SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes

SAQA US ID	UNIT STANDARD TITLE
113959	Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes
ORIGINATOR
SGB Public Administration and Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Public Administration
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2003-12-03	2006-11-16	SAQA 0151/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-11-16		2010-11-16

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
242863	Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes	Level 3	NQF Level 03	4

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for people who are employed in the public sector at the practitioner level. Persons credited with this Unit Standard are able to meet their obligations as employees in public sector contexts and deal appropriately with grievances and disputes.

Learners will be able to:

Identify employment rights and responsibilities

Identify Sources of information and assistance for employees in relations to their employment rights and responsibilities

Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee

Identify courses of action for dealing with personal grievances arising from the employment relationship and disputes arising from the agreements

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Persons attempting this unit standard should be competent in:

Communication at NQF Level 2

Mathematical Literacy at NQF Level 2

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify employment rights and responsibilities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Types of employment contracts are identified and an explanation given with examples of their basic purpose and relationship between parties

ASSESSMENT CRITERION RANGE

Collective, individual, written and/or oral

ASSESSMENT CRITERION 2

2. Matters that should be included in an employment agreement are identified to assure accountabilities are clearly understood and agreed.

ASSESSMENT CRITERION RANGE

Wages, hours of work and breaks, leave and holidays, termination procedures, job descriptions, general standards of performance and conduct, method of variation, deduction provisions - including union fees

ASSESSMENT CRITERION 3

3. Rights and responsibilities arising from the employment relationship are identified to pre-empt problems in employer-employee relationship.

ASSESSMENT CRITERION RANGE

Statutory provision, fair treatment on both sides

ASSESSMENT CRITERION 4

4. Rights to representation and to negotiate collectively by the learner are identified to meet compliance requirements.

SPECIFIC OUTCOME 2

Identify sources of information & assistance for employees in relations to their employment rights.

OUTCOME NOTES

Identify sources of information and assistance for employees in relations to their employment rights and responsibilities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Sources of information and assistance in relation to employment negotiations are identified by name, location, services provided, and costs.

ASSESSMENT CRITERION 2

2. Sources of information and assistance in relation to issues that may arise in relation to the employment relationship, are identified by name, location, services provided, and costs.

ASSESSMENT CRITERION 3

3. The procedures, and parties involved, for resolving personal grievances and disputes are identified to ensure problems are addressed effectively.

ASSESSMENT CRITERION 4

4. The procedures and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to ensure problems are addressed effectively.

ASSESSMENT CRITERION 5

5. A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes.

ASSESSMENT CRITERION 6

6. A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes.

SPECIFIC OUTCOME 3

Identify grounds for personal grievances or disputes, & identify sources of assistance for employee.

OUTCOME NOTES

Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Grounds for personal grievances are identified and used to gauge best course to take.

ASSESSMENT CRITERION RANGE

Unjustifiable dismissal, unjustified action by the employer, which disadvantages the employee, discrimination, sexual harassment, and duress, related to membership of an employees` organisation.

ASSESSMENT CRITERION 2

2. Grounds for disputes are identified to gauge best way to proceed.

ASSESSMENT CRITERION 3

3. Sources of assistance for dealing with personal grievance or dispute situations are identified by name, location, services provided, and costs.

SPECIFIC OUTCOME 4

Identify courses of action for dealing with personal grievances.

OUTCOME NOTES

Identify courses of action for dealing with personal grievances arising from the employment relationship and disputes arising from the agreements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Strategies for on-site personal grievance and for dispute resolution are identified to minimise disruptions and costs to both parties.

ASSESSMENT CRITERION 2

2. The procedures, and parties involved, for resolving personal grievances and disputes are identified to expedite settlement of problems.

ASSESSMENT CRITERION 3

3. The procedures, and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to expedite the settlement of issue.

ASSESSMENT CRITERION 4

4. A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes.

ASSESSMENT CRITERION 5

5. Assessment of alternative procedures for resolving personal grievances and disputes identifies their adequacy in terms of provisions in the Acts.

