificate will result in greater productivity resulting from the improved performance by the learner, due to the integration of the learning which may have taken place in the workplace.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Learners accessing this qualification will have demonstrated competence in relevant communication and mathematical literacy at NQF Level 1.
Recognition of Prior Learning (RPL)
This Qualification can be achieved wholly or in part through the Recognition of Prior Learning. The Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual Unit Standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the Exit Level Outcomes.
An RPL process may also be used to credit learners with Unit Standards in which they have developed the necessary competency as a result of workplace and experiential learning
Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and may be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.
|RECOGNISE PREVIOUS LEARNING?|
|The Certificate is made up of a planned combination of learning outcomes that have a defined purpose and may provide qualifying learners with applied competence and a foundation for further learning.
The Qualification is made up of Unit Standards classified as Fundamental, Core and Elective. A minimum of 120 credits is required to complete the Qualification.
In this Qualification the credits are allocated as follows :
Fundamental: 36 credits (30 %)
Core: 39 credits (33 %)
Elective: 45 credits (37 %)
The spread of Unit Standard credits across NQF levels in Fundamental, Core and Elective Components:
Any other registered Unit Standard that is applicable to the learning required, may be approved by the appropriate ETQA as an elective within this Qualification, provided permission is obtained prior to offering the elective component.
|EXIT LEVEL OUTCOMES|
|1. Communicate both verbally and in writing.
2. Understand and apply mathematics.
3. Perform stock related functions.
4. Define the core concepts of the W & R environment.
Elective exit level outcomes
5. Maintain a safe and secure Wholesale and Retail environment.
6. Implement Point of Sale transactions and procedures.
7. Offer and maintain a credit facility and customer accounts.
8. Perform general administrative and office functions.
9. Pack and handle food and non-food items.
10. Deal with customers.
11. Apply in and out bound call centre operations within a commercial environment.
12. Plan self development.
The spread of Critical Cross-field Outcomes across the Unit Standards that are classified as Core for the purpose of this Qualification :
Count stock for a stock-take:
Move, pack and maintain stock:
Maintain a safe and secure environment:
Define the core concepts of the W&R environment:
|ASSOCIATED ASSESSMENT CRITERIA|
Integrated assessment at this level may evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
The assessment may require assessment methods, which take evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term 'integrated assessment' implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, and foundational competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.
|This Qualification has been benchmarked against international practice in Wholesale and Retail. The following list of qualifications relate to the National Certificate : Retail Shopfloor Practices.
Although a search was done for retail qualifications in Namibia, Zimbabwe, Nigeria, and Asia there were no results found.
|This Qualification may articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example) :
Possibilities for horizontal articulation outside of the Wholesale and Retail environment include:
The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory.
For an applicant to register as an assessor or moderator of this Qualification the applicant needs:
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|Unit Standard Titles at NQF Level 2
Unit Standard Titles at NQF Level 3
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||114891||Count stock for a stock-take||Level 2||NQF Level 02||5|
|Core||114895||Define the core concepts of the wholesale and retail environment||Level 2||NQF Level 02||10|
|Core||117898||Move, pack and maintain stock in a distribution centre/warehouse||Level 2||NQF Level 02||12|
|Core||117899||Pick stock in a distribution centre/warehouse||Level 2||NQF Level 02||12|
|Fundamental||8963||Access and use information from texts||Level 2||NQF Level 02||5|
