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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage workplace relations 
SAQA US ID UNIT STANDARD TITLE
7883  Manage workplace relations 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must be able to identify various problems areas that could cause industrial unrest, provide preventative action and facilitate an effective communication process. Learners must also be familiar with of industrial relations procedures and be able to perform formal counselling sessions. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
`Monitor Staff Performance`. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain the importance of having a good understanding of relevant industrial relations legislation. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Describe formal counselling procedures in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Describe industrial dispute resolution procedures in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Explain the importance of managers maintaining up to date knowledge. 
    OUTCOME NOTES 
    Explain the importance of managers maintaining up to date knowledge of relevant industrial relations legislation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Describe the industrial awards and agreements that are in place in the organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Explain the role of unions in the relevant industry. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Communicate industrial dispute procedures to staff members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Provide employees with accurate and unbiased information on industrial matters. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 9 
    Identify workplace changes/issues that may cause industrial unrest. 
    OUTCOME NOTES 
    Identify workplace changes/issues that may cause industrial unrest and take preventative measures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 10 
    Identify external potential causes of unrest to the organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 11 
    Check and ensure that conditions of employment are in accordance with the relevant legislation. 
    OUTCOME NOTES 
    Check and ensure that conditions of employment are in accordance with the relevant legislation and industrial awards/agreements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 12 
    Establish consultative structures for effective two-way communication with staff. 
    OUTCOME NOTES 
    Establish consultative structures for effective two-way communication with staff and communicate the importance of following these structures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 13 
    Develop procedures with the relevant persons for different processes. 
    OUTCOME NOTES 
    Develop procedures with the relevant persons for different processes and communicate details to all appropriate staff members. 
    OUTCOME RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 14 
    Use and monitor the various processes and make adjustments when necessary. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 15 
    Conduct various sessions relating to industrial relations, including disciplinary procedures. 
    OUTCOME NOTES 
    Given a different field (mining, information technology, medical) conduct various sessions relating to industrial relations, including disciplinary procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 16 
    Describe how the industrial dispute resolution procedures would differ. 
    OUTCOME NOTES 
    Describe how the industrial dispute resolution procedures would differ if the dispute were in the retail or mining industry. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace.
  • The unit standard should be assessed in isolation. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of questioning, product sample, written tests and testimony.
  • Questioning to cover handling of industrial unrest situations and development of processes with relevant people.
  • Product sample supplemented by questioning to cover Conditions of employment.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Relevant persons: manager, human resources manager, staff, shop steward/trade union representative, industrial relations manager.
  • Processes: counselling, disciplining staff, grievances, dispute resolution.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the outcomes section. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems (this critical cross field outcome is covered in this unit standard under the outcomes section). 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively (this critical cross field outcome is covered in this unit standard under the outcomes section). 

    UNIT STANDARD NOTES 
    Recommendations and exemplars for the design of:

    Learning / Curriculum
    This unit deals with the skills and knowledge required to manage workplace relations, from an industrial relations perspective. The unit focuses on the skills needed by all managers to manage work place relations within the requirements of the law.
  • Learning should include research on current industrial relations issues, legislation and regulations
  • The learner should familiarise him/ her self with the requirements of the legislation and understand the importance of keeping abreast of the legislation.
  • Case studies could form the basis of role-plays until the learner has gained more experience in this field.
  • Learners could prepare discussion topics on counselling, disciplining staff, grievances and resolving disputes. These could be presented to the group as discussion topics.
  • Learner could conduct a hearing/grievance procedure in the workplace under close supervision from management
  • A portfolio of evidence could be collected of procedures that have occurred in the workplace. This should be collected over a period of time to ensure the learner`s ability to manage workplace relations and maintenance of agreed processes.

    Performance systems
  • Ongoing measurement of the learner`s ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 2 months of being trained. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  SERVICES 
    Core  48865   National Diploma: Policing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-12-02  Was SAS SETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  61729   National Diploma: Policing  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  23976   National Certificate: Local Employment and Skills Development Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2006-08-13  PSETA 
    Elective  24433   Diploma: Hospitality Operations  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  49086   National Certificate: Auctioneering Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  Was SERVICES until Last Date for Achievement 
    Elective  50419   National Certificate: Port Control and Admissions  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  48762   Advanced Certificate: Mission Administration  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was PSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRIC POLICING INSTITUTE 
    2. BOLTON BUSINESS COLLEGE & COMPUTER STUDIES 
    3. BROOKLYN CITY COLLEGE (PTY) LTD RUSTENBURG CAMPUS 
    4. BROOKLYN CITY COLLEGE (PTY) LTD 
    5. BROOKLYN CITY COLLEGE (PTY) LTD - PRETORIA 
    6. Brooklyn City College - Polokwane 
    7. Chithi Holdings 
    8. CRANE INTERNATIONAL ACADEMY DURBAN 
    9. CRANE INTERNATIONAL BURGERSFORT 
    10. DAM SCHOOL OF POLICING 
    11. DAM SCHOOL OF POLICING POLOKWANE 
    12. DAM SCHOOL OF POLICING PRETORIA 
    13. DAM TECHNICALCOLLEGE PTY TD 
    14. HILLCROSS BUSINESS COLLEGEPTY LTD 
    15. HJN POLOKWANE BRANCH PTY LTD 
    16. JEPPE COLLEGE OF COMMERCE AND COMPUTER 
    17. Thembi Penelope Vilakazi 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.