All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Liaise with a range of customers of a business |
SAQA US ID | UNIT STANDARD TITLE | |||
252218 | Liaise with a range of customers of a business | |||
ORIGINATOR | ||||
SGB Marketing | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Marketing | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 4 | NQF Level 04 | 4 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-06-30 | 2029-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard replaces: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
10024 | Liaise with a range of customers of a business | Level 4 | NQF Level 04 | 4 |
PURPOSE OF THE UNIT STANDARD |
The person credited with this unit standard will be able to explain the benefits of customer service they are able to initiate contact with customers, maintain contact with them, administer the contact with customers to ensure effectiveness.
The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Learners accessing this unit standard will have demonstrated competence in:
|
UNIT STANDARD RANGE |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Explain the benefits of customer liaison. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The value of prospective customer is identified by the organisation. |
ASSESSMENT CRITERION 2 |
The value of existing customers is identified by the organisation. |
ASSESSMENT CRITERION 3 |
The benefits of liaising with selected customer groups is explained to appropriate internal authority. |
ASSESSMENT CRITERION 4 |
The risks of not liaising with selected customer groups is explained to appropriate internal authority. |
ASSESSMENT CRITERION 5 |
The selection of cost effective contact methods is agreed with appropriate internal stakeholders. |
SPECIFIC OUTCOME 2 |
Initiate contact with a range of customers. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The range of customers are identified according to organisational requirements. |
ASSESSMENT CRITERION 2 |
Current status of satisfaction is identified, assessed and maintained according to organisational procedures. |
ASSESSMENT CRITERION 3 |
Customers are informed of the relevant business activities. |
ASSESSMENT CRITERION 4 |
The situation is reported on to appropriate internal authority. |
SPECIFIC OUTCOME 3 |
Maintain contact with a range of customers. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Communication processes with customers are established according to organisational requirements. |
ASSESSMENT CRITERION 2 |
Customers are contacted at predetermined intervals. |
ASSESSMENT CRITERION 3 |
A reason to contact the customer is established according to organisational requirements. |
ASSESSMENT CRITERION 4 |
Partnerships are built with a range of customers. |
SPECIFIC OUTCOME 4 |
Administer contact with a range of customers. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Contact reports are completed as per company requirements. |
ASSESSMENT CRITERION 2 |
Customers are graded according to specific methods of grading customers as per organisational requirements. |
ASSESSMENT CRITERION 3 |
Analysis and/or report is presented to correct individuals. |
ASSESSMENT CRITERION 4 |
Trends and/or problems are identified in report. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO WORKING |
Work effectively with others when making contacts with a range of customers. |
UNIT STANDARD CCFO ORGANISING |
Organise oneself and one's activities so that contacts made with customers are initiated, maintained and administered to enhance a business. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively when making contacts with a range of customers. |
UNIT STANDARD CCFO SCIENCE |
Use science and technology to administer contacts with customers. |
UNIT STANDARD CCFO CONTRIBUTING |
Being culturally sensitive to a range of social contacts when making contact with range customers, so that this contact is acceptable to a broad range of cultural background individuals. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
This unit standard replaces unit standard 10024, "Liaise with a range of customers of a business", Level 4 , 4 credits. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 61450 | Further Education and Training Certificate: Film and Television Production Operations | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MICTS |
Core | 67464 | Further Education and Training Certificate: Marketing | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-07-30 | As per Learning Programmes recorded against this Qual |
Core | 71729 | Further Education and Training Certificate: Public Relations Practice | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SERVICES |
Elective | 65409 | National Certificate: Building and Civil Construction | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CETA |
Elective | 49081 | National Certificate: Construction: Advanced Plant Operations | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CETA |
Elective | 50479 | Further Education and Training Certificate: Advertising | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MICTS |
Elective | 80546 | Further Education and Training Certificate: Auctioneering Support Services | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SERVICES |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |