SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct communication within a business environment 
SAQA US ID UNIT STANDARD TITLE
10622  Conduct communication within a business environment 
ORIGINATOR
SGB Food 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to:
  • Demonstrate an understanding of communication channels in business and everyday life.
  • Conduct written and verbal communication within the business environment.
  • Use communication in a business environment.

    This unit standard is intended for a person working in a business environment who needs to communicate open and directly to a target audience.

    The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and contribute to the upliftment and economic growth within a business environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Required skills and knowledge on:
    Listening, speaking, reading, writing and presentation skills on NQF 4. 

    UNIT STANDARD RANGE 
    The scope and context of this unit standard is for any person communicating in a business environment in a professional manner.

    The level assigned to this unit standard is appropriate because information, methods or resources need to be planned, selected and presented. The application of this unit standard is to be responsible for the nature, quality and quality of output. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of communication channels in business and everyday life. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The process and purpose of communication is defined according to communication principles. 

    ASSESSMENT CRITERION 2 
    2. The communication channels used in business and personal life are identified and explained with the aid of examples. 

    ASSESSMENT CRITERION 3 
    3. The diversity of cultures and communication channels are acknowledge and appreciated within business and everyday life scenarios. 

    ASSESSMENT CRITERION 4 
    4. Barriers to effective and open communication modes are identified with the aid of examples within business environment. 

    SPECIFIC OUTCOME 2 
    Conduct written and verbal communication within the business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Communication mode is planned, organised and composed for the specific audience. 

    ASSESSMENT CRITERION 2 
    2. A written and verbal message are composed and presented in a professional and ethical manner. 

    ASSESSMENT CRITERION 3 
    3. A graphic or visual presentation is prepared and presented to a target business audience. 

    SPECIFIC OUTCOME 3 
    Use communication in a business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The impact and effect of informal and unofficial communication within the business environment is identified according to positive and negative values. 

    ASSESSMENT CRITERION 2 
    2. Personal communication techniques within a team are demonstrated according to professional and sound business ethics. 

    ASSESSMENT CRITERION 3 
    3. A conflict situation is identified and possible procedures or steps for resolving a dispute or breakdown in relations are suggested using respectful dialog. 

    ASSESSMENT CRITERION 4 
    4. Clear, direct and open communication modes, mediums, styles and techniques are identified and demonstrated in a particular business context to a specific audience. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Internal moderation.
  • External moderation.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment and moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Direct observation in simulated or actual work conditions. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge is reflected within the assessment criteria of each specific outcome. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large.

