SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AAR Trading and Projects (Pty) Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy Training Group 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Affirmations Training 
    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. Amandla Obunye Training Academy 
    11. Amilak Training Center 
    12. ASMO INSTITUTE OF BUSINESS AN 
    13. Aspirations Communication Training CC 
    14. Assured Vocational Skills Institute (Pty) Ltd 
    15. Atvance Institute (Pty) Ltd 
    16. Balefile Trading and Services 
    17. Basadipele Skills Development and Training 
    18. BEE Clinic Pty Ltd 
    19. Bells Technical College 
    20. Bokamoso Skills and Economic Development Centre 
    21. Brainwave Projects 1430 cc 
    22. Business Optimization Training Institute (Pty) Ltd 
    23. Careers IT 
    24. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    25. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    26. Clean Heat Academy 
    27. College Africa Group (Pty) Ltd 
    28. Columbus Consulting Pty Ltd 
    29. Common Vision Young Specialist Trading cc 
    30. COMPUSTEPS COLLEGE (PTY) LTD 
    31. CSL Accountants 
    32. DC Academy 
    33. DC Academy (PTY)LTD 
    34. Decade Pulse (Pty) Ltd 
    35. Dee's Training (Pty) Ltd 
    36. Delight Computer Training 
    37. Eagle Computer Training 
    38. EAST LONDON MANAGEMENT INSTITUTE 
    39. ED-U Options Academy 
    40. Ekasi IT Solutions Centre 
    41. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    42. Elangeni Training Institute 
    43. Elchees Software Solutions 
    44. Emalahleni Institute of Techno 
    45. Epitome Villa (Pty)Ltd 
    46. Eshybrand Pty Ltd 
    47. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    48. Finweb Business Consultancy 
    49. Foster-Melliar (Pty) Ltd 
    50. Fourways Private College 
    51. Futurekids SA (Fochville) 
    52. Get Ready information Services 
    53. Gigimo Tourism Academy 
    54. Global Institute for Capacity 
    55. Greater Tzaneen Community Foundation 
    56. HAVOHEJ CONSULTANCY 
    57. Hazyview Computer College 
    58. HILLCROSS BUSINESS SCHOOL (PTY 
    59. Hlanganani ICT (Pty) Ltd 
    60. Home of Compassion/Grace Ministries 
    61. Ikusasalethu Youth Development Project NPC 
    62. iLearn Corporate Services PTY LTD 
    63. Information Technology Resource Centre 
    64. Inqubeko Institute (Pty) Ltd 
    65. IT Academy 
    66. IT-HI-Q Training (PTY) Ltd 
    67. Iyam Training Services 
    68. Jeppe College of Commerce and 
    69. Jumpstart Training Institute 
    70. K Boneng Consulting Services P 
    71. K Centre Business Enterprise (PTY) LTD 
    72. Keybase Training Solutions Cc 
    73. KN Training Specialist 
    74. KT Mobile Services 
    75. L and P Computer Academy Pty Ltd 
    76. LETAGO DEVELOPMENT CONSULTING 
    77. LIMPOPO COMPUTER COLLEGE BK 
    78. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    79. Loomee Group 
    80. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    81. MAKHENSA GLOBAL ICT SERVICES 
    82. Makhophila Training 
    83. Malope It Solutions (Pty) Ltd 
    84. Masakhane Training and Consult 
    85. Mash Computer Training 
    86. MAT 007 (PTY) LTD 
    87. Matibidi Raphela Investments (Pty) LTD 
    88. MBOWA COLLEGE PTY LTD 
    89. Metanoia Ratings PTY LTD 
    90. MMELA VILLAGE TECHNOLOGIES (PT 
    91. Mogapi Education Group (Pty) Ltd 
    92. Motlhamme Executive Management 
    93. Moving Ahead Development Agenc 
    94. Mpande Technologies cc 
    95. Mufuka Business and Technical 
    96. Musengavhadzimu Media 
    97. Natfin Holdings Pty Ltd 
    98. NBC Technologies 
    99. NCC - Vereeniging 
    100. Ndulita Solutions 
    101. New Link Computer Skills 
    102. Nolwazi Stem Education for The 
    103. Ntandokazi Holdings Pty Ltd 
    104. NW Avuxeni Computer Academy 
    105. Nyathela Business College 
    106. Octomate Education Pty Ltd 
    107. Olrich Home of Technology 
    108. On the Ball College Pty ltd 
    109. OPELONG BUSINESS INSTITUTE (PT 
    110. Paramixed Pty Ltd 
    111. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    112. Pioneer Business Consulting 
    113. Polokwane Technology Institute (Pty) Ltd 
    114. Pretoria Technical College 
    115. Priha Projects Pty Ltd 
    116. Progressive School of Business 
    117. Prophesy Training College (Pty) Ltd 
    118. PRX SCHOOL TEST 
    119. QUARPHIX (PTY) LTD 
    120. Ramotec Business College 
    121. Reach Summit 
    122. Redefine Human Capital (PTY) L 
    123. RIAPHATHUTSHEDZA 
    124. Richfield Graduate Institute of Technology Pty Ltd 
    125. Rostec Technical FET College (Pty) Ltd 
    126. RUDO CONSULTING cc 
    127. Sabile Human Resources Consult 
    128. SANDM IT TRAINING (PTY) LTD 
    129. SED Computer Academy 
    130. Sesk Facilitation Development (PTY) LTD 
    131. Silulo Ulutho Technologies 
    132. Sinovuyolethu Trading (Pty) Ltd 
    133. Sisekelo Sustainability Institute 
    134. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    135. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    136. Spears Business and Life Couch Consulting (Pty) Ltd 
    137. SPLS Consultants (Pty) Ltd 
    138. SUCCESS BUILDERS INTERNATIONAL CC 
    139. SUPREME ICT CONSULTANTS 
    140. Synergistic Covenant Network NPO 
    141. Techtisa (pty) Ltd 
    142. Terrawood 
    143. Terry Computer Services cc 
    144. Thalita Koume Directions (Pty) Ltd 
    145. The Finishing College (Pty) Lt 
    146. Think Tank T2 (Pty) Ltd 
    147. Titan Trade Technologies 
    148. Tlou Foundation College 
    149. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    150. TSP COLLEGE 
    151. TURFLOOP TRAINING SERVICES CC 
    152. Ubuhlanti Sances Trading (Pty) Ltd 
    153. Ukwazi Academy and Corporate S 
    154. Umbrella Training and Development 
    155. Umbusi Consulting Services 
    156. UTHINGO BRITE SERVICES 
    157. Varsity Institute of Science & Technology (Pty)Ltd 
    158. Visionary Skill Academy 
    159. Vukani Solutions 
    160. VUTHLARI MARKETING CONSULTING 
    161. Waterberg TVET College 
    162. Wellinkwise Pty Ltd 
    163. Whitestone College 
    164. Xylo Trading 12 (Pty) Ltd 
    165. YITRO INNOVATIONS 
    166. Yonet Training Academy 
    167. ZA WIT (PTY) LTD 
    168. Zealot Business College 
    169. Zikode Development Trust 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.