SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy of Training and Allied Services Pty Ltd 
    4. Academy Training Group 
    5. Acorser Corporate & Business Consulting t/a Acorser Academy 
    6. Act of Grace 97 
    7. Action for Blind and Disabled 
    8. Action4 
    9. Added Advantage Academy 
    10. Addskills Computer Training 
    11. Advanced Assessments and Train 
    12. Affirmations Training 
    13. Afrika Tikkun 
    14. All Nation Group Five Trading and Projects 
    15. Amadi Institute of Management And Technology (Pty) Ltd 
    16. Amilak Training Center 
    17. Angie Technologies 
    18. Answer The Call Skills ands En 
    19. APEXEA 
    20. ASMO INSTITUTE OF BUSINESS AN 
    21. Aspirations Communication Training CC 
    22. Assured Vocational Skill Institute 
    23. ATTI (Advanced Technonogy Training Institute) 
    24. ATTI IT SOLUTIONS (Bloemfontei 
    25. ATTI Kimberley 
    26. ATTI Nelspruit Pty Ltd 
    27. Atvance Institute (Pty) Ltd 
    28. Avenida (Pty) Ltd 
    29. Aviwe Business Development and 
    30. Awona Technologies cc 
    31. AWRISE 
    32. Bacom Computers 
    33. Balefile Trading and Services 
    34. Basadipele Skills Development and Training 
    35. baseni 
    36. Bavelile Consultants and Training Pty Ltd 
    37. BEC Training Consultants (PTY) Ltd 
    38. BEE Clinic Pty Ltd 
    39. Bells Technical College 
    40. Birnam Business College (Pty) 
    41. Blue Ora Pty Ltd 
    42. Bokamoso Skills and Economic Development Centre 
    43. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    44. Bosasa Youth Development Centres (PTY) LTD 
    45. Brainwave Projects 1430 cc 
    46. BTC Campus (Pty) Ltd 
    47. Business Optimization Training Institute (Pty) Ltd 
    48. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    49. Camblish Training Institute (Pty) Ltd 
    50. Cape Innovation Technology Initiative 
    51. Cape Town Society for the Blind 
    52. Careers IT 
    53. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    54. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    55. City College 
    56. Claas Illustration 
    57. Clean Heat Academy 
    58. College Africa Group (Pty) Ltd 
    59. COLUMBUS TECHNOLOGIES PTY LTD 
    60. Comfortable Tech 
    61. Common Vision Young Specialist Trading cc 
    62. CompEd IT Training 
    63. Compus training institution 
    64. COMPUSTEPS COLLEGE (PTY) LTD 
    65. Computer and Careers 
    66. Creative Minds Rustenburg 
    67. CSL Accountants 
    68. CTU Training Solutions 
    69. CW Trainers 
    70. CYBAX SYSTEMS 
    71. CYBER-CITY IT SOLUTIONS 
    72. Cyber.Com Career Academy 
    73. DAB Health Care Centre 
    74. DC Academy (PTY)LTD 
    75. DC Dynamic College of Commerce 
    76. Decade Pulse (Pty) Ltd 
    77. Dee's Training (Pty) Ltd 
    78. Delight Computer Training 
    79. Dibana Business Consultants 
    80. Ditlotlo Trading Enterprise 
    81. DVG Media Training 
    82. DYNAMIC DNA (PTY) LTD 
    83. Dynamic Dyvention Trading and 
    84. Eagle Computer Training 
    85. Eagle High IT Training 
    86. EAST LONDON MANAGEMENT INSTITUTE 
    87. Eastern Cape Academy of Technology 
    88. ED-U Options Academy 
    89. Edging Forward Training and Co 
    90. Edutel Wholesale & Retail Academy 
    91. EHLANZENI TVET COLLEGE 
    92. Ekasi IT Solutions Centre 
    93. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    94. Elangeni Training Institute 
    95. Elchees Software Solutions 
    96. Emalahleni Institute of Techno 
    97. Embroser Solutions Pty Ltd 
    98. Enter on Stilts 
    99. Epitome Villa (Pty)Ltd 
    100. Eshybrand Pty Ltd 
    101. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    102. Falcon Business Institute (Pty) Ltd 
    103. Finweb Business Consultancy 
    104. Forek Institute of Technology (Pty) Ltd 
    105. Foster-Melliar (Pty) Ltd 
    106. Four Stars Communication 
    107. Fourways Private College 
    108. FSM Source of Success Youth Development 
    109. Fullimput108 (Pty) Ltd 
    110. Futurekids SA (Fochville) 
    111. GCABS 
    112. Gender Education & Development Institute (GEDI 
    113. Genii Institute PTY LTD 
    114. Gert Sibande FET College 
    115. Gigimo Tourism Academy 
    116. Gijima Holdings (Pty) Ltd 
    117. Global Institute for Capacity 
    118. Godisang Development 
    119. Goldfields TVET College 
    120. Growth Management Consulting cc 
    121. Guest Resource Services 
    122. Gurandbuilt Management Development 
    123. HAVOHEJ CONSULTANCY 
    124. Hazyview Computer College 
    125. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    126. Hectic Productions cc 
    127. HILLCROSS BUSINESS SCHOOL (PTY 
    128. Hlanganani ICT (Pty) Ltd 
    129. Home of Compassion/Grace Ministries 
    130. HUAWEI Technologies Africa (PTY) LTD 
    131. iCollege College 
    132. IKHWEZI TRAINING INSTITUTE PTY 
    133. Ikusasa Technology Solutions 
    134. Ikusasalethu Youth Development 
    135. iLearn Corporate Services PTY LTD 
    136. Imbizo Training and Development Consultants Cc 
    137. Impact Sourcing Academy - NPO 
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    139. Ingomsotech Solutions and Trai 
    140. Inqolobane Computer Services 
    141. INSIGHTTECH COMMUNICATIONS Pty 
    142. Institute of Training and Education for Capacity Building 
    143. Institutional Higher Education 
    144. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    145. Isivande Projects 
    146. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    147. IT Academy 
    148. IT Labs Consulting 
    149. IT-HI-Q Training (PTY) Ltd 
    150. Ithemba IT Solution 
    151. Iyam Training Services 
    152. Jeppe College of Commerce and 
    153. Jonda Learning Academy 
    154. K Boneng Consulting Services P 
    155. K Centre Business Enterprise (PTY) LTD 
    156. Keep The Dream 285 
    157. KEYBASE PRETORIA 
    158. Keybase Training Solutions Cc 
    159. Kgolo Institute 
    160. King Sabata Dalindyebo TVET College 
    161. Kingswood Academy 
    162. Kishugu Training (Pty) Ltd 
    163. KN Training Specialist 
    164. KT Mobile Services 
    165. Kundani Trading 
    166. KVR Training and Business Solutions 
    167. L and P Computer Academy Pty Ltd 
    168. Labournet Learning and Development Solutions 
    169. Learnfast Training Solutions ( 
    170. Leseding Computer Systems 
    171. LETAGO DEVELOPMENT CONSULTING 
    172. LIMPOPO COMPUTER COLLEGE BK 
    173. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    174. LINKINGNOTES 
    175. Loja Trading cc 
    176. Loomee Group 
    177. LUPHINDI BUSINESS SOLUTIONS 
    178. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    179. Mackeys Computing (Pty) Ltd 