|Fundamental||9009||Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems||Level 2||NQF Level 02||3|
|Fundamental||7480||Demonstrate understanding of rational and irrational numbers and number systems||Level 2||NQF Level 02||3|
|Fundamental||9008||Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts||Level 2||NQF Level 02||3|
|Fundamental||8962||Maintain and adapt oral communication||Level 2||NQF Level 02||5|
|Fundamental||8967||Use language and communication in occupational learning programmes||Level 2||NQF Level 02||5|
|Fundamental||7469||Use mathematics to investigate and monitor the financial aspects of personal and community life||Level 2||NQF Level 02||2|
|Fundamental||9007||Work with a range of patterns and functions and solve problems||Level 2||NQF Level 02||5|
|Fundamental||8964||Write for a defined context||Level 2||NQF Level 02||5|
|Elective||114897||Administer deliveries||Level 2||NQF Level 02||10|
|Elective||114908||Apply food safety practices in a wholesale and retail outlet||Level 2||NQF Level 02||7|
|Elective||10358||Apply in-bound Contact Centre Operations within a commercial environment||Level 2||NQF Level 02||8|
|Elective||14359||Behave in a professional manner in a business environment||Level 2||NQF Level 02||5|
|Elective||258175||Break bulk, pack and label stock||Level 2||NQF Level 02||8|
|Elective||117887||Complete basic business calculations||Level 2||NQF Level 02||5|
|Elective||114910||Implement food-handling practices in wholesale and retail outlet||Level 2||NQF Level 02||8|
|Elective||117892||Maintain a safe and secure environment in a distribution centre||Level 2||NQF Level 02||12|
|Elective||114912||Maintain a safe and secure wholesale and retail environment||Level 2||NQF Level 02||10|
|Elective||114899||Maintain the customer's account||Level 2||NQF Level 02||5|
|Elective||14342||Manage time and work processes within a business environment||Level 2||NQF Level 02||4|
|Elective||114919||Offer a credit facility||Level 2||NQF Level 02||8|
|Elective||114902||Operate a computer in a Wholesale/Retail outlet||Level 2||NQF Level 02||6|
|Elective||114893||Pack customer purchases at point of sales||Level 2||NQF Level 02||3|
|Elective||114890||Perform office functions in a wholesale and retail outlet||Level 2||NQF Level 02||4|
|Elective||117900||Plan self development||Level 2||NQF Level 02||10|
|Elective||114894||Process payment at a Point of Sales (POS)||Level 2||NQF Level 02||10|
|Elective||114889||Record transactions||Level 2||NQF Level 02||8|
|Elective||114909||Administer and control the organisation's deposits and floats||Level 3||NQF Level 03||8|
|Elective||114905||Administer day-end cashing up procedures||Level 3||NQF Level 03||8|
|Elective||13883||Apply out-bound Contact Centre Operations within a commercial environment||Level 3||NQF Level 03||8|
|Elective||117891||Despatch stock from a distribution centre||Level 3||NQF Level 03||12|
|Elective||117897||Maintain stock balances in a distribution centre||Level 3||NQF Level 03||8|
|Elective||114898||Minimise defaulting customer accounts||Level 3||NQF Level 03||5|
|Elective||117901||Receive stock in a DC/Warehouse||Level 3||NQF Level 03||15|
|Elective||114911||Resolve customer queries / complaints||Level 3||NQF Level 03||8|
|Elective||114900||Sell products to customers in a Wholesale and Retail outlet||Level 3||NQF Level 03||12|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|2.||Award Media (Pty) Ltd T/A Award Training (PORT ELIZABETH) (TP)|
|3.||Braune Training (Pty) Ltd|
|4.||College of Production Technology|
|5.||Edutel Wholesale & Retail Academy|
|6.||Falcon Business Institute (Pty) Ltd|
|7.||Gemini Training And Development Pty Ltd|
|8.||GPR Training Academy (Pty) Ltd|
|9.||Guest Resource Services (Pty) Ltd|
|10.||IMVULA SKILLS DEVELOPMENT ACADEMY|
|11.||JB Training Solutions|
|12.||Liza Gresse Consulting|
|13.||Masithuthuke Learning Institution|
|14.||Nela Kahle 80 cc|
|15.||New Clicks South Africa (Pty) Ltd|
|16.||Open Learning Group (Pty) Ltd|
|17.||Operational Process Improvements (Pty) Ltd|
|18.||Owl Business Training PTY LTD|
|19.||Production Management Institute of Southern Africa (PMI)|
|20.||REATS Training Services|
|21.||Reliable Training And Skills Institute|
|22.||SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO)|
|23.||SIYAYA SKILLS INSTITUTE EASTERN CAPE|
|24.||Thuto- Lore Academy|
|25.||Tloumogale Business Development & Consulting|
|26.||Tusanang Training Academy|
|27.||Woolworths Pty Ltd|