    Evident in all specific outcomes. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59589   National Diploma: Music  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  As per Learning Programmes recorded against this Qual 
    Core  49783   National Diploma: Joint and Multi-National Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Fundamental  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  71969   National Certificate: Automotive Components: Manufacturing and Assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Fundamental  78966   National Certificate: Diamond Design and Evaluation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MQA 
    Fundamental  78843   National Certificate: Diamond Processing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MQA 
    Fundamental  83446   National Certificate: Electronics  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Fundamental  63209   National Certificate: Energy Regulation  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2023-06-30  LG SETA 
    Fundamental  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2005-06-12  Was FOODBEV until Last Date for Achievement 
    Fundamental  49743   National Certificate: Manufacturing Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  FOODBEV 
    Fundamental  58625   National Certificate: Occupational Safety  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Fundamental  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Fundamental  60309   National Certificate: Sport Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  60549   National Diploma: Aeronautical Information Management Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Fundamental  65609   National Diploma: Allied Health Therapies  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Fundamental  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Fundamental  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-09-17  Was SAS SETA until Last Date for Achievement 
    Fundamental  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Fundamental  48765   National Diploma: Maintenance of High-speed Production Processes (Fast-moving Consumer Goods)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FOODBEV 
    Fundamental  79808   National Diploma: Occupational Safety  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  63909   National Certificate: Business Analysis  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  MICTS 
    Elective  63309   National Certificate: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of Training and Allied Services Pty Ltd 
    2. Akadon Trading (Pty) Ltd 
    3. Aldabri 106 Institute for Quality Pty Ltd 
    4. All Access Holdings 
    5. Alpha Business Consultants 
    6. Asiphokuhle Training and Research Institute 
    7. ATTI (Advanced Technonogy Training Institute) 
    8. Atvance Institute (Pty) Ltd 
    9. AWRISE 
    10. Bantubanye Skills 
    11. Bavelile Consultants and Training Pty Ltd 
    12. BEE Clinic Pty Ltd 
    13. Bopang Consulting Services (PT 
    14. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    15. Cape Innovation Technology Initiative 
    16. Change Strategies Consulting Services CC 
    17. Circleway College 
    18. Clean Heat Academy 
    19. Commitech Consulting 
    20. Cradle Stars Trading Enterprise 
    21. CTC College(PTY) LTD. 
    22. CTU Training Solutions 
    23. DC Academy (PTY)LTD 
    24. Dee-Bravo Training Centre 
    25. DINALEDI MANAGEMENT AND SERVICES 
    26. DYNAMIC DNA (PTY) LTD 
    27. Elective Training Institute Enterprise CC 
    28. ENERGY TRAINING FOUNDATION (ENFT) 
    29. Epitome Villa (Pty)Ltd 
    30. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    31. FACULTY TRAINING INSTITUTE PTY LTD 
    32. Finweb Business Consultancy 
    33. Geeks4learning (Pty)Ltd 
    34. Gert Sibande FET College 
    35. Giant Alive Services 
    36. Gijima Holdings (Pty) Ltd 
    37. Green Skills Academy 
    38. HAVOHEJ CONSULTANCY 
    39. HILLCROSS BUSINESS SCHOOL (PTY 
    40. Imperial Logistics Group t/a Dedicated Contracts 
    41. Inafrica General Trading Pty LTD 
    42. InfinityTraining Solution Pty Ltd 
    43. intelliscient Technologies (Pty) Ltd 
    44. Isibuko Group Pty Ltd 
    45. IT Academy 
    46. Ithemba IT Solution 
    47. Izwelethu Black Diamond 
    48. Johsie Enertprise 
    49. Josmap Training Institute 
    50. K Boneng Consulting Services P 
    51. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    52. Kgolo Institute 
    53. KMT Training and Business Solutions 
    54. KP ACADEMY (PTY) LTD 
    55. Kuyakhula Development Initiatives 
    56. Londimvelo Consultants 
    57. Makaota Training Consultants 
    58. Makhuba Development Projects CC 
    59. Makwedeng Training 
    60. Mamuhle Academy 
    61. MASITHUTHUKE HOLDINGS (PTY) LTD 
    62. Masizakhe Leanerships cc 
    63. Metanoia Ratings PTY LTD 
    64. MindSpa Institute 
    65. MINDWORX CONSULTING GAUTENG PTY LTD 
    66. MML Consulting CC. 
    67. Mohlaje Solutions (Pty) Ltd 
    68. Mothusi Management Consultants 
    69. Mpande Technologies cc 
    70. Mufuka Business and Technical 
    71. MUHANGWENE DEVELOPMENT ENTERPRISE 
    72. NEDTEX73 
    73. Nkoka Training Cc 
    74. Nkqubela Community Developers 
    75. Nonunu Projects 
    76. Novia One Group (Pty) Ltd 
    77. On the Ball College Pty ltd 
    78. OPELONG BUSINESS INSTITUTE (PT 
    79. PACE Academia College (Pty) Lt 
    80. Petcon Capacity Building Solut 
    81. Phumelela Consulting Pty Ltd 
    82. Pioneer Business Consulting 
    83. Polokwane Technology Institute (Pty) Ltd 
    84. Poshido Training 
    85. Progressive School of Business and Engineering (Pty) 
    86. QUALITATIVE INNOVATIVE SOLUTIONS 
    87. Reflections Development Institute 
    88. Rofane Consulting 
    89. SA Maritime School and Transport College 
    90. Sebenzisanane Human Capital 
    91. Sisekelo Sustainability Institute 
    92. Skills Fly Consulting Group Pty Ltd 
    93. South African Business and Tec 
    94. SOUTH AFRICAN NATIONAL WAR COLLEGE 
    95. Supreme ICT Consultants 
    96. Synergy Transformation Solutio 
    97. Talent Emporium Academy (PTY) Ltd 
    98. Tasc Business Consulting and Training 
    99. TBL Empowerment Hub 
    100. Terry Computer Services cc 
    101. Thando Consulting Services 
    102. The Finishing College (Pty) Lt 
    103. Thinking Mind Trading 
    104. Thubelihle Graduate Institute 
    105. TIPP ACADEMY (PTY) LTD 
    106. Transafric Consulting Pty Ltd 
    107. Vicmat Consultants 
    108. Vodacom (Pty) Ltd 
    109. VUTHLARI MARKETING CONSULTING 
    110. WARRANT OFFICER ACADEMY 
    111. Woosh Consultants (Pty) Ltd 
    112. World Pace Development and Training Institute 
    113. Yamangcuse Consulting 
    114. YITRO INNOVATIONS 
    115. ZA WIT (PTY) LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.