SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control reception area 
SAQA US ID UNIT STANDARD TITLE
13928  Monitor and control reception area 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Monitoring the maintenance of a clean and safe reception area as per oganisational standards
  • Monitoring presentation of reception area
  • Control the monitoring and maintenance of stationery levels 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will also have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Presentable will include neat, tidy and clean area
  • Housekeeping will include washing, polishing, vacuuming, scrubbing, dusting, sweeping, emptying bins, replacing dead flowers and out dated reading material (all interior and exterior surfaces)
  • Display area will include a structure, floor, ceilings, desks, windows, ashtrays, plants, merchandise area and storerooms
  • Security will include all stipulated organizational security requirements 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor the maintenance of a clean and safe reception area as per organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Implementation of the housekeeping standards are maintained according to workplace policy. 

    ASSESSMENT CRITERION 2 
    2. Housekeeping operations are maintained to ensure no disruption to operational services. 

    ASSESSMENT CRITERION 3 
    3. Areas not meeting the required standards are identified and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Actions and procedures required to rectify substandard areas are instituted and monitored to ensure minimum standards are met. 

    SPECIFIC OUTCOME 2 
    Monitor presentation of reception area 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Presentation of reception area is maintained according to organisational standards. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 3 
    Monitor the implementation of security procedures in reception area 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Security procedures are outlined and all reception personnel are briefed verbally and a written summary provided to them. 

    ASSESSMENT CRITERION 2 
    2. Visitors cards and permits are obtained from security personnel. 

    ASSESSMENT CRITERION 3 
    3. Firearm procedures are monitored and maintained as per workplace policy. 

    ASSESSMENT CRITERION 4 
    4. Discrepancies and problems are reported and rectified to ensure safety of workplace. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel
  • Relevant communication skills
  • Security procedures 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the standards of the reception area and security requirements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the reception area is maintained and that security procedures are adhered to. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw conclusions regarding the required standards and security measures in the reception area. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel to enhance the maintenance of the reception area and ensure that all procedures are adhered to. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    5. Academy Business School 
    6. Academy of York Pty Ltd 
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    9. Adams & Adams Attorneys 
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    13. Almenta 240 
    14. Amandla Obunye Training Academy 
    15. Amasu Consulting 
    16. AMATHUBA HUB 
    17. AMPHI SA 
    18. ANSEAT AFRICA PTY 
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    37. CSG Skills Institute 
    38. D & D Lwazi Renaissance Research Development 
    39. DaySeven Training 
    40. DHOU PTY(LTD) 
    41. DHR Consultancy 
    42. Diverse Conversations 
    43. Divine Academy Skills Training 
    44. Dunsinea Development and Consulting 
    45. Edge Training Consultancy 
    46. Edu Power Skills Academy 
    47. Effective Interactions 
    48. Euro Blitz 
    49. EXCUTELAB PTY LTD 
    50. Execu Prime Training 
    51. FENNEC TRADE AND INVESTMENT 
    52. FGZ CONSULTING PTY LTD 
    53. FLIHI Training 
    54. Fundiswa Learning 
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    56. Head Start Training Solutions and General Services 
    57. Heirs Training and Development 
    58. HR Consultancy and Learning 
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    62. Ikhono Business Solutions 
    63. Ikhwezi Management and Training Institute 
    64. Ilanga Training Academy 
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    67. INFINITUS TRAINING SOLUTION 
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    69. Innovative Knowlege Worx Trading And Projects 
    70. Innovative Shared Services 
    71. Izithelo Strategic Partners 
    72. JPM & Associates 
    73. K2018393557 (SOUTH AFRICA) 
    74. Kajal & Associates 
    75. KEY WELLNESS GROUP OF COMPANIES PTY LTD 
    76. Keystone Learning 
    77. KG Business Development 
    78. Khanyisela College 
    79. Khulisane Academy 
    80. Kokano Projects (Pty) Ltd 
    81. Kukhula Global Projects 
    82. KVR Training and Business Solutions 
    83. KweLanga Training 
    84. Kwindla Institute of Learning and Consulting 
    85. KZN Business Training Centre 
    86. Lanham-Love Consulting 
    87. LEARNGRO MANAGEMENT INSTITUTE 
    88. LeMark Training and Development 
    89. LFP Training Consultants 
    90. LIBALELE DEVELOPMENT ENTERPRISE 
    91. LIGHTON SOCIAL CHANGE 
    92. LIP Holdings 
    93. LORON EDUCATION AND SPORTS MANAGEMENT 
    94. Lulaway Holdings 
    95. Marematlou Training Institute 
    96. Masana Brainstorm Conferencing 
    97. Meyiswa Training Academy 
    98. MILLENNIUM SOLUTIONS 
    99. Milzet Holdings 
    100. MONYAKU INVESTMENTS 
    101. MOROBI CHARTERED ACCOUNTANTS CC 
    102. Mothusi Management Consultants 
    103. Mpilo Enhle Management Consulting 
    104. MPUMELELO TRAINING 
    105. New Beginnings Staffing 
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    107. Nhlanzi Investments 
    108. Njonjozela Trading 
    109. NRBC TRAINING AND DEVELOPMENT PTY LTD 
    110. NTI College 
    111. OBOIBON INVESTMENTS 
    112. Ontoanetse Consulting 
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    114. Pathways of Purpose Potential Development Centre 
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    135. Sivuka Consulting 
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    146. SSD Training 
    147. SUKUMA CATO CREST 
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    149. SYNERGY TRANSFORMATION SOLUTIONS 
    150. TAU YA MARIRI PTY LTD 
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    152. THE DANIELS ENTERPRISE 
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    154. The Language Connection 
    155. The Skills Development Corporation Private 
    156. TOMM TRAINING SOLUTIONS 
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    162. Ubuhle People Solutions 
    163. Ukhiye Consulting 
    164. Ukwakhile Training 
    165. Universal Knowledge Software 
    166. Wealth in Progress Training 
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.