SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage electronic mail in a business environment 
SAQA US ID UNIT STANDARD TITLE
114984  Manage electronic mail in a business environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard requires learners who use e-mail in a business environment.

The qualifying learner is capable of:
  • Explaining etiquette, conventions and compliance issues relating to electronic communications.
  • Organising and setting parameters for a mailbox.
  • Using an electronic communication system to send and receive mail.
  • Managing the messages in an electronic mail facility on a workstation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Ethical issues include, but are not limited to, confidentiality, impact on brand, sending personal e-mails, chain letters and spam.
  • Legal issues include, but are not limited to, the status of mail.
  • E-mail capabilities include, but are not limited to, file sizes, language and other content and file types.
  • Options and tools include, but are not limited to, auto sign, rules, toolbars, time zones, open attachments, proxy, archives, permissions, send and delete options, set priority, spell check and emptying the deleted folder when exiting.
  • Use of the address book includes, but is not limited to selecting an address, adding to the address book, creating a distribution list (group) selecting a group from the address book.
  • Creating a message includes, but is not limited to, addressing internal and external communications, add, copy, blind copy, group, marking and tracking a message.
  • Housekeeping functions include, but not limited to, deleting, moving, saving attachments, save as, archiving, clearing the deleted folder, printing and copying.
  • Inserting attachments includes, but is not limited to, attaching files using the button, file menu, within an application and using Winzip to compress files.
  • Ways of responding to messages include, but are not limited to, reply, reply all, reply with original text, reply with no original text and printing.
  • The use of default folders include, but are not limited to, default folders inbox, sent, delete, draft notes, task, create a folder in personal folders. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain etiquette, conventions and compliance issues relating to electronic communications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The electronic communications policy of an organisation is interpreted and applied to business practice. 

    ASSESSMENT CRITERION 2 
    Ethical issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 3 
    Legal issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 4 
    The e-mail capabilities and limitations of an organisation's electronic communication system are identified and an indication is given of how these filters affect the use of the system. 

    ASSESSMENT CRITERION 5 
    Security features on an organisation's electronic communication system are identified in relation to user access. 

    ASSESSMENT CRITERION 6 
    The consequences of viruses for an electronic communication system are explained and an indication is given of how to deal with viruses and identify hoaxes. 

    SPECIFIC OUTCOME 2 
    Organise and set parameters for a mailbox. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of the address book is demonstrated for communication in a business environment. 

    ASSESSMENT CRITERION 2 
    The options and tools in an electronic communication system are explored and set for individual preferences in a business environment. 

    SPECIFIC OUTCOME 3 
    Use an electronic communication system to send and receive electronic mail. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The language conventions of electronic communications are compared to the conventions of verbal and written communication for different audiences and purposes. 

    ASSESSMENT CRITERION 2 
    Different ways of inserting attachments onto an email message are demonstrated and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    An electronic message is created and sent for a specific purpose. 

    ASSESSMENT CRITERION 4 
    A message is opened following the necessary precautions. 

    ASSESSMENT CRITERION 5 
    Various ways of responding to a message are demonstrated for an individual and a group. 

    ASSESSMENT CRITERION 6 
    The importance of H text, Rich text and Plain text is explained with examples. 

    ASSESSMENT CRITERION 7 
    Different e-mail formats are demonstrated including the application of a signature. 

    SPECIFIC OUTCOME 4 
    Manage the messages in an electronic mail facility on a workstation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of default folders is explained and personalised folders are set up for filing purposes. 

    ASSESSMENT CRITERION 2 
    Housekeeping functions are demonstrated to manage the filing system. 