ASSESSMENT CRITERION 6

6. A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.

Assessors must be registered as an Assessor with the relevant ETQA

Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.

Training providers must be accredited by the relevant ETQA.

Moderation should include both internal and external moderation where applicable.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The Statutory Framework
A working knowledge of: statute law affecting the provision of public sector
services:

Labour Relations Act

Basic Conditions of Employment Act

Acts specific to the public sector organizational context of the learner

The Organisation
A detailed understanding of:

Disciplinary and grievance policies operational in organization.

Organisational, external agency and employee requirements for information

Organizational procedures for addressing personal grievances and disputes.

Sources of information for the resolution of discrepancies.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Learners are able to identify and solve problems using critical and creative thinking processes to resolve personal disputes and grievances.

UNIT STANDARD CCFO WORKING

Learners are able to work effectively with others as a member of a team, group, organization or community in order to pre-empt the reasons for grievances and disputes from arising.

UNIT STANDARD CCFO ORGANISING

Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that all tasks are completed to organisational requirements on time and to standard without cause for personal grievances or disputes arising.

UNIT STANDARD CCFO COLLECTING

Learners are able to collect, analyse, organise and critically evaluate information relevant ot dealing effectively and with minimum disruption to personal grievances and disputes.

UNIT STANDARD CCFO COMMUNICATING

Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to identify and pre-empt or resolve personal grievances or disputes.

UNIT STANDARD CCFO SCIENCE

The learner is able to use science and technology effectively and critically in dealing with personal grievances or disputes.

