![]() |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Manage electronic mail in a business environment |
SAQA US ID | UNIT STANDARD TITLE | |||
114984 | Manage electronic mail in a business environment | |||
ORIGINATOR | ||||
SGB Insurance and Investment | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Finance, Economics and Accounting | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 3 | NQF Level 03 | 2 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
This Unit Standard requires learners who use e-mail in a business environment.
The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Learners should
|
UNIT STANDARD RANGE |
The typical scope of this Unit Standard is:
|
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Explain etiquette, conventions and compliance issues relating to electronic communications. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The electronic communications policy of an organisation is interpreted and applied to business practice. |
ASSESSMENT CRITERION 2 |
Ethical issues relating to electronic communications are identified and applied to a business environment. |
ASSESSMENT CRITERION 3 |
Legal issues relating to electronic communications are identified and applied to a business environment. |
ASSESSMENT CRITERION 4 |
The e-mail capabilities and limitations of an organisation's electronic communication system are identified and an indication is given of how these filters affect the use of the system. |
ASSESSMENT CRITERION 5 |
Security features on an organisation's electronic communication system are identified in relation to user access. |
ASSESSMENT CRITERION 6 |
The consequences of viruses for an electronic communication system are explained and an indication is given of how to deal with viruses and identify hoaxes. |
SPECIFIC OUTCOME 2 |
Organise and set parameters for a mailbox. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The use of the address book is demonstrated for communication in a business environment. |
ASSESSMENT CRITERION 2 |
The options and tools in an electronic communication system are explored and set for individual preferences in a business environment. |
SPECIFIC OUTCOME 3 |
Use an electronic communication system to send and receive electronic mail. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The language conventions of electronic communications are compared to the conventions of verbal and written communication for different audiences and purposes. |
ASSESSMENT CRITERION 2 |
Different ways of inserting attachments onto an email message are demonstrated and an indication is given of when each is appropriate. |
ASSESSMENT CRITERION 3 |
An electronic message is created and sent for a specific purpose. |
ASSESSMENT CRITERION 4 |
A message is opened following the necessary precautions. |
ASSESSMENT CRITERION 5 |
Various ways of responding to a message are demonstrated for an individual and a group. |
ASSESSMENT CRITERION 6 |
The importance of H text, Rich text and Plain text is explained with examples. |
ASSESSMENT CRITERION 7 |
Different e-mail formats are demonstrated including the application of a signature. |
SPECIFIC OUTCOME 4 |
Manage the messages in an electronic mail facility on a workstation. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The use of default folders is explained and personalised folders are set up for filing purposes. |
ASSESSMENT CRITERION 2 |
Housekeeping functions are demonstrated to manage the filing system. |
ASSESSMENT CRITERION 3 |
Spam and junk mail are identified and deleted according to company procedures. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
N/A |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO ORGANISING |
The learner can manage him/herself and his/her activities by managing the messages in an electronic mail facility on a workstation. |
