SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Assist and support learners to manage their learning experiences

SAQA US ID	UNIT STANDARD TITLE
117865	Assist and support learners to manage their learning experiences
ORIGINATOR
SGB Occupationally-directed ETD Practitioners
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 05 - Education, Training and Development			Adult Learning
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard replaces:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
9931	Advise and refer learners	Level 4	NQF Level 04	6

PURPOSE OF THE UNIT STANDARD

This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:

Source and maintain information to assist and support learners;

Provide assistance and support to learners;

Maintain records of assistance and support provided; and

Review support services.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Exposure to education, training and development environments and practices.

UNIT STANDARD RANGE

This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Source and maintain information to assist and support learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A review of learner needs identifies the kinds of assistance or support that learners may need.

ASSESSMENT CRITERION RANGE

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

ASSESSMENT CRITERION 2

Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners.

ASSESSMENT CRITERION 3

Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered.

ASSESSMENT CRITERION 4

Information is maintained in a secure and accessible manner, using a manageable information management system.

SPECIFIC OUTCOME 2

Provide assistance and support to learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Learner needs are established in a sensitive, caring and professional manner.

ASSESSMENT CRITERION 2

Assistance and support provided is accurate and relevant to the learner needs.

ASSESSMENT CRITERION 3

Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process.

ASSESSMENT CRITERION 4

Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs.

ASSESSMENT CRITERION 5

Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services.

ASSESSMENT CRITERION RANGE

Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.

ASSESSMENT CRITERION 6

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 3

Maintain records of assistance and support provided.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Records capture the learner's needs and the essential nature and content of assistance and support provided.

ASSESSMENT CRITERION 2

Records are consistent with the assistance and support actually provided.

ASSESSMENT CRITERION 3

Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable.

ASSESSMENT CRITERION 4

Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping.

ASSESSMENT CRITERION 5

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 4

Review support services.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The review reveals strengths and weaknesses of the support resources and assistance and support provided.

ASSESSMENT CRITERION 2

Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria.

ASSESSMENT CRITERION 3

Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Assessors for this unit standard must be registered with the relevant ETQA.

2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:

Types of information and support learners entering learning programmes or an occupation are likely to need.

Activities and techniques for identifying learner information and support needs.

Sources of information.

Employment services centres and counselling centres available in the region.

How to maintain a database of information.

Activities and techniques for providing information to learners.

Knowing who to refer learners to, when and why.

How to keep records of information and support provided to learners.

Techniques for reflecting on practice and integrating lessons learned into future practice.

Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65051	Further Education and Training Certificate: Arts and Culture Development Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	49531	Further Education and Training Certificate: Inclusive Education	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50332	Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50334	National Certificate: Occupationally Directed Education Training and Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50333	National Diploma: Occupationally Directed Education, Training and Development Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64697	Further Education and Training Certificate: Community Health Work	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	HW SETA
Elective	67463	Further Education and Training Certificate: Human Resources Management and Practices Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	57428	Further Education and Training Certificate: Youth Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A5 Competence Evolution
2.	ABASUNGULI TRAINING SPESIALISTS (PTY) LTD
3.	Abinet Training and Development
4.	ACADEMY OF PEOPLE DEVELOPMENT PTY LTD
5.	Academy of Personal Mastery
6.	Academy Training Group
7.	Accreditation & Training Services
8.	Acorser Corporate & Business Consulting t/a Acorser Academy
9.	Advantage Training Services cc
10.	AFRICA COMPETENCY DEVELOPMENT (PTY) LTD
11.	Afrika Tikkun NCC
12.	Aldabri 106 Institute for Quality (Pty) Ltd
13.	Amandla Obunye Training Academy Pty Ltd
14.	Amaqamu Project Management and Consulting
15.	Amyoli Consulting
16.	AQUARIUS SKILLS SOLUTION
17.	ASORIP NPC
18.	Assessment and Entrepreneurship Centre
19.	ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD
20.	ATE Solutions (Pty) Ltd
21.	Aubrey Nyiko Business Enterprise cc
22.	Audit Campus
23.	Ayoba Training Institute (Pty)Ltd
24.	Azanian Community Development Pty Ltd
25.	B T Group of Companies Pty Ltd
26.	Basadi Africa Management
27.	Bohlali Provider Support
28.	Bonang Training & Development
29.	BORDERGATE EVENTS MANAGEMENT AND PROJECTS
30.	Boston City Campus (Pty) Ltd formerly Boston City Campus and Business College (Pty) Ltd
31.	Brain Boosters Business Education (PTY) LTD
32.	Brainwave Projects 1997 CC
33.	Breakeven 59(PTY) Ltd
34.	Bull's Business and Skills Training Institute
35.	Business Development Unit (PTY)Ltd
36.	Business Intelligence Trading 48 (PTY) LTD
37.	Cale Developments
38.	Cedars Academy for Technical
39.	Centre for Entrepreneurship Management and Innovation
40.	Chartall Business College
41.	Colleen Osorio Skills Development Consultancy cc
42.	College of Cape Town - Athlone Campus
43.	Compass Academy of Learning
44.	Competency Alignment Forum (C.A.F) t/a Tlhatlogo Educational Services
45.	Contra-lit (Pty) Ltd
46.	CORE TRAINING INTERNATIONAL
47.	Corporate Safety Training Academy PTY Ltd
48.	Covenant Kids
49.	CTU Training Solutions
50.	D and D Lwazi Renaissance Research and Development Institute
51.	D M Management and Consulting
52.	Dabulamanzi & Njabulo Ndaba Consulting cc
53.	DALUXOLO HUMAN CAPITAL DEVELOPMENT
54.	Dee s Training PTY LTD
55.	Diligence Defined Projects PTY Ltd t/a Deligence Defined
56.	Dintshang Trading
57.	Dionysus Skills Development Initiative
58.	Divine Inspiration Trading 704 PTY Ltd
59.	DRM Skills Academy
60.	Dru A Professional Further Education and Training College DAPFETC PT
61.	Dynamic Safety Solutions
62.	Eagles Wings Skills Development Consultants
63.	EDUCATION AND DEVELOPMENT FOUNDATION ASSOCIATION INC
64.	Education and Training Unit
65.	EDUTEL SKILLS DEVELOPMENT PTY LTD
66.	Edzani Community Development and Consultancy
67.	Emergence Learning Academy (Pty) Ltd
68.	Empirical Training Agency (PTY) Ltd
69.	Employmax
70.	Enjo Consultants (Pty) Ltd
71.	Environment and Language Education Trust
72.	EXECUTIVE COACHING AND FACILITATION
73.	Faranang Business and Training Solutions PTY(LTD)
74.	Fourways Private College
75.	Future Discovery Training Academy CC
76.	Future Performance Training and Development
77.	Future-Teacher (Pty) Ltd
78.	G CUBE COMMUNICATIONS CC
79.	Gare Kgare Projects (Pty) Ltd
80.	Gateway City College
81.	Giver of Givers Foundation Organisation
82.	Goldfields TVET College
83.	Gotsec Skills Training
84.	Guru Group of Learning (Pty) Ltd
85.	HDPSA
86.	HEART Solutions
87.	Heirs Training and Development
88.	HLOSI SECURITY SOLUTIONS
89.	HOPE ACADEMIC AND SKILL CENTRE
90.	HRD Performance Consultants
91.	HRD Training & Consulting
92.	ICM t/a Institute for Career Management
93.	IdleAds
94.	Igugu Training and Investments
95.	Ikamva Projects Pty Ltd
96.	Ikhowe Staffing Solutions cc
97.	Inclusion support services
98.	Infomage Pty Ltd
99.	Inkwazi Learning Network
100.	INKWENKWEZI PRIVATE COLLEGE - SKILLS DEVELOPMENT cc
101.	Institute of Professional Studies and Services
102.	INTERNATIONAL HOSPITALITY INSTITUTE
103.	Isamon Vocational College of Excellence Pty Ltd
104.	Isibani Skills Academy
105.	Isibani Soluntu Development Trust
106.	IYAM Investments (Pty) Ltd
107.	Izibuko The bridge Training Consultancy
108.	JIKA ST ANDREW'S LANGUAGE PROJECT (PTY) LTD
109.	Kalideen Management Services
110.	Karabo Info Centre and Trading
111.	Katiso-kuno Consulting
112.	Katlego Compliance Training
113.	KDS Centre for Skills Development and Training Pty Ltd
114.	Keetileafrika Training Institute
115.	KG Business Development
116.	Kgaka Kgolo Institute (Pty) Ltd
117.	Kgang-Kgolo Consulting
118.	Khaas Training Academy
119.	Khoali Group of Companies (Pty) Ltd
120.	Kitso Bokamoso Training Solution
121.	KITSO TRAINING AND DEVELOPMENT
122.	Klein Karoo Resource Centre
123.	Kukhula Global Projects
124.	Learn Ability and Training Development t/a LearnAbility
125.	Learnership Support Systems (Pty) Ltd
126.	Learning Performance Link
127.	Lebzatainment Foundation NPC
128.	LEDISA Academy
129.	Legacy Everest Leadership Training
130.	Lehlabile Emergency Institute
131.	Leronsa Trading Enterprise
132.	LESEDI EDUCARE ASSOCIATION
133.	Lionsden Africa Business Solutions Pty Ltd
134.	Loago Business Consulting
135.	LONA ULWAZI CONSULTANTS CC
136.	M3i Skills Development
137.	Mabidi Funzani Trading And Projects Pty Ltd
138.	MACCAUVLEI LEARNING ACADEMY (PTY) LTD
139.	Malandela Training and Development (Pty) Ltd
140.	Marematlou Training Institute
141.	MASHUSHE ETDP TRADING AND PROJECTS
142.	Matimba Management and Labour cc
143.	Mawethu Training
144.	Mentor Me Corporate Foundation
145.	MENTORNET (PTY) LTD
146.	Metro Minds
147.	MI Learning & Development Consultancy
148.	MIET Africa
149.	Mlamuli M Connect (Pty) Ltd
150.	Mnambithi FET College - Central Office
151.	Mokete Training and Consulting Services
152.	MOKO SECURITY SERVICES
153.	Motheo Training Institute Trust
154.	Mthimkhulu Training and Development Institute (PTY) LTD
155.	Mtk Corporation Solutions
156.	MWG Logistical Services
157.	Ndwamato Training Solutions PTY LTD
158.	Ndzalama Training
159.	Neolebongi Trading Enterprise
160.	Nero Training Consultants cc
161.	Netgrow Training Solutions
162.	Networx for Career Development
163.	Next Step Academy (Pty) Ltd
164.	Nkotlo Kay Tshimole Corporate Solutions Pty Ltd
165.	Nomagwanishe Investments cc
166.	NOMAKU TRADERS CC
167.	Noni Community Development
168.	Northlink College
169.	Nsovo Learning Academy
170.	Ntevho-Ketso Training and Recruitement Consultancy cc
