SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Apply workplace communication skills

SAQA US ID	UNIT STANDARD TITLE
8647	Apply workplace communication skills
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	10
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

A person assessed as competent against this unit standard will be able to:

Produce and respond to accessible written and oral communication in the workplace. This competence will equip individuals with the communication skills to operate more effectively in their workplace. It will contribute to more effective communication within the workplace environment.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

A person taking this unit standard is assumed to have acquired the competence described in the ABET communication standards at levels 1 - 3.

UNIT STANDARD RANGE

Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in bullet points beneath each. These are prefaced by "e.g." since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity.

The following range statements in this unit standard are generic across the outcomes, with appropriate interpretations for written and oral skills. They are as follows:

1. Length: average length of 5 pages (5 - 10 minutes)
2. Syntax: simple, compound and complex sentences (usually not more than one embedded clause) sentences
3. Vocabulary: familiar to the industry
4. Topic: closely related to the industry
5. Purpose: a variety of functions.

These are intended only as a general guide to scope and complexity of what is required.

NSB 1:

Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in bullet points beneath each. These are prefaced by "for example" since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. These are intended only as a general guide to scope and complexity of what is required.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Interpret and respond to accessible written communications in the workplace.

OUTCOME RANGE

A normal office memorandum.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The assessment of a person against this standard should meet the requirements of established assessment principles.

It will be necessary to develop assessment activities and tools which are appropriate to the contexts in which the skills will be applied. These activities and tools may include an appropriate combination of self assessment and peer assessment; formative and summative assessment; and portfolios and observations.

The assessment should ensure that all the specific outcomes, critical cross-field outcomes, and essential embedded knowledges are assessed.
1. The specific outcomes must be assessed through observation of performance. Supporting evidence should be used to prove competence of specific outcomes only when they are not clearly seen in the actual performance.
2. Essential embedded knowledge must be assessed in its own right, through oral and written evidence. It cannot be assessed only through seeing the knowledge being applied.
3. The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If the person being assessed is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if they are able to perform the specific outcomes but are unable to explain or justify their performance in terms of the essential embedded knowledge, they should also not be assessed as competent.
4. Evidence of the specified critical cross-field outcomes should be found both in performance and in the essential embedded knowledge.

NSB 1:

When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

Method of assessment:

Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

A range of assessment methods should be used, including:

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions

Product sample - examine the outcomes previously produced by the practitioner

Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment

Questioning (verbal or written) - ask relevant questions linked to the unit standard

Testimony - collect a portfolio of evidence from suitable people (eg: reports from a third party)

Integrated assessment:

It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 2

Produce simple written communication in the workplace.

OUTCOME RANGE

A report on work done, accidents in the workplace, respond to requests and complaints.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions

Product sample - examine the outcomes previously produced by the practitioner

Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment

Questioning (verbal or written) - ask relevant questions linked to the unit standard

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 3

Produce and respond to accessible oral communication in the workplace.

OUTCOME RANGE

Offer a five-minute presentation.

Listen to and summarise a ten-minute presentation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions

Product sample - examine the outcomes previously produced by the practitioner

Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment

Questioning (verbal or written) - ask relevant questions linked to the unit standard

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.

3. Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA`s policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA`s (including professional bodies); and in terms of the moderation guideline detailed under point 4 immediately below.

4. Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the qualification.

Anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The person acquiring this unit standard should be able to demonstrate a knowledge and understanding of:

The purpose, typical content and structure of all forms of accessible communications used in the workplace.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Working effectively with others as a member of a team, group, organisation or community (relates to all outcomes).

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively (relates to all outcomes).

