SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage electronic mail in a business environment 
SAQA US ID UNIT STANDARD TITLE
114984  Manage electronic mail in a business environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard requires learners who use e-mail in a business environment.

The qualifying learner is capable of:
  • Explaining etiquette, conventions and compliance issues relating to electronic communications.
  • Organising and setting parameters for a mailbox.
  • Using an electronic communication system to send and receive mail.
  • Managing the messages in an electronic mail facility on a workstation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Ethical issues include, but are not limited to, confidentiality, impact on brand, sending personal e-mails, chain letters and spam.
  • Legal issues include, but are not limited to, the status of mail.
  • E-mail capabilities include, but are not limited to, file sizes, language and other content and file types.
  • Options and tools include, but are not limited to, auto sign, rules, toolbars, time zones, open attachments, proxy, archives, permissions, send and delete options, set priority, spell check and emptying the deleted folder when exiting.
  • Use of the address book includes, but is not limited to selecting an address, adding to the address book, creating a distribution list (group) selecting a group from the address book.
  • Creating a message includes, but is not limited to, addressing internal and external communications, add, copy, blind copy, group, marking and tracking a message.
  • Housekeeping functions include, but not limited to, deleting, moving, saving attachments, save as, archiving, clearing the deleted folder, printing and copying.
  • Inserting attachments includes, but is not limited to, attaching files using the button, file menu, within an application and using Winzip to compress files.
  • Ways of responding to messages include, but are not limited to, reply, reply all, reply with original text, reply with no original text and printing.
  • The use of default folders include, but are not limited to, default folders inbox, sent, delete, draft notes, task, create a folder in personal folders. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain etiquette, conventions and compliance issues relating to electronic communications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The electronic communications policy of an organisation is interpreted and applied to business practice. 

    ASSESSMENT CRITERION 2 
    Ethical issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 3 
    Legal issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 4 
    The e-mail capabilities and limitations of an organisation's electronic communication system are identified and an indication is given of how these filters affect the use of the system. 

    ASSESSMENT CRITERION 5 
    Security features on an organisation's electronic communication system are identified in relation to user access. 

    ASSESSMENT CRITERION 6 
    The consequences of viruses for an electronic communication system are explained and an indication is given of how to deal with viruses and identify hoaxes. 

    SPECIFIC OUTCOME 2 
    Organise and set parameters for a mailbox. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of the address book is demonstrated for communication in a business environment. 

    ASSESSMENT CRITERION 2 
    The options and tools in an electronic communication system are explored and set for individual preferences in a business environment. 

    SPECIFIC OUTCOME 3 
    Use an electronic communication system to send and receive electronic mail. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The language conventions of electronic communications are compared to the conventions of verbal and written communication for different audiences and purposes. 

    ASSESSMENT CRITERION 2 
    Different ways of inserting attachments onto an email message are demonstrated and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    An electronic message is created and sent for a specific purpose. 

    ASSESSMENT CRITERION 4 
    A message is opened following the necessary precautions. 

    ASSESSMENT CRITERION 5 
    Various ways of responding to a message are demonstrated for an individual and a group. 

    ASSESSMENT CRITERION 6 
    The importance of H text, Rich text and Plain text is explained with examples. 

    ASSESSMENT CRITERION 7 
    Different e-mail formats are demonstrated including the application of a signature. 

    SPECIFIC OUTCOME 4 
    Manage the messages in an electronic mail facility on a workstation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of default folders is explained and personalised folders are set up for filing purposes. 

    ASSESSMENT CRITERION 2 
    Housekeeping functions are demonstrated to manage the filing system. 