171.	NTI College
172.	Ntsangalala Business Enterprise
173.	OMNI HR CONSULTING PTY LTD
174.	Opehst Trading
175.	OPELONG BUSINESS INSTITUTE (PT
176.	Open Learning Group
177.	Pace Career Centre
178.	Pachi Global Foundation
179.	Paradise Skills Development
180.	PC Educational Holdings Pty Ltd
181.	Peakford Management Consulting
182.	Peritum Agri Institute Pty LTD
183.	Petra institute of Development (PTY) Ltd
184.	PHALANE SAFETY CONSULTANT AND TRAINING PROVIDERS PTY LTD
185.	Pitt Institute T/A Imithombo Institute
186.	PMA Holding (Pty) Ltd
187.	PMG Education (Pty) Ltd
188.	PND Academy of Learning cc
189.	Polly Maths Sci (Pty) Ltd
190.	Primeserv Corporate Solutions
191.	PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD
192.	Professional Development and Training Institute (Pty) Ltd
193.	QED Quality Executive Development
194.	QED-Quality Executive Development
195.	QPD CONSULTANTS
196.	QT Training (Pty) Ltd
197.	Reflections Development Institute
198.	Regenesys Management (Pty) Ltd
199.	Resonance Institute of Learning
200.	Retshetse Training Project
201.	S A Skills Solutions (Pty) Ltd
202.	Safrica Training
203.	Saint Colonel Graduate Institute (PTY) Ltd
204.	SAKHISISIZWE CONSTRUCTION AND PROJECTS CC T/A SAKHISISIZWE PROJECTS
205.	SANDA SKILLS DEVELOPMENT
206.	SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY
207.	Sebenzisanane Human Capital
208.	SEOPOSENGOE TRAINING CONSULTANCY CC
209.	SERITI INSTITUTE
210.	SHANWES TRAILER MANUFACTURING AND BUILDERS T/A SHANWES LEARNING AND DE
211.	Sigodi Development Services and Associates (SDS) cc
212.	Sirius Training
213.	Sisazi Consulting
214.	Siyazama Professional Management Services t/a Siyazama
215.	SKILLS DYNAMICS AFRICA PTY LTD
216.	Skillsversity
217.	South West Gauteng Tvet College
218.	Southern African Institute of Learning (SAIL)
219.	Southern African Youth Movement
220.	Spotru Training Centre
221.	SPS Consulting (Pty) Ltd
222.	STAFFING DIRECT CC
223.	T Mabuya & Associates (Pty) Ltd
224.	TDM Management Consulting Pty Ltd
225.	TEAM CONSULTANTS CC
226.	Tembe Service Providers
227.	Thabelanang t/a Thabelanang Trading Enterprise
228.	The Brokers Learning Centre
229.	The Finishing College (Pty) Lt
230.	THE GMC GROUP PTY LTD
231.	The Institute of People Development
232.	The Iscariota Group (Pty) Ltd
233.	THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD
234.	THE SKILLS FACTOR
235.	The Skills Launchpad
236.	Thobologo Training and Education Group (Pty) Ltd
237.	Thuto Adult Centre
238.	Thuto-Botshabelo Training and Projects (Pty) Ltd
239.	TMG Quality Services
240.	Totally Tailored Solutions Pty Ltd
241.	Train 2 Teach (PTY) Ltd
242.	Trainers Without Borders
243.	Training Answers
244.	Training Consultant and SD College
245.	Trainyoucan (Pty) Ltd
246.	Tshepo Hope Consulting
247.	Tshireletso Multi-skills and Training
248.	TSHIROLOGO DISABILITY TRAINING SERVICES PTY TLD
249.	Tshwane South College for (ECD Academy)
250.	Tununu Trading cc
251.	Ukwakhile Training
252.	Ulwazi Training & Development
253.	UMO LEARNING SUPPORT SYSTEM
254.	Umzansi Educational Programs Centre
255.	University of Johannesburg
256.	Vaiti Staffing and Training Solutions cc
257.	VERYCOOLIDEAS
258.	VEZOKUHLE YOUTH DEVELOPMENT PROJECT
259.	Vicresco (Pty) Ltd
260.	Visionary Skill Academy
261.	VUSHENI LEARNING ACADEMY
262.	Vutivi Training and Skills Development
263.	VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD
264.	VUWA PROJECTS
265.	WESTERN COLLEGE FOR FURTHER EDUCATION AND TRAINING
266.	Workers Knowledge Centre Pty Ltd
267.	XO EDUCATION (Pty) Ltd
268.	Yellow Media Learning Institute (Pty) Ltd
269.	Zisukumele Training Academy (Pty) Ltd