UNIT STANDARD CCFO DEMONSTRATING

The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that provision exists in the public service to manage personal grievances and disputes in a manner that minimises disruptions to own and organisational work life.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 242863, which is "Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes", level 3, 4 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	48513	National Certificate: Public Administration	Level 3	NQF Level 03	Passed the End Date - Status was "Registered"	2006-11-16	Was PSETA until Last Date for Achievement
Elective	50081	Further Education and Training Certificate: Leadership Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A.S.A.P Training And Consulting
2.	Aba Sebenzi
3.	Abinet Training and Development
4.	Africa Corporate Training Institute And Hr Consulting
5.	Africa Institute For Public Administration
6.	Africawide Consulting
7.	Afriwealth Consulting
8.	Afroxpert Performance Developement Cc
9.	Akadon Trading (Pty) Ltd
10.	All Access Holdings
11.	Amabamba Recruitment
12.	Amadube Investments Cc
13.	Amangile Academy (Pty) Ltd
14.	Amaqamu Project Management and Consulting
15.	Amelron General Business Enterprise
16.	Aphro Collective
17.	Arnl Construction Development Projects
18.	Asiphokuhle Training And Research Institute
19.	Avax Sa 481 Cc. T/A Mandisa Development Services
20.	Ayandona Manufacturing And Distribution (Pty) Ltd
21.	Bashumi Consulting
22.	Bbt Business Projects (Pty) Ltd
23.	BDCE
24.	Bephaswana Skills Development (Pty) Ltd
25.	Bettes - Types Trading And Projects
26.	Bo Support Services Cc
27.	Bo-Ndu Traiding
28.	Boikgantsho Consulting & Events
29.	Bonolo Training Institute
30.	Break The Chains Development Services
31.	Bright Ideas Training
32.	Bw Khuzwayo Consulting Cc
33.	C Ngubane & Associates Inc.
34.	Capricon Training Consultants cc
35.	Careers IT (Pty) Ltd
36.	Cb Willemse Training
37.	Central Business Academy
38.	Centre For Municipal Research And Advice
39.	Classic Human Capital Solutions
40.	Clean Heat Academy (Pty) Ltd
41.	Continuing Education Programme
42.	Cre8Ive Organisational Development
43.	Cymbol Consulting(Pty) Ltd.
44.	Dean Institute Of Learning (Pty) Ltd
45.	Dee's Training (PTY) LTD
46.	Delbra Innovative Consultancy
47.	Dependable Consulting (Pty)
48.	Didintle Training Services
49.	Ditirelo Skills Development Services
50.	DM Management & Consulting
51.	DM Training Consultants
52.	Elective Training Institute Enterprise Cc
53.	Fabulous City Trading
54.	Falcon Business Institute (Pty) Ltd
55.	Faranang Marketing
56.	Fire Protection Association Of Southern Africa
57.	Frugatrax Consultants
58.	Furniture World Training Centre
59.	Gauteng Talent Management Solutions
60.	GOBELA CONSULTING
61.	Goitsikitso Enterprise Trading
62.	Gotsec Skills Training
63.	Hanyeleni Business Enterprise
64.	Heirs Training and Development Pty Ltd
65.	His Mercy Learning Academy
66.	Hlombe And Associates
67.	Iale School Of Advanced Learning Education
68.	Ikhwezi Traning Institute (PTY) LTD
69.	Ikwanda International Trading (Pty) Ltd
70.	Ilinge Labantu Debt Solution
71.	Ilitha Lelizwe Consulting
72.	Injeje Training
73.	Inkcubeko Yakwantu Trading
74.	Inkqubeko Investment (Pty) Ltd
75.	Izwelethu Black Diamond
76.	Jobafrik Consulting
77.	Jolly Boy Motor Spares
78.	Josmap Training Institute
79.	Jtm Empowered
80.	K Shabangu Fet College
81.	K-Leng Touch, Events And Skills Development
82.	Kagisho Business Concepts (Pty) Ltd
83.	Kalideen Investment T/A Kalvest
84.	KALIDEEN MANAGEMENT SERVICES
85.	Kamanga Skills Projects
86.	Karabo Ya Karabo
87.	Kernel Management And Consulting (Pty) Ltd.
88.	Kgaka Kgolo Institute
89.	Kgakishe Trading And Projects (Pty) Ltd
90.	Kgang-Kgolo Consulting
91.	Kgotla Trading Enterprise
92.	KHOSITHI TRAINING
93.	Khula Nonke Training & Development
94.	Kokano Pty Ltd
95.	Kwazulu Skills Academy
96.	Kwem Management Solutions
97.	KZN Tourism Training
98.	KZN Tourism Training Centre
99.	Lagnita Skills Solutions
100.	Lelethu Training (Pty) Ltd
101.	Leronsa Trading Enterprise
102.	Letzaa Group
103.	Lewerb Holdings (Pty) Ltd
104.	Liberty College of Excellence (Pty) Ltd
105.	Limadi Industrial Projects
106.	Lindasande General Trading