    ASSESSMENT CRITERION 3 
    Spam and junk mail are identified and deleted according to company procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    The learner can manage him/herself and his/her activities by managing the messages in an electronic mail facility on a workstation. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively in explaining etiquette, conventions and compliance issues relating to electronic communications. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use technology effectively using an electronic communication system to send and receive electronic mail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49089   National Certificate: Financial Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Fundamental  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  57898   Further Education and Training Certificate: Printing and Manufacture of Packaging  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Academy Training Group 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Act of Grace 97 
    6. Action for Blind and Disabled 
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    8. Added Advantage Academy 
    9. Addskills Computer Training 
    10. Affirmations Training 
    11. Afrika Tikkun 
    12. All Nation Group Five Trading and Projects 
    13. Amadi Institute of Management And Technology (Pty) Ltd 
    14. Amilak Training Center 
    15. Angie Technologies 
    16. Answer The Call Skills ands En 
    17. ASMO INSTITUTE OF BUSINESS AN 
    18. Aspirations Communication Training CC 
    19. Assured Vocational Skill Institute 
    20. Assured Vocational Skills Institute (Pty) Ltd 
    21. ATTI (Advanced Technonogy Training Institute) 
    22. ATTI IT SOLUTIONS (Bloemfontei 
    23. ATTI Nelspruit Pty Ltd 
    24. Atvance Institute (Pty) Ltd 
    25. Awona Technologies cc 
    26. Balefile Trading and Services 
    27. Basadipele Skills Development and Training 
    28. baseni 
    29. BEE Clinic Pty Ltd 
    30. Bells Technical College 
    31. Bokamoso Skills and Economic Development Centre 
    32. Brainwave Projects 1430 cc 
    33. BTC Campus (Pty) Ltd 
    34. Business Optimization Training Institute (Pty) Ltd 
    35. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    36. Cape Innovation Technology Initiative 
    37. Capricorn TVET College 
    38. Careers IT 
    39. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    40. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    41. Claas Illustration 
    42. Clean Heat Academy 
    43. College Africa Group (Pty) Ltd 
    44. COLUMBUS TECHNOLOGIES PTY LTD 
    45. Comfortable Tech 
    46. Common Vision Young Specialist Trading cc 
    47. CompEd IT Training 
    48. COMPUSTEPS COLLEGE (PTY) LTD 
    49. Computer and Careers 
    50. Creative Minds Rustenburg 
    51. CSL Accountants 
    52. CYBER-CITY IT SOLUTIONS 
    53. DC Academy (PTY)LTD 
    54. Decade Pulse (Pty) Ltd 
    55. Dee's Training (Pty) Ltd 
    56. Delight Computer Training 
    57. Ditlotlo Trading Enterprise 
    58. DYNAMIC DNA (PTY) LTD 
    59. Dynamic Dyvention Trading and 
    60. Eagle Computer Training 
    61. Eagle High IT Training 
    62. EAST LONDON MANAGEMENT INSTITUTE 
    63. Eastern Cape Academy of Technology 
    64. ED-U Options Academy 
    65. Ekasi IT Solutions Centre 
    66. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    67. Elangeni Training Institute 
    68. Elchees Software Solutions 
    69. Emalahleni Institute of Techno 
    70. Embroser Solutions Pty Ltd 
    71. Enter on Stilts 
    72. Esayidi FET College - Central Office 
    73. Eshybrand Pty Ltd 
    74. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    75. Finweb Business Consultancy 
    76. Forek Institute of Technology (Pty) Ltd 
    77. Foster-Melliar (Pty) Ltd 
    78. Four Stars Communication 
    79. Fourways Private College 
    80. FSM Source of Success Youth Development 
    81. Furniture World Training Centre 
    82. Futurekids SA (Fochville) 
    83. GCABS 
    84. Genii Institute PTY LTD 
    85. Gert Sibande FET College 
    86. Gigimo Tourism Academy 
    87. Gijima Holdings (Pty) Ltd 
    88. Global Institute for Capacity 
    89. Growth Management Consulting cc 
    90. Gurandbuilt Management Development 
    91. HAVOHEJ CONSULTANCY 
    92. Hazyview Computer College 
    93. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    94. Hectic Productions cc 
    95. HILLCROSS BUSINESS SCHOOL (PTY 
    96. Hlanganani ICT (Pty) Ltd 
    97. HLUVUKA TRAINING AND CONSULTING 
    98. Home of Compassion/Grace Ministries 
    99. Hoseah Training and Manufacturing NPC 
    100. HUAWEI Technologies Africa (PTY) LTD 
    101. iCollege College 
    102. Ikusasa Technology Solutions 
    103. Ikusasalethu Youth Development 
    104. iLearn Corporate Services PTY LTD 
    105. Imbizo Training and Development Consultants Cc 
    106. Information Technology Resource Centre 
    107. Inter-Coastal Business & Property Services cc 
    108. Inyathi Visions 
    109. IT Academy 
    110. IT Labs Consulting 
    111. IT-HI-Q Training (PTY) Ltd 
    112. Ithemba IT Solution 
    113. Iyam Training Services 
    114. Jeppe College of Commerce and 
    115. Jonda Learning Academy 