    180. Makhophila Training 
    181. Malope IT Solutions 
    182. Mamelodi Digital Centre cc 
    183. MANAGED OUTSOURCED TECHNOLOGY SOLUTIONS PTY LTD 
    184. Marilyn Chili Consulting 
    185. Masakhane Training and Consult 
    186. Mash Computer Training 
    187. MASITHUTHUKE HOLDINGS (PTY) LTD 
    188. MBOWA COLLEGE PTY LTD 
    189. Metanoia Ratings PTY LTD 
    190. Mikyle Consulting 
    191. Mmanape Private Technical Coll 
    192. MMELA VILLAGE TECHNOLOGIES (PT 
    193. MND Training and Projects 
    194. Mogapi Education Group 
    195. MOKALENG IT 
    196. Moripe Business Training and C 
    197. MORTERBOARD TRAINING SOLUTIONS 
    198. Mothusi Management Consultants 
    199. Motlhamme Executive Management 
    200. Moving Ahead Development Agenc 
    201. MP Avuxeni Computer Academy 
    202. Mpande Technologies cc 
    203. Mpisholo Training Solutions 
    204. Mthonyama Technologies cc 
    205. Mufuka Business and Technical 
    206. Multi Tech College 
    207. Musengavhadzimu Media 
    208. Nape Angwato Trading 
    209. Natfin Holdings Pty Ltd 
    210. NBC Technologies 
    211. NCC - Vereeniging 
    212. NCM Computer and Business Academy 
    213. Ndulita Solutions 
    214. Netcampus (Pty) Ltd. 
    215. New Era Computer Training Centre (Hidobyte CC) 
    216. New Link Computer Skills 
    217. New Trend Computers cc 
    218. Nkangala Skills Centre 
    219. Nolwazi Stem Education for The 
    220. Nomasojabula Computer Project 
    221. Northern Computer Training Centre 
    222. Ntamunde Investment 
    223. Ntandokazi Holdings Pty Ltd 
    224. NTI College 
    225. NW Avuxeni Computer Academy 
    226. Nyankwavi Inverstment 
    227. Nyathela Business College 
    228. Nyelati Trading Enterprise 
    229. Olrich Home of Technology 
    230. On the Ball College Pty ltd 
    231. OPELONG BUSINESS INSTITUTE (PT 
    232. Overcomers Training College (P 
    233. Paramixed Pty Ltd 
    234. Parkton College of Catering & Tourism Studies 
    235. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    236. Peritum Agri Insitute (PTY) LTD 
    237. Petcon Capacity Building Solut 
    238. Pioneer Business Consulting 
    239. PLATINUM PEAK CONSULTING (PTY) LTD 
    240. Polokwane Technology Institute (Pty) Ltd 
    241. Pretoria Technical College 
    242. Priha Projects Pty Ltd 
    243. Progressive School of Business 
    244. Prophesy Training College (Pty) Ltd 
    245. PROSERV SA (PTY) LTD 
    246. PRX SCHOOL TEST 
    247. QUARPHIX (PTY) LTD 
    248. RAKGAKALA INSTITUTE OF EDUCATI 
    249. Ramotec Business College 
    250. Rand Training College 
    251. Rasinkhu Investment (Pty) Ltd 
    252. Reaithuta Computer Academy 
    253. Redefine Human Capital (PTY) L 
    254. Resisa Logistics cc 
    255. Retshetse Training Project 
    256. Revival Technologies and Academy 
    257. Richfield Graduate Institute of Technology Pty Ltd 
    258. Rostec Technical FET College (Pty) Ltd 
    259. S MAB ACADEMY 
    260. SA College of Technology (PTY) 
    261. Sabile Human Resources Consult 
    262. Saiker Training (Pty) Ltd 
    263. SANDM IT TRAINING (PTY) LTD 