107.	Lindo Training And Services
108.	Lmmm Training And Development
109.	Lungile Mchunu Consultancy
110.	Lwazi Community Facilitator
111.	M.I.C. Training And Development
112.	Magumzane Traiding Cc
113.	Makaota Training Consultants
114.	Makgoka Development Facilitation (Pty) Ltd.
115.	Makhophila Training
116.	Malizana Projects CC
117.	Mancosa (PTY) LTD T/A Management College of Southern Africa
118.	MANCOSA Pty (Ltd)
119.	Mangalani Business Enterprises
120.	Maqhawe College
121.	Mars Business Consulting
122.	MASM Trading Enterprise (Pty) Ltd
123.	Mathaveiya Skills Enhancement
124.	Meridian Capacity Building Corporation (Pty) Ltd
125.	Mgwezane Training And Events Management Cc.
126.	Miczo'S Enterprise
127.	Mimoisa Business Solutions Cc
128.	Minotime (Pty) Ltd
129.	Mission Point Consulting
130.	Mj Mafunisa Consulting (Pty) Ltd
131.	Mmalethabo Consulting
132.	Mml Consulting Cc.
133.	Mod-Mosh Projects And Consulting (Pty) Ltd
134.	Mohlaje Solutions (Pty) Ltd
135.	Mokgosi Trading Cc.
136.	Mortarboard Training Solutions
137.	Mosako Wa Kitso
138.	Mothusi Management Consultants
139.	Moving Business Altitudes Consulting
140.	MTHENGENYA & ASSOCIATES
141.	Mtk Corporate Solutions
142.	Multiple Productive Management Solutions
143.	NBnet Consultancy & Projects (Pty) Ltd
144.	Neopeo Trading & Projects
145.	Netgrow Training Solutions
146.	Networx for Career Development
147.	Nj & L Trading Enterprise Cc.
148.	Nkinane Trading Enterprise
149.	Nkqubela Community Developers
150.	Nlkn Holdings (Pty) Ltd
151.	Nokusho M Consulting And Trading
152.	Ns Global Academy
153.	Ntokosi Consulting
154.	Ntsangalala Business Enterprise
155.	Nyankwavi Investment Cc.
156.	Omithombo Management Academy
157.	Pandelani Investment Holdings (Pty) Ltd.
158.	Perfect Solutions Consultancy (Pty) Ltd
159.	Pfim Trading (Pty) Ltd
160.	Pioneer Business Consulting
161.	Pitt Institute T/A Imithombo Institute
162.	Pma Holdings (Pty ) Ltd.
163.	PND Academy of Learning
164.	Pono People Management Solutions
165.	Power Rush Trading 170 Cc.
166.	Powernexus
167.	Pro Jentibus Sports Development Npc
168.	Progressive School Of Business And Engineering (Pty)
169.	Pudi'S Educational Services And Youth Development
170.	Quick Leap Investment
171.	Reflections Development Institute
172.	Regent Business School (Pty) Ltd t/a Regent Business School
173.	Resonance Institue of Learning
174.	Sanchaa Connection
175.	Sasalethu Consulting And Associates
176.	Sazm Trading And Projects
177.	SEVEN ARROWS PROTECTION ALLIANCE CC
178.	Shirs Vision Compleadev (Pty) Ltd
179.	Sithole Griffin & Associates (Sga)
180.	SIYANQOBA SEMINARS
181.	Siza Nesu Training And Consultants
182.	Sogwa Business Enterprise
183.	South African Institute of Learning (SAIL)
184.	South African Abet Development Agency Saada
185.	South African Governance And Business College
186.	Spg Promotions And Distributions Cc
187.	STARPLEX 408 CC
188.	Summat Training Institute
189.	Swaranang Management Consulting Cc
190.	Take Note Trading 205 Cc t/a Khululekani Training Centre
191.	Talent Emporium Academy (PTY) Ltd
192.	Tankimo Trading (Pty) Ltd
193.	Team Dynamix
194.	The Crimson Co Cc.
195.	The Diplomatic Academy
196.	THE GMC GROUP PTY LTD
197.	Thobologo Training And Education Group
198.	Thubelihle Graduate Institute
199.	Thuto Lere Community Empowerment Programme
200.	Thuto-Boswa Education And Training Solution
201.	Tloumogale Business Development & Consulting
202.	Tmp Training And Development
203.	TPLR and Training Services (PTY) LTD
204.	Tradesman Consulting And Training Solutions
205.	Training At Work (Pty) Ltd
206.	Triads Management Services
207.	Tsebo Kitso Trainings
208.	Tsebong Training Centre
209.	Tshepang Consulting & Project
210.	Tshwane Training Institute (Pty) Ltd.
211.	Ubuqhawe Consulting (Pty) Ltd
212.	Ukhamba Quality Skills
213.	Umfolozi FET College
214.	Umsenge Sdcs
215.	Umsizi Skills Academy
216.	Unctionized Business Enterprise
217.	University Of Intellectual Excellence (Pty)Ltd
218.	Uweso Consulting (Pty) Ltd
219.	Vantage Training
220.	Venus Maintenance And Supply Services
221.	Vicmat Consultants
222.	Visionary Academy
223.	Ya Hina Management Consulting And Projects
224.	Zj Africa Learn (Pty)Ltd
225.	Zwavhudi Business School (Pty) Ltd