UNIT STANDARD CCFO COMMUNICATING |
The learner can communicate effectively in explaining etiquette, conventions and compliance issues relating to electronic communications. |
UNIT STANDARD CCFO SCIENCE |
The learner can use technology effectively using an electronic communication system to send and receive electronic mail. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
N/A |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 49089 | National Certificate: Financial Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | INSETA |
Fundamental | 49092 | Further Education and Training Certificate: Furniture Making | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | FPMSETA |
Elective | 48783 | National Certificate: Financial Services | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | INSETA |
Elective | 49772 | National Certificate: Archaeology | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2012-06-30 | CATHSSETA |
Elective | 61591 | National Certificate: Information Technology: End User Computing | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 49256 | Further Education and Training Certificate: Counselling | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | HW SETA |
Elective | 49649 | Further Education and Training Certificate: Long-term Insurance | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | INSETA |
Elective | 57898 | Further Education and Training Certificate: Printing and Manufacture of Packaging | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2015-06-30 | FPMSETA |
Elective | 66609 | Further Education and Training Certificate: Retail Insurance | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 66610 | Further Education and Training Certificate: Short Term Insurance | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-07-30 | As per Learning Programmes recorded against this Qual |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | Academy at Vaal Triangle (AVT |
2. | Academy of Training and Allied Services Pty Ltd |
3. | Academy Training Group |
4. | Acorser Corporate & Business Consulting t/a Acorser Academy |
5. | Act of Grace 97 |
6. | Action for Blind and Disabled |
7. | Action4 |
8. | Added Advantage Academy |
9. | Addskills Computer Training |
10. | Affirmations Training |
11. | Afrika Tikkun |
12. | All Nation Group Five Trading and Projects |
13. | Amadi Institute of Management And Technology (Pty) Ltd |
14. | Amilak Training Center |
15. | Angie Technologies |
16. | Answer The Call Skills ands En |
17. | ASMO INSTITUTE OF BUSINESS AN |
18. | Aspirations Communication Training CC |
19. | Assured Vocational Skill Institute |
20. | Assured Vocational Skills Institute (Pty) Ltd |
21. | ATTI (Advanced Technonogy Training Institute) |
22. | ATTI IT SOLUTIONS (Bloemfontei |
23. | ATTI Nelspruit Pty Ltd |
24. | Atvance Institute (Pty) Ltd |
25. | Awona Technologies cc |
26. | Balefile Trading and Services |
27. | Basadipele Skills Development and Training |
28. | baseni |
29. | BEE Clinic Pty Ltd |
30. | Bells Technical College |
31. | Bokamoso Skills and Economic Development Centre |
32. | Brainwave Projects 1430 cc |
33. | BTC Campus (Pty) Ltd |
34. | Business Optimization Training Institute (Pty) Ltd |
35. | BYTES PEOPLE SOLUTIONS (PTY) LTD |
36. | Cape Innovation Technology Initiative |
37. | Capricorn TVET College |
38. | Careers IT |
39. | CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING |
40. | CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS |
41. | Claas Illustration |
42. | Clean Heat Academy |
43. | College Africa Group (Pty) Ltd |
44. | COLUMBUS TECHNOLOGIES PTY LTD |
45. | Comfortable Tech |
46. | Common Vision Young Specialist Trading cc |
47. | CompEd IT Training |