UNIT STANDARD CCFO CONTRIBUTING

Personal development.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Assessment case studies and other supplementary to be developed through the learnership pilots.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	58063	Further Education and Training Certificate: Labour Recruitment Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	35925	Certificate: Fisheries Observation: Deep Sea	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA
Fundamental	13740	Certificate: Occupation-directed Education, Training and Development Practice	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2003-10-11	Was ETDP SETA until Last Date for Achievement
Fundamental	13741	Diploma: Occupation-directed Education, Training and Development Practice	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2003-10-11	Was ETDP SETA until Last Date for Achievement
Fundamental	64649	Higher Certificate: Early Childhood Development	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	59409	National Certificate: Agricultural Extension	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA
Fundamental	48874	National Certificate: Business Consulting Practice (Enterprise Resource Planning)	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	67695	National Certificate: Coaching Science	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	24195	National Certificate: Community Conservation: Practice and Co-ordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2006-04-09	CATHSSETA
Fundamental	20153	National Certificate: Conservation: Fisheries Resource Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Fundamental	20416	National Certificate: Conservation: Natural Resource Management: Terrestrial	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2008-03-12	Was CATHSSETA until Last Date for Achievement
Fundamental	22901	National Certificate: Environmental Education, Training and Development Practice	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Fundamental	67693	National Certificate: Fitness	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	93993	National Certificate: Labour Relations Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	49626	National Certificate: Landcare Facilitation	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA
Fundamental	49511	National Certificate: Lift Inspection	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	48730	National Certificate: Maintenance of High-speed Production Processes (Fast-moving Consumer Goods)	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	FOODBEV
Fundamental	61594	National Certificate: Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-05-02	As per Learning Programmes recorded against this Qual
Fundamental	59949	National Certificate: Natural Resource Management: Terrestrial	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Fundamental	49075	National Certificate: Organisational Transformation and Change Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	97228	National Certificate: Paralegal Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	48908	National Certificate: Sanitation Project Co-ordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	EWSETA
Fundamental	23593	National Certificate: Security Management: Electronic Security	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2007-08-16	Was SAS SETA until Last Date for Achievement
Fundamental	18943	National Certificate: Tourism: Cabin Crew	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-01-10	CATHSSETA
Fundamental	67692	National Diploma: Coaching Science	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	48553	National Diploma: Corrections Science	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	SAS SETA
Fundamental	20908	National Diploma: Customer Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	64650	National Diploma: Early Childhood Development	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	As per Learning Programmes recorded against this Qual
Fundamental	22902	National Diploma: Environmental Education, Training and Development Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Fundamental	20613	National Diploma: Event Co-ordination	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Fundamental	67691	National Diploma: Fitness	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	58183	National Diploma: Forensic Pathology Support	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	21789	National Diploma: Funeral Services Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	50023	National Diploma: Legal Interpreting	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	20904	National Diploma: Marketing Communications	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	61593	National Diploma: Marketing Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	20896	National Diploma: Marketing Research	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	49076	National Diploma: Organisational Transformation and Change Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	35926	National Diploma: Payroll Administration Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-03-31	Was SERVICES until Last Date for Achievement
Fundamental	67229	National Diploma: Payroll Administration Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	20414	National Diploma: Service Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Fundamental	36213	National Diploma: Technical Financial Accounting	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	FASSET
Fundamental	57407	National Diploma: Train Driving (Mainline Operations)	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Fundamental	13742	Degree: Occupation-directed Education, Training and Development Practice	Level 6	Level TBA: Pre-2009 was L6	Passed the End Date - Status was "Registered"	2003-10-11	ETDP SETA
Elective	24433	Diploma: Hospitality Operations	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Elective	49123	National Certificate: Journalism	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2007-10-18	Was MICTS until Last Date for Achievement
Elective	58978	National Certificate: Journalism	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	ABBA THEKGA CONSULTING
2.	ABM COLLEGE SA (PTY) LTD
3.	ADVANCED RISK SOLUTIONS 10000 (PTY) LTD
4.	AFRIC POLICING INSTITUTE
5.	ARKE LEGAL ADVISORS
6.	Axolemahle Business Enterprise
7.	Balemi Consulting Pty Ltd
8.	BITLINE SA 368 CC
9.	Chithi Holdings
10.	COLLINS SEBOLA FINANCIAL SERVICES (PTY)
11.	CRANE INTERNATIONAL ACADEMY DURBAN
12.	CRANE INTERNATIONAL ACADEMY MIDDLEBURG
13.	CRANE INTERNATIONAL BURGERSFORT
14.	CRANE SKILLS TRAINING ACDEMY INTERNATIONAL
15.	Damelin Correspondence College (Pty) Ltd
16.	Department Of Justice (head Office)
17.	Dynamic Safety Solutions
18.	E E L PROTECTION SERVICES
19.	ELASON PRO-ACTIVE SECURITY (PTY) LTD
20.	ENGIE SECURITY SERVICES TRAINING AND DEVELOPMENT CENTRE PTY LTD
21.	Frayintermedia Cc
22.	Gender Education & Development Institute (GEDI
23.	Global Training College South Africa Pty Ltd
24.	GREEN MARKET SQUARE T/A SA LAW SCHOOL PRETORIA
25.	HILLCROSS BUSINESS SCHOOL (PTY
26.	HJN POLOKWANE BRANCH PTY LTD
27.	HJN PROTORIA BRANCH 02
28.	HJN TRAINING CC
29.	HLOSI SECURITY SOLUTIONS
30.	HLUVUKA TRAINING AND CONSULTING
31.	Ikhwezi Training Institute (Pty) Ltd
32.	Jeppe College of Commerce and
33.	Kenako Jwale Skills Development and Training Centre
34.	Legaelamatlo Development and Projects
35.	Lehlabile Emergency Institute
36.	Lionsden Africa Business Solutions Pty Ltd
37.	LUCENT EDUCATION PTY LTD
38.	Mananthatshema Skills Dev. Centre
39.	MANDULO FOUNDATION
40.	MAS SAFE SECURITY CC
41.	Mbimbini Training and Community Development
42.	MIDRAND TRAINING ACADEMY PTY LTD
43.	Musengavhadzimu Media
44.	MY KIDS EMPIRE INVESTMENTS AND PROJECTS
45.	N MAHARAJ ATTORNEYS
46.	OXY TRADING 735 CC
47.	PNJ TRAINING ACADEMY NPC
48.	QUBELISA MTIYA SKILLS DEVELOPMENT ACADEMY (PTY) LTD
49.	RAMAZWI SECURITY SERVICES CC
50.	Redefined Skills Training & Development (Pty) Ltd
51.	RI A LINDA SECURITY SOLUTIONS
52.	SA PROTECTION AND SECURITY UNIT (PTY) LTD
53.	SDC Security and Safety Pty Ltd
54.	SHAMARIAH SECURITY AND TRAINING
55.	SIYANIVIKELA SECURITY SERVICES
56.	SOUTH AFRICAN LAW SCHOOL
57.	SOUTH AFRICAN LAW SCHOOL RANDBURG
58.	Sunshine Community Outreach Ministry of Youth With A Mission
59.	TCEP (Pty) Ltd
60.	TDM Management Consulting Pty Ltd
61.	The Finishing College (Pty) Lt
62.	The Institute of Paralegal Practice Development and Research
63.	Together Lifestyle Resort Pty Ltd
64.	Ubuntu Care and Development
65.	UNLOCK INNOVATIONS (PTY) LTD
66.	Varsity Institute of Science & Technology (Pty)Ltd
67.	Vicresco (Pty) Ltd
68.	VISHAL JUNKEEPARSAD AND COMPANY INC
69.	WESTERN COLLEGE FOR FURTHER EDUCATION AND TRAINING
70.	Whitestone College