SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify and explain the core and support functions of an organisation 
SAQA US ID UNIT STANDARD TITLE
242814  Identify and explain the core and support functions of an organisation 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
13919  Investigate and explain the structure of a selected workplace or organisation  Level 3  NQF Level 03  10   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard provides an understanding of the core and support functions of an organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
  • Explaining the various core functions of an organisation.
  • Explaining the support functions of an organisation.
  • Explaining the role of a selected work unit in an organisation, in relation to the core business.
  • Investigating and explaining the difference between line and support functions in an organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Core activities are directly related to income generated by an organisation.
  • Support functions are functions which support and indirectly contribute to the main purpose and include, but are not limited to, human resources, training and development, salaries, IT, auditing, marketing, legal, accounting/credit control and communications.
  • 'Area of responsibility' includes, but is not limited to, cost centre, section, department or team.
  • 'Work unit' includes, but is not limited to, department, section, component and category.
  • 'Junior managers' include, but are not limited to, team leaders, supervisors, foremen and section heads.
  • 'Standard Operating Procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.
  • 'Organisation' includes but is not limited to, workplace, work context, work unit, company, department or section. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain the core business of an organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of core business is explained, with examples. 

    ASSESSMENT CRITERION 2 
    The relationships between the different core activities of an organisation are described, with examples. 

    ASSESSMENT CRITERION 3 
    A value-adding process within an organisation is explained, with examples. 

    SPECIFIC OUTCOME 2 
    Explain the types of work done within the various core activities of an organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The various activities of an organisation are identified, with examples. 

    ASSESSMENT CRITERION 2 
    The work done in three different activities is explained, with examples. 

    SPECIFIC OUTCOME 3 
    Explain the role of a selected work unit in an organisation in relation to the core business. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The function of the selected work unit within an organisation is explained, in relation to the core business. 

    ASSESSMENT CRITERION 2 
    The value adding contribution that the work unit adds to the organisation is identified, with examples. 

    ASSESSMENT CRITERION 3 
    The inter-relationship between work units in achieving organisational objectives is explained. 

    SPECIFIC OUTCOME 4 
    Identify and explain the difference between the line and support functions within a selected organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of line and support functions is explained with examples. 

    ASSESSMENT CRITERION 2 
    The relationship between a line and support function is explained, with reference to own work unit. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information when identifying and explaining the line and support functions in an organisation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems by identifying the work performed in own work unit in relation to the work of the rest of the organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 13919, "Investigate and explain the structure of a selected workplace or organisation", Level 3, 10 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58785   National Certificate: Production Technology  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Core  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  71989   National Certificate: Automotive Components: Manufacturing and Assembly  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  78923   National Certificate: Autotronics  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30  TETA 
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 
    Elective  74189   National Certificate: Cereals, Snacks, Pasta and Condiments Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2023-06-30  ETDP SETA 
    Elective  59365   National Certificate: Freight Forwarding and Customs Compliance  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  59386   National Certificate: Fresh Meat Processing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63929   National Certificate: Spirits Production  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63869   National Certificate: Winemaking  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    4. 42020 VISION TRAINING AND CONSULTING 
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    7. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    8. ABRAHAM JOSEPH SIAME 
    9. Abundant Human Capital Solutions 
    10. Abundant Life Training and Development 
    11. ADAMMS MANAGEMENT CONSULTANTS 
    12. ADOM TECHNOLOGIES 
    13. Advanced Assessments and Training 
    14. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    15. AFRICA INFORMATION HUB 
    16. Africa Skills Training Solutions 
    17. AFRICAN ETD ACADEMY 
    18. African Global Skills Academy 
    19. Afro Enterprize Network 
    20. AHA TRAINING AND DEVELOPMENT PTY LTD. 
    21. AIYANA HAIR AND BEAUTY 
    22. Alabaster Training Centre 
    23. ALIC GLOBAL PROJECT TRADE 
    24. ALL THINGS ARE POSSIBLE PTY LTD 
    25. Amalungelo Training Group 
    26. Amandla Obunye Training Academy 
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    29. Ardent Business solutions 
    30. Aretsweleng-Pele Thru Skills 
    31. Arkenstone 
    32. Ashika deepchund and associates 
    33. AST AFRICA TRADING 609 
    34. ASTUTE TRAINING PTY LTD 
    35. Aubrey Nyiko Business Enterprise cc 
    36. Auditax Incorporated 
    37. AUXESIS CONSULTING 
    38. Avenida (Pty) Ltd 
    39. AZISA GLOBAL PTY LTD 
    40. BAHF HOLDINGS 
    41. Bakho Skills Development 
    42. BANA BA THARI MINING TRADING AND DEVELOPMENT ACADEMY 
    43. BASEDI ENTERPRISES PTY LTD 
    44. BERITAM PROJECTS AND TRAINING SOLUTIONS PTY LTD 
    45. BEULAH AFRICA TRAINING PTY LTD 
    46. Bex Business Consulting 
    47. Bidair Services Pty Ltd 
    48. Bidvest Laundry Group 
    49. BMK Advanced Corporate Training 
    50. Boikgantsho Consulting & Events 
    51. BPO Skills Academy 
    52. Bright Idea Projects 447 t/a Mind -the- Gap 
    53. BROODING TRADING CC 
    54. Building Competency 
    55. BUSINESS MADE SIMPLE CONSULTING CC 
    56. C&L Skills Management 
    57. Career Empire 
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    62. Centre for Logistics Excellence (Pty) Ltd 
    63. CENTRE OF WISDOM 
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    67. Class Skills Development Consultancy 
    68. Compass Academy of Learning 
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    73. Corporate Wise 
    74. Credo Business College 
    75. Crystal Knowledge Training and Consultancy 
    76. CUMLAUDE INSTITUTE 
    77. Daytime Move Trading t/a Trioplus Development 
    78. Dee-Bravo Training Centre 
    79. Desto 
    80. DEVINE SUPERNATURAL SPEED PTY LTD 
    81. Dibanisa Learning 
    82. Divine Academy Skills Training 
    83. doro-ella 
    84. DR CL SMITH FOUNDATION 
    85. Drake Personnel SA 
    86. Dru-A Professional Further Education and Training College 
    87. Dunsinea Development and Consulting 
    88. Dyna Training 
    89. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    90. Eclectic Opulence 
    91. Edge Training Consultancy 
    92. Edidor 182 
    93. Edu- Options Academy 
    94. Educ8 Academy 
    95. Edutrac 
    96. Effective Interactions 
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    98. Electic Opulence 
    99. Emanzini Staffing Solutions 
    100. Empilweni Management Solutions 
    101. ENCORE GROUP PTY LTD 
    102. Epic Impact Consulting 
    103. ERGO BUSINESS DEVELOPMENT ACADEMY NPC 
    104. Eskillz College 
    105. Everest Leadership t/a EL International 
    106. Evers Xcellence Management Consulting 
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    110. Exousia Skills Academy 
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    114. Future Leaders Youth Trading 
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    116. FUZE GROUP HOLDING CORPORATION 
    117. GATYANA TRAINING ACADEMY 
    118. GEORGE URQUHART ENTERPRISES CC 
    119. Global Maritime Legal Solutions Pty Ltd 
    120. Gold Class Group 
    121. GOLDBERG DE VILLIERS EN MYBURGH 
    122. GRADUATE INSTITUTE OF ENTREPRENEURIAL SCIENCES PTY LTD 
    123. Greenchild Project 
    124. Growth Point Learning Solutions 
    125. HARRY OPPENHEIMER DIAMOND TRAINING SCHOOL NPC 
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    132. Ignite Training Academy 
    133. IIR TRAINING 
    134. Ikhwezi Management and Training Institute 
    135. Ikusasa Lethu Projects and Training (Pty) Ltd 
    136. ILITHA - LEBONE PTY LTD 
    137. ILUBA LETHU PROJECTS 
    138. ILUBALETHU PROJECTS 
    139. IM Transformation 
    140. IMITHENTE DEVELOPMENT HOLDINGS PTY LTD 
    141. IMPERIAL CROWN TRADING 490 PTY LTD 
    142. Imsimbi Training 
    143. IMTHUBI TRADING AND PROJECTS 
    144. Infinite U Consulting 
    145. INFINITUS TRAINING SOLUTION 
    146. INKANYEZI TRAINING AND DEVELOPMENT 
    147. InnerOut Training Solutions 
    148. Innovative Shared Services 
    149. INNOVATUS PINETOWN CITY PTY LTD 
    150. INSTITUTE FOR LEADERSHIP AND RESEARCH 
    151. INSTITUTE OF CORPORATE LEARNING 
    152. INTER AFRICA SKILLS TRAINING 
    153. Intercept Consulting and Training Solutions 
    154. INTSHIVA CONSULTING PTY LTD 
    155. ISIDIMA GLOBAL TALENT MANAGEMENT 
    156. ITUMELENG WELLNESS SOLUTIONS 
    157. Izipho Zomphakathi Multiskills 
    158. Izwelethu Black Diamond 
    159. Jabukile Consultancy 
    160. Jan for J 
    161. JOZI GAP YEAR PROGRAMME PTY LTD 
    162. JUBILEE SKILLS ACADEMY 
    163. JVR Academy 
    164. K & Y Training Solutions 
    165. k2015174402(South Africa) 
    166. K2018393557 (SOUTH AFRICA) 
    167. Kabo Ya Kitso trading 
    168. Kajal & Associates 
    169. KANANELO TRAINING AND CONSULTING 
    170. Karabo Info Centre and Trading 
    171. KBC MANAGEMENT CONSULTANTS PTY LTD 
    172. KDS Centre for Skills Development and Training Pty Ltd 
    173. Keba Promotions 
    174. KG Business Development 
    175. KHANYA TEMBU TRADING ENTERPRISE PTY LTD 
    176. KHWEZI DEVELOPMENT 
    177. KITSO TRAINING PTY LTD 
    178. KLM Empowered Human Solution Specialists 
    179. KLM Empowered Human Solutions Specialists 
    180. Kodesh Wisdom Consulting 
    181. KOFTECH INSTITUTE OF TECHNOLOGY 
    182. KOKANO PROJECTS PTY LTD 
    183. KSA Training Consultants 
    184. KTSC 
    185. Kukhula Global Projects 
    186. Kuriti Training and Business Consultancy 
    187. Kuyakhula Development Initiatives 
    188. KWAZI TRAINING ACADEMY PTY LTD 
    189. Kwindla Institute of Learning and Consulting 
    190. LEADERS LIKE CONSULTING AND TRAINING PTY LTD 
    191. Leading Light Business Evolution 
    192. LEANOV8 BUSINESS GROUP 
    193. Leap Entrepreneurial Development 
    194. Learning and Performance Academy 
    195. Learning Exchange Pty (Ltd) 
    196. LEDISA Academy 
    197. Lentswe La Motheo Trading Enterprise 
    198. LIBERTSONS PTY (LTD) 
    199. Limba Holdings 
    200. LNR Training and Development 
    201. LSC Staffing Solutions 
    202. LUGYN TRAINING AND PROJECTS CC 
    203. Lulwandle Training Consultants 
    204. M C M Peace Communications 
    205. Ma Vela Consulting 
    206. Maccauvlei Learning Academy 
    207. MADYONZI TRADING AND PROJECTS 
    208. Mafaku Consulting Services 
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    210. MAHUBE PROJECT NPO 
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    212. Malimela and Associates 
    213. Mandate Strategic Solutions 
    214. Manzikazi Training and Development 
    215. Matholwane Consuting 
    216. Mcanyi Group 
    217. MDCS Skills Academy 
    218. Meleric Holdings 
    219. Metro Minds 
    220. Mikyle Consulting 
    221. Mila Cleaning Services 
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    223. Milzet Holdings 
    224. Mind the Gap Solutions 
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    228. MONTANA TRAINING SOLUTIONS 
    229. Moripe Business Training and Consultants 
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    232. Moshakga Business Enterprise 
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    244. NETWORKING HIV AND AIDS COMMUNITY OF SOUTHERN AFRICA NPC 
    245. New Generation Skills 
    246. NEWBRIDGE INSTITUTE PTY LTD 
    247. NewSkills Consulting 
    248. NGHEZIMANI HOLDINGS 
    249. NHLANTO PROJECTS 
    250. Nimico 
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    253. Nosipho Phumelela Trading Enterprise 
    254. NS Zonke Management Consultants 
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    257. Open Learning Group 
    258. Operational Process Improvements (Pty) Ltd 
    259. Organisational Development International 
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    264. Pathways of Purpose Potential Development Centre 
    265. Paul Tsolo Leadership & training Org 
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    268. Performance Development Group 
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    275. Power of Process 
    276. Praxis Training and Consultancy 
    277. Primeserv Corporate Solutions 
    278. Production Management Institute 
    279. Production Management Institute of Southern Africa 
    280. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    281. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    282. PROEXPERT TRAINING 
    283. Prolific Training 
    284. Prometheus Polokwane 
    285. Propat 
    286. PROVIDING SKILLS LEARNING ACADEMY PTY LTD 
    287. Pulse Network 
    288. Qualitas Training cc (SELBY) (TP) 
    289. Quality Solutions 
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    291. Quantum People Productivity Management 
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    313. SERVICE GURUS PTY LTD 
    314. SERVICES SETA AUTHORIZED DUMMY 
    315. Servilinx 65 t/a Skills Development Academy 
    316. SESTO 
    317. Sezela Training Academy 
    318. SFM CONSULTANTS PTY LTD 
    319. SFUMATO LEARNING 
    320. Shirs Vision Compleadev 
    321. Signature Support 
    322. Simple Starlight 
    323. Sinika Uthando Love from The Father's Heart Npc 
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    326. Siyaya Skills Institute Eastern Cape 
    327. SIZA NESU TRAINING AND DEVELOPMENT 
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    329. Skills Factory 
    330. SMART LINK CONSULTANCY 
    331. SODUKO CONSULTANTS PTY LTD 
    332. Solstice Human Capital 
    333. Southern Seas Institute CC 
    334. STARFACE CONSULTING 
    335. Summat Institute 
    336. Super Management (Natal) 
    337. SYNERGY TRANSFORMATION SOLUTIONS 
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    339. TEBATSO AND MABU TRADE AND PROJECTS 
    340. Tebesutfu Training and Development 
    341. Techtisa (pty) Ltd 
    342. Thato Ya Rona Consulting And Development 
    343. The Business School of South Africa 
    344. The Finishing College (Pty) Lt 
    345. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    346. The Skills Development Corporation Private 
    347. The Star Factory 
    348. Thelin t/a TL Consulting 
    349. THINKFREE AFRICA 
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    371. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
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    373. Unlock the Potential 
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    375. Vicmat Consultants 
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    377. Vinton Consulting Group 
    378. VISION OF MAKITLE 
    379. VM HR Consultants & Projects Management 
    380. VRV SINGH ENTERPRISES LTD 
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    383. Workplace and Entrepreneurship Talent Solutions 
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    388. Yiedi 
    389. Your Human Resources Solutions 
    390. Zila Mkhonto Trading and Projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.