    264. Sebenzisanane Human Capital 
    265. SED Computer Academy 
    266. Sesk Facilitation Development (PTY) LTD 
    267. Setlagole Telecentre 
    268. Shongo Enterprise CC 
    269. Silulo Ulutho Technologies 
    270. Sisekelo Sustainability Institute 
    271. Sivile Housing Association RSA 
    272. Siyabonga Multi - Purpose Centre 
    273. Siyafunda CTC 
    274. Skills Unlimited 
    275. Sokwanya Trading (Pty) Ltd 
    276. South Africa Advanced Skills Institute(SAAI) 
    277. South African ABET Development Agency SAADA 
    278. SOUTH AFRICAN CORPORATE TRAINI 
    279. South West Gauteng Tvet College 
    280. Sovereign Skills Development Institute (Pty) 
    281. Sozim Trading and Consultancy 
    282. Spears Business and Life Couch Consulting (Pty) Ltd 
    283. SPLS Consultants (Pty) Ltd 
    284. Springs Comtech College 
    285. Step Ahead Computer Training Centre 
    286. SUCCESS BUILDERS INTERNATIONAL CC 
    287. Success Christian Training Cen 
    288. Succinct Investments (Pty) Ltd 
    289. Supreme ICT Consultants 
    290. Synergistic Covenant Network NPO 
    291. Synergy Transformation Solutio 
    292. T Mabuya and Associates 
    293. Taal-Net Training Institute 
    294. TAG 443 
    295. Talent Development 
    296. Tau Ya Mariri Consulting 
    297. TBL Empowerment Hub 
    298. Tech-Com Solutions cc 
    299. Techtisa (pty) Ltd 
    300. Tembe Service Providers 
    301. Terrawood 
    302. Terry Computer Services cc 
    303. Thalita Koume Directions (Pty) Ltd 
    304. The Finishing College (Pty) Lt 
    305. THE SKILLS DEVELOPMENT CORPORA 
    306. Think Tank T2 (Pty) Ltd 
    307. Tinotel Communications 
    308. TIRA TELECOMS 
    309. Titan Trade Technologies 
    310. Tlou Foundation College 
    311. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    312. TRAINING BUSINESS 2 BUSINESS 
    313. Tshiredo Training Academy 
    314. Tshwane College of Commerce an 
    315. Tsima Consulting Development S 
    316. TSP COLLEGE 
    317. TURFLOOP TRAINING SERVICES CC 
    318. Two Aces Learnerships 
    319. Ubuhlanti Sances Trading (Pty) Ltd 
    320. Ukwazi Academy and Corporate S 
    321. Umbrella Training and Development 
    322. Umbusi Consulting Services 
    323. Universal Knowledge Software 
    324. Urban Journey 
    325. UTHINGO BRITE SERVICES 
    326. Varsity Institute of Science & Technology (Pty)Ltd 
    327. Vastratech Pty) Ltd 
    328. Visionary Skill Academy 
    329. Vodacom (Pty) Ltd 
    330. VUTHLARI MARKETING CONSULTING 
    331. Waterberg TVET College 
    332. Wavelengths Technology Training Institute 
    333. Wellinkwise Pty Ltd 
    334. Whitestone College 
    335. WORK SKILLS RESOURCES CC 
    336. Working Solution International 
    337. Xylo Trading 12 (Pty) Ltd 
    338. YAB Business Solutions (Pty)Ltd 
    339. Yellow Media Learning Institute (Pty) Ltd 
    340. YITRO INNOVATIONS 
    341. Yonet Training Academy 
    342. Youth Media Movement 
    343. ZA WIT (PTY) LTD 
    344. Zealot Business College 
    345. Zikode Development Trust 
    346. ZIPHELELE RURAL DEVELOPMENT AC 
    347. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.