SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Assist and support learners to manage their learning experiences

SAQA US ID	UNIT STANDARD TITLE
117865	Assist and support learners to manage their learning experiences
ORIGINATOR
SGB Occupationally-directed ETD Practitioners
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 05 - Education, Training and Development			Adult Learning
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard replaces:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
9931	Advise and refer learners	Level 4	NQF Level 04	6

PURPOSE OF THE UNIT STANDARD

This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:

Source and maintain information to assist and support learners;

Provide assistance and support to learners;

Maintain records of assistance and support provided; and

Review support services.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Exposure to education, training and development environments and practices.

UNIT STANDARD RANGE

This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Source and maintain information to assist and support learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A review of learner needs identifies the kinds of assistance or support that learners may need.

ASSESSMENT CRITERION RANGE

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

ASSESSMENT CRITERION 2

Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners.

ASSESSMENT CRITERION 3

Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered.

ASSESSMENT CRITERION 4

Information is maintained in a secure and accessible manner, using a manageable information management system.

SPECIFIC OUTCOME 2

Provide assistance and support to learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Learner needs are established in a sensitive, caring and professional manner.

ASSESSMENT CRITERION 2

Assistance and support provided is accurate and relevant to the learner needs.

ASSESSMENT CRITERION 3

Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process.

ASSESSMENT CRITERION 4

Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs.

ASSESSMENT CRITERION 5

Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services.

ASSESSMENT CRITERION RANGE

Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.

ASSESSMENT CRITERION 6

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 3

Maintain records of assistance and support provided.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Records capture the learner's needs and the essential nature and content of assistance and support provided.

ASSESSMENT CRITERION 2

Records are consistent with the assistance and support actually provided.

ASSESSMENT CRITERION 3

Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable.

ASSESSMENT CRITERION 4

Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping.

ASSESSMENT CRITERION 5

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 4

Review support services.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The review reveals strengths and weaknesses of the support resources and assistance and support provided.

ASSESSMENT CRITERION 2

Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria.

ASSESSMENT CRITERION 3

Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Assessors for this unit standard must be registered with the relevant ETQA.

2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:

Types of information and support learners entering learning programmes or an occupation are likely to need.

Activities and techniques for identifying learner information and support needs.

Sources of information.

Employment services centres and counselling centres available in the region.

How to maintain a database of information.

Activities and techniques for providing information to learners.

Knowing who to refer learners to, when and why.

How to keep records of information and support provided to learners.

Techniques for reflecting on practice and integrating lessons learned into future practice.

Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65051	Further Education and Training Certificate: Arts and Culture Development Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	49531	Further Education and Training Certificate: Inclusive Education	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50332	Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50334	National Certificate: Occupationally Directed Education Training and Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50333	National Diploma: Occupationally Directed Education, Training and Development Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64697	Further Education and Training Certificate: Community Health Work	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	HW SETA
Elective	67463	Further Education and Training Certificate: Human Resources Management and Practices Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	57428	Further Education and Training Certificate: Youth Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A5 Competence Evolution
2.	ABASUNGULI TRAINING SPESIALISTS (PTY) LTD
3.	Abinet Training and Development
4.	ACADEMY OF PEOPLE DEVELOPMENT PTY LTD
5.	Academy of Personal Mastery
6.	Academy Training Group
7.	Accreditation & Training Services
8.	Advantage Training Services cc
9.	AFRICA COMPETENCY DEVELOPMENT (PTY) LTD
10.	Afrika Tikkun NCC
11.	Aldabri 106 Institute for Quality (Pty) Ltd
12.	Amaqamu Project Management and Consulting
13.	Amyoli Consulting
14.	AQUARIUS SKILLS SOLUTION
15.	ASORIP NPC
16.	Assessment and Entrepreneurship Centre
17.	ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD
18.	ATE Solutions (Pty) Ltd
19.	Atlega For Woman Projects Enterprise
20.	Aubrey Nyiko Business Enterprise cc
21.	Ayoba Training Institute (Pty)Ltd
22.	Azanian Community Development Pty Ltd
23.	B T Group of Companies Pty Ltd
24.	Basadi Africa Management
25.	Bohlali Provider Support
26.	Bonang Training & Development
27.	BORDERGATE EVENTS MANAGEMENT AND PROJECTS
28.	Boston City Campus (Pty) Ltd formerly Boston City Campus and Business College (Pty) Ltd
29.	Brain Boosters Business Education (PTY) LTD
30.	Brainwave Projects 1997 CC
31.	Breakeven 59(PTY) Ltd
32.	Bull's Business and Skills Training Institute
33.	Business Development Unit (PTY)Ltd
34.	Business Intelligence Trading 48 (PTY) LTD
35.	Cale Developments
36.	Colleen Osorio Skills Development Consultancy cc
37.	College of Cape Town - Athlone Campus
38.	Compass Academy of Learning
39.	Competency Alignment Forum (C.A.F) t/a Tlhatlogo Educational Services
40.	Contra-lit (Pty) Ltd
41.	CORE TRAINING INTERNATIONAL
42.	Corporate Safety Training Academy PTY Ltd
43.	Covenant Kids
44.	CTU Training Solutions
45.	Curoplex PTY LTD
46.	D M Management and Consulting
47.	Dabulamanzi & Njabulo Ndaba Consulting cc
48.	Dee s Training PTY LTD
49.	Diligence Defined Projects PTY Ltd t/a Deligence Defined
50.	Dintshang Trading
51.	Divine Inspiration Trading 704 PTY Ltd
52.	DRM Skills Academy
53.	Dru A Professional Further Education and Training College DAPFETC PT
54.	Dynamic Safety Solutions
55.	Eagles Wings Skills Development Consultants
56.	EDUCATION AND DEVELOPMENT FOUNDATION ASSOCIATION INC
57.	Education and Training Unit
58.	EDUTEL SKILLS DEVELOPMENT PTY LTD
59.	Emergence Learning Academy (Pty) Ltd
60.	Empirical Training Agency (PTY) Ltd
61.	Employmax
62.	Enjo Consultants (Pty) Ltd
63.	Environment and Language Education Trust
64.	Faranang Business and Training Solutions PTY(LTD)
65.	Fourways Private College
66.	Future Discovery Training Academy CC
67.	Future Performance Training and Development
68.	Future-Teacher (Pty) Ltd
69.	G CUBE COMMUNICATIONS CC
70.	Gare Kgare Projects (Pty) Ltd
71.	Gateway City College
72.	Giver of Givers Foundation Organisation
73.	Goldfields TVET College
74.	Gotsec Skills Training
75.	Guru Group of Learning (Pty) Ltd
76.	HDPSA
77.	HEART Solutions
78.	HLOSI SECURITY SOLUTIONS
79.	HOPE ACADEMIC AND SKILL CENTRE
80.	HRD Performance Consultants
81.	HRD Training & Consulting
82.	ICM t/a Institute for Career Management
83.	Igugu Training and Investments
84.	Ikamva Projects Pty Ltd
85.	Ikhowe Staffing Solutions cc
86.	Inclusion support services
87.	Infomage Pty Ltd
88.	Inkwazi Learning Network
89.	INKWENKWEZI PRIVATE COLLEGE - SKILLS DEVELOPMENT cc
90.	Institute of Professional Studies and Services
91.	INTERNATIONAL HOSPITALITY INSTITUTE
92.	Isamon Vocational College of Excellence Pty Ltd
93.	Isibani Skills Academy
94.	Isibani Soluntu Development Trust
95.	IYAM Investments (Pty) Ltd
96.	JIKA ST ANDREW'S LANGUAGE PROJECT (PTY) LTD
97.	Karabo Info Centre and Trading
98.	Katiso-kuno Consulting
99.	Katlego Compliance Training
100.	KDS Centre for Skills Development and Training Pty Ltd
101.	Keetileafrika Training Institute
102.	Kgaka Kgolo Institute (Pty) Ltd
103.	Kgang-Kgolo Consulting
104.	Khaas Training Academy
105.	Khoali Group of Companies (Pty) Ltd
106.	Kitso Bokamoso Training Solution
107.	KITSO TRAINING AND DEVELOPMENT
108.	Klein Karoo Resource Centre
109.	Learn Ability and Training Development t/a LearnAbility
110.	Learnership Support Systems (Pty) Ltd
111.	Learning Performance Link
112.	Lebzatainment Foundation NPC
113.	Lehlabile Emergency Institute
114.	Leronsa Trading Enterprise
115.	LESEDI EDUCARE ASSOCIATION
116.	Lionsden Africa Business Solutions Pty Ltd
117.	Loago Business Consulting
118.	LONA ULWAZI CONSULTANTS CC
119.	M3i Skills Development
120.	Mabidi Funzani Trading And Projects Pty Ltd
121.	MACCAUVLEI LEARNING ACADEMY (PTY) LTD
122.	Marematlou Training Institute
123.	MASHUSHE ETDP TRADING AND PROJECTS
124.	Matimba Management and Labour cc
125.	Mawethu Training
126.	Mentor Me Corporate Foundation
127.	MENTORNET (PTY) LTD
128.	Metro Minds
129.	MI Learning & Development Consultancy
130.	MIET Africa
131.	Mnambithi FET College - Central Office
132.	MOKO SECURITY SERVICES
133.	Mthimkhulu Training and Development Institute (PTY) LTD
134.	Mtk Corporation Solutions
135.	MWG Logistical Services
136.	Ndwamato Training Solutions PTY LTD
137.	Ndzalama Training
138.	Neolebongi Trading Enterprise
139.	Nero Training Consultants cc
140.	Netgrow Training Solutions
141.	Networx for Career Development
142.	Next Step Academy (Pty) Ltd
143.	Nkotlo Kay Tshimole Corporate Solutions Pty Ltd
144.	Nomagwanishe Investments cc
145.	Noni Community Development
146.	Northlink College
147.	Nsovo Learning Academy
148.	Ntevho-Ketso Training and Recruitement Consultancy cc
149.	NTI College
150.	Ntsangalala Business Enterprise
151.	OMNI HR CONSULTING PTY LTD
152.	Opehst Trading
153.	OPELONG BUSINESS INSTITUTE (PT
154.	Open Learning Group
155.	Pace Career Centre
156.	Pachi Global Foundation
157.	Paradise Skills Development
158.	PC Educational Holdings Pty Ltd
159.	Peritum Agri Institute Pty LTD
160.	Petra institute of Development (PTY) Ltd
161.	PHALANE SAFETY CONSULTANT AND TRAINING PROVIDERS PTY LTD
162.	Pitt Institute T/A Imithombo Institute
163.	PMA Holding (Pty) Ltd
164.	PMG Education (Pty) Ltd
165.	PND Academy of Learning cc
166.	Polly Maths Sci (Pty) Ltd
167.	PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD
168.	Professional Development and Training Institute (Pty) Ltd
169.	QED Quality Executive Development
170.	QED-Quality Executive Development
171.	QPD CONSULTANTS
172.	Reflections Development Institute
173.	Regenesys Management (Pty) Ltd
174.	Resonance Institute of Learning
175.	Retshetse Training Project
176.	S A Skills Solutions (Pty) Ltd
177.	Saint Colonel Graduate Institute (PTY) Ltd
178.	SANDA SKILLS DEVELOPMENT
179.	SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY
180.	Sebenzisanane Human Capital
181.	SEOPOSENGOE TRAINING CONSULTANCY CC
182.	SERITI INSTITUTE
183.	SHANWES TRAILER MANUFACTURING AND BUILDERS T/A SHANWES LEARNING AND DE
184.	Sigodi Development Services and Associates (SDS) cc
185.	Sirius Training
186.	Sisazi Consulting
187.	Siyazama Professional Management Services t/a Siyazama
188.	SKILLS DYNAMICS AFRICA PTY LTD
189.	Skillsversity
190.	South West Gauteng Tvet College
191.	Southern African Institute of Learning (SAIL)
192.	Southern African Youth Movement
193.	Spotru Training Centre
194.	SPS Consulting (Pty) Ltd
195.	T Mabuya & Associates (Pty) Ltd
196.	TDM Management Consulting Pty Ltd
197.	TEAM CONSULTANTS CC
198.	Tembe Service Providers
199.	Thabelanang t/a Thabelanang Trading Enterprise
200.	The Brokers Learning Centre
201.	The Finishing College (Pty) Lt
202.	THE GMC GROUP PTY LTD
203.	The Institute of People Development
204.	The Iscariota Group (Pty) Ltd
205.	THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD
206.	THE SKILLS FACTOR
207.	The Skills Launchpad
208.	Thobologo Training and Education Group (Pty) Ltd
209.	Thuto Adult Centre
210.	Thuto-Botshabelo Training and Projects (Pty) Ltd
211.	TMG Quality Services
212.	Totally Tailored Solutions Pty Ltd
213.	Train 2 Teach (PTY) Ltd
214.	Trainers Without Borders
215.	Training Answers
216.	Training Consultant and SD College
217.	Trainyoucan (Pty) Ltd
218.	Tshepo Hope Consulting
219.	Tshireletso Multi-skills and Training
220.	TSHIROLOGO DISABILITY TRAINING SERVICES PTY TLD
221.	Tshwane South College for (ECD Academy)
222.	Tununu Trading cc
223.	Ulwazi Training & Development
224.	UMO LEARNING SUPPORT SYSTEM
225.	Umzansi Educational Programs Centre
226.	University of Johannesburg
227.	Vaiti Staffing and Training Solutions cc
228.	VERYCOOLIDEAS
229.	Vicresco (Pty) Ltd
230.	Vutivi Training and Skills Development
231.	VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD
232.	VUWA PROJECTS
233.	WESTERN COLLEGE FOR FURTHER EDUCATION AND TRAINING
234.	Workers Knowledge Centre Pty Ltd
235.	XO EDUCATION (Pty) Ltd
236.	Yellow Media Learning Institute (Pty) Ltd
237.	Zisukumele Training Academy (Pty) Ltd