48. | COMPUSTEPS COLLEGE (PTY) LTD |
49. | Computer and Careers |
50. | Creative Minds Rustenburg |
51. | CSL Accountants |
52. | CYBER-CITY IT SOLUTIONS |
53. | DC Academy (PTY)LTD |
54. | Decade Pulse (Pty) Ltd |
55. | Dee's Training (Pty) Ltd |
56. | Delight Computer Training |
57. | Ditlotlo Trading Enterprise |
58. | DYNAMIC DNA (PTY) LTD |
59. | Dynamic Dyvention Trading and |
60. | Eagle Computer Training |
61. | Eagle High IT Training |
62. | EAST LONDON MANAGEMENT INSTITUTE |
63. | Eastern Cape Academy of Technology |
64. | ED-U Options Academy |
65. | Ekasi IT Solutions Centre |
66. | Ekurhuleni Artisans and Skills Training Centre Pty Ltd |
67. | Elangeni Training Institute |
68. | Elchees Software Solutions |
69. | Emalahleni Institute of Techno |
70. | Embroser Solutions Pty Ltd |
71. | Enter on Stilts |
72. | Esayidi FET College - Central Office |
73. | Eshybrand Pty Ltd |
74. | EYETHU NATIONAL COMPUTER COLLEGE PTY LTD |
75. | Finweb Business Consultancy |
76. | Forek Institute of Technology (Pty) Ltd |
77. | Foster-Melliar (Pty) Ltd |
78. | Four Stars Communication |
79. | Fourways Private College |
80. | FSM Source of Success Youth Development |
81. | Furniture World Training Centre |
82. | Futurekids SA (Fochville) |
83. | GCABS |
84. | Genii Institute PTY LTD |
85. | Gert Sibande FET College |
86. | Gigimo Tourism Academy |
87. | Gijima Holdings (Pty) Ltd |
88. | Global Institute for Capacity |
89. | Growth Management Consulting cc |
90. | Gurandbuilt Management Development |
91. | HAVOHEJ CONSULTANCY |
92. | Hazyview Computer College |
93. | HCLS HUMAN CAPITAL LEARNING SOLUTIONS |
94. | Hectic Productions cc |
95. | HILLCROSS BUSINESS SCHOOL (PTY |
96. | Hlanganani ICT (Pty) Ltd |
97. | HLUVUKA TRAINING AND CONSULTING |
98. | Home of Compassion/Grace Ministries |
99. | Hoseah Training and Manufacturing NPC |
100. | HUAWEI Technologies Africa (PTY) LTD |
101. | iCollege College |
102. | Ikusasa Technology Solutions |
103. | Ikusasalethu Youth Development |
104. | iLearn Corporate Services PTY LTD |
105. | Imbizo Training and Development Consultants Cc |
106. | Information Technology Resource Centre |
107. | Inter-Coastal Business & Property Services cc |
108. | Inyathi Visions |
109. | IT Academy |
110. | IT Labs Consulting |
111. | IT-HI-Q Training (PTY) Ltd |
112. | Ithemba IT Solution |
113. | Iyam Training Services |
114. | Jeppe College of Commerce and |
115. | Jonda Learning Academy |
116. | K Boneng Consulting Services P |
117. | K Centre Business Enterprise (PTY) LTD |
118. | Keep The Dream 285 |
119. | Keybase Training Solutions Cc |
120. | King Sabata Dalindyebo TVET College |
121. | Kishugu Training (Pty) Ltd |
122. | KN Training Specialist |
123. | KT Mobile Services |
124. | Kundani Trading |
125. | L and P Computer Academy Pty Ltd |
126. | Labournet Learning and Development Solutions |
127. | Learnfast Training Solutions ( |
128. | Leseding Computer Systems |
129. | LETAGO DEVELOPMENT CONSULTING |
130. | LIMPOPO COMPUTER COLLEGE BK |
131. | LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD |
132. | Loja Trading cc |
133. | Longata Consultant |
134. | Loomee Group |
135. | LYFE COMPUTER TECHNOLOGIES (PTY) LTD |
136. | Mackeys Computing (Pty) Ltd |
137. | Makhophila Training |
138. | Marilyn Chili Consulting |
139. | Masakhane Training and Consult |
140. | Mash Computer Training |
141. | MBOWA COLLEGE PTY LTD |
142. | Metanoia Ratings PTY LTD |
143. | Mikyle Consulting |
144. | MMELA VILLAGE TECHNOLOGIES (PT |
145. | Mnambithi TVET College |
146. | MND Training and Projects |
147. | Mogapi Education Group |
148. | Moripe Business Training and C |
149. | MORTERBOARD TRAINING SOLUTIONS |
150. | Motlhamme Executive Management |
151. | Moving Ahead Development Agenc |
152. | MP Avuxeni Computer Academy |
153. | Mpande Technologies cc |
154. | Mpisholo Training Solutions |
155. | Mthonyama Technologies cc |
156. | Mufuka Business and Technical |
157. | Musengavhadzimu Media |
158. | Nape Angwato Trading |
159. | Natfin Holdings Pty Ltd |
160. | NBC Technologies |
161. | NCC - Vereeniging |
162. | NCM Computer and Business Academy |
163. | Ndulita Solutions |
164. | New Link Computer Skills |
165. | New Trend Computers cc |
166. | Nkangala Skills Centre |
167. | Northern Computer Training Centre |
168. | Ntamunde Investment |
169. | Ntandokazi Holdings Pty Ltd |
170. | NW Avuxeni Computer Academy |
171. | Nyankwavi Inverstment |
172. | Nyathela Business College |
173. | Nyelati Trading Enterprise |
174. | Olrich Home of Technology |
175. | On the Ball College Pty ltd |
176. | OPELONG BUSINESS INSTITUTE (PT |
177. | Paramixed Pty Ltd |
178. | Parkton College of Catering & Tourism Studies |
179. | Peo Entle HIV Wellness Management and Youth Skills Development NPO |
180. | Pioneer Business Consulting |
181. | Polokwane Technology Institute (Pty) Ltd |
182. | Pretoria Technical College |
183. | Priha Projects Pty Ltd |
184. | Progressive School of Business |
185. | Prophesy Training College (Pty) Ltd |
186. | PROSERV SA (PTY) LTD |
187. | PRX SCHOOL TEST |
188. | QUARPHIX (PTY) LTD |
189. | Ramotec Business College |
190. | Rand Training College |
191. | Reaithuta Computer Academy |
192. | Redefine Human Capital (PTY) L |
193. | Richfield Graduate Institute of Technology Pty Ltd |
194. | Rostec Technical FET College (Pty) Ltd |
195. | Sabile Human Resources Consult |
196. | Saiker Training (Pty) Ltd |
197. | SANDM IT TRAINING (PTY) LTD |
198. | SED Computer Academy |
199. | Sesk Facilitation Development (PTY) LTD |
200. | Silulo Ulutho Technologies |
201. | Sisekelo Sustainability Institute |
202. | Sivile Housing Association RSA |
203. | Siyafunda CTC |
204. | SOUTH AFRICAN CORPORATE TRAINI |
205. | Sovereign Skills Development Institute (Pty) |
206. | Spears Business and Life Couch Consulting (Pty) Ltd |
207. | SPLS Consultants (Pty) Ltd |
208. | SUCCESS BUILDERS INTERNATIONAL CC |
209. | Success Christian Training Cen |
210. | Succinct Investments (Pty) Ltd |
211. | Supreme ICT Consultants |
212. | Synergistic Covenant Network NPO |
213. | Talent Development |
214. | TBL Empowerment Hub |
215. | Tech-Com Solutions cc |
216. | Techtisa (pty) Ltd |
217. | Terrawood |
218. | Terry Computer Services cc |
219. | Thalita Koume Directions (Pty) Ltd |
220. | The Finishing College (Pty) Lt |
221. | THE SKILLS DEVELOPMENT CORPORA |
222. | Think Tank T2 (Pty) Ltd |
223. | Tinotel Communications |
224. | Tirhani SkillsTraining Pty Ltd |
225. | Titan Trade Technologies |
226. | Tlou Foundation College |
227. | TORQUE TECHNICAL COMPUTER TRAINING PTY LTD |
228. | Tshiredo Training Academy |
229. | Tshwane College of Commerce an |
230. | Tsima Consulting Development S |
231. | TSP COLLEGE |
232. | TURFLOOP TRAINING SERVICES CC |
233. | Ubuhlanti Sances Trading (Pty) Ltd |
234. | Ukwazi Academy and Corporate S |
235. | Umbrella Training and Development |
236. | Umbusi Consulting Services |
237. | Urban Journey |
238. | UTHINGO BRITE SERVICES |
239. | Varsity Institute of Science & Technology (Pty)Ltd |
240. | Visionary Skill Academy |
241. | VUTHLARI MARKETING CONSULTING |
242. | Waterberg TVET College |
243. | Wellinkwise Pty Ltd |
244. | Whitestone College |
245. | WORK SKILLS RESOURCES CC |
246. | Working Solution International |
247. | Xylo Trading 12 (Pty) Ltd |
248. | YITRO INNOVATIONS |
249. | Yonet Training Academy |
250. | Youth Media Movement |
251. | ZA WIT (PTY) LTD |
252. | Zealot Business College |
253. | Zikode Development Trust |
254. | ZIPHELELE RURAL DEVELOPMENT AC |
255. | ZJ Africa Learn |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |