SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Portray a professional image within a cleaning team 
SAQA US ID UNIT STANDARD TITLE
243191  Portray a professional image within a cleaning team 
ORIGINATOR
SGB Hygiene & Cleaning Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 1  NQF Level 01 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
12510  Maintain effective work relationships in a cleaning environment  Level 1  NQF Level 01   

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard are able to work effectively in a cleaning team.

Qualifying learners are able to:
  • Take accountability for his/her own cleaning tasks.
  • Contribute to the achievement of the objectives of a cleaning team.
  • Take pride in being a member of a cleaning team. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard or qualification will have demonstrated competency against the following unit standard:
  • Engage in a range of speaking and listening interactions (revised) ID No.12449. 

  • UNIT STANDARD RANGE 
  • The scope of this unit standard is for any person who is a member of a cleaning team.
  • In the context of this unit standard a cleaning team includes, but is not limited to any group of people made up of staff and/or management in any combination, whose purpose is to work effectively in a cleaning services environment.
  • The level assigned to this unit standard is appropriate because the process is limited in range, repetitive and familiar, no generation of new ideas is needed and the person has no responsibility for the learning of others. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Take accountability for his/her own cleaning tasks. 
    OUTCOME RANGE 
    Accountability refers to taking responsibility for getting all cleaning tasks done correctly first time every time without the need for supervision, and where 'correctly' refers to the task being done in accordance with the worksite procedure and basic cleaning principles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for taking accountability for his/her cleaning tasks is explained in terms of working effectively in a cleaning team, providing customer service and self development. 

    ASSESSMENT CRITERION 2 
    Instructions are carried out correctly to meet company requirements. 

    ASSESSMENT CRITERION 3 
    The reasons for communicating positively between members of a cleaning team is described and two examples are given that support a professional team image. 
    ASSESSMENT CRITERION RANGE 
    Range of communication includes but is not limited to greeting team members and all customers, maintaining eye contact during communication, listening carefully, giving others an equal opportunity to speak, encouraging and supporting others, smiling and other positive body language.
     

    ASSESSMENT CRITERION 4 
    Accountability for all tasks given is taken to support the professional image of a team. 

    SPECIFIC OUTCOME 2 
    Understand the importance of contributing to the achievement of the objectives of a cleaning team. 
    OUTCOME RANGE 
    Range of objectives includes, but is not limited to cleaning specifications, worksite procedures, cleaning tasks, time, budget. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Objectives of a cleaning team are described and understood in terms of working effectively in a cleaning team and providing customer service. 

    ASSESSMENT CRITERION 2 
    His/her tasks are described in terms of their contribution to the achievement of the objectives of a cleaning team. 

    ASSESSMENT CRITERION 3 
    The importance of knowing the tasks of other members is explained in terms of their contribution to the achievement of the objectives of a cleaning team. 

    ASSESSMENT CRITERION 4 
    The importance of helping and supporting other team members is explained and two examples of help and support are given in terms of the contribution to the achievement of objectives of a cleaning team. 

    ASSESSMENT CRITERION 5 
    Effective teamwork is explained in terms of benefits to him/herself, the cleaning team and the cleaning company. 

    ASSESSMENT CRITERION 6 
    The importance of each team member working as part of a cleaning team is explained in terms of providing customer service. 

    SPECIFIC OUTCOME 3 
    Take pride in being a member of a cleaning team. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Good timekeeping is kept when reporting for duty and after breaks, and the importance of good timekeeping is explained in terms of working effectively in a cleaning team. 

    ASSESSMENT CRITERION 2 
    Reasons for displaying a professional image are explained in terms of showing pride in the cleaning team. 

    ASSESSMENT CRITERION 3 
    Customer and company property are handled with care and respect and the importance of doing so is explained in terms of working effectively in a cleaning team. 
    ASSESSMENT CRITERION RANGE 
    Range of customer and company property includes but is not limited to building structures, furniture and fittings, floor coverings, cleaning equipment, overalls and personal protective equipment, company vehicles.
     

    ASSESSMENT CRITERION 4 
    Reasons for taking pride in his/her work and appearance are explained in terms of working effectively in a cleaning team, providing customer service and the image of the cleaning team and the company. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution or provider offering learning that will enable achievement of this unit standard must be accredited by the Services SETA's ETQA (SETQAA).
  • Anyone assessing a learner against this unit standard must be a constituent assessor registered with SETQAA.
  • Both internal and external moderation of the assessment will be quality assured by SETQAA in accordance with their published policies and procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners can apply:
  • Basic cleaning principles. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems that might occur whilst working in a cleaning team such as a language problem or cultural differences. 

    UNIT STANDARD CCFO ORGANISING 
    Organize and manage oneself and one's activities responsibly and effectively whilst practicing good timekeeping, encouraging and helping others, taking accountability for cleaning tasks whilst working effectively in a cleaning team. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and evaluate information relating to cleaning procedures, cleaning specifications and objectives whilst working effectively in a cleaning team. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively to an individual or group of people when working in a cleaning team. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising the importance of teamwork and co-operation when working in a cleaning team. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large by working as a team and taking accountability for actions:
  • Participating as a responsible citizen in the life of local, national and global communities.
  • Being culturally and aesthetically sensitive across a range of social contexts. This is evident in all aspects of teamwork, positive behaviour and self-improvement. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 12510, " Maintain effective work relationships in a cleaning environment ", Level 1, 4 credits.

    Supplementary information:

    Definition of terms within this unit standard:
  • Cleaning specification refers to the list of surfaces to be cleaned and the frequency of cleaning agreed.
  • Customers include, but are not limited to, all persons on the site where a cleaning service is being provided, and co-workers at any level.
  • Effective refers to being useful and productive as part of a cleaning team so as to meet the expectations and requirements of customers.
  • Professional image refers to the appearance and behaviour of the whole team as seen by customers.
  • Scope of work refers to the areas in which cleaning is to take place.
  • Taking pride refers to the feeling of satisfaction when a job has been completed and meets the requirements and expectations of customers.
  • Worksite procedure refers to the methods of cleaning that have been identified and agreed. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  57937   General Education and Training Certificate: Hygiene and Cleaning  Level 1  NQF Level 01  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 21ST CENTURY COLLEGE 
    2. 42020 VISION TRAINING AND CONSULTING 
    3. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    4. ABVAHO PHANDA GROUP PTY LTD 
    5. Almenta 240 
    6. Altitude Skills Development 
    7. Amandla Obunye Training Academy 
    8. AMASOND ANOMOYA PTY LTD 
    9. Amasu Consulting 
    10. AMG TRAINING AND PROJECTS 
    11. AMM Training and Consulting 
    12. AMPHI SA 
    13. Art Versatile 
    14. Attractive Softcare Application Projects 
    15. AUGUST INSIGHT 
    16. Bashika Mmogo Community Development 
    17. BDCE 
    18. BECKLAND DAY CARE SERVICES PTY LTD 
    19. Betanocare 
    20. Black Dot SA 
    21. BOHLALE PELONG TRAINING COMPANY 
    22. Bokang Mmankwana Trading Enterprise 
    23. BONTLE VBA PROJECTS 
    24. Bravorox 125 
    25. Breaking Borders 
    26. Camblish Training Institute 
    27. CEDROS DEVELOPMENT AND PROJECTS 
    28. Clean 4 U and Hygiene Services 
    29. Dei Gratia Training and Development Solutions 
    30. DEK Research and Management Specialists 
    31. Delen Digital Solutions Corporate Training 
    32. Devine Glamour SPA 
    33. DHOU PTY(LTD) 
    34. Dithoriso Phepo Hlweko Services 
    35. Divine Academy Skills Training 
    36. Ebn-Tec 
    37. Eclectic Opulence 
    38. Edu-portal 
    39. Effective Interactions 
    40. Empilweni Management Solutions 
    41. EPITOME VILLA 
    42. Esvee Consultant 
    43. Euro Blitz 
    44. Evers Xcellence Management Consulting 
    45. farmers hope cooperative 
    46. FORLYTEX PTY (LTD) 
    47. Future Performance Training 
    48. GRIN DOOR ENTERPRISE 
    49. Harvest Outreach Centre 
    50. HCI Skills Training 
    51. Head Start Training Solutions and General Services 
    52. HRITEC CONSULTING 
    53. Imfundo Consulting and Learning Institute 
    54. Imvusa Trading 700cc 
    55. INDALO TRADINGS PTY LTD 
    56. Izithelo Strategic Partners 
    57. JONO HOLDINGS PTY LTD 
    58. JTOWERS ENTERPRISE PTY LTD 
    59. k2015174402(South Africa) 
    60. KC Skills Development 
    61. KEY WELLNESS GROUP OF COMPANIES PTY LTD 
    62. Khulani HR Consultancy 
    63. KINGDOM ACHIEVERS 
    64. Kismet Business and Labour Law Solutions 
    65. KLM Empowered Human Solutions Specialists 
    66. Kukhula Global Projects 
    67. Kwa Mzamo Centre 
    68. KZN CARE ASSOCIATION COLLEGE NPC 
    69. LAKEVIEW BUILDING 
    70. Ledmas Multipurpose Primary Co-Operative Limited 
    71. LEGODI MULTIMEDIA CENTRE 
    72. Lesedi Life Holdings 
    73. LIGHTON SOCIAL CHANGE 
    74. LINLOS INVESTMENTS 
    75. LM Training Development 
    76. LNR Training and Development 
    77. LUGYN TRAINING AND PROJECTS CC 
    78. Maccauvlei Learning Academy 
    79. MADYONZI TRADING AND PROJECTS 
    80. MAITE BUSINESS CONSULTING AND TRAINING AGENCY 
    81. MANSASOLVE 
    82. Maria Wanga Trading Enterprise 
    83. MASEDA HOLDINGS PTY LTD 
    84. Masithuthuke Holdings 
    85. Mate Service Supply 
    86. Matholwane Consuting 
    87. Meleric Holdings 
    88. Menso Institute 
    89. Meyiswa Training Academy 
    90. Mfizonongafhe Holdings 
    91. Micy Projects 
    92. Mila Cleaning Services 
    93. MKHACANI HOLDINGS 
    94. MOKETE TRAINING AND CONSULTING SERVICES CC 
    95. MOLEMOTHEO TRADING 
    96. MOMS MEMORY 
    97. MORCATH CAPITAL 
    98. MOUNTAIN ZULU PTY LTD 
    99. MSHL TRAINING AND PROJECTS 
    100. Nandzu Trade and General Projects 
    101. NBnet Consultancy & Projects 
    102. NHLANTO PROJECTS 
    103. NJTHATHOS SPECIALIST PROSPECT 
    104. Nkarise Training and Consulting Services 
    105. Nkhululeko Project Management and Construction 
    106. NKOSINGIPHE INKAZIMULO TRADING PROJECTS PTY LTD 
    107. NS Zonke Management Consultants 
    108. Ntshingila Group 
    109. Ogni Cosa Trading Enterprise 
    110. Oluhle Cleaning Service 
    111. Peakford Management Consulting 
    112. Pendula Trainers 
    113. PIROT SECURITY SERVICES 
    114. PMV Business Solutions 
    115. PPL TRADING ENTERPRISE 
    116. Prenok 
    117. Profounder Intelligence Management Services 
    118. Propat 
    119. Prospect Plus 
    120. Puisanong Investment Enterprises 
    121. QOKELELA IZIBI ENVIRONMENTAL HEALTH AND CLEANING SERVICES PTY LTD 
    122. Rantsane Mario Training Solutions 
    123. Rasinkhu Investments 
    124. RCG Markets 
    125. Reaitirela investments 
    126. Regen Institute of Leadership and Management Education 
    127. Rendzo Training Solutions 
    128. RIHLAZANA CLEANING ACADEMY 
    129. Roquette Holdings 
    130. SADHANA GOVENDER PROJECT CONSULTANTS 
    131. Safrica Training 
    132. SANNAH HOLDING 
    133. SHERO ELEMENTS PTY LTD 
    134. Shirs Vision Compleadev 
    135. SiiNext Action Learning Consulting and Training 
    136. Siyakha Learning 
    137. Smart HR Solutions 
    138. Solid Rock Services 
    139. Sonani Training and Communications 
    140. SSG Cleaning 
    141. STARHERE TRADING 
    142. Sukuma Sakhe Farming and Multi purpose Primary Cooperative 
    143. SUNSHINE FORTY ACADEMY 
    144. SWK Construction and Projects 
    145. TANAKA SOFT SOLUTIONS 
    146. TENDOBASE 
    147. The Star Factory 
    148. Thelin t/a TL Consulting 
    149. THINKFREE AFRICA 
    150. THL HOLDINGS 
    151. THUTHUKA NATHI CONSULTANTS 
    152. Thutong Training Institution and Consulting 
    153. Tiko Training and Development Centre 
    154. TIYISELANI EDUCATION AND DEVELOPMENT 
    155. Totzwa Training and Projects 
    156. TPM TRAINING ACADEMY 
    157. Trainers without Borders 
    158. Tsimakoe Holdings 
    159. Twilight Lehlabile Construction 
    160. Umfolozi TVET College 
    161. Umtha Developments 
    162. VRV SINGH ENTERPRISES LTD 
    163. Vukasizwe Multipurpose Primary Co-operative Limited 
    164. WMD CIVILS 
    165. WOMA CONSULTING TRAINING AND SKILLS DEVELOPMENT 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.