    ASSESSMENT CRITERION 3 
    Spam and junk mail are identified and deleted according to company procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    The learner can manage him/herself and his/her activities by managing the messages in an electronic mail facility on a workstation. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively in explaining etiquette, conventions and compliance issues relating to electronic communications. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use technology effectively using an electronic communication system to send and receive electronic mail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49089   National Certificate: Financial Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Fundamental  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  57898   Further Education and Training Certificate: Printing and Manufacture of Packaging  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy Training Group 
    3. Action for Blind and Disabled 
    4. Action4 
    5. Affirmations Training 
    6. Africa Learn (Pty) Ltd 
    7. Afrika Tikkun NCC 
    8. Amilak Training Center 
    9. ASMO INSTITUTE OF BUSINESS AN 
    10. Aspirations Communication Training CC 
    11. Atvance Institute (Pty) Ltd 
    12. Balefile Trading and Services 
    13. Basadipele Skills Development and Training 
    14. BEE Clinic Pty Ltd 
    15. Bells Technical College 
    16. Bokamoso Skills and Economic Development Centre 
    17. Brainwave Projects 1430 cc 
    18. Business Optimization Training Institute (Pty) Ltd 
    19. Careers IT 
    20. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    21. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    22. Clean Heat Academy 
    23. College Africa Group (Pty) Ltd 
    24. Columbus Consulting Pty Ltd 
    25. Common Vision Young Specialist Trading cc 
    26. COMPUSTEPS COLLEGE (PTY) LTD 
    27. CSL Accountants 
    28. DC Academy (PTY)LTD 
    29. Decade Pulse (Pty) Ltd 
    30. Dee's Training (Pty) Ltd 
    31. Delight Computer Training 
    32. Eagle Computer Training 
    33. EAST LONDON MANAGEMENT INSTITUTE 
    34. ED-U Options Academy 
    35. Ekasi IT Solutions Centre 
    36. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    37. Elangeni Training Institute 
    38. Elchees Software Solutions 
    39. Emalahleni Institute of Techno 
    40. Esayidi FET College - Central Office 
    41. Eshybrand Pty Ltd 
    42. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    43. Finweb Business Consultancy 
    44. Foster-Melliar (Pty) Ltd 
    45. Fourways Private College 
    46. Furniture World Training Centre 
    47. Futurekids SA (Fochville) 
    48. Gigimo Tourism Academy 
    49. Global Institute for Capacity 
    50. Greater Tzaneen Community Foundation 
    51. HAVOHEJ CONSULTANCY 
    52. Hazyview Computer College 
    53. HILLCROSS BUSINESS SCHOOL (PTY 
    54. Hlanganani ICT (Pty) Ltd 
    55. HLUVUKA TRAINING AND CONSULTING 
    56. Home of Compassion/Grace Ministries 
    57. Ikusasalethu Youth Development Project NPC 
    58. iLearn Corporate Services PTY LTD 
    59. Information Technology Resource Centre 
    60. Inqubeko Institute (Pty) Ltd 
    61. Inter-Coastal Business & Property Services cc 
    62. IT Academy 
    63. IT-HI-Q Training (PTY) Ltd 
    64. Iyam Training Services 
    65. Jeppe College of Commerce and 
    66. K Boneng Consulting Services P 
    67. K Centre Business Enterprise (PTY) LTD 
    68. Keybase Training Solutions Cc 
    69. KN Training Specialist 
    70. KT Mobile Services 
    71. L and P Computer Academy Pty Ltd 
    72. LETAGO DEVELOPMENT CONSULTING 
    73. LIMPOPO COMPUTER COLLEGE BK 
    74. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    75. Loomee Group 
    76. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    77. Makhophila Training 
    78. Masakhane Training and Consult 
    79. Mash Computer Training 
    80. MBOWA COLLEGE PTY LTD 
    81. Metanoia Ratings PTY LTD 
    82. MMELA VILLAGE TECHNOLOGIES (PT 
    83. Mnambithi TVET College 
    84. Mogapi Education Group (Pty) Ltd 
    85. Motlhamme Executive Management 
    86. Moving Ahead Development Agenc 
    87. Mpande Technologies cc 
    88. Mufuka Business and Technical 
    89. Musengavhadzimu Media 
    90. Natfin Holdings Pty Ltd 
    91. NBC Technologies 
    92. NCC - Vereeniging 
    93. Ndulita Solutions 
    94. New Link Computer Skills 
    95. Ntandokazi Holdings Pty Ltd 
    96. NW Avuxeni Computer Academy 
    97. Nyathela Business College 
    98. Olrich Home of Technology 
    99. On the Ball College Pty ltd 
    100. OPELONG BUSINESS INSTITUTE (PT 
    101. Paramixed Pty Ltd 
    102. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    103. Pioneer Business Consulting 
    104. Polokwane Technology Institute (Pty) Ltd 
    105. Pretoria Technical College 
    106. Priha Projects Pty Ltd 
    107. Progressive School of Business 
    108. Prophesy Training College (Pty) Ltd 
    109. PRX SCHOOL TEST 
    110. QUARPHIX (PTY) LTD 
    111. Ramotec Business College 
    112. Redefine Human Capital (PTY) L 
    113. Richfield Graduate Institute of Technology Pty Ltd 
    114. Rostec Technical FET College (Pty) Ltd 
    115. Sabile Human Resources Consult 
    116. SANDM IT TRAINING (PTY) LTD 
    117. SED Computer Academy 
    118. Sesk Facilitation Development (PTY) LTD 
    119. Silulo Ulutho Technologies 
    120. Sisekelo Sustainability Institute 
    121. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    122. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    123. Spears Business and Life Couch Consulting (Pty) Ltd 
    124. SPLS Consultants (Pty) Ltd 
    125. SUCCESS BUILDERS INTERNATIONAL CC 
    126. SUPREME ICT CONSULTANTS 
    127. Synergistic Covenant Network NPO 
    128. Techtisa (pty) Ltd 
    129. Terrawood 
    130. Terry Computer Services cc 
    131. Thalita Koume Directions (Pty) Ltd 
    132. The Finishing College (Pty) Lt 
    133. Think Tank T2 (Pty) Ltd 
    134. Titan Trade Technologies 
    135. Tlou Foundation College 
    136. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    137. TSP COLLEGE 
    138. TURFLOOP TRAINING SERVICES CC 
    139. Ubuhlanti Sances Trading (Pty) Ltd 
    140. Ukwazi Academy and Corporate S 
    141. Umbrella Training and Development 
    142. Umbusi Consulting Services 
    143. UTHINGO BRITE SERVICES 
    144. Varsity Institute of Science & Technology (Pty)Ltd 
    145. Visionary Skill Academy 
    146. Vukani Solutions 
    147. VUTHLARI MARKETING CONSULTING 
    148. Waterberg TVET College 
    149. Wellinkwise Pty Ltd 
    150. Whitestone College 
    151. Xylo Trading 12 (Pty) Ltd 
    152. YITRO INNOVATIONS 
    153. Yonet Training Academy 
    154. ZA WIT (PTY) LTD 
    155. Zealot Business College 
    156. Zikode Development Trust 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.