    116. K Boneng Consulting Services P 
    117. K Centre Business Enterprise (PTY) LTD 
    118. Keep The Dream 285 
    119. Keybase Training Solutions Cc 
    120. King Sabata Dalindyebo TVET College 
    121. Kishugu Training (Pty) Ltd 
    122. KN Training Specialist 
    123. KT Mobile Services 
    124. Kundani Trading 
    125. L and P Computer Academy Pty Ltd 
    126. Labournet Learning and Development Solutions 
    127. Learnfast Training Solutions ( 
    128. Leseding Computer Systems 
    129. LETAGO DEVELOPMENT CONSULTING 
    130. LIMPOPO COMPUTER COLLEGE BK 
    131. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    132. Loja Trading cc 
    133. Longata Consultant 
    134. Loomee Group 
    135. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    136. Mackeys Computing (Pty) Ltd 
    137. Makhophila Training 
    138. Marilyn Chili Consulting 
    139. Masakhane Training and Consult 
    140. Mash Computer Training 
    141. MBOWA COLLEGE PTY LTD 
    142. Metanoia Ratings PTY LTD 
    143. Mikyle Consulting 
    144. MMELA VILLAGE TECHNOLOGIES (PT 
    145. Mnambithi TVET College 
    146. MND Training and Projects 
    147. Mogapi Education Group 
    148. Moripe Business Training and C 
    149. MORTERBOARD TRAINING SOLUTIONS 
    150. Motlhamme Executive Management 
    151. Moving Ahead Development Agenc 
    152. MP Avuxeni Computer Academy 
    153. Mpande Technologies cc 
    154. Mpisholo Training Solutions 
    155. Mthonyama Technologies cc 
    156. Mufuka Business and Technical 
    157. Musengavhadzimu Media 
    158. Nape Angwato Trading 
    159. Natfin Holdings Pty Ltd 
    160. NBC Technologies 
    161. NCC - Vereeniging 
    162. NCM Computer and Business Academy 
    163. Ndulita Solutions 
    164. New Link Computer Skills 
    165. New Trend Computers cc 
    166. Nkangala Skills Centre 
    167. Northern Computer Training Centre 
    168. Ntamunde Investment 
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    170. NW Avuxeni Computer Academy 
    171. Nyankwavi Inverstment 
    172. Nyathela Business College 
    173. Nyelati Trading Enterprise 
    174. Olrich Home of Technology 
    175. On the Ball College Pty ltd 
    176. OPELONG BUSINESS INSTITUTE (PT 
    177. Paramixed Pty Ltd 
    178. Parkton College of Catering & Tourism Studies 
    179. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    180. Pioneer Business Consulting 
    181. Polokwane Technology Institute (Pty) Ltd 
    182. Pretoria Technical College 
    183. Priha Projects Pty Ltd 
    184. Progressive School of Business 
    185. Prophesy Training College (Pty) Ltd 
    186. PROSERV SA (PTY) LTD 
    187. PRX SCHOOL TEST 
    188. QUARPHIX (PTY) LTD 
    189. Ramotec Business College 
    190. Rand Training College 
    191. Reaithuta Computer Academy 
    192. Redefine Human Capital (PTY) L 
    193. Richfield Graduate Institute of Technology Pty Ltd 
    194. Rostec Technical FET College (Pty) Ltd 
    195. Sabile Human Resources Consult 
    196. Saiker Training (Pty) Ltd 
    197. SANDM IT TRAINING (PTY) LTD 
    198. SED Computer Academy 
    199. Sesk Facilitation Development (PTY) LTD 
    200. Silulo Ulutho Technologies 
    201. Sisekelo Sustainability Institute 
    202. Sivile Housing Association RSA 
    203. Siyafunda CTC 
    204. SOUTH AFRICAN CORPORATE TRAINI 
    205. Sovereign Skills Development Institute (Pty) 
    206. Spears Business and Life Couch Consulting (Pty) Ltd 
    207. SPLS Consultants (Pty) Ltd 
    208. SUCCESS BUILDERS INTERNATIONAL CC 
    209. Success Christian Training Cen 
    210. Succinct Investments (Pty) Ltd 
    211. Supreme ICT Consultants 
    212. Synergistic Covenant Network NPO 
    213. Talent Development 
    214. TBL Empowerment Hub 
    215. Tech-Com Solutions cc 
    216. Techtisa (pty) Ltd 
    217. Terrawood 
    218. Terry Computer Services cc 
    219. Thalita Koume Directions (Pty) Ltd 
    220. The Finishing College (Pty) Lt 
    221. THE SKILLS DEVELOPMENT CORPORA 
    222. Think Tank T2 (Pty) Ltd 
    223. Tinotel Communications 
    224. Tirhani SkillsTraining Pty Ltd 
    225. Titan Trade Technologies 
    226. Tlou Foundation College 
    227. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    228. Tshiredo Training Academy 
    229. Tshwane College of Commerce an 
    230. Tsima Consulting Development S 
    231. TSP COLLEGE 
    232. TURFLOOP TRAINING SERVICES CC 
    233. Ubuhlanti Sances Trading (Pty) Ltd 
    234. Ukwazi Academy and Corporate S 
    235. Umbrella Training and Development 
    236. Umbusi Consulting Services 
    237. Urban Journey 
    238. UTHINGO BRITE SERVICES 
    239. Varsity Institute of Science & Technology (Pty)Ltd 
    240. Visionary Skill Academy 
    241. VUTHLARI MARKETING CONSULTING 
    242. Waterberg TVET College 
    243. Wellinkwise Pty Ltd 
    244. Whitestone College 
    245. WORK SKILLS RESOURCES CC 
    246. Working Solution International 
    247. Xylo Trading 12 (Pty) Ltd 
    248. YITRO INNOVATIONS 
    249. Yonet Training Academy 
    250. Youth Media Movement 
    251. ZA WIT (PTY) LTD 
    252. Zealot Business College 
    253. Zikode Development Trust 
    254. ZIPHELELE RURAL DEVELOPMENT AC 
    255. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.