SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage electronic mail in a business environment 
SAQA US ID UNIT STANDARD TITLE
114984  Manage electronic mail in a business environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard requires learners who use e-mail in a business environment.

The qualifying learner is capable of:
  • Explaining etiquette, conventions and compliance issues relating to electronic communications.
  • Organising and setting parameters for a mailbox.
  • Using an electronic communication system to send and receive mail.
  • Managing the messages in an electronic mail facility on a workstation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Ethical issues include, but are not limited to, confidentiality, impact on brand, sending personal e-mails, chain letters and spam.
  • Legal issues include, but are not limited to, the status of mail.
  • E-mail capabilities include, but are not limited to, file sizes, language and other content and file types.
  • Options and tools include, but are not limited to, auto sign, rules, toolbars, time zones, open attachments, proxy, archives, permissions, send and delete options, set priority, spell check and emptying the deleted folder when exiting.
  • Use of the address book includes, but is not limited to selecting an address, adding to the address book, creating a distribution list (group) selecting a group from the address book.
  • Creating a message includes, but is not limited to, addressing internal and external communications, add, copy, blind copy, group, marking and tracking a message.
  • Housekeeping functions include, but not limited to, deleting, moving, saving attachments, save as, archiving, clearing the deleted folder, printing and copying.
  • Inserting attachments includes, but is not limited to, attaching files using the button, file menu, within an application and using Winzip to compress files.
  • Ways of responding to messages include, but are not limited to, reply, reply all, reply with original text, reply with no original text and printing.
  • The use of default folders include, but are not limited to, default folders inbox, sent, delete, draft notes, task, create a folder in personal folders. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain etiquette, conventions and compliance issues relating to electronic communications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The electronic communications policy of an organisation is interpreted and applied to business practice. 

    ASSESSMENT CRITERION 2 
    Ethical issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 3 
    Legal issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 4 
    The e-mail capabilities and limitations of an organisation's electronic communication system are identified and an indication is given of how these filters affect the use of the system. 

    ASSESSMENT CRITERION 5 
    Security features on an organisation's electronic communication system are identified in relation to user access. 

    ASSESSMENT CRITERION 6 
    The consequences of viruses for an electronic communication system are explained and an indication is given of how to deal with viruses and identify hoaxes. 

    SPECIFIC OUTCOME 2 
    Organise and set parameters for a mailbox. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of the address book is demonstrated for communication in a business environment. 

    ASSESSMENT CRITERION 2 
    The options and tools in an electronic communication system are explored and set for individual preferences in a business environment. 

    SPECIFIC OUTCOME 3 
    Use an electronic communication system to send and receive electronic mail. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The language conventions of electronic communications are compared to the conventions of verbal and written communication for different audiences and purposes. 

    ASSESSMENT CRITERION 2 
    Different ways of inserting attachments onto an email message are demonstrated and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    An electronic message is created and sent for a specific purpose. 

    ASSESSMENT CRITERION 4 
    A message is opened following the necessary precautions. 

    ASSESSMENT CRITERION 5 
    Various ways of responding to a message are demonstrated for an individual and a group. 

    ASSESSMENT CRITERION 6 
    The importance of H text, Rich text and Plain text is explained with examples. 

    ASSESSMENT CRITERION 7 
    Different e-mail formats are demonstrated including the application of a signature. 

    SPECIFIC OUTCOME 4 
    Manage the messages in an electronic mail facility on a workstation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of default folders is explained and personalised folders are set up for filing purposes. 

    ASSESSMENT CRITERION 2 
    Housekeeping functions are demonstrated to manage the filing system. 

    ASSESSMENT CRITERION 3 
    Spam and junk mail are identified and deleted according to company procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    The learner can manage him/herself and his/her activities by managing the messages in an electronic mail facility on a workstation. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively in explaining etiquette, conventions and compliance issues relating to electronic communications. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use technology effectively using an electronic communication system to send and receive electronic mail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49089   National Certificate: Financial Services  Level 3  NQF Level 03  Reregistered  2023-06-30  INSETA 
    Fundamental  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Reregistered  2023-06-30  INSETA 
    Elective  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  57898   Further Education and Training Certificate: Printing and Manufacture of Packaging  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A and S Training Consultancy 
    2. Academy of Training and Development 
    3. AccTech Systems (PTY)LTD 
    4. Act of Grace 97 
    5. Added Advantage Academy (Durban) 
    6. Affirmations Training 
    7. Alcari Learning Centre (Pty) Ltd 
    8. Ankalite (Pty) Limited 
    9. Artshub Institute (Pty) Ltd 
    10. Aspirations Communication Training CC 
    11. Assured Vocational Skills Institute (Pty) Ltd 
    12. ATTI Nelspruit Pty Ltd 
    13. Basimodi Training and Projects 
    14. BRC Solutions (Pty) Ltd 
    15. BTC Campus (Pty) Ltd 
    16. Calandra Trading 523(PTY) 
    17. Camblish Training Institute (Pty) Ltd 
    18. Cape Town Society for the Blind 
    19. Capricorn TVET College 
    20. CKP Development Agency (Pty) Ltd 
    21. Claas Illustration 
    22. Columbus Consulting Pty Ltd 
    23. Competence computer and business management 
    24. Creative Minds Skills Development and Training 
    25. De Vries Management & Training Services cc 
    26. Ditlotlo Trading Enterprise Cc 
    27. Dr M Investments 
    28. Eastcoast Boards cc 
    29. Eastern Cape Academy of Technology 
    30. Ebotse Development and Training Centre 
    31. EJW Financial Services (Pty) Ltd 
    32. Elimofo Trading& Projects 
    33. Esayidi FET College - Central Office 
    34. Fachs Business Consulting and Training 
    35. Faisit (Pty) Ltd 
    36. Fort Hare Solutions (PTY) LTD 
    37. Furniture World Training Centre 
    38. Future Discovery Training Academy CC 
    39. Gabasega Consulting and Training Centre 
    40. Gauteng City College 
    41. Gauteng College of Engineering and Technology (PTY) LTD 
    42. Gegana Computer Academy and Business Solutions cc 
    43. Goodwill Institute Of Technology 
    44. HLUVUKA TRAINING AND CONSULTING 
    45. Hoseah Training and Manufacturing NPC 
    46. Ikamvelihle Youth Development (Pty) Ltd 
    47. iLearn Corporate Services PTY LTD 
    48. Inkwenkwezi Private Community College & Skills Development 
    49. Intelligo Solutions Pty (Ltd) 
    50. Inter-Coastal Business & Property Services cc 
    51. Invuya Institute of Learning (Pty) Ltd 
    52. Inyathi Visions 
    53. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    54. iSolve Business Solutions (Pty) Ltd 
    55. John Taolo Gaetsewe Developmental Trust 
    56. Joyboy Designs 
    57. Keybase Training Solutions Cc 
    58. King Sabata Dalindyebo TVET College 
    59. La Gratitude Academy 
    60. LEEUWKOP CORRECTIONAL SERVICES 
    61. Leseding Computer Systems (Pty) Ltd 
    62. License to Skill cc 
    63. Loja Trading cc 
    64. Longata Consultant 
    65. Mackeys Computing (Pty) Ltd 
    66. Mash Computer Training 
    67. Mnambithi TVET College 
    68. Mosadikago Trading Cc 
    69. Motheo TVET College (Hill Side Campus) 
    70. Mthonyama Technologies cc 
    71. NCM Computer and Business Academy 
    72. Ntuthuko Projects & Services 
    73. O Keeffe and Swartz Consultants (Pty) Ltd 
    74. Octomate (Pty) Ltd 
    75. Ocule IT cc 
    76. Outsurance Insurance Company Ltd 
    77. Prophesy Training College (Pty) Ltd 
    78. Protech Business and Computer College Pty Ltd. 
    79. Ripple Effect 4 (Pty) Ltd 
    80. RJM Educational Consulting (Pty) Ltd 
    81. Safe Heavens Properties (Pty) Ltd 
    82. Sanlam Life Insurance Ltd 
    83. Sekhukhune FET College - Central Office 
    84. Sivile Housing Association RSA 
    85. Southern Africa Youth Project NPC 
    86. Terry Computer Services cc 
    87. The Furniture Technology Centre (Johannesburg) 
    88. THE FURNITURE TECHNOLOGY CENTRE - CAPE TOWN 
    89. The Furniture Technology Centre - KwaMashu 
    90. The Graduate Institute of Financial Sciences (Pty) Ltd 
    91. Tira Telecoms 
    92. Tirhani SkillsTraining Pty Ltd 
    93. Turnstone Trading 183 (Pty) Ltd 
    94. Umfolozi FET College - Central Office 
    95. VEB CELE & Associates (Pty) Ltd 
    96. Waterberg TVET College 
    97. Youth for Survival NPO 
    98. ZJ Africa Learn (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.